Evangelical Lutheran Church in America

We are in receipt of the Revdex.com complaint received by Mr. [redacted]. Please be advised we had a pending claim in which a proper investigation was being conducted at the time this claim was filed. We have resolved this matter and although we are not admitting fault, we have issued a service refund as...

requested in the amount of $53.32 for satisfaction. The check was mailed out on 01/04/2017. Please allow 7-10 business days for receipt. Please consider this matter to be closed.

Customer called said resolved with company.

We are in receipt of Ms. [redacted] Revdex.com complaint. This claim has been denied by both the field manager and Area Manager. We have relayed this denial to Ms. [redacted]. She advised she will be seeking legal action.Please consider this matter closed.Thank you,Valvoline Customer Care.

[redacted]
 
As stated on the back of the invoice (attached) we do not add to brake fluid
We do not remove the cap and only...

visually check the level through the side of the reservoir as a courtesy to our guest
With the mileage on the vehicle, it will be hard to tell what has contaminated the fluid due to it picking up other types of debris, water etc
Through normal wear and use brake fluid will start to break down and become dirty and contaminated as its primary function is to remove moisture, debris and contamination away from the brake components
With the time frame given, being such a long period, if fluid were contaminated with oil at the time of service, the issue would have made itself known well before the date given (September 11, 2014 and April 16, 2015)
Ms. [redacted] states she was due for an oil change on December 10, 2014 but provides no further oil change records
The oil level at her service on September 11, 2014 was over full which could indicate other fluids may have been added to
The vehicles check engine light was on also which indicates some type of other mechanical issue prior to service
 
We feel that the issues with Ms. [redacted] car did not stem from her oil change.  We would respectfully request all maintenance records for the vehicle prior to proceeding further.
 
At this time we deny any liability for the current complaint.   
 
Sincerely,
 
 
[redacted]

Revdex.com:I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]Regards,[redacted]

We are in receipt of the Revdex.com complaint. We have contacted Ms. [redacted] and left a message requesting a return call to discuss this matter in further detail.

We are in receipt of the Revdex.com complaint filed by Ms. [redacted]. Please be advised Ms. [redacted] contacted our Customer Care Department on 06/01/2016 when the missing skid plate was brought to her attention. We advised we would notify management for proper investigation and replacement as originally...

promised.Currently this claim is still in pending status. We have ordered a replacement part for this customer online. She was advised she would be notified upon arrival. We have communicated this to her before this complaint was filed. We will keep our claim open until the new replacement part is received and installed for proper closure and satisfaction.

I have contacted Mr. [redacted] in regards to complaint ID [redacted]. I have agreed to reimburse the original oil change and the cost incurred from [redacted].
Mr. [redacted] thanked me and has stated that he will give the store another opportunity in the future.
If you have any questions please...

reach out to me.
Thank you
[redacted]
Area Manager VIOC