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Euro Tech Auto Specialties

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Euro Tech Auto Specialties Reviews (1)

Revdex.com, 
In regards to the complaint submitted, this is an issue of a customer that received services and not only refused to pay in full but is now being dishonest about further issues that have absolutely no baring to services provided.  She had personal issues that we...

chose to help her with, and obviously, that was a mistake.  The customer is 19 years old, asked our assistance financially, and we complied.  She received the complete service of a full transmission repair.  She did not have the financial capability to pay upfront, so we agreed upon payments, in which she regularly could not follow through on.  Regular excuses of "I accidentally paid someone else..." by way of paypal were the responses we received.  We offered to make adjustments to payments as well as personally coming to her to pick up said payment.  She still has not paid in full.  
The complaint notes that she had numerous issues after getting the vehicle back from our shop.  Her vehicle was an older model 2003 Volkswagon Jetta, as we all know, cars of age need repairs and upkeep.  Every issue she had a complaint of was common with an older vehicle.  More importantly, the problems she encountered had absolutely nothing to do with the services provided of us.  My company repaired her transmission.  No other items were worked on.  We have texts from the customer in which she notes jumping curbs and so forth.  She's not showing the responsibility that is necessary to care for an older vehicle and she is now inappropriately condemning my company for her shortcomings.   We are being unfairly exploited by an irresponsible young lady incapable of paying her bill or properly taking care of her own vehicle.  As a small business owner, it's people like this that make it hard to boost our local economy.   
Thank you for your time and the effort you put in to make sure business stay honest.

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