Europlus Motorsport, Inc

*** *** purchased a vehicle from us on 9/21/He was told that if there were tires on his car that did not pass inspection, WE would purchase the SAME tires for him that were on the vehicleHe took the vehicle to the DMV inspection, told us, did not display to us, that the tires passed
inspectionThe tires that were on the vhicle were *** Tires*** *** decided to go and purchase on his own, after he was told, WE would look to purchase the same tires, he purchased *** *** *** tires (i as well have photos of the tires that were on the vehicle when sold to him) which are considerable more money per tire, and not what was agreed tooMoreover, any tires we would purchase via our dealership would be at a considerably less cost than a consumer purchasing on his ownAnyhow, *** *** is looking to be reimbursed for tires that are much more money, and NOT the same tires that were on the vehicleThe cost for us for the same four new tires, and we were not proven that he needed four new ones, would be at a cost to us for $This is what it would have cost us for the new tiresHe believes he is entitled to the cost of four new tires, ones that were not the same as the original ones on the vehicleThis is completely unjustified and unwarranted*** *** is trying to take advantage of the situation by filing a complaint with the Revdex.comWe were willing to handle the agreement we made with him, but he decided to move forward and handle matters on his own without talking to usHe states they were the exact same tires in his complaint, but we have photos of the tires that were on his car at purchase, and the tires that are now on his car are NOT the same after purchase, They are much better tires

the dealer admits there were some delays in obtaining the required parts for repairThe vehicle was subsequently repaired at zero cost to the customer and the customer promised to withdraw this complaint

To start with [redacted] came to our dealership at about 9:45 PM, we close at 9PM, which is late to begin with.  We could have easily left and told him come back another day.  But, we waited for him.  We left after 10:30PM.  So we were quite courteous to oblige...

him to start. Second, we did have to charge him and extra $100 for a job that we told him was about $500, the "Tune" on the car, which was done, and we provided him full documentation of that being completed, including the paperwork and printout of the work done.  So, him saying that we lied about the work being done, is completely false! If we need to display that to you (Revdex.com), we can do that promptly. Next, [redacted] states that he took his new vehicle to a 'Professional Tuner", which we are, and had the car looked at.  He states in his letter that he was told his car was running "Rich and Lean".  This is ridiculous.  It cannot run rich and lean.  It is either one or the other.  Cannot be both!  It is like saying someone is rich and poor.  Makes no sense.  So I doubt the validity of what he is stating completely in this matter.  Hence, his $1,000 request for work he said this "tuner" told him he  needed is bogus.  Moreover, we would have been more than happy to let [redacted]e take this vehicle anywhere he wanted to have it looked at, or if he wanted to bring a mechanic to look at it, we would have complied with this request as well.  Next, when it comes to a spare key, if we have it we give it to the customer.  There is nothing we can do with an extra key as it is only programmed to that vehicle.  If we come across a second key, which happens sometimes as we receive it after the fact from the Auction when we buy the cars, we would send it to him.  There is no benefit for us to keep the key.  We have no use for it.  We cannot make one up after the fact, and mail one, we need the car so we can have the Mitsubishi dealership, in this case, make the new key to match the vehicle.  As for fixing [redacted]'s own vehicle, that he drove to the dealership in that evening, he damaged hi own car on the ride to our dealership!  He wanted us to fix his car, in the pouring rain, when the dealership service department was closed?!  Part of his bumper was hanging, we gave him "ties" to try to fix it himself. He wanted our salesman to lay on the ground, in the rain, and try to fix HIS car.  We were no more equipped to do that than him.  It was 10:30 PM at night.  What could we do?  We gave him the means to try to temporarily fix his own car, the one he damage himself.  We assisted the best we could with providing the means for him (the ties) to fix his car. I do not think I need to explain more on the issue he created himself on the way over to our dealership.  We have contacted [redacted], and attempted to assist in making him feel more valued about his purchase.  [redacted] has posted several reviews, making up stories that people were drinking while he was here in an attempt to garnish additional favor.  He has sinced removed that statement about the drinking, because we would have definitely pursued legal action against him for defamation, because he knows it was a lie on his behalf.  Again going to his character.  We have sent a letter/email to [redacted] and agreed on the terms,  in an attempt to try to assist our client in feeling better about the situation, and to resolve this matter amicably between both parties.  We sent this letter to [redacted] on 8/18/2017 after we agreed.  We have not heard back from him since.  Once again, goes to his character.

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:I assume they have video of me racing the car, because I have a witness that was there with me when I was told a million lies. I also have hours of video driving normal. My conversation on the phone (with a differnt bank) stated my average income was 20,000. Which they told me the bank denied because my paystubs didnt support that. My paystubs showed I make bettween 16,000 -18000 a year which I sent to them and showed them. I don't understand how they reached $42,000 espically with a bank I never had a conversation with. I had a conversation with the orginal lender which was denied because I apperantly "lied". I was driven to a different bank and basically forced to sign another loan. I did sign papers of as-is, but consumer protection laws should defend customers when a dealership sells a car that failed within 1 month. I am not trying to get someone to pay for my car when I broke it. The engine came with a blown turbo seal, which burned all the oil. There are people that actually race this car on the track with same miles and no upgrades, yet they don't blow a turbo seal. I drove the car notmal as I commuted from my house in [redacted] The dealership also did an oil change on the car which could have showed that the car was missing an excessive amount of oil, as well as possible metal fragment in the oil due to the already existing oil condition. If they had done an oil change then the oil should have lasted 3,000 miles, however it doesnt. They're only response is that a salesman saw me racing the car. I could very well say that I saw the salesmen doing drugs, but without proof it is heresay.  I am tired of them accusing me of racing a car with no proof of excessive abuse. They keep responding with false information with no proof. I have proof of my email with pay stubs, proof of oil change and proof of warrenty (which they denied they ever sold me then edited their post to accusing me of abuse again as well as calling a customer a liar in public. I have proof of this as well).  I have conversations with them laughing at me saying they hear me racing my car(when the car has been parked immobile). I am asking for them to right a wrong and rather then doing that or even trying to help a customer with another solution they attack their customer. I have talked to other clients of theirs that have had the same problem with them, and how they lied to them during the sale, and promised fixing everything after. My only mistake was buying a car from this scam of a dealership. I would like to see the credit application they have as I don't recall siging such a paper that stated that.I am willing to find a medium solution for both parties, or they can continue attack me. I seriosuly wonder where they come up with half of their lies. Regards,[redacted]
Regards,
[redacted]

We have all the signed information as stated before .  The client even acknowledges that he signed the "AS IS" paperwork.  All of it, signed in three different documentation spots. stating that fact.  The vehicle was NOT sold with any known issues and the client had all the opportunity in the world to have this vehicle inspected prior to taking possession.  I can fax to you any documentation you may need at the Revdex.com if you like.

Complaint: [redacted]
I am rejecting this response because: Their response is not accurate at all. While getting the car inspected I was told it would not pass inspection. I purchased an Audi for thirty seven thousand dollars, proper tires should be included. I took it to the Audi dealership in Willow Grove Pa, they told me the tires would not pass so I had them put new tires on. Yes the tires on the car at point of purchase where different but the tires purchased were the exact ones I was told would be provided if the car did not pass, specifically by the salesman Bruce K** and Arthur the finance manager. Before I even test drove the car I mentioned the condition of the tires. Regardless of the tires I bought at inspection they gave me a check for $260 less than the price of one tire I purchased. At the very least they should have given me the amount of the 4 tires that were on the car at the time of purchase at whatever cost they are claiming. That being said I was promised by Arthur and Bruce K** and the business development director Jeff that if the vehicle did not pass they would provide tires which I agreed to. Also after informing Jeff that my car did not pass inspection and sending him the bill from [redacted] I was told by Jeff that he would have a check sent that Monday. Needless to say the check never came and I had to drive an hour to pick up the check that was a fraction of what was promised a week later. In my Experience any consumer purchasing a vehicle of any value, especially at this price point should have the expectation of that vehicle being able to pass inspection at the very least, and In my opinion it should be illegal to practice business otherwise. Please contact [redacted] at [redacted] for more details he is a service manager there.[redacted]
Regards,
[redacted]

[redacted] did purchase a vehicle from us. [redacted] was also witness by our salesman at the dealership "racing" the vehicle on the highway[redacted] was told after this incident that he needed to stop doing that to his vehicle and that it was bad for the vehicle and could cause damage,...

especially to a 2005 vehicle with about 120,000 miles on it. He did not listen and ended up "blowing out" his engine. Now he wants someone else to pay for his egregious driving. [redacted] was told this when he came to the dealership, about what we saw him doing. He denied nothing and said NOTHING about it. now that he has time to reflect he wants to try another route to get some to pay for his mistake[redacted] also stated that we lied about his income. We did not. We also have a signed Credit Application of $24,000 per year and another $800 per month at [redacted], bringing his total income to $33,600 per year. This is what we submitted to the bank. as well, [redacted] did a "phone interview" with the bank himself stating his income himself. Moreover, the 3rd party warranty company never was told we would take the car back, this type of matter is not covered by the warranty company Taking the car back is not even their decision. We also have in our possession THREE separate documents showing the vehicle is sold "AS IS", which are signed and we would be happy to produce. also, we have his signature on " The New Jersey Lemon Law Form" which clearly states that a vehicle over 100,000 miles, which his has, and more than 7 years old, which his vehicle is 12 years old. would be happy to produce for you as well. We have all the signed documents for this client. any other further matter that you need please let us know, we will produce any and all documents needed.

I am rejecting this response because: When I purchased this vehicle I only provided a North Carolina Drivers license which is the only Drivers License I hold. As a dealer it should a given where to register the car.  I called this business several weeks ago and was told that it is fine and being registered and to allow 3 weeks. It has been over 6 weeks and now after I file an official complaint they tell me yet another week and it's with a "third party". The bank told me just 7 business days ago that the business didn't have the title on hand when they sold the car which is fraud. The bank and myself have been left without professional response to the situation and it was pure incompetence to sell this car without proper title to handle the registration. This process should never have taken over 2 months and I cannot drive my vehicle because of their slow pace to resolve this issue.

there was various reasons for the delay as outlined by both parties in the exchanges. Subsequently the customer received the registration package and the matter was resolved. Management regrets the delay and any inconvenience this may have caused the customer; the same was communicated to the customer at the time

To Whom it May Concern : Hello we are responding to complaint [redacted]. At the time of purchase of the vehicle [redacted] has provided us with 2 different ID Cards one from NY City and another from North Carolina. This caused confusion at the 3rd party that registers our vehicles out of...

state. The paperwork is currently in process with the 3rd party M and D Services "On Spot Plates" and we are expecting it back by Monday December 8th 2014. If you have any further questions please contact me @ [redacted] or the 3rd party agency directly @###-###-####. T .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]