Eustasis Psychiatric & Addiction Health

We are happy to supply an EOB based upon the patients insurance and an explanation of services rendered, our services are provided on an acuity basis in accordance with CPT guidelines, for instance if a patient is billed for a 99204 or 99205 this is not a time based code it is based upon acuity, then additional time is spent in add on supportive psychotherapy in the form of patient teaching etc. or inter active complexity if multiple family members are present. Our records reflect the patient did receive a diagnosis the first visit so this is inaccurate, we are disturbed to receive this report and can attest it is not an accurate representation of our care. The patient received a full diagnosis as well as a treatment plan that was comprehensive at the time of service, there was an accurate and educated psychiatric evaluation conducted by board certified providers. We never turn a patient to collections and they are free to disregard the bill if they choose not to pay. We do our best to assist every family and cannot recall any such event taking place at our clinic or any dissatisfaction being voiced at the time of service. It seems as if issues were conveyed only after charges rendered they were displeased with. We bill based on acuity as in accordance with CPT guidelines as well as providing supportive therapy in the form of patient teaching and empathetic validation, as there were multiple family members present they required interactive complexity. We have very thorough documentation to reflect all services provided. As in accordance with HIPAA laws regarding psychiatric records we protect this portion of the patient record, but are happy to send them to any provider who is continuing their care. We are sorry they felt our services were not optimal, but we are servicing thousands of patients in the community and this is the first time we have had anyone question our integrity. We provide immediate access to patients and are appalled at the strong language being used about our services. The patient was never treated rudely, received the upmost courtesy, as was the family. We prescribed evidenced based treatment base upon years of experience. We are happy the patient has found somewhere they are happy as at the end of the day they have to feel their Care is the right relationship for them. We are constantly striving to improve, and value feedback but can attest this course of events is not representative of our level of excellence that has awarded us top psychiatry in the region for several years. As stated we will not be charging the patient anything further for the robust services received including testing, evaluation and management, and add on psychotherapy in accordance with Missouri laws, insurance regulations, CPT guidelines, etc. the mother appears to be basing her expectations as a professional vs the patient mentality which is often where we run into issues when they are unable to remove the hat of clinician and allow us to treat their child. Again, we are happy their son is getting the care he needs, but would appreciate if they could let our practice be, as we will consider their balance paid in full, and provide an EOB showing the exact breakdown, as well as the transferring of all records to their current provider. We understand patients and families are going through an emotional time and often need someone to hear them, we provided the services and know they would withstand any audit.