Sign in

European Wax Center

Sharing is caring! Have something to share about European Wax Center? Use RevDex to write a review
Reviews Beauty Salon, Body Waxing, Wax European Wax Center

European Wax Center Reviews (44)

Manager spoke to the complainant on 12and went over the amount that would be due to her if she cancelled the unused portion of her wax passThey agreed on a figure and the refund of $was put back on her ***? card on 12She is satisfied with the resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I am rejecting this response because: the charge is supposed to be expunged and not on his record anymore this isn't accurate it has been six years and dismissed

This is the only written response I have had from European Wax Center in regards to my complaints On Wednesday, November 4, 10:AM, Jessica M [redacted] wrote:Hi [redacted] , Thank you for contacting usI apologize for any unpleasant experiences you’ve had with European Wax Center – Columbus Bethel, OHI do want to make sure your concerns are addressed and will follow up with management of this location to ensure you are contactedThank you for your patience, [redacted]

Guest was contacted and full refund was issued

I personally spoke with [redacted] I apologized for any discomfort that may have been caused during her visit with us in DecemberI also notified [redacted] that we would refund her visit from December as well as informing her that she is in no way locked into the package that she purchased with us [redacted] did return to our facility in January and had a much better experienceOur wax specialist [redacted] has since been retrained on her waxing techniques to make sure that she is up to par with all EWC standards

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.] RevDex.com: At this time, I have not been contacted by European Wax Center regarding... complaint ID [redacted] . Regards, [redacted]

Hello, Thank you for reaching out and appreciate feedbackWe are sorry with your unsatisfactory service in JanuaryUnfortunately, we are unable to switch rooms during a shift as the prep time is minutesJust recently a gift card was sent out in the mail for $to use at any Wax Center you choose which would cover all costs your incurred during your visits on top of the highly discounted services already receivedEnjoy the gift card and we hope that another Wax Center will meet your needs and expectations

Initial Business Response / [redacted] (1000, 4, 2015/05/26) */ This guest has been to my center times for the same serviceThe issue happened on the 7th service (XX-XX-XX)My waxer said this service was no different than any other serviceThe guest didn't complain to the front desk after the service She came in weeks later 12-14-14, and told the front desk she was not happy with her last serviceShe pointed to her lip and my manager said she didn't really see anythingMy manager apologized and gave her a credit on her accountShe has been in twice after for the same serviceAt no time did anyone on the staff tell her EWC caused the issue I reached out to The guest on 05-asking for a determination from her dermatologist and provide receipts with costs associated to her lipShe had not been to the doctor or dermatologist, she was going off the estheticians advice that was performing her facialsSaid she couldn't provide a doctors note saying her issue was due to the wax, no receipts for any expenses related to her lip issueShe told me she wants to go to a medispaI told her I wasn't familiar with a medispa and asked her to tell me how they are different from the services she was receiving from her facialsIf she had not seen a doctor how does she know this is the correct course of treatment? At this point I don't know what else to doWhatever her issue is it was not caused by our wax serviceShe didn't complain at the time of service, she has come back twice since without complaint, she has not seen a medical professional about her issueIf you need anything else (email chains or written statements from employees) As far as multiple complaints - we own two centers and this is our first complaint with the Revdex.com in the years we have been open Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The employees are lying to cover for him - the woman (I can't remember her name but it's something like Kerana/Kayana) acknowledged immediately upon doing it she had gone way too far and that I had specifically asked her not to do it- I knew she had a tendency to go beyond the upper lip line before and specifically asked her NOT to do that but she did it anyway, and this time, way beyond When I went in December she was there and the manager, [redacted] was there and they BOTH completely acknowledged seeing the red bumpiness and understanding it came from the wax on sensitive skin When I went back in January with a different operator requested because I bought a package and they won't refund it at the discount, but instead only refund at full priceI'd take that but this lack of taking responsibility is at issueThey run a wax placeSome people have sensitive skinAre their operators trained and licensed? Do they have plans in effect to deal with mistakes? Doctors are not in the business of supporting legal issues plus asking one to verify months after injury seems a waste of money and time - what is a dermatologist going to do? I don't have the extra time and money to satisfy [redacted] "bring me the witch's broom" requirementMeet me - see for yourself I ask, but noAlso, under insurance, all cosmetic dermatology is out-of-pocket, and I'm not in a position currently to spend that + spend all the time running around Last but not least: I did not complain at the time of service because I am a reasonable person and thought the irritation would recedeWhen it has not I became concerned - I have plenty of other things to do with my time, and am not making this up! While the area is lighter and less bumpy six months out, it's still there I feel the owner is covering up for poor customer service response - if he really had a finger on the pulse of his business he would call and arrange to meet me to discuss thisHe is taking NO responsibility for his business but wants to rake in the profits, and shamefully gets his employess to lie I HAVE spent money on several expensive skin care products from [redacted] and [redacted] to lessen the damage and will now seek help from a medispaIs he going to pay for that? Again, if he made any attempt to truly resolve this I'd be happy to collect all the receipts and give them to him but he has not Final Business Response / [redacted] (4000, 16, 2015/06/18) */ My stance has not changedI will be happy to have a conversation with Mrs [redacted] once she has seen a medial doctor and received a diagnosis Final Consumer Response / [redacted] (4200, 18, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have explained and stand by my point: I patiently waited months for the bumpy redness to subsideI had facials and applied gentle products and still the scar remains to this day What doctor ( [redacted] it's spelled M-E-D-I-C-A-L, not M-E-D-I-A-L) will be able to tell beyond the diagnosis of irritation dermatitis the cause so many months out, what will your responsibility be towards time and payment of the doctor regardless of what he/she says with zero indication of taking responsibility from your end to dateIMHO you are a dishonest broker of your business based on your lack of actionYour people naturally are covering up for you - they want to keep their jobs, but they DID acknowledge the source of the scarring - the technician at the moment she did it and subsequently both she, the manager, and the next technician I also want to point out, again, that when I went to your business multiple times not once did anyone mention anything about a complaint form - you made that upI point this out as an example of your dishonesty, instead of being straightforward and taking care of the problem with open dialogue via phone or meeting in personWe could meet now and you'd still see the scarsAnd once more, my (now) refrain: why am I paying for someone else's mistake with a disfigured face?

Ms*** is incorrect when she states that she was denied for credit reasonsIn fact, Ms*** was denied due to her co-applicants lying on his application stating that he had not been convicted of a crime when in fact, he hadAs it is public record I don't mind saying that he was found
guilty of Manufacture/Sale/Possession of Dangerous Weapons/ExplosivesThis information takes a few days to receive from the Stanislaus Courts causing us to keep the unit off the marketA liquidated damages agreement was signed by both applicants at the time of payment of their depositHad they admitted to the crime at the time of application, we would have refunded their deposit

This is *** *** with *** *** ***We receive notice from the Revdex.com in regards to a complaint filled by *** ***We reached out to her and did the following to resolve the situation: Gave a full refund of $Gave Store credit of $ We discussed
the situation with her and she was happy with the result after the refundsShe told us she would reach out to you and let you know that the complaint was no longer there and that everything has been handlePlease let me know if there is any other information you need to close this case Thank you *** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. I have not received my refund as of yet but, YES, I would like to have my complaint removed from the Revdex.com websiteI know that you had said for me to let you when I receive the refund, I could put this in writing but, I'm doing so nowAnd I'll let you know when the refund comes. Also, I would like to thank the business for applying a credit to my account AND giving me a refund but, you can keep the creditI won't be back to your establishmentAlthough this was very nice of you, the Defamation of my Character just left a bad taste in my mouthIf ever you would like to see my many verification where I've tried contacting your establishment (even with the former Management), feel free to do so. No one has reached out to me, I've done the reaching out to you allOnce I got a hold of the Manager, it was supposed to be taken care of, one way or the other.But, it's taken care of now, thank youI appreciate itI'll let you know when I'm in receipt of the refund

Manager spoke to the complainant on 12/**/and went over the amount that would be due to her if she cancelled the unused portion of her wax passThey agreed on a figure and the refund of $was put back on her *** card on 12/**/She is satisfied with the resolution

I’m complaining on the conditions I’m living in at *** *** *** *** *** *** My ceiling in my home has been cracking for years now and it’s just getting bigger and bigger Crystal came in and viewed the cracks when the apartment complex were taking over but still nothing was been done ! I’ve put in a maintenance order and this time Emily and Andy came took pictures and also seen how much worse it’ is and still hasn’t been fixed but was told it was needed to be done On the of September a vacant apartment upstairs ceiling caved completely in and that not safe at all We also have a bedbug infestation in the apartments complex and nothing has been done about it living in these apartment are UNSAFE Mold also grows in the bathroom area as well the bedroom

Revdex.com
Viewridge Ave #
San Diego, CA 92123-
RE: lD ***
*** ***
*** Saint Vincent
Irvine, CA
Dear Revdex.com,
In response to the
complaint we wish to respond and clarifyWax passes (bundled waxing services at
a discounted rate) are purchased for a specific body area (and not specific to the waxer who
will perform the service)All wax passes purchased at European Wax Center may be used by the
purchaser at any location in the countryAdditionally, although the guest claims she was never
called back the first time she requested to refund the wax pass, we have documentation
showing that in November our manager returned her call and explained our 30-day
cancellation/refund policyThis guest's wax pass was purchased in February and our policy
states that if a guest wishes to refund a wax pass beyond days from the date of purchase, that
the services used will be pro-rated to the regular price, a $ cancellation fee will be
applied, and the remaining balance will be issued as a store credit This policy is printed on
every receipt, is available on our website, and was explained to the guest in November and
again in April when the guest requested to cancel her wax pass
It is our policy that only managers handle refunds and that we ask for 24-hours to return calls,
and all calls are returned
As to the guest being unable to be waxed on April 21st, her history shows that she did in fact
receive services using her wax pass at a neighboring location (Costa Mesa) and that she again
used her wax pass there on May 20thThus, this guest has chosen to continue utilizing her wax pass
and receiving waxing services at a reduced cost in lieu of cancelling and receiving store
credit and so we consider this complaint resolved
Thank you,
European Wax Center Irvine

Please find below an email trying to rectify this situation This lady came into our location screaming and acting out so loudly about an in store credit from almost four months ago We replied to her within hours and found her stories to be very inconsistent- She
accepted an in store credit with the previous manager and almost weeks later is coming in demanding a refund to a credit card Our business has tried to accommodate her with very little success Please see below where we have againmade an attempt to rectify this situation with the dis-grutled guest If we are giving the information we will be glad to prove the business we are- which is providing the upmost guest services. Good Morning Ms***, I am greatly sorry to hear about the run around you feel you have received from The European Wax Center. I have received one message regarding your call and our Assistant manager Chance directly reached out to you regarding your requested refund with in hours. I am very unsure as to why you were not initially refunded for a service charged to you that never occur ed This should have infact been handled that day. We want all of our guest handled in the up most professional manner and if in fact you were charged incorrectly, why was this credit not given to you that day? I am happy to refund your card, but would also appreciate respect back as I have Not avoided you I am knew to this location and We responded immediately upon your callBecause a refund was being requested almost three months later this seemed off to us I feel perhaps your run around begin by a previous associates mistake of improperly charging you and nowseveral months later we are back to the beginning of trying to correct this. Please provide us with the actual card number you used and we will infact credit your back You may reach out to us @ the center and speak with Chance if you have any future comments or concerns. You can expect to see this credit over a 3-day period. Thank You so very much,

Initial Business Response /* (1000, 5, 2015/06/08) */
I have called *** and apologized for any discomfort or any confusion regarding her services at our centerI also offered to credit her account for the full cost of the servicesPlease let me know if you need any further
information
*** ***
Owner
European Wax Center - Oakland

*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** Hi there I received a letter explaining that we did not take action for a situation with a guest of oursthe ID
number is We did take action with the guest on 5/12/when we received the first letter and her money was given back to her

Again, we made every attempt to resolve this issue back in April where you agreed with the former manager Sidney to receive an in store credit of $and this was all taken care of When this issue re-surfaced five months later requesting the agreement be changed, we did in fact reach out to you Please understand we are only stating the principals from our side Because we do care about each and everyone of our guest- we have refunded your money and in addition have left you with a complimentary service should you choose to give us another try. Thank You,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

Check fields!

Write a review of European Wax Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

European Wax Center Rating

Overall satisfaction rating

Description: BODY WAXING SERVICES, BEAUTY SALONS

Address: 1961 Aloma Ave, Winter Park, Florida, United States, 32792-3212

Phone:

Show more...

Web:

This website was reported to be associated with European Wax Center.



Add contact information for European Wax Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated