Eva Nails and Day Spa

This message is in response to complaint [redacted] This customer came into my store with an existing ingrown toe nailI told her this before the services were started and cautioned her that the services may not improve her situationIt was her decision to continue with the pedicure It is unfortunate that she is unhappy with the outcome but we discussed the existing condition and potential outcomes before services were begun Sincerely, [redacted] ***

Complaint [redacted] I am rejecting this response because: she must have me confused with another client because absolutely nothing was discussed periodSmall talk was the only conversation between usits not a "service" im unhappy withshe severely cut mewe did not talk about anything Regards, [redacted] ***

This message is in response to complaint [redacted].
This customer came into my store with an existing ingrown toe nail. I told her this before the services were started and cautioned her that the services may not...

improve her situation. It was her decision to continue with the pedicure.
It is unfortunate that she is unhappy with the outcome but we discussed the existing condition and potential outcomes before services were begun.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:
she must have me confused with another client because absolutely nothing was discussed period. Small talk was the only conversation between us. its not a "service" im unhappy with. she severely cut me. we did not talk about anything.
Regards,
[redacted]