Eurotan

Thanks for checking on our issueYes it has been resolvedWe finally received our deposit back.Thanks [redacted]

First of all the house was not nor is mold infected as Ms [redacted] keepsreiterating There have been four eyewitnesses to the fact that the areawas dry before and after Ms [redacted] vacated the home The wet drywall wasremovedThe drywall was not put back up immediately due to making sure nomore leaks and to make sure all moisture was gone This only affected thelaundry-furnace room in the basement with concrete floor but, did notaffectuseabilityOnce the condensation on the lines to furnace/air conditionerwas remedied there was no more water from that source I restate the onlyarea wet was the corner with concrete where the washer howasdripping which Ms [redacted] never reported so in violation of the moldaddendum she signed I discovered the leak when I went in afterher departureNow concerning the contractual terms of her lease section5-C concerning security deposit the line Ms [redacted] mentioned as being marked N/A is #6referring to professional cleaning of carpets by tenant This was error on my partI did not catch so will not charge her for She did initial all otherspaces and end of pages and signedSo unpaid rent-damages-late rentcharges and returned checks-unreturned keys and cleaning fee automatic are to bededucted from security depositThe escrow account is non-interest bearing account, sono interest received Ms [redacted] did take care of the rental property butshe did not clean after she moved Food in refrigerator so refrigeratornot cleaned-stove not clean--floors not cleaned-baths so therfore cleaningfee applicable and contract says automatic deduction Items were alsoleft at house Ms [redacted] would not have moved into property if it was notcleaned at the time of her moper move-in-inspection Ms [redacted] isvery selective as to what she will abide to when concerning her signedleaseConcerning the day notice---# "Rent is pro-rated for the month uponthe tenant moving into property and not pro-rated upon tenant movingout".Ms [redacted] initialed #5A "The tenant will be eligible for a refundof the security deposit only if the Tenant provided the Landlord with a 30day written notice of intent to move required by #15A "To terminate thisagreement, the Tenant must give the Landlord days written notice beforemoving from the unit after term of the lease If the tenant does not givethe full day notice, then the tenant shall be liable for rent up to theend of the days for which notice is required or to date the unit isrerented whichever comes first." Ms [redacted] initialed Ms [redacted] nevergave aday written notice The same section #15-D discussestenant rights during termination by Landlord."If the Landlord proposes toterminate this Agreement, The Landlord agrees to give the tenant written notice of the proposedtermination.....The termination notice must be received by the tenant at least daysbefore the date the Tenant is required to move from the unit."Now I will address Ms [redacted] 's rental history with us, which in my firstresponse I did avoid in order to spare her, but she has forced me to do so.Paragraph #on lease signed and initialed by Ms [redacted] states ""Rentpayable upon 1st day of each calander month to Landlord......In the eventthe rent is not paid within five (5) days tenant agrees to pay..latecharges...Ms [redacted] initialed She did begin leasing property on11/15/ In out of months she paid late 5times--2/6-6/13-7/16-8/7-9/21-Total late fees $owed-Had a returnedcheck from her in July 2012.She said her account was hacked so she paid returned check fee but I didnot charge late feesShe did not provide proof from the bank eitherMatter of fact She paid no late charges on the other months The year she paid late times 2/6-3/6-5/6-6/6-7/10-8/6-9/6-10/8partial-10/18-partial-11/partial-11/partial (Oct and Nov she saidgovt shut-down so did not charge her any late fees-But the other monthsshe did not pay late charges total of $ Then in she was times late5/14-6/10-7/8-8/6-9/17-10/23-11/14-12/8--She also gave another cold checkin December She did come in on 11th and paid for returned check and paidfor return chargeWhen you look back on past text I was the onecontacting her about laterent--she received late notices from us and also concerning latefees she owed but she ignored So finally I gave her final notice she ignored so Iwent and filed eviction at court date set for 10/28/ Filedconcerning non payment of October rent and late charges forJan-May-June-Aug-Sept-OctMs [redacted] did contact me then and we workedout--she paid her Oct Rent and late fees for up to OctTheyear she waslate times 1/6-2/6-6/6-7/refused to pay late charges total of Also in #15-Cin lease contract the terms for eviction includes repeated late paymentofrent---also returned check.....So it appears that Ms [redacted] is selective inwhat shewants to abide to concerning her lease In one of her last text she sentto me and I quote concerning herself--"I am a woman of my word can you saythe same" and see you in court I think actions speak louder than wordsMs [redacted] is correct I was not professional with her as a tenant-ifI had followed the rules of the lease that she signed she would have beenevicted along time ago Her late fees have superceded her deposit totaling$over term of her lease,so in court she would be reimbursing the company and no refund of depositfor breach ofcontract I have refunded Ms [redacted] 's Deposit less cleaning fee and 2current late charges June and July and the pro-rated rent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] is a very unprofessional business woman as shown in her response My complaint is based on the lease dated April 2015-Aug If I was such a horrible tenant she should've terminated the previous leases which are now a mute issue What she fell to mention is how she tried to solicit my business as a new home owner with her being my agent When I pointed out the fact I was currently in a lease she said don't worry about it I can get you out of it (unprofessional) What would the owners of the home think of that had they known.This can go on and on but I'll stop there I did receive a check from Heartland Management and Realty ( [redacted] ) which does not fully satisfy my complaint She's being selective on what she wants to honor I'm posting the section in which N/A was typed in on the lease It included the entire section (a)(b)(c)not just the cleaning of the carpets as she stated(selective) I have been gracious in allowing the cleaning fees listed in the same section I will consider this complaint closed when I received the late fees [redacted] stated I refused pay listed in the same section Each late payment she listed was the very next day which the payment was in the mailbox prior to the start of the business day July was a Sunday and the check was in the mailbox on that day before the start of the next business day Furthermore you were two months in returning my deposit maybe I should ask for 5% of the deposit plus $per day thereafter while delinquentThe mold in the concreate wall behind and on the sides of the washer did not violated any agreement signed by me The washer was there when I moved into the house There is also a clause in the leased which states there would be yearly inspections done by the landlord [redacted] came by once in almost yrs When her professionals checked the basement she received notice there was additional mold in the basement which I was unaware By the way the mold was not contained to one room it had grown from laundry room to two closets, a room connected to the laundry room and the garage wall(infected) I expect to receive terroneous late fee you deducted from the deposit or the $cleaning fee The choice is yours Regards, [redacted]

The issue has already been resolved. *** *

Tenant *** *** did contact me on Saturday June to report that therewas water on basement floor in laundry room due to leak from furnace which she refers to as a "flood" in her complaint. The prior year thewater drain line did get clogged and all the tech had to do was clean outthe
line so we thought the same thing this time. This was firstnotification of problem again and I did tell her it would be harder to get someoneon weekend especially not being an emergency. At the time I did ask her if unitwas still cooling - she said yes and she was ok with waiting . I did contact aheating/cooling tech over the weekend and asked him to contact Ms ***to set an appointment. He went out on 8th to clean out line but did not stopleak so needed to get a condensation pump to replace, so he madearrangements to go back on 9th. He did contact her to go out on Tuesday9th but she told him that it was not a good time for her so he madearrangements to go out the next evening on 10thI told her that he said she was the one who could not do on 9thThat day she texted me about word on repair to A/C--I responded to her by text on June "Technician told me he had made arrangements to come out this evening" to put on pump. He did show up and put on condensation pump. We thought it wasfixed but next morning began to leak againI did sent over a proffesionalfloor cleaning company to clean up water and asked him to use adisinfectant just in case. There was no carpet in laundry and front areato laundry just concrete and the room next to laundry in back corner ofcarpet was wet from leak. Then I contacted another heating /coolingcompany out of *** to see if they could find the problem. They toldme that they could go on the 15th they were swampedOn 16th Ms ***contacted me to let me know they did not show up so I contacted them againthey said they had been on another appointment and were too latefinishing a job so said they would go this evening. Ms *** said they did contacther to come but did not make it and did reschedule for the 17th. They founda crack in drain pan and low on freon which can cause sweating anddripping of water. This did end up solving the problem with furnace.I did go over on 17th to take photos and to send to owner of property tosee what he wanted to do if he wanted to turn into insurance co. Herequested that we have someone go over and cut out drywall all alongbottom of walls where wet. When I was there there was some water on floor oflaundry room small seepage into back side of garage corner next tolaundry--the carpet and room in back was dry and no sign of damage. I didcontact someone to go over and remove damaged and wet drywall This wasthe first time I heard about complaint of him putting wet drywall in hergarbage can. The same person who does general maintenance was over at theproperty on *** approx July to take care of some other issue withdishwasher etc --- she did not mention anything about more mold or problemswith basement because I did ask him in a text message. He responded no.Then August she texted saying I am giving my day notice to move out. I responded onAug then are you moving end of Sept she said no. I did inform her thatthere is no proration of rent per contract signed and is stated severaltimes in lease that need to give day written notice.She said she didn'tunderstand it to be so even thouh she initialed Termination of Tenancy#15-A and #5-A. Then she mentions mold again. I did contact themaintenance guy to go over and check since I thought he had removeddrywall. I contacted him on 17th to see if had been over there--he textedme back Ms ***" did not answer my texts last week--maybe she will answeryours". So then I called and sent Ms*** a text that he had beentrying to get a hold of her since last week to take a look at drywall butno response from her. As soon as I left her a message she responded tohim--he texted me "She just replied"On August get text frommaintenance guy she said she would be home anytime after 4--She is nothere this is second time" Then few minutes later he texted "She just pulledin"He said when he went in everything dry but he went ahead and cut outmore of drywall to be sure everything ok. Then on August she said shehad been to her Dr and took photos of her living conditions which thepictures she forwarded to me were from initial leaking problemAt this time ofher visit to doctor the floor was dry and drywall removed. She said her Dr told herit was black mold and she needed to get outI only responded that I wouldlike a copy of his report since black mold has to be tested. Of courseshe had no reportShe did not bring anything from her doctor. She went on and moved out returned keys on Sept 7th. The Broker of co and I went to check out house and basement---everthing was dry no mold growing --the only wet was in cornerof the concrete wall where there was water connection to washer was small drip which she did not report to me and had been drippin for awhileOf course I do not live in house so have no way of knowing. The owner of property also came downfollowing week to examine--the same thing he saw no dampness or wet exceptcorner where water hoopup to washer. It is owners property so I had towait until he saw property to make decision. I do not make it a practiceto keep someone in a unfit or unsafe property. I do feel we did what wecould under the circumstancesShe kept voicing mold and dangerous when ithad already been taken care of. As one can see there were time they shedelayed in allowing the issue being resolved by saying certain evening notgood for her if life in danger then she should have not delayed even day--I even told her I would come over and let maintenance personin--have text to proveAlso not once did she mention to me that she triedto help with removal of water in order to make it less invasive on property until we could get matter resolved. Also the photos she has are not the condition of home whenshe moved out because the dryall was removedShe refers to as flooding The floor was wet but not flooded it was from low freon and clogged water line from furnace. If her health was in such danger why delay anyoneconcerning getting issue resolved-- also she did not bring anything in from her doctor.She knows that she is not entilted to full refund of deposit--she did not give day written noticewhich states no deposit refund--also she said she left on 3rd but returnedkeys on 7th (No pro-ration of rent per contract)--she did not clean theproperty--food left in refrigerater and some items to throw away--carpetwas not professionally cleaned per contract and the a late fee for Juneand July will come out of deposit as per lease--these deductions are noted in#of lease. Also stated in lease that deposit may take longer if unduecircumstances--which I had to wait until owner made decision whether toallow time to give remaining deposit back.The owner has given me permission to pro-rate rent but other deductionswill stand. I can post everything on sight but maybe not necessaryI do apologize for Ms ***s inconvenience but we did what we could at the timeRespectively*** ***Heartland Management

First of all the house was not nor is mold infected as Ms [redacted] keepsreiterating.  There have been four eyewitnesses to the fact that the areawas dry before and after Ms [redacted] vacated the home.  The wet drywall wasremoved. The drywall was not put back up immediately due to making sure nomore leaks and to make sure all moisture was gone.  This only affected thelaundry-furnace room in the basement with concrete floor but, did notaffectuseability. Once the condensation on the lines to furnace/air conditionerwas remedied there was no more water from that source.  I restate the onlyarea wet was the corner with concrete where the washer hook-up wasdripping which Ms [redacted] never reported so in violation of the moldaddendum she signed.   I discovered the leak when I went in afterher departure. Now concerning the contractual terms of her lease section5-C concerning security deposit the line Ms [redacted] mentioned as being marked N/A is #6referring to professional cleaning of carpets by tenant . This was  error on my partI did not catch so will not charge her for.  She did initial all otherspaces and end of pages and signed. So unpaid rent-damages-late rentcharges and returned checks-unreturned keys and cleaning fee automatic are to bededucted from security deposit. The escrow account is non-interest bearing account, sono interest received .   Ms [redacted] did take care of the rental property butshe did not clean after she moved.  Food in refrigerator so refrigeratornot cleaned-stove not clean--floors not cleaned-baths so therfore cleaningfee applicable and contract says automatic deduction.  Items were alsoleft at house.  Ms [redacted] would not have moved into property if it was notcleaned at the time of her move-in per move-in-inspection.  Ms [redacted] isvery selective as to what she will abide to when  concerning her signedlease. Concerning the 30 day notice---#4  "Rent is pro-rated for the month uponthe tenant moving into property and not pro-rated upon tenant movingout".Ms [redacted] initialed.  #5A  "The tenant will be eligible for a refundof the security deposit only if the Tenant provided the Landlord with a 30day written notice of intent to move required by #15A   "To terminate thisagreement, the Tenant must give the Landlord 30 days written notice beforemoving from the unit after term of the lease.  If the tenant does not givethe full 30 day notice, then the tenant shall be liable for rent up to theend of the 30 days for which notice is required or to date the unit isrerented whichever comes first."  Ms [redacted] initialed.  Ms. [redacted] nevergave a30 day written notice.  The same section #15-D discussestenant rights during termination by Landlord."If the Landlord proposes toterminate this Agreement, The Landlord agrees to give the tenant written notice of the proposedtermination. .....The termination notice must be received by the tenant at least 30 daysbefore the date the Tenant is required to move from the unit."Now I will address Ms. [redacted]'s rental history with us, which in my firstresponse I did avoid in order to spare her, but she has forced me to do so.Paragraph #4 on lease signed and initialed by Ms [redacted] states ""Rentpayable upon 1st day of each calander month to Landlord......In the eventthe rent is not paid within five (5) days tenant agrees to pay..latecharges...Ms [redacted] initialed.  She did begin leasing property on11/15/2011.  In 2012 out of 12 months she paid late 5times--2/6-6/13-7/16-8/7-9/21-Total late fees $616.00 owed-Had a returnedcheck from her in July 2012.She said her account was hacked so she paid returned check fee but I didnot charge late fees. She did not provide proof from the bank either. Matter of fact She paid no late charges on the other months.   The year2013  she paid late 10 times 2/6-3/6-5/6-6/6-7/10-8/6-9/6-10/8partial-10/18-partial-11/1 partial-11/20 partial (Oct and Nov she saidgovt shut-down so did not charge her any late fees-But the other 8 monthsshe did not pay late charges total of $410.00    Then in 2014 she was 7 times late5/14-6/10-7/8-8/6-9/17-10/23-11/14-12/8--She also gave another cold checkin December.  She did come in on 11th and paid for returned check and paidfor return charge. When you look back on past text I was the onecontacting her about laterent--she received late notices from us and also concerning latefees she owed but she ignored.  So finally I gave her final notice she ignored so Iwent and filed eviction at court date set for 10/28/2014.  Filedconcerning non payment of October 2014 rent and late charges forJan-May-June-Aug-Sept-Oct.. Ms [redacted] did contact me then and we workedout--she paid her Oct Rent and late fees for 2014 up to Oct. 2014. Theyear 2015 she waslate 4 times 1/6-2/6-6/6-7/6 refused to pay late charges total of 200.00 Also in #15-Cin lease contract  the terms for eviction includes repeated late paymentofrent---also returned check.....So it appears that Ms [redacted] is selective inwhat shewants to abide to concerning her lease.  In one of her last text she sentto me and I quote concerning herself--"I am a woman of my word can you saythe same"  and see you in court.   I think actions speak louder than words. Ms [redacted] is correct I was not professional with her as a tenant-ifI had followed the rules of  the lease that she signed she would have beenevicted along time ago.  Her late fees have superceded her deposit totaling$1226.00 over term of her lease,so in court she would be reimbursing the company and no refund of depositfor breach ofcontract.  I have refunded Ms [redacted]'s Deposit less cleaning fee and 2current late charges June and July and the pro-rated rent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off [redacted] is a professional liar, she really had me fooled!!!  I've told Judy in our face to face forced meetings, I WILL pay the pro rated rent and the cleaning fee in this mold infected house, which I'm not obligated to provide.  Let's talk contract.  The lease agreement I signed 4 April 15 - 31 Aug 15, Section 5 Security Deposits:  I never initialed  this section when present to me by [redacted] N/A was in this section.  In all previous agreements I've initialed this section, therefore nothing in the deposit section 5 A-C applies to me per the agreement.  Being that I am a reasonable person the cleaning charges of $125.00 and NOT an additional carpet cleaning fee.   Yes I did forget and left items in the refrigerator however I left that house clean and in good condition as I have for the last 4 yrs. Section 5. D. States The Landlord agrees to refund the amount less the charges explained in paragraph 5C (5C does not apply) within 30 days after the Tenant has permanently moved out of the unit.....it's November, I moved out in September.  As I stated in the initial complaint due to health reasons [redacted] stated to me in a text message my vacating the property would not forfeit my deposit, yet I have not receive one dime.   Late fee for June and July shame on you [redacted].  Why?  You have been derelict in your duties now you want me to pay?  Absolutely NOT pay me late fees/interest for every day you have held my money since September.  The pictures I sent and brought to my Doctor were pictures taken after the last so called maintenance man tenant left after the final cleanup before I moved.  My doctor has no obligation to send you a note, you know there was mold in the house and if it was any concern to you it was your responsibility to  have the mold tested.  I my delay was due to you telling me the owner wanted to have the wall redone which never happened.   Furthermore since section 5 did not apply to me I will also surrender the interest on my 1,000.00 for 4 years.  Again I'm asking that my deposit be returned to me less the pro-rated rent and the $125.00 ASAP!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] is a very unprofessional business woman as shown in her response.  My complaint is based on the lease dated April 2015-Aug 2015.  If I was such a horrible tenant she should've terminated the previous leases which are now a mute issue.  What she fell to mention is how she tried to solicit my business as a new home owner with her being my agent.  When I pointed out the fact I was currently in a lease she said don't worry about it I can get you out of it (unprofessional).  What would the owners of the home think of that had they known.This can go on and on but I'll stop there.  I did receive a check from Heartland Management and Realty ([redacted]) which does not fully satisfy my complaint.  She's being selective on what she wants to honor.  I'm posting the section in which N/A was typed in on the lease.  It included the entire section 5. (a)(b)(c)1. 2. 3. 4. 5. 6. not just the cleaning of the carpets as she stated. (selective)  I have been gracious in allowing the cleaning fees listed in the same section.  I will consider this complaint closed when I received the late fees [redacted] stated I refused pay listed in the same section.  Each late payment she listed was the very next day which the payment was in the mailbox prior to the start of the business day.  July 5 was a Sunday and the check was in the mailbox on that day before the start of the next business day.   Furthermore you were two months in returning my deposit maybe I should ask for 5% of the deposit plus $10.00 per day thereafter while delinquent. The mold in the concreate wall behind and on the sides of the washer did not violated any agreement signed by me.  The washer was there when I moved into the house.  There is also a clause in the leased which states there would be yearly inspections done by the landlord [redacted] came by once in almost 4 yrs.  When her professionals checked the basement she received notice there was additional mold in the basement which I was unaware.  By the way the mold was not contained to one room it had grown from laundry room to two closets, a room connected to the laundry room and the garage wall. (infected) I expect to receive terroneous late fee you deducted from the deposit or the $125.00 cleaning fee.  The choice is yours.    
Regards,
[redacted]

Thanks for checking on our issue. Yes it has been resolved. We finally received our deposit back.Thanks[redacted]