European Performance Auto Repair

Re: Complaint ID#: [redacted] Dear Sir or Madame:We are submitting this response to you in an attempt to address the complaint made against our company by a Ms [redacted] ***.Taking into consideration the insurance not correctly being added at the original purchase date was, in fact, an oversight on our employee’s behalf; we would like to offer Ms [redacted] a reimbursement check in the amount of $(the replacement cost of the device $per Ms***’s statement less her $deductible)We would also like to include an accessory bundle valued at over $122, as a good faith gesture for her inconvenience in the matterWe would like to send these items to Ms [redacted] promptly, and need to first confirm her mailing address The current address we show on file is: [redacted] ***Digitell Cellular aims to consistently deliver excellent customer service, and part of that delivery comes with our thorough trainingWe will be taking every action necessary to ensure the correct addition of monthly added features, as well as document review at point of sale.We apologize for and appreciate Ms***'s frustration, and are looking forward to better serving her in the future.Sincerely,Digitell Cellular Communication, Inc[redacted] Wireless Premium Retailer*** [redacted] *** [redacted]

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My mailing address has changed, and is correct on my [redacted] account, but is also listed below: [redacted] ***Please let me know when I can expect the check and accessory bundle to arrivePlease let me know the tracking number on this, as well Regards, [redacted] ***

Re: Complaint ID#: ***Dear Sir or Madame:We are submitting this response to you in an attempt to address the complaint made against our company by a Ms*** ***.Taking into consideration the insurance not correctly being added at the original purchase date was, in fact, an oversight on our employee’s behalf; we would like to offer Ms*** a reimbursement check in the amount of $(the replacement cost of the device $per Ms***’s statement less her $deductible)We would also like to include an accessory bundle valued at over $122, as a good faith gesture for her inconvenience in the matterWe would like to send these items to Ms*** promptly, and need to first confirm her mailing address. The current address we show on file is:
*** * *** *** ***
*** ** ***Digitell Cellular aims to consistently deliver excellent customer service, and part of that delivery comes with our thorough trainingWe will be taking every action necessary to ensure the correct addition of monthly added features, as well as document review at point of sale.We apologize for and appreciate Ms***'s frustration, and are looking forward to better serving her in the future.Sincerely,Digitell Cellular Communication, Inc.*** Wireless Premium Retailer*** *** ***
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Re: Complaint ID#: [redacted]Dear Sir or Madame:We are submitting this response to you in an attempt to address the complaint made against our company by a Ms. [redacted] [redacted].Taking into consideration the insurance not correctly being added at the original purchase date was,...

in fact, an oversight on our employee’s behalf; we would like to offer Ms. [redacted] a reimbursement check in the amount of $122.33 (the replacement cost of the device $322.32 per Ms. [redacted]’s statement less her $199.99 deductible). We would also like to include an accessory bundle valued at over $122, as a good faith gesture for her inconvenience in the matter. We would like to send these items to Ms. [redacted] promptly, and need to first confirm her mailing address.  The current address we show on file is:
[redacted] [redacted]
[redacted]Digitell Cellular aims to consistently deliver excellent customer service, and part of that delivery comes with our thorough training. We will be taking every action necessary to ensure the correct addition of monthly added features, as well as document review at point of sale.We apologize for and appreciate Ms. [redacted]'s frustration, and are looking forward to better serving her in the future.Sincerely,Digitell Cellular Communication, Inc.[redacted] Wireless Premium Retailer[redacted] [redacted]
[redacted]  [redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My mailing address has changed, and is correct on my [redacted] account, but is also listed below:[redacted]Please let me know when I can expect the check and accessory bundle to arrive. Please let me know the tracking number on this, as well.
Regards,
[redacted]