European Motorsport, Inc.

I am rejecting this response because:
The manager never let me speakHe only received information from his clerkI couldn't get words in as I already statedMy family overheard the whole conversation
Manager seems to be describing himself in the way communication that had occurred
When you spoke to me the first time you wouldn't even meet me in the middleFor example, a free oil change, or something of that matterSorry to say you were completely unreasonable!
I found a problem, A good business would have compromised, you did not
I showed your clerk the part with the crease in it from being improperly installedI showed a picture of how it was laid in the motor, improperly I might addI obviously have proof and witnesses to the event
To put it simply I am not asking for the entire amount back just for the Valve Cover Gasket and laborWhen spending $on a vehicle you expect different business practicesI showed you that your shop made an error, but you will not compromise, instead I received a very defensive postureIt is unfortunate that a person who gets service and is wronged has to go to such great lengths to stand up for what is right! I brought my car to this mechanic to get it fixed not to be chastised for spotting an errorI was hoping to find a good mechanic and develop a good business relationship, so I can drive with out being stuck etcAs stated before I laid all findings on the table in hopes of a compromise instead I have to deal with thisIt is bad business practice
Sincerely,
*** ***

The last time that this vehicle was brought into our shop was on October 24th, 2013. The vehicle has never been back to our shop since that time. The owner's complaint was not brought to my attention until July 10th, 2014 - almost nine months after the last time that we saw this vehicle. On October 18th, our shop performed a compete major service, repaired an oil leak that was allowing oil to drip onto the exhaust manifold (fire hazard), repaired wiring for the "brake lining" warning system, replaced the a/c microfilter, pressure tested the cooling system, determined what was making the "Service Engine Soon" (aka: "Check Engine Light") stay on, and assessed some of the other critical repair concerns, all with the customer's full and explicit approval. Before starting the other service work, we read out all of the fault codes contained in this vehicle with our [redacted] Service Interface System. The vehicle had 80 fault codes in 9 different control units at that time. Five of these fault codes were in the DME system (main engine control unit), and any one of them could make the "Service Engine Soon" light come on. At that point we knew that this vehicle had seen very little service during it's 169,000 mile lifetime (our first "red" flag). After completing these and some other minor repairs, we cleared the "Service Engine Soon" DME memory, and finally test drove the car 16 miles - the "SES" light did not come back on after our final test drive. When the customer returned on October 24th, he stated that his "SES" light came back on in the meantime. When we once again read out his fault codes, four of the five had returned which gave us enough information to create a test plan and "plan of action". One code was for the "A/C compressor Activation", one code for a "Misfire on cylinder number 5" (for the rear bank - cylinders 4, 5 & 6) and the last two fault codes were for the engine running lean on both the front (cyl. 1,2 & 3) and the rear cylinder (cyl. 4,5 &6) banks. After performing an extensive "smoke test" using an ultra-violet "smoke pressure test machine" we found leakage at a point common to both engine banks - the Air Mass Meter lower elbow hose, which we then replaced with the customer's approval. We sent the customer on his way and did not hear from him again until almost nine months later when he told us that one of our repairs had failed. He demanded a full refund for that work at that time. Mr. [redacted] fails to mention that of his 80 system faults, we were able to address most of them during our service work performed on October 18th. When I had previously told him that we would gladly re-check our work and if any of our work was faulty, had failed or had been done "improperly" that we would repair it at no charge. The customer stated that he would not bring his vehicle back in to us because he had "lost confidence". I explained that we needed to look at the failure before we could re-do our work, he said that he had re-done the work himself... He also told me in July, 2014 that he had taken his vehicle in to another repair shop and they recommended that he replace his Engine Control Unit (DME) and all six of his fuel injectors. This was probably a very, very expensive repair that probably had little to no effect on this customer's problems. If a DME goes bad the engine does not run on all cylinders, and why would six injectors all need to be replaced? The programming in a DME does not "go bad" and it's data cannot get "corrupted" - when one fails, it fails very obviously and the engine does not ever run on all six cylinders. So I would like to ask Mr. [redacted] what was it that was "very helpful" after replacing these five expensive items after October 24th? When Mr. [redacted] first contacted us in July, 2014, he was extremely rude and made what I felt to be personal attacks on my Service Manager. When I called him back the first time, he said that his "SES" light came back on right away after he was in on October 24th. I then asked him why he didn't contact us when that happened, to which he stated that someone should never have to bring their car in a third time for any problem, and he had "lost all confidence in us". He then started to become very rude, threatening and basically called me a "crook", and said he would "tell thousands of people that he knew locally, how dishonest we were". I have never had a customer who was as angry, rude and unreasonable as Mr. [redacted]. Mr. [redacted] also mentions that he showed me a photo of the problem, but I never saw a photo. In fact, I never even saw him in person after October 24th, and my only interaction with him has been over the phone. In 25 years of doing business as a [redacted]-only, independent specialist in Chico, our shop has never had a complaint made to the Revdex.com before this time. I'd like to point out that their were 5 different fault codes logged in his engine management system ("SES light system") when he had first brought the car in on October 18th! I also explained to him that both on his estimate sheet, and on his final invoice, we clearly state: "If you have a problem with ANY service or repair work that we have performed, or you were charged for the repair of a problem, and you feel that the problem was not fully resolved, you should notify us within 10 days of completion of that work. Please verify the success of any repairs promptly after picking up your car". Mr. [redacted] did not even give us another chance to attempt to satisfy him until he had taken the vehicle to other shops (who still obviously could not resolve his issues) and also replaced "eight other possible problems" that related to his "SES" light being on. These days it is not uncommon to have to bring a car in more than once to fully resolve complex system problems, and his vehicle did have five separate and discrete problems - any of which could make that light come on". Had Mr. [redacted] been a little more reasonable on the phone and a lot less threatening, I would have tried to work with him a lot harder. We would have re-done any of the work that we may have unsuccessfully done - even 9 months later... Mr. [redacted] has slandered us locally and even wrote up a very inflammatory and false review on a popular website. That website threw out his complaint based on it's obviously falsified and slanderous statements. I feel that Mr. [redacted] has passed up his chances with us to reach any kind of "good-will", out-of-warranty settlements just by his very undiplomatic behavior.

The last time that this vehicle was brought into our shop was on October 24th, 2013. The vehicle has never been back to our shop since that time. The owner's complaint was not brought to my attention until July 10th, 2014 - almost nine months after the last time that we saw this vehicle. On October...

18th, our shop performed a compete major service, repaired an oil leak that was allowing oil to drip onto the exhaust manifold (fire hazard), repaired wiring for the "brake lining" warning system, replaced the a/c microfilter, pressure tested the cooling system, determined what was making the "Service Engine Soon" (aka: "Check Engine Light") stay on, and assessed some of the other critical repair concerns, all with the customer's full and explicit approval. Before starting the other service work, we read out all of the fault codes contained in this vehicle with our [redacted] Service Interface System. The vehicle had 80 fault codes in 9 different control units at that time. Five of these fault codes were in the DME system (main engine control unit), and any one of them could make the "Service Engine Soon" light come on. At that point we knew that this vehicle had seen very little service during it's 169,000 mile lifetime (our first "red" flag). After completing these and some other minor repairs, we cleared the "Service Engine Soon" DME memory, and finally test drove the car 16 miles - the "SES" light did not come back on after our final test drive. When the customer returned on October 24th, he stated that his "SES" light came back on in the meantime. When we once again read out his fault codes, four of the five had returned which gave us enough information to create a test plan and "plan of action". One code was for the "A/C compressor Activation", one code for a "Misfire on cylinder number 5" (for the rear bank - cylinders 4, 5 & 6) and the last two fault codes were for the engine running lean on both the front (cyl. 1,2 & 3) and the rear cylinder (cyl. 4,5 &6) banks. After performing an extensive "smoke test" using an ultra-violet "smoke pressure test machine" we found leakage at a point common to both engine banks - the Air Mass Meter lower elbow hose, which we then replaced with the customer's approval. We sent the customer on his way and did not hear from him again until almost nine months later when he told us that one of our repairs had failed. He demanded a full refund for that work at that time. Mr. [redacted] fails to mention that of his 80 system faults, we were able to address most of them during our service work performed on October 18th. When I had previously told him that we would gladly re-check our work and if any of our work was faulty, had failed or had been done "improperly" that we would repair it at no charge. The customer stated that he would not bring his vehicle back in to us because he had "lost confidence". I explained that we needed to look at the failure before we could re-do our work, he said that he had re-done the work himself... He also told me in July, 2014 that he had taken his vehicle in to another repair shop and they recommended that he replace his Engine Control Unit (DME) and all six of his fuel injectors. This was probably a very, very expensive repair that probably had little to no effect on this customer's problems. If a DME goes bad the engine does not run on all cylinders, and why would six injectors all need to be replaced? The programming in a DME does not "go bad" and it's data cannot get "corrupted" - when one fails, it fails very obviously and the engine does not ever run on all six cylinders. So I would like to ask Mr. [redacted] what was it that was "very helpful" after replacing these five expensive items after October 24th? When Mr. [redacted] first contacted us in July, 2014, he was extremely rude and made what I felt to be personal attacks on my Service Manager. When I called him back the first time, he said that his "SES" light came back on right away after he was in on October 24th. I then asked him why he didn't contact us when that happened, to which he stated that someone should never have to bring their car in a third time for any problem, and he had "lost all confidence in us". He then started to become very rude, threatening and basically called me a "crook", and said he would "tell thousands of people that he knew locally, how dishonest we were". I have never had a customer who was as angry, rude and unreasonable as Mr. [redacted]. Mr. [redacted] also mentions that he showed me a photo of the problem, but I never saw a photo. In fact, I never even saw him in person after October 24th, and my only interaction with him has been over the phone. In 25 years of doing business as a [redacted]-only, independent specialist in Chico, our shop has never had a complaint made to the Revdex.com before this time. I'd like to point out that their were 5 different fault codes logged in his engine management system ("SES light system") when he had first brought the car in on October 18th! I also explained to him that both on his estimate sheet, and on his final invoice, we clearly state: "If you have a problem with ANY service or repair work that we have performed, or you were charged for the repair of a problem, and you feel that the problem was not fully resolved, you should notify us within 10 days of completion of that work. Please verify the success of any repairs promptly after picking up your car". Mr. [redacted] did not even give us another chance to attempt to satisfy him until he had taken the vehicle to other shops (who still obviously could not resolve his issues) and also replaced "eight other possible problems" that related to his "SES" light being on. These days it is not uncommon to have to bring a car in more than once to fully resolve complex system problems, and his vehicle did have five separate and discrete problems - any of which could make that light come on". Had Mr. [redacted] been a little more reasonable on the phone and a lot less threatening, I would have tried to work with him a lot harder. We would have re-done any of the work that we may have unsuccessfully done - even 9 months later... Mr. [redacted] has slandered us locally and even wrote up a very inflammatory and false review on a popular website. That website threw out his complaint based on it's obviously falsified and slanderous statements. I feel that Mr. [redacted] has passed up his chances with us to reach any kind of "good-will", out-of-warranty settlements just by his very undiplomatic behavior.

Review: 10/18/2013 brought my 2000 [redacted] 528i to European Motorsport Chico, CA for routine maintenance, repaired emergency brake, replaced VALVE COVER GASKET for a grand total of $1330.04.Next day Service Engine Light ON10/24/2013 returned my 2000 [redacted] 528i to European Motorsport Chico, CA for Service Engine Light on. They replaced lower intake boot after smoke test, replaced microfilter for cabin, and 1 ignition coil for a grand total of $431.49Next day Service Engine Light ONAt this point I feel this shop does not know what they are doing, so I go to another shop. Light is on after taking the car to European Motorsports this raises many red flags. Also I have already spent $1761.53 at European Motorsport. I don't feel like spending another $431.49 to find the wrong problems.12/12/2013 brought the 2000 [redacted] 528i to a Paradise [redacted] mechanic purely for diagnostic. His recommendation to replace car's computer and 6 fuel injectors. Mechanic explained this to me and was very helpful. Mechanic's recommendations were completed by myself with lots of research and study.After a few days Service Engine Light ONOver a period of a few months I have been reading the [redacted] repair manual and various [redacted] forums.I placed the codes on a [redacted] forum and I was referred to vacuum leaks for my 2000 [redacted] 528i due to the codes I was reading from my vehicle.I replaced 8 possible problems that can be associated with vacuum leaks on my particular vehicle. The 9th problem was a leak from the Valve Cover Gasket. I investigated this problem last because EUROPEAN MOTORSPORT had changed this. But when I sprayed carburetor cleaner over the #1 cylinder and I had a definite change in RPM's. No RPM changes on other cylinders. This was indicating a very large vacuum leak. This was witnessed by my wife and son. I then removed the Valve Cover Gasket. Cylinder #1 was not sealed by the VCG. It was folded over and not proper position. I tried to explain this to the clerk & owner & showed picture of what I found.Desired Settlement: I would like $286.80 refunded. I spoke to the clerk and owner. I was unable to explain myself and the situation. He immediately went to the receipt and laws of his shop. Even though I have proven that EUROPEAN MOTORSPORT caused the issues. I have been having they wouldn't even compromise. He talks and does not let me say anything, extremely defensive! So how can I explain to him my issue? I gave his shop a chance, they blew it. I found the problem myself they absolutely will not own it.

Business

Response:

The last time that this vehicle was brought into our shop was on October 24th, 2013. The vehicle has never been back to our shop since that time. The owner's complaint was not brought to my attention until July 10th, 2014 - almost nine months after the last time that we saw this vehicle. On October 18th, our shop performed a compete major service, repaired an oil leak that was allowing oil to drip onto the exhaust manifold (fire hazard), repaired wiring for the "brake lining" warning system, replaced the a/c microfilter, pressure tested the cooling system, determined what was making the "Service Engine Soon" (aka: "Check Engine Light") stay on, and assessed some of the other critical repair concerns, all with the customer's full and explicit approval. Before starting the other service work, we read out all of the fault codes contained in this vehicle with our [redacted] Service Interface System. The vehicle had 80 fault codes in 9 different control units at that time. Five of these fault codes were in the DME system (main engine control unit), and any one of them could make the "Service Engine Soon" light come on. At that point we knew that this vehicle had seen very little service during it's 169,000 mile lifetime (our first "red" flag). After completing these and some other minor repairs, we cleared the "Service Engine Soon" DME memory, and finally test drove the car 16 miles - the "SES" light did not come back on after our final test drive. When the customer returned on October 24th, he stated that his "SES" light came back on in the meantime. When we once again read out his fault codes, four of the five had returned which gave us enough information to create a test plan and "plan of action". One code was for the "A/C compressor Activation", one code for a "Misfire on cylinder number 5" (for the rear bank - cylinders 4, 5 & 6) and the last two fault codes were for the engine running lean on both the front (cyl. 1,2 & 3) and the rear cylinder (cyl. 4,5 &6) banks. After performing an extensive "smoke test" using an ultra-violet "smoke pressure test machine" we found leakage at a point common to both engine banks - the Air Mass Meter lower elbow hose, which we then replaced with the customer's approval. We sent the customer on his way and did not hear from him again until almost nine months later when he told us that one of our repairs had failed. He demanded a full refund for that work at that time. Mr. [redacted] fails to mention that of his 80 system faults, we were able to address most of them during our service work performed on October 18th. When I had previously told him that we would gladly re-check our work and if any of our work was faulty, had failed or had been done "improperly" that we would repair it at no charge. The customer stated that he would not bring his vehicle back in to us because he had "lost confidence". I explained that we needed to look at the failure before we could re-do our work, he said that he had re-done the work himself... He also told me in July, 2014 that he had taken his vehicle in to another repair shop and they recommended that he replace his Engine Control Unit (DME) and all six of his fuel injectors. This was probably a very, very expensive repair that probably had little to no effect on this customer's problems. If a DME goes bad the engine does not run on all cylinders, and why would six injectors all need to be replaced? The programming in a DME does not "go bad" and it's data cannot get "corrupted" - when one fails, it fails very obviously and the engine does not ever run on all six cylinders. So I would like to ask Mr. [redacted] what was it that was "very helpful" after replacing these five expensive items after October 24th? When Mr. [redacted] first contacted us in July, 2014, he was extremely rude and made what I felt to be personal attacks on my Service Manager. When I called him back the first time, he said that his "SES" light came back on right away after he was in on October 24th. I then asked him why he didn't contact us when that happened, to which he stated that someone should never have to bring their car in a third time for any problem, and he had "lost all confidence in us". He then started to become very rude, threatening and basically called me a "crook", and said he would "tell thousands of people that he knew locally, how dishonest we were". I have never had a customer who was as angry, rude and unreasonable as Mr. [redacted]. Mr. [redacted] also mentions that he showed me a photo of the problem, but I never saw a photo. In fact, I never even saw him in person after October 24th, and my only interaction with him has been over the phone. In 25 years of doing business as a [redacted]-only, independent specialist in Chico, our shop has never had a complaint made to the Revdex.com before this time. I'd like to point out that their were 5 different fault codes logged in his engine management system ("SES light system") when he had first brought the car in on October 18th! I also explained to him that both on his estimate sheet, and on his final invoice, we clearly state: "If you have a problem with ANY service or repair work that we have performed, or you were charged for the repair of a problem, and you feel that the problem was not fully resolved, you should notify us within 10 days of completion of that work. Please verify the success of any repairs promptly after picking up your car". Mr. [redacted] did not even give us another chance to attempt to satisfy him until he had taken the vehicle to other shops (who still obviously could not resolve his issues) and also replaced "eight other possible problems" that related to his "SES" light being on. These days it is not uncommon to have to bring a car in more than once to fully resolve complex system problems, and his vehicle did have five separate and discrete problems - any of which could make that light come on". Had Mr. [redacted] been a little more reasonable on the phone and a lot less threatening, I would have tried to work with him a lot harder. We would have re-done any of the work that we may have unsuccessfully done - even 9 months later... Mr. [redacted] has slandered us locally and even wrote up a very inflammatory and false review on a popular website. That website threw out his complaint based on it's obviously falsified and slanderous statements. I feel that Mr. [redacted] has passed up his chances with us to reach any kind of "good-will", out-of-warranty settlements just by his very undiplomatic behavior.

Business

Response:

The last time that this vehicle was brought into our shop was on October 24th, 2013. The vehicle has never been back to our shop since that time. The owner's complaint was not brought to my attention until July 10th, 2014 - almost nine months after the last time that we saw this vehicle. On October 18th, our shop performed a compete major service, repaired an oil leak that was allowing oil to drip onto the exhaust manifold (fire hazard), repaired wiring for the "brake lining" warning system, replaced the a/c microfilter, pressure tested the cooling system, determined what was making the "Service Engine Soon" (aka: "Check Engine Light") stay on, and assessed some of the other critical repair concerns, all with the customer's full and explicit approval. Before starting the other service work, we read out all of the fault codes contained in this vehicle with our [redacted] Service Interface System. The vehicle had 80 fault codes in 9 different control units at that time. Five of these fault codes were in the DME system (main engine control unit), and any one of them could make the "Service Engine Soon" light come on. At that point we knew that this vehicle had seen very little service during it's 169,000 mile lifetime (our first "red" flag). After completing these and some other minor repairs, we cleared the "Service Engine Soon" DME memory, and finally test drove the car 16 miles - the "SES" light did not come back on after our final test drive. When the customer returned on October 24th, he stated that his "SES" light came back on in the meantime. When we once again read out his fault codes, four of the five had returned which gave us enough information to create a test plan and "plan of action". One code was for the "A/C compressor Activation", one code for a "Misfire on cylinder number 5" (for the rear bank - cylinders 4, 5 & 6) and the last two fault codes were for the engine running lean on both the front (cyl. 1,2 & 3) and the rear cylinder (cyl. 4,5 &6) banks. After performing an extensive "smoke test" using an ultra-violet "smoke pressure test machine" we found leakage at a point common to both engine banks - the Air Mass Meter lower elbow hose, which we then replaced with the customer's approval. We sent the customer on his way and did not hear from him again until almost nine months later when he told us that one of our repairs had failed. He demanded a full refund for that work at that time. Mr. [redacted] fails to mention that of his 80 system faults, we were able to address most of them during our service work performed on October 18th. When I had previously told him that we would gladly re-check our work and if any of our work was faulty, had failed or had been done "improperly" that we would repair it at no charge. The customer stated that he would not bring his vehicle back in to us because he had "lost confidence". I explained that we needed to look at the failure before we could re-do our work, he said that he had re-done the work himself... He also told me in July, 2014 that he had taken his vehicle in to another repair shop and they recommended that he replace his Engine Control Unit (DME) and all six of his fuel injectors. This was probably a very, very expensive repair that probably had little to no effect on this customer's problems. If a DME goes bad the engine does not run on all cylinders, and why would six injectors all need to be replaced? The programming in a DME does not "go bad" and it's data cannot get "corrupted" - when one fails, it fails very obviously and the engine does not ever run on all six cylinders. So I would like to ask Mr. [redacted] what was it that was "very helpful" after replacing these five expensive items after October 24th? When Mr. [redacted] first contacted us in July, 2014, he was extremely rude and made what I felt to be personal attacks on my Service Manager. When I called him back the first time, he said that his "SES" light came back on right away after he was in on October 24th. I then asked him why he didn't contact us when that happened, to which he stated that someone should never have to bring their car in a third time for any problem, and he had "lost all confidence in us". He then started to become very rude, threatening and basically called me a "crook", and said he would "tell thousands of people that he knew locally, how dishonest we were". I have never had a customer who was as angry, rude and unreasonable as Mr. [redacted]. Mr. [redacted] also mentions that he showed me a photo of the problem, but I never saw a photo. In fact, I never even saw him in person after October 24th, and my only interaction with him has been over the phone. In 25 years of doing business as a [redacted]-only, independent specialist in Chico, our shop has never had a complaint made to the Revdex.com before this time. I'd like to point out that their were 5 different fault codes logged in his engine management system ("SES light system") when he had first brought the car in on October 18th! I also explained to him that both on his estimate sheet, and on his final invoice, we clearly state: "If you have a problem with ANY service or repair work that we have performed, or you were charged for the repair of a problem, and you feel that the problem was not fully resolved, you should notify us within 10 days of completion of that work. Please verify the success of any repairs promptly after picking up your car". Mr. [redacted] did not even give us another chance to attempt to satisfy him until he had taken the vehicle to other shops (who still obviously could not resolve his issues) and also replaced "eight other possible problems" that related to his "SES" light being on. These days it is not uncommon to have to bring a car in more than once to fully resolve complex system problems, and his vehicle did have five separate and discrete problems - any of which could make that light come on". Had Mr. [redacted] been a little more reasonable on the phone and a lot less threatening, I would have tried to work with him a lot harder. We would have re-done any of the work that we may have unsuccessfully done - even 9 months later... Mr. [redacted] has slandered us locally and even wrote up a very inflammatory and false review on a popular website. That website threw out his complaint based on it's obviously falsified and slanderous statements. I feel that Mr. [redacted] has passed up his chances with us to reach any kind of "good-will", out-of-warranty settlements just by his very undiplomatic behavior.

Consumer

Response:

I am rejecting this response because:

1. The manager never let me speak. He only received information from his clerk. I couldn't get 2 words in as I already stated. My family overheard the whole conversation.

2. Manager seems to be describing himself in the 1 way communication that had occurred.

3. When you spoke to me the first time you wouldn't even meet me in the middle. For example, a free oil change, or something of that matter. Sorry to say you were completely unreasonable!

4. I found a problem, A good business would have compromised, you did not.

5. I showed your clerk the part with the crease in it from being improperly installed. I showed a picture of how it was laid in the motor, improperly I might add. I obviously have proof and witnesses to the event.

To put it simply I am not asking for the entire amount back just for the Valve Cover Gasket and labor. When spending $1700.00 on a vehicle you expect different business practices. I showed you that your shop made an error, but you will not compromise, instead I received a very defensive posture. It is unfortunate that a person who gets service and is wronged has to go to such great lengths to stand up for what is right! I brought my car to this mechanic to get it fixed not to be chastised for spotting an error. I was hoping to find a good mechanic and develop a good business relationship, so I can drive with out being stuck etc. As stated before I laid all findings on the table in hopes of a compromise instead I have to deal with this. It is bad business practice.

Sincerely,

Consumer

Response:

I am rejecting this response because:

1. The manager never let me speak. He only received information from his clerk. I couldn't get 2 words in as I already stated. My family overheard the whole conversation.

2. Manager seems to be describing himself in the 1 way communication that had occurred.

3. When you spoke to me the first time you wouldn't even meet me in the middle. For example, a free oil change, or something of that matter. Sorry to say you were completely unreasonable!

4. I found a problem, A good business would have compromised, you did not.

5. I showed your clerk the part with the crease in it from being improperly installed. I showed a picture of how it was laid in the motor, improperly I might add. I obviously have proof and witnesses to the event.

To put it simply I am not asking for the entire amount back just for the Valve Cover Gasket and labor. When spending $1700.00 on a vehicle you expect different business practices. I showed you that your shop made an error, but you will not compromise, instead I received a very defensive posture. It is unfortunate that a person who gets service and is wronged has to go to such great lengths to stand up for what is right! I brought my car to this mechanic to get it fixed not to be chastised for spotting an error. I was hoping to find a good mechanic and develop a good business relationship, so I can drive with out being stuck etc. As stated before I laid all findings on the table in hopes of a compromise instead I have to deal with this. It is bad business practice.

Sincerely,