Evangelicalbible.com

I have ordered multiple bibles from this company, some as gifts, and have had to return over half of them because of defects such as dented around edges, crumpled pages, pen marks, inconsistent printing/boldness, ink smudges, cuts in exterior leather, binding loose, and glue on pages and leather. The products are high end and are not cheap so I expected them to be flawless or nearly flawless the majority of the time. However, when I wanted to return the bibles that were below my quality expectations I was met with harsh attitude (mostly for Karen) and lack of help from the one or two people I was constantly communicating with. They were helpful at first, but after returning more than two or three bibles for defects, I guess they ran out of patience for the issues I was experiencing. They charge restocking fees for returning bibles that THEY sent to me with issues and after going back and forth a few times trying to explain to them that I expected better for the price, they decided I was too much of a problem and they "banned" me and my husband from future ordering. They have zero communication skills. Had they taken their time to speak with me, possibly send pictures of the issues I was having and let me know a head of time about restocking and shipping fees all of the issues could have been avoided. I tried to call to speak with someone about my last return that they told me would not have a restocking fee and that they would refund my shipping but then didn’t. And when I realized I was being ripped off, I asked them to send it back to me if they wouldn't live up to the refund they promised but they wouldn't even do that. I was treated with rudeness and was hung up on by their "return manager". EXTREMELY unprofessional accompanied with inferior consistence in their high priced product. STAY AWAY from ordering from them. Look on Amazon for something else! At least if something comes in with defects you can send it back without a fee and an attitude. Blessings.

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] Hi thereI just received the response in the mail today from the complaint I put in against Evangelicalbible.comI am rejecting their response in regards to my complaintI am honestly FLOORED that this is the customer service their company providesThe company manager, Alicia, included a copy of their return policy in her response to my complaint which states that the Bible must be in brand new conditionI understand that is not the case regarding the Bible in question, due to the two small tears, however the Bible was owned by myself for less than a MINUTE (and that's not exaggeration) before these tears were noticedThe manager states that the way I opened my Bible is exactly how these tears came about and I have a couple of issues with thisMy first issue is that I NEVER said that I was "flipping through the pages", however what I DID say was that I opened the Bible and started to look through it and then noticed the tearsThe moment the Bible came out of the box, I opened it and turned one big chunk of papers and then went straight to the first ribbon page, pulled it out, and noticed there were tears! The manager stating that it is necessary to loosen the ribbons before opening a Bible and drawing the conclusion of that is what caused the tears is laughable because grabbing the ribbons to pull open pages can tear Bible paper SO easily! That is one of the quickest ways to tear Bible paperAlso, if there is a specific way to open this particular Bible to prevent the tearing that they say commonly happens, why aren't they letting people know to make sure to do that first to lessen the chances? Apparently there IS a special techniqueYes, I did say that there was a "possibility" that I could've produced the tears because it was noticed almost INSTANTLY upon opening the Bible and I assumed that they wouldn't send me a damaged product, so yes, the POSSIBILITY is thereHowever, I never heard anything tear, I wasn't rough in anyway with handling the Bible, and there is also the POSSIBILITY that it could've arrived that way seeing as how quickly it was noticedThere is no proof either way, and it is really upsetting for someone to accuse me of something when they weren't here to see anything I did as well as using my best efforts to put into words what happened as evidence that it was indisputably my faultMy second issue is EVEN IF it was my fault, it is still poor customer serviceThe entire Evangelicalbible website makes claims about how DURABLE their Bibles are and how they cost more because of the quality used to produce themI am very familiar with [redacted] and I know that they've been around for a long timeI also understand that Bibles are made with thin paper and even good quality paper is still thinI've purchased a Schuyler Bible from their website before and I love itI don't need a lesson in the different companies' Bibles they sellMy problem is that they shouldn't make claims that the reason the Bibles cost more is because they are more DURABLE than the cheaper Bibles you can get for $ [redacted] and not stand behind itI can purchase a very cheap Bible that won't tear as easily as this one didI don't feel like I have made any unreasonable requestMy first request was to just receive a replacement Bible (even though I wasn't thrilled of the idea seeing as how fragile it was) and then my next one was a request of a refund in the form of a store credit to put towards another BibleI have always liked this company and heard great things about their customer service but this has truly been a terrible experienceI can't get over the fact that Evengelicalbible says that this issue is a COMMON ISSUE THEY SEE (as noted in their response to me) and yet they continue to sell these Bibles without giving people any sort of noticePut a simple explanation on the website to give customers a heads up, or enclose a piece of paper in the box with the Bible, or SOMETHING to let people know!! I just don't understand why this has been such a complicated processSimple fact of the matter is that I was sent a Bible that tore IMMEDIATELY upon arrival with MINIMAL handling (if it wasn't already torn) and I can't seem to get someone to send me a new one OR just give me a store credit to still give them my businessAs a consumer this is PATHETIC customer serviceWhat happened to standing behind your product? I could understand their stance if I was just asking for my money back no exceptions, however I am STILL willing to give them my business despite what a nightmare this has beenBTW, my husband has not returned Alicia's call but I HAVE and I am the one waiting on a return callAll I'm asking is for a new Bible or a store credit! I really hope this can be resolved Regards, [redacted] ***

Mrs*** emailed us with photos of her Bible on May 15th to say that her Bible had arrived damaged. We issued her a pre-paid label the same day to return her Bible to usUpon closer inspection of the Bible, and considering Mrs***'s description in her return note of how she had
opened the Bible, it became clear that she had tom the pages herselfIt is possible to see where the ribbons were placed in the Bible, as they leave impressions on the pagesThe tears are right next to these impressionsMrs. *** described in her note the way she opened the Bible: flipping through the pages while the ribbons were still tuckedThe publisher tucks the ribbons into this Bible in such a way that they hold pages together(The ribbon is wrapped around a group of pages and tucked into the Bible.) Flipping through the Bible without first loosening the ribbons is exactly what causes these kinds of tearsMrs*** also wrote in her note that she may have caused the tears herself(See enclosed copy of her note.) We emailed Mrs*** on May 23rd to explain that we could not accept her Bible for a refund as we had determined that she caused the damage, and that we would be returning the Bible to herShe replied via email that day to say that we couldn't prove that she tore her Bible, and once again described how she flipped through the Bible without loosening the ribbonsBefore we could reply, she emailed again that day to request that a supervisor call her husband, ***, to discuss the matter. I am the company manager, and I called to speak with Mr***We had a lengthy discussion in which I explained that the way Mrs*** described how she opened the Bible is exactly how such tears happenI told him that this is something we have seen beforeMr*** was not happy but even conceded that it was possible his wife tore the pages herselfI issued a $** credit to Mrs***'s credit card as a courtesy for her inconvenience, and Mr*** understood that we were shipping the Bible back. Mrs*** emailed us again on the 26th when she received the Bible to say that she and her husband had made it clear that we were not supposed to send the Bible back and that she wanted a refundShe also said that her husband had left a message requesting to speak with a managerAn employee replied to Mrs*** to let her know that I was out of town until May 30th but would call her when I returned. Mrs*** requested that I call her husband insteadI called him on the 30th and left a voicemail reminding him of our discussion and asking him to call me if he had any further questionsHe has not returned my call. We regret that Mrs*** is unhappy with her Bible and our response to her returnBible paper is, by necessity, very thin in order to manage 2,000+ pages into a hand-sized bookThe paper that the publisher, *** *** ***, uses in this particular Bible is also used by other Bible publishers, and it is considered premium paper in the industryThere is no special technique that Mrs. *** alludes to in her complaint to open a Bible properly, but it is easy to see that some of the pages are held together by the ribbons, and that it is necessary to loosen the ribbons prior to flipping through the book. *** *** *** is the oldest Bible publisher in the world, having opened in ***. *** does warrant their Bibles against defects in materials and workmanship, but we cannot in good conscience return the Bible to them as having a manufacturer's defect because Mrs*** tore the pages herself, even if only by accidentTherefore, we are unable to issue a refund for this purchase. Sincerely, Alicia F*

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] Hi there. I just received the response in the mail today from the complaint I put in against Evangelicalbible.com. I am rejecting their response in regards to my complaint. I am honestly FLOORED that this is the customer service their company provides. The company manager, Alicia, included a copy of their return policy in her response to my complaint which states that the Bible must be in brand new condition. I understand that is not the case regarding the Bible in question, due to the two small tears, however the Bible was owned by myself for less than a MINUTE (and that's not exaggeration) before these tears were noticed. The manager states that the way I opened my Bible is exactly how these tears came about and I have a couple of issues with this. My first issue is that I NEVER said that I was "flipping through the pages", however what I DID say was that I opened the Bible and started to look through it and then noticed the tears. The moment the Bible came out of the box, I opened it and turned one big chunk of papers and then went straight to the first ribbon page, pulled it out, and noticed there were tears! The manager stating that it is necessary to loosen the ribbons before opening a Bible and drawing the conclusion of that is what caused the tears is laughable because grabbing the ribbons to pull open pages can tear Bible paper SO easily! That is one of the quickest ways to tear Bible paper. Also, if there is a specific way to open this particular Bible to prevent the tearing that they say commonly happens, why aren't they letting people know to make sure to do that first to lessen the chances? Apparently there IS a special technique. Yes, I did say that there was a "possibility" that I could've produced the tears because it was noticed almost INSTANTLY upon opening the Bible and I assumed that they wouldn't send me a damaged product, so yes, the POSSIBILITY is there. However, I never heard anything tear, I wasn't rough in anyway with handling the Bible, and there is also the POSSIBILITY that it could've arrived that way seeing as how quickly it was noticed. There is no proof either way, and it is really upsetting for someone to accuse me of something when they weren't here to see anything I did as well as using my best efforts to put into words what happened as evidence that it was indisputably my fault. My second issue is EVEN IF it was my fault, it is still poor customer service. The entire Evangelicalbible website makes claims about how DURABLE their Bibles are and how they cost more because of the quality used to produce them. I am very familiar with [redacted] and I know that they've been around for a long time. I also understand that Bibles are made with thin paper and even good quality paper is still thin. I've purchased a Schuyler Bible from their website before and I love it. I don't need a lesson in the different companies' Bibles they sell. My problem is that they shouldn't make claims that the reason the Bibles cost more is because they are more DURABLE than the cheaper Bibles you can get for $** and not stand behind it. I can purchase a very cheap Bible that won't tear as easily as this one did. I don't feel like I have made any unreasonable request. My first request was to just receive a replacement Bible (even though I wasn't thrilled of the idea seeing as how fragile it was) and then my next one was a request of a refund in the form of a store credit to put towards another Bible. I have always liked this company and heard great things about their customer service but this has truly been a terrible experience. I can't get over the fact that Evengelicalbible says that this issue is a COMMON ISSUE THEY SEE (as noted in their response to me) and yet they continue to sell these Bibles without giving people any sort of notice. Put a simple explanation on the website to give customers a heads up, or enclose a piece of paper in the box with the Bible, or SOMETHING to let people know!! I just don't understand why this has been such a complicated process. Simple fact of the matter is that I was sent a Bible that tore IMMEDIATELY upon arrival with MINIMAL handling (if it wasn't already torn) and I can't seem to get someone to send me a new one OR just give me a store credit to still give them my business. As a consumer this is PATHETIC customer service. What happened to standing behind your product? I could understand their stance if I was just asking for my money back no exceptions, however I am STILL willing to give them my business despite what a nightmare this has been. BTW, my husband has not returned Alicia's call but I HAVE and I am the one waiting on a return call. All I'm asking is for a new Bible or a store credit! I really hope this can be resolved.
Regards,
[redacted]