To Whom This May Concern,We are writing this letter in response to the complaint written by our client, [redacted] ***, to your company on November 18th, There was a misunderstanding between our company and our client and we are currently working with her to resolve the issue We believe she filed the complaint due to the time frame between responses Below is a time line of the events leading up to her complaint along with everything after she filed with the Revdex.com.11/12/14We received an email from her concerning an unpleasant/awful taste with the E-Liquid she received This is the same exact item she has been ordering from us since June She asked what can be done to resolve the issue.11/13/14We replied to her email apologizing for the issue and informed her of our Store Policy on E-Liquids (we do not accept returns on E-Liquids due to safety and sanitary reasons) We also asked for the production dates on the bottles received so we can compare against our inventory We then offered her a free 30mL bottle of E-Liquid and asked if she wants it shipped right away or with her next order.11/14/14She replied with the requested information and requested us to send the bottle offered on 11/right away since she didn’t have anything she could use.11/19/14We were closed the weekend of the 15th and 16th, causing us to be backed up in not only responding to emails, but to voice messages and fulfilling orders We didn’t get caught back up until the 19th, which is when we replied to her email and created the order (#***5).11/20/14We received the initial letter from the Revdex.com regarding her complaint However, due to a pending move and being understaffed, we were unable to respond right away.12/04/14We received the final notice from the Revdex.com We then called the client to follow up on the replacement we sent her previously Due to her moving, she did not get a chance to try out the replacement yet and said she would follow up with us as soon as she tried it.12/08/14Since we did not receive a call back, we called her and she informed us the E-Liquid tasted similar to the ones she previously received Unfortunately, even though bottle sent was a different blend, it had same production date as bottles with issue She asked if anyone else complained about the flavor and we informed her we haven’t had any other complaints She then mentioned it may be her and that her tastes may have changed.12/09/14We called her again to let her know the blends she preferred were only available with the same production date as the ones she didn’t like She then agreed to try out a 50/blend and we created Order #[redacted] and shipped it to her on 12/ We finally discussed the Revdex.com complaint and she responded she only filed due to the lack of response in a timely manner She did agree to drop the case since we are working with her on the issue.As you can see, we are definitely working with her regarding the issue and will continue to do so until she is satisfied We have included the forwarded emails along with PDFs of both the replacement orders we’ve created for her.Please let us know if you need any additional information or documentation Additionally, we would appreciate it if we can receive a reply letting us know our response has been received Otherwise, if we do not receive a reply, we will fax our response tomorrow (12/11) just to make sure it was received.Thanks in advance, [redacted] *Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ Forwarded message ----------From: [email protected] [redacted] ,Thank you for your reply We apologize for the delayed response as we were closed this past weekend and have been busy playing catch up all week Even with all of our employees scheduled, we're still a little behind at this point.Anyhow, we have created Order # [redacted] and will be sending a 30mL bottle of Watermelon in 11mg 20/PG/VG Please let us know if this tastes like it should As for the bottles you currently have, have you tried shaking them prior to use to see if it helps with the flavor? You may also want to try letting them steep to see if it helps with the flavor You can do so by removing the cap and storing them in a cool, dark place away from children or pets Please allow them to steep for at least a few days to up to a week.We appreciate your understanding and hope this helps If you have any other questions or concerns, please contact us We look forward to your ongoing business and hope you enjoy the replacement E-Liquid Have a wonderful rest of the week!Sincerely, [redacted] *Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ you for your responseThis must be a bad batch? It is like smokinggasolineI have tried of my different setups with the same results,(provari with IBTank, Iclear, some cheap clearos)Production dates:All dekang watermelon3/25/16mg 10ml (seems PG bad taste, no vapor)3/25/11mg 10ml (in total, I have only broken one seal and it was asbad as the others)11/05/11mg 30ml (cracked it and it seems all PG bad taste, no vapor)The 16mg 10ml, 11mg 10ml, and the 11mg 30ml are all harsh have no flavorand very little if at all vaporI had to use a bottle of some blueberrystash I had that was purchased from another shop over a year ago, it waspure PG and it produces more vapor \ taste than what I just purchased.I have never had an issue with your e-liquid, I have ordered from you forthe past months or more.I am unsure as to what happened to this batch, maybe the postal office hadit somewhere hot? The 11mg 30ml bottle is quite saturated looking, althoughI have seen that in the past and has never been am issue.I have bottles of vape here that I cannot use,Yes, please send mesomething that is usable, preferable 100% VG to mix with what I think is aPG lot? I would appreciate it.Thank you, [redacted] ***On Thu, Nov 13, at 7:PM, wrote:Hello [redacted] ,Thank you for your recent order and contacting us We're very sorry forthe issue with the E-Liquid you received We will be more than happy toaddress your concern.First off, we can assure you that we do not carry a pure | 100% PG blendfor any E-Liquid line we carry The bottles you received are 80/PG/VGand we haven't had any other complaints about this particular strength orblend At this point, the only reason we can think of as to why it maytaste different is that the manufacturer may not have added as muchflavoring as we normally request If you're not aware, we request Dekangto increase the amount of flavorings to our juices by 25%.We would appreciate it if you can please let us know what the productiondates are on the bottles you received so we can compare.As for a resolution, we normally do not accept returns on E-Liquids due tosafety and sanitary reasons Instead, we can gladly send you a 30mL bottleas a courtesy Please let us know if you need it right away or if we canjust send it out with your next order Sending with your next order willallow us to cut out costs when we can, which in turn allows us to keep ourprices low Of course, if you need it ASAP, just let us know.Anyhow, we appreciate your understanding and hope this information helps..If you have any other questions or concerns, please let us know We lookforward to your reply and hope you have a wonderful evening and weekendahead!Sincerely, [redacted] *Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ Hey there,I received my e juice the other day, and I thought something was wrong butI did not figure it out right awayFlavor and vape was awful, thought mycarto burned out so replaced itDidn't fix itThen I thought that maybeit was pure PG in the one 16mg bottle, so I opened a 11mg and tried that,same thingThese are pure PGSo now, I have opened of these and havedetermined that you sent me all PG instead of 80/PG\VG mixWhat can wedo to fix this?Let me know please,Thank you, [redacted] ***>wrote: Hello!Do you happen to have the Dekang Watermelon 11mg in 50/50? That wouldwork, if not then let's swap for a diff flavor, perhaps Dekang Apple(Green) E-Liquid MG 80/PG/VG?Thank you! [redacted] On Tue, Nov 4, at 10:AM, wrote: Hello [redacted] ,Thank you for your recent order We are writing to let you know thatoneout of the five Dekang Watermelon 11mg 10mL bottles in the 80/(PG/VG)was not in stock We apologize for any inconvenience in advance.At this point, we can substitute the out of stock item for a DekangWatermelon 11mg 10mL bottle in the 20/blendOtherwise, if you arenotinterested in the alternative, we can apply a store credit to youraccountwith us for the out of stock item.We have temporarily placed your order on a “Pending” status and willholdoff on shipping for the day to give you ample time to reply If we donothear back from you in time for shipping tomorrow, we will go ahead andshipthe order minus the out of stock item and apply a store credit to youraccount with us in the amount paid for the item.Anyhow, we appreciate your time and understanding If you have anyquestions, please contact us We look forward to your reply andshippingyour order We hope you have a great day!Sincerely, [redacted] **Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####
To Whom This May Concern,We are writing this letter in response to the complaint written by our client, [redacted], to your company on November 18th, 2014. There was a misunderstanding between our company and our client and we are currently working with her to resolve the issue. We...
believe she filed the complaint due to the time frame between responses. Below is a time line of the events leading up to her complaint along with everything after she filed with the Revdex.com.11/12/14We received an email from her concerning an unpleasant/awful taste with the E-Liquid she received. This is the same exact item she has been ordering from us since June 2014. She asked what can be done to resolve the issue.11/13/14We replied to her email apologizing for the issue and informed her of our Store Policy on E-Liquids (we do not accept returns on E-Liquids due to safety and sanitary reasons). We also asked for the production dates on the bottles received so we can compare against our inventory. We then offered her a free 30mL bottle of E-Liquid and asked if she wants it shipped right away or with her next order.11/14/14She replied with the requested information and requested us to send the bottle offered on 11/13 right away since she didn’t have anything she could use.11/19/14We were closed the weekend of the 15th and 16th, causing us to be backed up in not only responding to emails, but to voice messages and fulfilling orders. We didn’t get caught back up until the 19th, which is when we replied to her email and created the order (#[redacted]5).11/20/14We received the initial letter from the Revdex.com regarding her complaint. However, due to a pending move and being understaffed, we were unable to respond right away.12/04/14We received the final notice from the Revdex.com. We then called the client to follow up on the replacement we sent her previously. Due to her moving, she did not get a chance to try out the replacement yet and said she would follow up with us as soon as she tried it.12/08/14Since we did not receive a call back, we called her and she informed us the E-Liquid tasted similar to the ones she previously received. Unfortunately, even though bottle sent was a different blend, it had same production date as bottles with issue. She asked if anyone else complained about the flavor and we informed her we haven’t had any other complaints. She then mentioned it may be her and that her tastes may have changed.12/09/14We called her again to let her know the blends she preferred were only available with the same production date as the ones she didn’t like. She then agreed to try out a 50/50 blend and we created Order #6[redacted] and shipped it to her on 12/09. We finally discussed the Revdex.com complaint and she responded she only filed due to the lack of response in a timely manner. She did agree to drop the case since we are working with her on the issue.As you can see, we are definitely working with her regarding the issue and will continue to do so until she is satisfied. We have included the forwarded emails along with PDFs of both the replacement orders we’ve created for her.Please let us know if you need any additional information or documentation. Additionally, we would appreciate it if we can receive a reply letting us know our response has been received. Otherwise, if we do not receive a reply, we will fax our response tomorrow (12/11) just to make sure it was received.Thanks in advance,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ Forwarded message ----------From: [email protected] [redacted],Thank you for your reply. We apologize for the delayed response as we were closed this past weekend and have been busy playing catch up all week. Even with all of our employees scheduled, we're still a little behind at this point.Anyhow, we have created Order #[redacted] and will be sending a 30mL bottle of Watermelon in 11mg 20/80 PG/VG. Please let us know if this tastes like it should. As for the bottles you currently have, have you tried shaking them prior to use to see if it helps with the flavor? You may also want to try letting them steep to see if it helps with the flavor. You can do so by removing the cap and storing them in a cool, dark place away from children or pets. Please allow them to steep for at least a few days to up to a week.We appreciate your understanding and hope this helps. If you have any other questions or concerns, please contact us. We look forward to your ongoing business and hope you enjoy the replacement E-Liquid. Have a wonderful rest of the week!Sincerely,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ you for your response. This must be a bad batch? It is like smokinggasoline. I have tried 3 of my different setups with the same results,(provari with IBTank, Iclear, some cheap clearos)Production dates:All dekang watermelon3/25/2014 16mg 10ml (seems PG bad taste, no vapor)3/25/2014 11mg 10ml (4 in total, I have only broken one seal and it was asbad as the others)11/05/2013 11mg 30ml (cracked it and it seems all PG bad taste, no vapor)The 16mg 10ml, 11mg 10ml, and the 11mg 30ml are all harsh have no flavorand very little if at all vapor. I had to use a bottle of some blueberrystash I had that was purchased from another shop over a year ago, it waspure PG and it produces more vapor \ taste than what I just purchased.I have never had an issue with your e-liquid, I have ordered from you forthe past 6 months or more.I am unsure as to what happened to this batch, maybe the postal office hadit somewhere hot? The 11mg 30ml bottle is quite saturated looking, althoughI have seen that in the past and has never been am issue.I have 6 bottles of vape here that I cannot use,... Yes, please send mesomething that is usable, preferable 100% VG to mix with what I think is aPG lot. ? I would appreciate it.Thank you,[redacted]On Thu, Nov 13, 2014 at 7:52 PM, <[email protected]> wrote:Hello [redacted],Thank you for your recent order and contacting us. We're very sorry forthe issue with the E-Liquid you received. We will be more than happy toaddress your concern.First off, we can assure you that we do not carry a pure | 100% PG blendfor any E-Liquid line we carry. The bottles you received are 80/20 PG/VGand we haven't had any other complaints about this particular strength orblend. At this point, the only reason we can think of as to why it maytaste different is that the manufacturer may not have added as muchflavoring as we normally request. If you're not aware, we request Dekangto increase the amount of flavorings to our juices by 25%.We would appreciate it if you can please let us know what the productiondates are on the bottles you received so we can compare.As for a resolution, we normally do not accept returns on E-Liquids due tosafety and sanitary reasons. Instead, we can gladly send you a 30mL bottleas a courtesy. Please let us know if you need it right away or if we canjust send it out with your next order. Sending with your next order willallow us to cut out costs when we can, which in turn allows us to keep ourprices low. Of course, if you need it ASAP, just let us know.Anyhow, we appreciate your understanding and hope this information helps..If you have any other questions or concerns, please let us know. We lookforward to your reply and hope you have a wonderful evening and weekendahead!Sincerely,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ there,I received my e juice the other day, and I thought something was wrong butI did not figure it out right away. Flavor and vape was awful, thought mycarto burned out so replaced it. Didn't fix it. Then I thought that maybeit was pure PG in the one 16mg bottle, so I opened a 11mg and tried that,same thing. These are pure PG. So now, I have opened 2 of these and havedetermined that you sent me all PG instead of 80/20 PG\VG mix. What can wedo to fix this?Let me know please,Thank you,[redacted]>wrote: Hello!Do you happen to have the Dekang Watermelon 11mg in 50/50? That wouldwork, if not then let's swap for a diff flavor, perhaps Dekang Apple(Green) E-Liquid 11 MG 80/20 PG/VG?Thank you![redacted]On Tue, Nov 4, 2014 at 10:43 AM, <[email protected]>wrote: Hello [redacted],Thank you for your recent order. We are writing to let you know thatoneout of the five Dekang Watermelon 11mg 10mL bottles in the 80/20 (PG/VG)was not in stock. We apologize for any inconvenience in advance.At this point, we can substitute the out of stock item for a DekangWatermelon 11mg 10mL bottle in the 20/80 blend. Otherwise, if you arenotinterested in the alternative, we can apply a store credit to youraccountwith us for the out of stock item.We have temporarily placed your order on a “Pending” status and willholdoff on shipping for the day to give you ample time to reply. If we donothear back from you in time for shipping tomorrow, we will go ahead andshipthe order minus the out of stock item and apply a store credit to youraccount with us in the amount paid for the item.Anyhow, we appreciate your time and understanding. If you have anyquestions, please contact us. We look forward to your reply andshippingyour order. We hope you have a great day!Sincerely,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####
To Whom This May Concern,We are writing this letter in response to the complaint written by our client, [redacted] ***, to your company on November 18th, There was a misunderstanding between our company and our client and we are currently working with her to resolve the issue We believe she filed the complaint due to the time frame between responses Below is a time line of the events leading up to her complaint along with everything after she filed with the Revdex.com.11/12/14We received an email from her concerning an unpleasant/awful taste with the E-Liquid she received This is the same exact item she has been ordering from us since June She asked what can be done to resolve the issue.11/13/14We replied to her email apologizing for the issue and informed her of our Store Policy on E-Liquids (we do not accept returns on E-Liquids due to safety and sanitary reasons) We also asked for the production dates on the bottles received so we can compare against our inventory We then offered her a free 30mL bottle of E-Liquid and asked if she wants it shipped right away or with her next order.11/14/14She replied with the requested information and requested us to send the bottle offered on 11/right away since she didn’t have anything she could use.11/19/14We were closed the weekend of the 15th and 16th, causing us to be backed up in not only responding to emails, but to voice messages and fulfilling orders We didn’t get caught back up until the 19th, which is when we replied to her email and created the order (#***5).11/20/14We received the initial letter from the Revdex.com regarding her complaint However, due to a pending move and being understaffed, we were unable to respond right away.12/04/14We received the final notice from the Revdex.com We then called the client to follow up on the replacement we sent her previously Due to her moving, she did not get a chance to try out the replacement yet and said she would follow up with us as soon as she tried it.12/08/14Since we did not receive a call back, we called her and she informed us the E-Liquid tasted similar to the ones she previously received Unfortunately, even though bottle sent was a different blend, it had same production date as bottles with issue She asked if anyone else complained about the flavor and we informed her we haven’t had any other complaints She then mentioned it may be her and that her tastes may have changed.12/09/14We called her again to let her know the blends she preferred were only available with the same production date as the ones she didn’t like She then agreed to try out a 50/blend and we created Order #[redacted] and shipped it to her on 12/ We finally discussed the Revdex.com complaint and she responded she only filed due to the lack of response in a timely manner She did agree to drop the case since we are working with her on the issue.As you can see, we are definitely working with her regarding the issue and will continue to do so until she is satisfied We have included the forwarded emails along with PDFs of both the replacement orders we’ve created for her.Please let us know if you need any additional information or documentation Additionally, we would appreciate it if we can receive a reply letting us know our response has been received Otherwise, if we do not receive a reply, we will fax our response tomorrow (12/11) just to make sure it was received.Thanks in advance, [redacted] *Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ Forwarded message ----------From: [email protected] [redacted] ,Thank you for your reply We apologize for the delayed response as we were closed this past weekend and have been busy playing catch up all week Even with all of our employees scheduled, we're still a little behind at this point.Anyhow, we have created Order # [redacted] and will be sending a 30mL bottle of Watermelon in 11mg 20/PG/VG Please let us know if this tastes like it should As for the bottles you currently have, have you tried shaking them prior to use to see if it helps with the flavor? You may also want to try letting them steep to see if it helps with the flavor You can do so by removing the cap and storing them in a cool, dark place away from children or pets Please allow them to steep for at least a few days to up to a week.We appreciate your understanding and hope this helps If you have any other questions or concerns, please contact us We look forward to your ongoing business and hope you enjoy the replacement E-Liquid Have a wonderful rest of the week!Sincerely, [redacted] *Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ you for your responseThis must be a bad batch? It is like smokinggasolineI have tried of my different setups with the same results,(provari with IBTank, Iclear, some cheap clearos)Production dates:All dekang watermelon3/25/16mg 10ml (seems PG bad taste, no vapor)3/25/11mg 10ml (in total, I have only broken one seal and it was asbad as the others)11/05/11mg 30ml (cracked it and it seems all PG bad taste, no vapor)The 16mg 10ml, 11mg 10ml, and the 11mg 30ml are all harsh have no flavorand very little if at all vaporI had to use a bottle of some blueberrystash I had that was purchased from another shop over a year ago, it waspure PG and it produces more vapor \ taste than what I just purchased.I have never had an issue with your e-liquid, I have ordered from you forthe past months or more.I am unsure as to what happened to this batch, maybe the postal office hadit somewhere hot? The 11mg 30ml bottle is quite saturated looking, althoughI have seen that in the past and has never been am issue.I have bottles of vape here that I cannot use,Yes, please send mesomething that is usable, preferable 100% VG to mix with what I think is aPG lot? I would appreciate it.Thank you, [redacted] ***On Thu, Nov 13, at 7:PM, wrote:Hello [redacted] ,Thank you for your recent order and contacting us We're very sorry forthe issue with the E-Liquid you received We will be more than happy toaddress your concern.First off, we can assure you that we do not carry a pure | 100% PG blendfor any E-Liquid line we carry The bottles you received are 80/PG/VGand we haven't had any other complaints about this particular strength orblend At this point, the only reason we can think of as to why it maytaste different is that the manufacturer may not have added as muchflavoring as we normally request If you're not aware, we request Dekangto increase the amount of flavorings to our juices by 25%.We would appreciate it if you can please let us know what the productiondates are on the bottles you received so we can compare.As for a resolution, we normally do not accept returns on E-Liquids due tosafety and sanitary reasons Instead, we can gladly send you a 30mL bottleas a courtesy Please let us know if you need it right away or if we canjust send it out with your next order Sending with your next order willallow us to cut out costs when we can, which in turn allows us to keep ourprices low Of course, if you need it ASAP, just let us know.Anyhow, we appreciate your understanding and hope this information helps..If you have any other questions or concerns, please let us know We lookforward to your reply and hope you have a wonderful evening and weekendahead!Sincerely, [redacted] *Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ Hey there,I received my e juice the other day, and I thought something was wrong butI did not figure it out right awayFlavor and vape was awful, thought mycarto burned out so replaced itDidn't fix itThen I thought that maybeit was pure PG in the one 16mg bottle, so I opened a 11mg and tried that,same thingThese are pure PGSo now, I have opened of these and havedetermined that you sent me all PG instead of 80/PG\VG mixWhat can wedo to fix this?Let me know please,Thank you, [redacted] ***>wrote: Hello!Do you happen to have the Dekang Watermelon 11mg in 50/50? That wouldwork, if not then let's swap for a diff flavor, perhaps Dekang Apple(Green) E-Liquid MG 80/PG/VG?Thank you! [redacted] On Tue, Nov 4, at 10:AM, wrote: Hello [redacted] ,Thank you for your recent order We are writing to let you know thatoneout of the five Dekang Watermelon 11mg 10mL bottles in the 80/(PG/VG)was not in stock We apologize for any inconvenience in advance.At this point, we can substitute the out of stock item for a DekangWatermelon 11mg 10mL bottle in the 20/blendOtherwise, if you arenotinterested in the alternative, we can apply a store credit to youraccountwith us for the out of stock item.We have temporarily placed your order on a “Pending” status and willholdoff on shipping for the day to give you ample time to reply If we donothear back from you in time for shipping tomorrow, we will go ahead andshipthe order minus the out of stock item and apply a store credit to youraccount with us in the amount paid for the item.Anyhow, we appreciate your time and understanding If you have anyquestions, please contact us We look forward to your reply andshippingyour order We hope you have a great day!Sincerely, [redacted] **Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####
To Whom This May Concern,We are writing this letter in response to the complaint written by our client, [redacted], to your company on November 18th, 2014. There was a misunderstanding between our company and our client and we are currently working with her to resolve the issue. We...
believe she filed the complaint due to the time frame between responses. Below is a time line of the events leading up to her complaint along with everything after she filed with the Revdex.com.11/12/14We received an email from her concerning an unpleasant/awful taste with the E-Liquid she received. This is the same exact item she has been ordering from us since June 2014. She asked what can be done to resolve the issue.11/13/14We replied to her email apologizing for the issue and informed her of our Store Policy on E-Liquids (we do not accept returns on E-Liquids due to safety and sanitary reasons). We also asked for the production dates on the bottles received so we can compare against our inventory. We then offered her a free 30mL bottle of E-Liquid and asked if she wants it shipped right away or with her next order.11/14/14She replied with the requested information and requested us to send the bottle offered on 11/13 right away since she didn’t have anything she could use.11/19/14We were closed the weekend of the 15th and 16th, causing us to be backed up in not only responding to emails, but to voice messages and fulfilling orders. We didn’t get caught back up until the 19th, which is when we replied to her email and created the order (#[redacted]5).11/20/14We received the initial letter from the Revdex.com regarding her complaint. However, due to a pending move and being understaffed, we were unable to respond right away.12/04/14We received the final notice from the Revdex.com. We then called the client to follow up on the replacement we sent her previously. Due to her moving, she did not get a chance to try out the replacement yet and said she would follow up with us as soon as she tried it.12/08/14Since we did not receive a call back, we called her and she informed us the E-Liquid tasted similar to the ones she previously received. Unfortunately, even though bottle sent was a different blend, it had same production date as bottles with issue. She asked if anyone else complained about the flavor and we informed her we haven’t had any other complaints. She then mentioned it may be her and that her tastes may have changed.12/09/14We called her again to let her know the blends she preferred were only available with the same production date as the ones she didn’t like. She then agreed to try out a 50/50 blend and we created Order #6[redacted] and shipped it to her on 12/09. We finally discussed the Revdex.com complaint and she responded she only filed due to the lack of response in a timely manner. She did agree to drop the case since we are working with her on the issue.As you can see, we are definitely working with her regarding the issue and will continue to do so until she is satisfied. We have included the forwarded emails along with PDFs of both the replacement orders we’ve created for her.Please let us know if you need any additional information or documentation. Additionally, we would appreciate it if we can receive a reply letting us know our response has been received. Otherwise, if we do not receive a reply, we will fax our response tomorrow (12/11) just to make sure it was received.Thanks in advance,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ Forwarded message ----------From: [email protected] [redacted],Thank you for your reply. We apologize for the delayed response as we were closed this past weekend and have been busy playing catch up all week. Even with all of our employees scheduled, we're still a little behind at this point.Anyhow, we have created Order #[redacted] and will be sending a 30mL bottle of Watermelon in 11mg 20/80 PG/VG. Please let us know if this tastes like it should. As for the bottles you currently have, have you tried shaking them prior to use to see if it helps with the flavor? You may also want to try letting them steep to see if it helps with the flavor. You can do so by removing the cap and storing them in a cool, dark place away from children or pets. Please allow them to steep for at least a few days to up to a week.We appreciate your understanding and hope this helps. If you have any other questions or concerns, please contact us. We look forward to your ongoing business and hope you enjoy the replacement E-Liquid. Have a wonderful rest of the week!Sincerely,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ you for your response. This must be a bad batch? It is like smokinggasoline. I have tried 3 of my different setups with the same results,(provari with IBTank, Iclear, some cheap clearos)Production dates:All dekang watermelon3/25/2014 16mg 10ml (seems PG bad taste, no vapor)3/25/2014 11mg 10ml (4 in total, I have only broken one seal and it was asbad as the others)11/05/2013 11mg 30ml (cracked it and it seems all PG bad taste, no vapor)The 16mg 10ml, 11mg 10ml, and the 11mg 30ml are all harsh have no flavorand very little if at all vapor. I had to use a bottle of some blueberrystash I had that was purchased from another shop over a year ago, it waspure PG and it produces more vapor \ taste than what I just purchased.I have never had an issue with your e-liquid, I have ordered from you forthe past 6 months or more.I am unsure as to what happened to this batch, maybe the postal office hadit somewhere hot? The 11mg 30ml bottle is quite saturated looking, althoughI have seen that in the past and has never been am issue.I have 6 bottles of vape here that I cannot use,... Yes, please send mesomething that is usable, preferable 100% VG to mix with what I think is aPG lot. ? I would appreciate it.Thank you,[redacted]On Thu, Nov 13, 2014 at 7:52 PM, <[email protected]> wrote:Hello [redacted],Thank you for your recent order and contacting us. We're very sorry forthe issue with the E-Liquid you received. We will be more than happy toaddress your concern.First off, we can assure you that we do not carry a pure | 100% PG blendfor any E-Liquid line we carry. The bottles you received are 80/20 PG/VGand we haven't had any other complaints about this particular strength orblend. At this point, the only reason we can think of as to why it maytaste different is that the manufacturer may not have added as muchflavoring as we normally request. If you're not aware, we request Dekangto increase the amount of flavorings to our juices by 25%.We would appreciate it if you can please let us know what the productiondates are on the bottles you received so we can compare.As for a resolution, we normally do not accept returns on E-Liquids due tosafety and sanitary reasons. Instead, we can gladly send you a 30mL bottleas a courtesy. Please let us know if you need it right away or if we canjust send it out with your next order. Sending with your next order willallow us to cut out costs when we can, which in turn allows us to keep ourprices low. Of course, if you need it ASAP, just let us know.Anyhow, we appreciate your understanding and hope this information helps..If you have any other questions or concerns, please let us know. We lookforward to your reply and hope you have a wonderful evening and weekendahead!Sincerely,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####www.EVcigarettes.com_____________...⇄ there,I received my e juice the other day, and I thought something was wrong butI did not figure it out right away. Flavor and vape was awful, thought mycarto burned out so replaced it. Didn't fix it. Then I thought that maybeit was pure PG in the one 16mg bottle, so I opened a 11mg and tried that,same thing. These are pure PG. So now, I have opened 2 of these and havedetermined that you sent me all PG instead of 80/20 PG\VG mix. What can wedo to fix this?Let me know please,Thank you,[redacted]>wrote: Hello!Do you happen to have the Dekang Watermelon 11mg in 50/50? That wouldwork, if not then let's swap for a diff flavor, perhaps Dekang Apple(Green) E-Liquid 11 MG 80/20 PG/VG?Thank you![redacted]On Tue, Nov 4, 2014 at 10:43 AM, <[email protected]>wrote: Hello [redacted],Thank you for your recent order. We are writing to let you know thatoneout of the five Dekang Watermelon 11mg 10mL bottles in the 80/20 (PG/VG)was not in stock. We apologize for any inconvenience in advance.At this point, we can substitute the out of stock item for a DekangWatermelon 11mg 10mL bottle in the 20/80 blend. Otherwise, if you arenotinterested in the alternative, we can apply a store credit to youraccountwith us for the out of stock item.We have temporarily placed your order on a “Pending” status and willholdoff on shipping for the day to give you ample time to reply. If we donothear back from you in time for shipping tomorrow, we will go ahead andshipthe order minus the out of stock item and apply a store credit to youraccount with us in the amount paid for the item.Anyhow, we appreciate your time and understanding. If you have anyquestions, please contact us. We look forward to your reply andshippingyour order. We hope you have a great day!Sincerely,[redacted]Customer Service Team, Electric Vapor Cigarettes [email protected]###-###-####