European Autoworks LLC

In reference to the attached complaint filed by *** *** we will be sending Ms.*** a check for $ Upon further investigation with the technician that stated hehad replaced these parts, he is no longer in our employ We regret that Ms*** hadthese
concerns.Sincerely,Westlake Automotive ServiceRoger Thornas

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  With reference to the alleged bad parts, Westlake and their service technician are incorrect about the parts.Reference the narrative of my original complaint (brakes pads, 'rusted through rotors' as written on the Westlake reciept, tires).  I took the car to [redacted] [redacted] in [redacted] for inspection; the same day Westlake, which was too busy to take the Few minutes it took to verify my claim.  [redacted] literally took less than Five minutes to verify the rotors were perfectly fine, and other items indeed passed state inspection.  Westlake's attitude was grossly arrogant and belittling to exploit other, less knowledgeable customers.Per attached photographs, Revdex.com and my neighbor, [redacted], who was witness to when I removed the calipers and original front brakes, can see there was/is nothing wrong with the pads or rotors.Between the photographs and witness as evidence, I stand by my original complaint and request for compensation.            car

In reference to Mr. [redacted] complaint, upon checking with our VA State  licensed inspector, who has been licensed for over 30 years, he stated that the vehicle would not pass inspection due to the amount of rust on the rear side of the front brake rotors.  Va State Inspection manual...

states that any lining or pad is misaligned or does not make full contact with the drum or rotor is rejectable. In regards to the tire issue, there was dry cracking in the side wall of tire and a cut in the side wall.  After rejection of vehicle the customer returned with photos stating that the repair had been made.  Under VA State Inspection laws we are required to physically reinspect vehicle to make sure the repairs have been completed.  Mr. [redacted] wanted vehicle reinspected at the time he came in the next day without an appointment.  We had several inspections, with customer waiting at that time, and could not accommodate Mr. [redacted] until the next day at 2 PM.  We stand behind the findings of our State inspector that he deemed the vehicle rejectable, as required by the VA State Inspection laws.  We put the safety of our customers and others on the road front and foremost.