I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** responded with the below statement:Centra
has attempted to contact the owner of the outdated website; ***
for several months nowHe left our community years ago, and did not remove
the URL prior to his moveAfter contacting his current facility, it has come
to our attention that he is ill, and not capable of removing this URLAfter
reaching out to the domain host, they said they are unable to process my
request without the permission of the owner We are not in any way shape
or form advertising this number, nor have we for over yearsBecause of the
circumstances we have outlined, this matter is out of our control
After contacting his current facility, it has come
to our attention that he is ill, and not capable of removing this URLAfter
reaching out to the domain host, they said they are unable to process my
request without the permission of the ownerAs I have stated previously, I was in contact with Forest &Centra, notably Ms***. I even have a saved voicemail message from her back in Dec 2015. No additional phone call or email was sent by her about the 'illness' or even any contact of this former associate. As the IT Department of Centra can attest, a URL is not arbitrarily maintained for over a decade- FREE OF CHARGE. Obviously, this pages(s) are being paid for by someone in the *** Household if the associate is unable to to have this removed (which is somewhat doubtful. If they can pick up a phone or email, they can easily have this discontinued). If they are in touch with the former associate or someone at Forest is aware of them, then they can contact someone else at the family to have this removed or updated for the associate due to their illness.We are not in any way shape
or form advertising this number, nor have we for over yearsThis is somewhat an incorrect statement. Numerous people, clients or patients of Forest, 'google search 'the facility prior to calling. I have confirmed this. As the page, www.***.com, DIRECTLY references the facility, and as the facility is part of the Centra group, it is the responsibility of said group to acquire any business related domains that are to be used for the purpose of business or client contact. Or have them REMOVED. As this is the 2nd choice under a standard web site for Forest Womens, that becomes a problem when patients are UNABLE to correctly contact the facility due to invalid information. Is the facility themselves referring to the web for contact information (incorrectly), are the patients not being notified at their appointments, or is this just an issue for new patients looking for the facility? I ask as the Revdex.com themselves had my son's cellular number in their system for Forest INSTEAD of the correct number. That raises a few flags as well does it not.Because of the
circumstances we have outlined, this matter is out of our control This final statement is completely unacceptable and frankly lazy in regards to troubleshooting/ addressing the issue. I will NOT have my son's number disconnected or changed because of a 'possible' TYPO (highly unlikely- due to both a website AND Revdex.com previous reference). Unlike that statement, I have maintained friendliness with callers as I have nicely directed them to the appropriate number when my son's phone was incorrectly called. Not that I have to, but because it is the right thing to do. I implore the Revdex.com to make Forest and Centra, try again to contact the 'ill' party or their family to have this removed or updated
Regards,
*** ***
To: *** ***Subject: Complaint Regarding URL - Forest Women's CenterCentra has attempted to contact the owner of the outdated website; *** for several months nowHe left our community years ago, and did not remove the URL prior to his moveAfter contacting his current
facility, it has come to our attention that he is ill, and not capable of removing this URLAfter reaching out to the domain host, they said they are unable to process my request without the permission of the owner We are not in any way shape or form advertising this number, nor have we for over yearsBecause of the circumstances we have outlined, this matter is out of our control Thank you for your attention to this
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** responded with the below statement:Centra
has attempted to contact the owner of the outdated website; ***
for several months nowHe left our community years ago, and did not remove
the URL prior to his moveAfter contacting his current facility, it has come
to our attention that he is ill, and not capable of removing this URLAfter
reaching out to the domain host, they said they are unable to process my
request without the permission of the owner We are not in any way shape
or form advertising this number, nor have we for over yearsBecause of the
circumstances we have outlined, this matter is out of our control
After contacting his current facility, it has come
to our attention that he is ill, and not capable of removing this URLAfter
reaching out to the domain host, they said they are unable to process my
request without the permission of the ownerAs I have stated previously, I was in contact with Forest &Centra, notably Ms***. I even have a saved voicemail message from her back in Dec 2015. No additional phone call or email was sent by her about the 'illness' or even any contact of this former associate. As the IT Department of Centra can attest, a URL is not arbitrarily maintained for over a decade- FREE OF CHARGE. Obviously, this pages(s) are being paid for by someone in the *** Household if the associate is unable to to have this removed (which is somewhat doubtful. If they can pick up a phone or email, they can easily have this discontinued). If they are in touch with the former associate or someone at Forest is aware of them, then they can contact someone else at the family to have this removed or updated for the associate due to their illness.We are not in any way shape
or form advertising this number, nor have we for over yearsThis is somewhat an incorrect statement. Numerous people, clients or patients of Forest, 'google search 'the facility prior to calling. I have confirmed this. As the page, www.***.com, DIRECTLY references the facility, and as the facility is part of the Centra group, it is the responsibility of said group to acquire any business related domains that are to be used for the purpose of business or client contact. Or have them REMOVED. As this is the 2nd choice under a standard web site for Forest Womens, that becomes a problem when patients are UNABLE to correctly contact the facility due to invalid information. Is the facility themselves referring to the web for contact information (incorrectly), are the patients not being notified at their appointments, or is this just an issue for new patients looking for the facility? I ask as the Revdex.com themselves had my son's cellular number in their system for Forest INSTEAD of the correct number. That raises a few flags as well does it not.Because of the
circumstances we have outlined, this matter is out of our control This final statement is completely unacceptable and frankly lazy in regards to troubleshooting/ addressing the issue. I will NOT have my son's number disconnected or changed because of a 'possible' TYPO (highly unlikely- due to both a website AND Revdex.com previous reference). Unlike that statement, I have maintained friendliness with callers as I have nicely directed them to the appropriate number when my son's phone was incorrectly called. Not that I have to, but because it is the right thing to do. I implore the Revdex.com to make Forest and Centra, try again to contact the 'ill' party or their family to have this removed or updated
Regards,
*** ***
To: *** ***Subject: Complaint Regarding URL - Forest Women's CenterCentra has attempted to contact the owner of the outdated website; *** for several months nowHe left our community years ago, and did not remove the URL prior to his moveAfter contacting his current
facility, it has come to our attention that he is ill, and not capable of removing this URLAfter reaching out to the domain host, they said they are unable to process my request without the permission of the owner We are not in any way shape or form advertising this number, nor have we for over yearsBecause of the circumstances we have outlined, this matter is out of our control Thank you for your attention to this
The website was updated by somone on January 4, 2016. The phone number is no longer reflected on the website