European Crystal Banquet & Conference Center

Boat-N-RV Warehouse is picking up a cushion for this customer's vessel from the boat manufacturer in Georgia this weekend when it picks up new inventoryOur customer should be able to pick up the missing cushion at our store next weekStore representatives will contact our customer to let him know that the cushion has arrived

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com spoke to [redacted] and the following was relayed:I went and met with Jeff [redacted] I was told that there was a new machine with upgrades to trade in forWhen I got there, it was someone else's trade in and not newI asked if there was a warranty if I accepted it, he would offer nothing except to take it for a weekendThis is all after being told to find a machine I would be willing to trade for, I had done that and they had refused thatI am willing to accept a buyout for $5,or I am willing to accept the other machine but request a month warranty as good faith that the machine is a good machine Regards, [redacted]

Our customer came to the store on Saturday June 25, concerning the issues with his boatAt that time, we requested that our customer obtain a quote from a local canvas shop for the missing cushion b/c the factory may not be able to provide an exact matchOur customer identified a few other issues with his boat during the visit on 6/25; however, those issues do not impact the boat's performance, and the parties agreed that the best course of action was for our customer to enjoy his boat for the remainder of the boating season and that Boat-N-RV would examine the problems after the season.If our customer would provide me with the invoice for the welding he had performed on this trailer, I would be happy to reimburse our customer pursuant to the manufacturer's warranty

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our customer purchased a [redacted] camper in JanuaryHowever, the vehicle was not scheduled for delivery until late MarchAlso, Boat-N-RV did not receive the trade vehicle until after deliveryThe payoff on the trade vehicle was made by our Check No [redacted] in the amount of $17,299.76, inclusive of per diem on the loan, following receipt of the trade vehicleConcerning the service work, we are happy to service this vehicle which comes with a manufacturer's warranty, but we cannot make service calls to our customer's campgroundWe simply do not have the man power and our insurance generally does not permit itThe parties agreed that the vehicle service contract on the trade vehicle would remain in effect until it was delivered to Boat-N-RV in connection with the delivery of the new vehicle (so that, in the event a repair was needed on the trade vehicle, it would be covered by the service contract)The vehicle service contract has been cancelledUpon receipt of the proceeds from the Service Contract Vendor, Boat-N-RV will tender the balance to our customer

Boat-N-RV Warehouse spoke to this customer on Friday, after reviewing his past ROs, and informed him we would not be refunding his money. When our customer was in store for service in July, he was given 4.5 hours worth of labor alone for free, as he had several issues addressed. Also, the part... he's referring to was the exact part we took out, however it was a different color because the vendor discontinued the production of it 3 years ago and off white was the only color available. The customer was never charged for the part our tech installed, therefore again he received free goods/services. The money he's requesting to have refundeded was for an hour of diagnostic time, which is significantly less than the tech had in the job, which was 5.5 hours. I feel we've gone above and beyond for this customer, considering the fact that the unit is well outside of it's warranty coverage.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com spoke to Tom at business and the following was relayed:We are diligently trying to find a suitable replacement unit for the customer to trade into

This customer contracted to purchase a boat in May, but it did not deliver until June The payoff on this customer's unit was made by Boat-N-RV's check number [redacted] dated June 19, 2015, and which cleared our bank on July 1, 2015. The payoff was made in a timely manner. I have attached a redacted copy... of our payoff check to this message.

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We did not purchase an RV with your company due to the illegal activity you were trying to have us conduct.