Eurocraft Hardwood Floors LLC Reviews (3)
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Eurocraft Hardwood Floors LLC Rating
Address: 8522 216th St SE, Woodinville, Washington, United States, 98072-8009
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This acceptance is based on the understanding that the business is waiving the remaining balance on the contract, close the contract and have no further contact with us.Although the business' statement on the response is not completely accurate, I agree not to publish the complaint and not file anymore complaints against the business Sincerely, [redacted]
We have made quite a few attempts to resolve the customer's issues. We had many meetings with the customers, including bringing in a third party professional carpenter in the last meeting, to address the issues to be done at our expense. The customers cancelled both the carpenter and painting...
repairs that should have happened, instead sending us pictures (which were exactly the issues addressed in the meeting). We responded by issuing a statement saying we cannot keep having these meetings and them cancelling the repairs.
We sent the invoice for their records.
At this point, we think it is best to end all contact/agreements even though they do have a big balance due, with materials paid for by us.
This is contingent on these customers ceasing any attempts at filing complaints, and suspending any further contact.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This acceptance is based on the understanding that the business is waiving the remaining balance on the contract, close the contract and have no further contact with us.Although the business' statement on the response is not completely accurate, I agree not to publish the complaint and not file anymore complaints against the business.
Sincerely,
[redacted]