Eurostone & Tile

From: Marko D [redacted] Date: Tue, Aug 9, at 12:PMSubject: Re: ID [redacted] - SECOND NOTICE OF CONSUMER REBUTTALTo: [redacted] < [redacted] @cleveland.Revdex.com.org> August 9, ***: Eurostone & Tile would like to proceed with a resolution of this matter (Revdex.com Complaint ID: [redacted] )In regards to Mr [redacted] ’s most recent response, we appear to have come to a standstill Eurostone has developed a good reputation through years of hard work and excellent customer serviceAt this point in time, our primary concern is preserving our good name and reputationWe do not wish to engage in further "back and forth" as both sides have their version of the matterIn order to expedite resolution, Eurostone is willing to contact London, Reese & Thomas, Inc(the collection agency) and inform them that they no longer need to pursue Mr [redacted] in collectionsWe cannot however, issue Mr [redacted] an invoice stating that his account is "paid in full" as it has not been paid in fullWe believe that this is a good faith offer to achieve resolution, and that Eurostone & Tile is being reasonable despite not being paid for services performed We will be happy to provide any other required information or documentation as required by the Revdex.com in order to expedite the resolution of this matter Thank you for your time, and please do let us know if you need additional information or explanation Regards, Marko D [redacted]

4TH Generation European Craftsman, Fabrication and Supply of Marble, Granite & Other Natural Stone’s for Residential and Commercial Contact Information: Ph440-342-Email: [email protected] www.euro-stone-inc.com Complaint ID: [redacted] To whom it may concern Attached to this letter you will find the original invoice that was presented to the customer and a copy issued to the sameThe invoice gives pricing for the granite work that was supposed to be done at the customer’s house The granite work included: One Kitchen Countertop that was finished and installed at the customer’s house, the customer picked out the color of the granite at our location, the material for the kitchen was ordered from our suppliersThis portion of the project was manufactured delivered and installed and for this we are asking the remaining balance to be paid Wet bar (Not installed)- material from remnant pieces at our locationThis was not delivered to the customer and we are not asking for payment on something that we didn’t deliver bathroom tops (Not installed) – material from remnant pieces at our locationThis was not delivered to the customer and we are not asking for payment on something that we didn’t deliver Remnant pieces: are smaller pieces of granite at our store that remain from other projects in the past and that we offer at a much ***r cost to our customers when doing a larger project that includes multiple units requiring graniteOr in this case Granite in multiple units as well as hardwood flooring that was delivered and installed at the customer’s house We had two invoices for the same customer one being for the hardwood floor which was supplied and installed at the customer’s houseWe also had a second invoice for the granite work that was supposed to be done at the customer’s houseBy taking in regards the amount of work needed to be performed at the customer’s house we have given package deals aka ***r pricing on the flooring materials, granite materials fabrication and installation Below is section of our invoice that clearly explains the time frames including possible delays that might occurThe customer was supplied a copy of each invoicePlease see the highlighted section Notice: Price expressed in this quote is valid for days onlyThis estimate includes only the points expressed on this page and Exhibit A no other verbal or written agreements do or will supersede this estimate or the work needed to be performedAll wok shall be performed according to industry standard of time and quantityEST is not responsible for any unforeseen events or conditions that delay or compromise the workload that are not a cause of EST staffSeller will not be liable for any delay or failure to make delivery occasioned in whole or part by the owner, architect, general contractor, Buyer or any of Buyer's subcontractors or material men or by any cause beyond Seller's controlIncluding but not limited to: strikes, lockouts, fire, Embargoes, war, terrorist’s attacks or other outbreaks or hostilities, Inability of Seller to obtain shipping space, governmental acts and Regulations, accidents, acts of God, influenza or other sickness Outbreaks or other conditions beyond Seller's controlAny changes to this agreement/estimate need to be submitted in writing and approved by an EST staff member prior to any changes to the agreement/estimateOnce this agreement is signed and deposit submitted there are absolutely no refunds for any reason whatsoeverInitial prices based on the customer’s information are not finalField verification is absolutely necessary in order for EST staff to evaluate the condition, workload and other job qualificationsIf there are any Changes of information supplied to EST at the time of the contract signing, Changes Including: Drawing, Lay Out, Sizing, Location, Etc those need to be provided to EST as soon as possibleAny changes directly influence workload, price, and fabrication and delivery timeWarranty: All materials are subject to natural differences in color and other characteristics common in stone no two samples will ever be alikeThis Is a Natural Material Quality and Description: All descriptions, pictures specifications, advertising and samples of our Goods contained on the seller’s website, catalogues or brochures are for the purpose of giving an approximate representation of the Goods onlyThey do not form part of the agreementThe Buyer acknowledges and accepts that the Goods are made from a natural resource and variations in color, shading, markings, texture, and size between consignments, will occurPayment terms: 50% prepaid with purchase order 30% with approved shop drawings and balance to be paid upon completion Payment terms: we have asked the customer for 50% of the balance due prior to beginning the work this 50% down payment is required so that materials can be acquired and some of the cost of material to be coveredWe typically take the remaining 50% balance upon completionThe customer was presented all the numbers including the tax that was not tackled on but a part of the invoice as clearly stated on the page attached bellowNumerous times we have contacted our client giving them an update on the progress of the work and each time they were completely fine with the time frames givenWe did offer them an option of going somewhere else to get their work done and we even offered a recommendation on where to go to get quality work done or to wait for one more week so that we can finish remaining topsClient’s first response was that they will go somewhere else for the remaining tops and whatever the price they get from another granite manufacturer they will take off from the balance owed to usWe disagreed for a couple reasons which we tried to explain to the customer: We were asking to be paid just for the work that we performedThe kitchen counter not anything else We charged considerably less for the bathroom and the wet bar topsSince it was a part of a package deal aka much less cost than usual pricingWith so many different materials and colors and other manufacturers on the market there is no set pricing for granite The customer said they will go somewhere else to get the work done and that they will take it off from the balance owed, we disagreedThe customer called the very next day and simply said that as far as they are concerned they do not owe us anything and that will be the end of the conversationWe disagreed and at that point contacted a collection agency to take over the collection process Bellow you will find the contact information for a manager from Lumber Liquidators a supplier from which we purchased all the hardwood materials that was installed at the customer’s houseThe customer went back to Lumber Liquidators location with leftover hardwood floor material presented himself as our company employee returned the material received a store credit because the store policy is not to give money back which the customer tried gettingThe return was in the amount of $which he used to make another purchase at the store in the name of our companyThis information can be confirmed by General manager Jeremy Cooper who can be reached at 757-566- I hope the above answers the complaint , if any further information is required please contact me at the above email or phone number Respectfully Marko D [redacted]

I strongly disagree with Euro Stone and Tile’s response to our complaintListed below are the items I disagree with: Granite selection for kitchen was from slabs on the premises (uba tuba granite for kitchen and remnants for remainder of items)Nothing needed to be ordered from the supplierMaterial was already there on site We had been to Architectural Justice prior to contracting with Euro Stone and Tile Architectural Justice was going to charge $45/square foot for all the granite we needed (uba tuba granite for kitchen and remnants for remainder)Euro Stone and Tile said they could match that price We paid Euro Stone $to begin the jobWe estimate our kitchen at SQ FT of countertopSQ FT x $45/sq ft = $2,733.75, plus the cost of the sink Euro Stone pointed out in their contract they were not responsible for any delays that are not the cause of Euro Stone and TileHowever, we were told that they were too busy with commercial jobs to be able to get to our countertops any time soonIn my opinion, that WAS caused by Euro Stone! Euro Stone stated in their rebuttal that they asked us to wait one more weekThat is not a true statement, they said they wouldn’t get to our granite “any time soon”We had already waited three months, we would have gladly waited only one more week if that option had been given to us rather than going elsewhere and starting the process all over againIn June we were told that we would have the remainder of our granite 1-1/weeks after they installed our kitchen granite because they had to finish apartment kitchens in University Circle (a commercial order) before they could get to oursWe waited THREE WEEKS (not 1-1/ like they told us) with no word from Euro Stone and when we called we were told they wouldn’t get to our granite any time soonWe could either wait or go somewhere elseSo we did They also pointed out in their contract that the work would be done according to industry standard of time and quantityWe had already waited months and were now being told they wouldn’t get to it any time soonIs this the Industry Standard they were referring to regarding time and quantity in their contract? And now for the introduction of our flooring contract(attached)We looked around for hardwood (***’s, [redacted] and some flooring companies) and had an estimate from EmpireEuro Stone said they could install the flooring and suggested we go look at Lumber Liquidators because they get a vendor discount there that we would be able to useWe liked the [redacted] so Euro Stone called Lumber Liquidators to get a priceAs shown on the contract, they charged us $for material and $for installationWe were told we needed square feet of hardwood and there would probably be 1-boxes of overage in the total to account for bad lumber or errors on install We asked if we should make the check for the material out directly to Lumber Liquidators since we were purchasing the hardwoodEuro Stone asked us to make the check out to them insteadThey asked for a check for $($for material and half of the labor cost $up front)They picked up the flooring and brought it to my ***This was in AprilHowever, they were too busy to install the flooring so they contracted to another person who handled the install on their behalfThe flooring was finally installed in JuneBut instead of 1-boxes left over, we had 4-1/ boxes left overSo we kept the ½ box since it was unreturnable and went to Lumber Liquidators to return the full boxesI explained to the sales person that we had given Euro Stone the check to purchase the hardwood for us and they handled the install and we’d like to return the unused boxesSalesperson said it was past the days since it was bought it so we couldn’t return it (Euro Stone never advised us we only had days to return the unused boxes)Salesperson said he couldn’t refund our money since Euro Stone paid for it (with the money we gave them) – he would have to issue a store credit to Euro Stone onlyWe asked if there was anything else we could do Salesperson said that since it wasn’t yet days since we purchased, we could exchange for other flooringSince we are also redoing two bathrooms, we opted to exchange the hardwood for vinly tile for our bathroomsThe credit for the hardwood was $and the cost of the tile we exchanged came to $Salesman said the balance of $would be sent in the form of a check to Euro StoneWe were ok with that After our floor was installed, I needed a copy of the original invoice in order to register our hardwood for the [redacted] Year Warranty (which Euro Stone never provided after they purchased the hardwood)Lumber Liquidators emailed me a copy of the invoice so I could register our flooringLo and Behold, Euro Stone overcharged us for the material They said it cost $but the invoice showed they paid $We overpaid $120.74.When we paid Euro Stone the balance due for the flooring, instead of paying them $2250, we paid them $Since we were told there would probably be 1-boxes left over (figured into the cost at approximately $ per box), we made up the difference in the cost to cover those two boxes that were supposed to be left over(the $we were originally overcharged for the material by Euro Stone, plus the $ refund Euro Stone was getting from Lumber Liquidators, plus the $ extra over our balance due) Essentially we have paid Euro Stone $more than we had contracted forI see that information was not included in his rebuttalAT NO TIME DID WE REPRESENT OURSELVES AS COMPANY EMPLOYEES! We estimate our total job including countertops and backsplashes to be approximately square feetAt the agreed upon price of $45/square foot, that comes to $5130, leaving $for the included sinks(out of the total cost of the job of $5500) Euro Stone claims they only want to be paid for the kitchen, not for work that wasn’t doneWhy then did the collection agency say we owed $2500???? That would be the balance due for the remainder of the work that was never completedSomething just doesn’t feel right here I don’t agree with Euro Stone’s rebuttal and I don’t believe I owe any additional moneyIf this shows as a collection on my credit report, I would like it removed.This is very unfortunate because we are happy with the kitchen granite that was installedHowever, we feel we were more than patient waiting months to get the kitchen granite installedEuro Stone never offered us the option of waiting one more weekWe had already waited three months, if we had truly been offered waiting one more week we would have gladly waited instead of having to start all over again with another companyWe were told they “DIDN’T KNOW WHEN THEY WOULD GET TO THE REST OF OUR GRANITE”That was not acceptable.Ironically, the company we went to for the rest of our granite gave us a quote and we signed an ITEMIZED contract which lists granite choices, location of the countertop, backsplash, sink and the cost of each countertop separatelyWe received the quote, ordered, gave a deposit, and were given a date for remeasure and template prep as well as our installation date! This was all accomplished in one dayNow that is how it should work

4TH Generation European Craftsman, Fabrication and Supply of Marble, Granite & Other Natural Stone’s for Residential and Commercial.
Contact Information: Ph. 440-342-3195 Email: [email protected]
www.euro-stone-inc.com
Complaint ID: [redacted]
To whom it may...

concern.
Attached to this letter you will find the original invoice that was presented to the customer and a copy issued to the same. The invoice gives pricing for the granite work that was supposed to be done at the customer’s house.
The granite work included:
One Kitchen Countertop that was finished and installed at the customer’s house, the customer picked out the color of the granite at our location, the material for the kitchen was ordered from our suppliers. This portion of the project was manufactured delivered and installed and for this we are asking the remaining balance to be paid.
Wet bar (Not installed)- material from remnant pieces at our location. This was not delivered to the customer and we are not asking for payment on something that we didn’t deliver.
3 bathroom tops (Not installed) – material from remnant pieces at our location. This was not delivered to the customer and we are not asking for payment on something that we didn’t deliver.
Remnant pieces: are smaller pieces of granite at our store that remain from other projects in the past and that we offer at a much [redacted]r cost to our customers when doing a larger project that includes multiple units requiring granite. Or in this case Granite in multiple units as well as hardwood flooring that was delivered and installed at the customer’s house.
We had two invoices for the same customer one being for the hardwood floor which was supplied and installed at the customer’s house. We also had a second invoice for the granite work that was supposed to be done at the customer’s house. By taking in regards the amount of work needed to be performed at the customer’s house we have given package deals aka [redacted]r pricing on the flooring materials, granite materials fabrication and installation.
Below is section of our invoice that clearly explains the time frames including possible delays that might occur. The customer was supplied a copy of each invoice. Please see the highlighted section.
Notice: Price expressed in this quote is valid for 15 days only. This estimate includes only the points expressed on this page and Exhibit A no other verbal or written agreements do or will supersede this estimate or the work needed to be performed. All wok shall be performed according to industry standard of time and quantity. EST is not responsible for any unforeseen events or conditions that delay or compromise the workload that are not a cause of EST staff. Seller will not be liable for any delay or failure to make delivery occasioned in whole or part by the owner, architect, general contractor, Buyer or any of Buyer's subcontractors or material men or by any cause beyond Seller's control. Including but not limited to: strikes, lockouts, fire, Embargoes, war, terrorist’s attacks or other outbreaks or hostilities, Inability of Seller to obtain shipping space, governmental acts and Regulations, accidents, acts of God, influenza or other sickness Outbreaks or other conditions beyond Seller's control. Any changes to this agreement/estimate need to be submitted in writing and approved by an EST staff member prior to any changes to the agreement/estimate. Once this agreement is signed and deposit submitted there are absolutely no refunds for any reason whatsoever. Initial prices based on the customer’s information are not final. Field verification is absolutely necessary in order for EST staff to evaluate the condition, workload and other job qualifications. If there are any Changes of information supplied to EST at the time of the contract signing, Changes Including: Drawing, Lay Out, Sizing, Location, Etc those need to be provided to EST as soon as possible. Any changes directly influence workload, price, and fabrication and delivery time. Warranty: All materials are subject to natural differences in color and other characteristics common in stone no two samples will ever be alike. This Is a Natural Material Quality and Description: All descriptions, pictures specifications, advertising and samples of our Goods contained on the seller’s website, catalogues or brochures are for the purpose of giving an approximate representation of the Goods only. They do not form part of the agreement. The Buyer acknowledges and accepts that the Goods are made from a natural resource and variations in color, shading, markings, texture, and size between consignments, will occur. Payment terms: 50% prepaid with purchase order 30% with approved shop drawings and balance to be paid upon completion.
Payment terms: we have asked the customer for 50% of the balance due prior to beginning the work this 50% down payment is required so that materials can be acquired and some of the cost of material to be covered. We typically take the remaining 50% balance upon completion. The customer was presented all the numbers including the tax that was not tackled on but a part of the invoice as clearly stated on the page attached bellow. Numerous times we have contacted our client giving them an update on the progress of the work and each time they were completely fine with the time frames given. We did offer them an option of going somewhere else to get their work done and we even offered a recommendation on where to go to get quality work done or to wait for one more week so that we can finish remaining tops. Client’s first response was that they will go somewhere else for the remaining tops and whatever the price they get from another granite manufacturer they will take off from the balance owed to us. We disagreed for a couple reasons which we tried to explain to the customer:
We were asking to be paid just for the work that we performed. The kitchen counter not anything else.
We charged considerably less for the bathroom and the wet bar tops. Since it was a part of a package deal aka much less cost than usual pricing. With so many different materials and colors and other manufacturers on the market there is no set pricing for granite.
The customer said they will go somewhere else to get the work done and that they will take it off from the balance owed, we disagreed. The customer called the very next day and simply said that as far as they are concerned they do not owe us anything and that will be the end of the conversation. We disagreed and at that point contacted a collection agency to take over the collection process.
Bellow you will find the contact information for a manager from Lumber Liquidators a supplier from which we purchased all the hardwood materials that was installed at the customer’s house. The customer went back to Lumber Liquidators location with leftover hardwood floor material presented himself as our company employee returned the material received a store credit because the store policy is not to give money back which the customer tried getting. The return was in the amount of $438.74 which he used to make another purchase at the store in the name of our company. This information can be confirmed by General manager Jeremy Cooper who can be reached at 757-566-7577.
I hope the above answers the complaint , if any further information is required please contact me at the above email or phone number.
Respectfully
Marko D[redacted]

From: Marko D[redacted]  Date: Tue, Aug 9, 2016 at 12:40 PMSubject: Re: ID [redacted] - SECOND NOTICE OF CONSUMER REBUTTALTo: [redacted] <[redacted]@cleveland.Revdex.com.org>
 
August 9, 2016
[redacted]:
Eurostone & Tile would like to proceed with a resolution of this matter (Revdex.com Complaint ID: [redacted]). In regards to Mr. [redacted]’s most recent response, we appear to have come to a standstill.
Eurostone has developed a good reputation through years of hard work and excellent customer service. At this point in time, our primary concern is preserving our good name and reputation. We do not wish to engage in further "back and forth" as both sides have their version of the matter. In order to expedite resolution, Eurostone is willing to contact London, Reese & Thomas, Inc. (the collection agency) and inform them that they no longer need to pursue Mr. [redacted] in collections. We cannot however, issue Mr. [redacted] an invoice stating that his account is "paid in full" as it has not been paid in full. We believe that this is a good faith offer to achieve resolution, and that Eurostone & Tile is being reasonable despite not being paid for services performed.
We will be happy to provide any other required information or documentation as required by the Revdex.com in order to expedite the resolution of this matter.
Thank you for your time, and please do let us know if you need additional information or explanation.
Regards,
Marko D[redacted]

I strongly disagree with Euro Stone and
Tile’s response to our complaint. Listed below are the items I
disagree with:
Granite selection for kitchen was
from slabs on the premises (uba tuba granite for kitchen and
remnants for remainder of items). Nothing needed to be ordered from
the supplier. Material was already there on site.
We had been to
Architectural Justice prior to contracting with Euro Stone and Tile.
Architectural Justice was going to charge $45/square foot for all the
granite we needed (uba tuba granite for kitchen and remnants for
remainder). Euro Stone and Tile said they could match that price.
We paid Euro Stone $2970 to begin the job. We estimate our kitchen at
60.75 SQ FT of countertop. 60.75 SQ FT x $45/sq ft = $2,733.75, plus
the cost of the sink.
Euro Stone
pointed out in their contract they were not responsible for any
delays that are not the cause of Euro Stone and Tile. However, we
were told that they were too busy with commercial jobs to be able to
get to our countertops any time soon. In my opinion, that WAS
caused by Euro Stone! Euro Stone stated in their rebuttal that they
asked us to wait one more week. That is not a true statement, they
said they wouldn’t get to our granite “any time soon”. We had
already waited three months, we would have gladly waited only one
more week if that option had been given to us rather than going
elsewhere and starting the process all over again. In June we were
told that we would have the remainder of our granite 1-1/2 weeks
after they installed our kitchen granite because they had to finish
12 apartment kitchens in University Circle (a commercial order)
before they could get to ours. We waited THREE WEEKS (not 1-1/2
like they told us) with no word from Euro Stone and when we called
we were told they wouldn’t get to our granite any time soon. We
could either wait or go somewhere else. So we did.
They also pointed
out in their contract that the work would be done according to
industry standard of time and quantity. We had already waited 3
months and were now being told they wouldn’t get to it any time
soon. Is this the Industry Standard they were referring to regarding
time and quantity in their contract?
And now for the introduction of
our flooring contract. (attached). We looked around for hardwood
([redacted]’s, [redacted] and some flooring companies) and had an
estimate from Empire. Euro Stone said they could install the
flooring and suggested we go look at Lumber Liquidators because they
get a vendor discount there that we would be able to use. We liked
the [redacted] so Euro Stone called Lumber Liquidators to get a
price. As shown on the contract, they charged us $3656.85 for
material and $4500 for installation. We were told we needed 714
square feet of hardwood and there would probably be 1-2 boxes of
overage in the total to account for bad lumber or errors on install.
We asked if we should make the check for the material out directly
to Lumber Liquidators since we were purchasing the hardwood. Euro
Stone asked us to make the check out to them instead. They asked
for a check for $5906.85. ($3656.85 for material and half of the
labor cost $2500 up front). They picked up the flooring and brought
it to my [redacted]. This was in April. However, they were too busy to
install the flooring so they contracted to another person who
handled the install on their behalf. The flooring was finally
installed in June. But instead of 1-2 boxes left over, we had 4-1/2
boxes left over. So we kept the ½ box since it was unreturnable
and went to Lumber Liquidators to return the 4 full boxes. I
explained to the sales person that we had given Euro Stone the check
to purchase the hardwood for us and they handled the install and
we’d like to return the 4 unused boxes. Salesperson said it was
past the 30 days since it was bought it so we couldn’t return it.
(Euro Stone never advised us we only had 30 days to return the
unused boxes). Salesperson said he couldn’t refund our money
since Euro Stone paid for it (with the money we gave them) – he
would have to issue a store credit to Euro Stone only. We asked if
there was anything else we could do…Salesperson said that since it
wasn’t yet 90 days since we purchased, we could exchange for other
flooring. Since we are also redoing two bathrooms, we opted to
exchange the hardwood for vinly tile for our bathrooms. The credit
for the hardwood was $438.74 and the cost of the tile we exchanged
came to $408.06. Salesman said the balance of $30.68 would be sent
in the form of a check to Euro Stone. We were ok with that.
After our floor was
installed, I needed a copy of the original invoice in order to
register our hardwood for the [redacted] 100 Year Warranty (which Euro
Stone never provided after they purchased the hardwood). Lumber
Liquidators emailed me a copy of the invoice so I could register our
flooring. Lo and Behold, Euro Stone overcharged us for the material.
They said it cost $3656.85 but the invoice showed they paid
$3536.11. We overpaid $120.74.When we paid Euro
Stone the balance due for the flooring, instead of paying them
$2250, we paid them $2300. Since we were told there would probably
be 1-2 boxes left over (figured into the cost at approximately $96
per box), we made up the difference in the cost to cover those two
boxes that were supposed to be left over. (the $120 we were
originally overcharged for the material by Euro Stone, plus the $30
refund Euro Stone was getting from Lumber Liquidators, plus the $50
extra over our balance due) . Essentially we have paid Euro Stone
$200 more than we had contracted for. I see that information was not
included in his rebuttal. AT NO TIME DID WE REPRESENT OURSELVES AS
COMPANY EMPLOYEES!
We estimate our total job
including countertops and backsplashes to be approximately 114
square feet. At the agreed upon price of $45/square foot, that
comes to $5130, leaving $370 for the included sinks. (out of the
total cost of the job of $5500).
Euro Stone claims they only want
to be paid for the kitchen, not for work that wasn’t done. Why
then did the collection agency say we owed $2500???? That would be
the balance due for the remainder of the work that was never
completed. Something just doesn’t feel right here.

I don’t agree
with Euro Stone’s rebuttal and I don’t believe I owe any
additional money. If this shows as a collection on my credit report,
I would like it removed.This is very
unfortunate because we are happy with the kitchen granite that was
installed. However, we feel we were more than patient waiting 3
months to get the kitchen granite installed. Euro Stone never offered
us the option of waiting one more week. We had already waited three
months, if we had truly been offered waiting one more week we would
have gladly waited instead of having to start all over again with
another company. We were told they “DIDN’T KNOW WHEN THEY WOULD
GET TO THE REST OF OUR GRANITE”. That was not acceptable.Ironically, the
company we went to for the rest of our granite gave us a quote and we
signed an ITEMIZED contract which lists granite choices, location of
the countertop, backsplash, sink and the cost of each countertop
separately. We received the quote, ordered, gave a deposit, and
were given a date for remeasure and template prep as well as our
installation date! This was all accomplished in one day. Now that is
how it should work.