Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
To whom it may concern regarding the complaint against European Cars of Evergreen Park inc. We agree with the complainant that in fact while we...
did fix the majority and the most excessive of the coolant leaks on Mr. [redacted] BMW one small leak was overlooked. We were unaware and uninformed by the customer that the vehicle had been severely overheated and as a result unusual coolant leaks developed. Unfortunately this leak would cost well more than the value of the car and would be unwise to repair. We agree to fully refund the customer for all related repairs.
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
To whom it may concern regarding the complaint against European Cars of Evergreen Park inc. We agree with the complainant that in fact while we...
did fix the majority and the most excessive of the coolant leaks on Mr. [redacted] BMW one small leak was overlooked. We were unaware and uninformed by the customer that the vehicle had been severely overheated and as a result unusual coolant leaks developed. Unfortunately this leak would cost well more than the value of the car and would be unwise to repair. We agree to fully refund the customer for all related repairs.