We responded to the customer on May 3. This was an error on our part in which we had a product listed that had been retired and was no longer available. Also we should have responded to him in a more timely manner. We voided his pending credit card authorization and canceled his order. It is our...
policy to complete the credit card transaction only when the product has been shipped. We understand his frustration, especially considering this was to be a Mother's Day present. Please let us know if there are any other concerns.
We responded to the customer on May 3. This was an error on our part in which we had a product listed that had been retired and was no longer available. Also we should have responded to him in a more timely manner. We voided his pending credit card authorization and canceled his order. It is our...
policy to complete the credit card transaction only when the product has been shipped. We understand his frustration, especially considering this was to be a Mother's Day present. Please let us know if there are any other concerns.