[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: European Country Living, I believe is offering a full store credit, but even at that I’m not certain European Country Living does not take any responsibility for the lack of delivery and they place the entire penalty on me, the customer Their attitude seems to be “if you didn’t order it, you wouldn’t be waiting because, we aren't responsible” Why would I want a full credit at a store that can’t get product delivered in a reasonable time frame What can I buy that meets my requirements and can be delivered in one week? The right thing to do back in September when they learned the products were running late and probably had not even been started in production would have been to give me (and all other customers in the same situation) the opportunity to cancel with a full refund They did not do that They lied to all of the customers They stretched us out month after month and said “it is out of our hands” What a horrible furniture store The response from the manager at European Country Living (ECL) did not in any way disagree with the facts that I presented in my complaint In fact, the manager specifically stated “I have to say I agree with the client that no one should have to wait this long for furniture and this has been very unfortunate but we cannot be held responsible for manufacture delays” The ECL [redacted] store manager indicated in her response that [redacted] is an employee in Germany and not the owner I have attached a PDF document with e-mails between myself and ECL with the responses from the ECL [redacted] manager and [redacted] himself with no indication that he is only an employee We ordered our furniture in good faith on June 23, with the knowledge that it could run to weeks When the weeks expired, I asked for “a carrot” and European Country Living offered a $cash or $store credit I accepted the cash refund to my credit card I was assured a number of times that the products would be received by the end of We know that is not what happened and here we are on March 29, and allegedly a portion of the product is in route European Country Living is delusional is stating that they have no responsibility to a customer They are essentially saying, “even if this took years for delivery (when we told you to weeks), you are stuck with no options” If this had been a mail order item, Federal regulations would have required European Country Living to notify me in days that the product could not be shipped and would have to offer a refund Why not in this case? I cannot have my credit card company pull back payment because I forfeited my rights after I paid the balance in full in August Until the response from ECL to the Revdex.com, the store manager never offered me a full store credit (if that is actually offered) However, that is insufficient I do not want a store credit, I want the remaining balance of my payment refunded ECL has provided a cash refund to a customer as documented in a Revdex.com complaint posted 11/17/2013, a section from ECL states “Even though ** [redacted] signed the Purchase Agreement and understood the conditions of the sale, we refunded the chandelier in the full amount of $(please see enclosed Receipt ***) on Thursday, September 19, even though we were under no obligation to do so.” ECL can and has given cash refunds Unlike the Revdex.com complaint referenced, the Bureau and Night Stands purchased were not marked as special order When ECL offered a $cash or $store credit, they essentially showed their hand in saying that their gross margin is about 50% on any given item When we purchased our items, we negotiated a 15% discount (no sale was running at the time) and upon receipt of the additional $refund, we have essentially received a total of a 26% discount off of original price After months of living with out the bedroom furniture we really need, I just want my money back but, at a minimum, ECL should not be making money on this order On January 30th after being told of yet another delay, my e-mail response to the ECL [redacted] manager stated: I really just want my money back but, at a minimum, ECL should not be making money on this order On January 30th after being told of yet another delay, I my e-mail response to the ECL [redacted] manager stated: “I have to say that I am stunned I need more bones ECL has had my money for way to long and you should not be making any profit on this This order (and the ones for all of the other affected customers) should be at cost ECL owes it to us.” The ECL [redacted] Store manager never responded I want my money back I’m sure they can ship the "non special order" bureau and night stands to a customer with a later order so that they can maybe get their items a month or two sooner Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: European Country Living, I believe is offering a full store credit, but even at that I’m not certain European Country Living does not take any responsibility for the lack of delivery and they place the entire penalty on me, the customer Their attitude seems to be “if you didn’t order it, you wouldn’t be waiting because, we aren't responsible” Why would I want a full credit at a store that can’t get product delivered in a reasonable time frame What can I buy that meets my requirements and can be delivered in one week? The right thing to do back in September when they learned the products were running late and probably had not even been started in production would have been to give me (and all other customers in the same situation) the opportunity to cancel with a full refund They did not do that They lied to all of the customers They stretched us out month after month and said “it is out of our hands” What a horrible furniture store The response from the manager at European Country Living (ECL) did not in any way disagree with the facts that I presented in my complaint In fact, the manager specifically stated “I have to say I agree with the client that no one should have to wait this long for furniture and this has been very unfortunate but we cannot be held responsible for manufacture delays” The ECL [redacted] store manager indicated in her response that [redacted] is an employee in Germany and not the owner I have attached a PDF document with e-mails between myself and ECL with the responses from the ECL [redacted] manager and [redacted] himself with no indication that he is only an employee We ordered our furniture in good faith on June 23, with the knowledge that it could run to weeks When the weeks expired, I asked for “a carrot” and European Country Living offered a $cash or $store credit I accepted the cash refund to my credit card I was assured a number of times that the products would be received by the end of We know that is not what happened and here we are on March 29, and allegedly a portion of the product is in route European Country Living is delusional is stating that they have no responsibility to a customer They are essentially saying, “even if this took years for delivery (when we told you to weeks), you are stuck with no options” If this had been a mail order item, Federal regulations would have required European Country Living to notify me in days that the product could not be shipped and would have to offer a refund Why not in this case? I cannot have my credit card company pull back payment because I forfeited my rights after I paid the balance in full in August Until the response from ECL to the Revdex.com, the store manager never offered me a full store credit (if that is actually offered) However, that is insufficient I do not want a store credit, I want the remaining balance of my payment refunded ECL has provided a cash refund to a customer as documented in a Revdex.com complaint posted 11/17/2013, a section from ECL states “Even though ** [redacted] signed the Purchase Agreement and understood the conditions of the sale, we refunded the chandelier in the full amount of $(please see enclosed Receipt ***) on Thursday, September 19, even though we were under no obligation to do so.” ECL can and has given cash refunds Unlike the Revdex.com complaint referenced, the Bureau and Night Stands purchased were not marked as special order When ECL offered a $cash or $store credit, they essentially showed their hand in saying that their gross margin is about 50% on any given item When we purchased our items, we negotiated a 15% discount (no sale was running at the time) and upon receipt of the additional $refund, we have essentially received a total of a 26% discount off of original price After months of living with out the bedroom furniture we really need, I just want my money back but, at a minimum, ECL should not be making money on this order On January 30th after being told of yet another delay, my e-mail response to the ECL [redacted] manager stated: I really just want my money back but, at a minimum, ECL should not be making money on this order On January 30th after being told of yet another delay, I my e-mail response to the ECL [redacted] manager stated: “I have to say that I am stunned I need more bones ECL has had my money for way to long and you should not be making any profit on this This order (and the ones for all of the other affected customers) should be at cost ECL owes it to us.” The ECL [redacted] Store manager never responded I want my money back I’m sure they can ship the "non special order" bureau and night stands to a customer with a later order so that they can maybe get their items a month or two sooner Regards, [redacted]