I was made aware of the customer's situation with her ***We have been utlizing our service resources to resolve her mechanical concerns and she purchased a Lexus extended warranty as well, so we have been able to seek their assistance as wellSome of the car's systems need to be worked on by an authorized [redacted] service center, so we have sent the vehicle out to them to help in the diagnostic processWhile these repairs are being performed, she has been given the use of a Lexus loaner vehicle so she is not without daily transportation.In the interim, I also wanted to help find a replacement car since she was not happy with the performance thus far of the ***We are attempting to find her something that fits into her budget.Unfortunately, we cannot refund the customer's money as the vehicle has been titled and licensed in the state of Ohio since July of this year, so we are attempting to find a vehicle and have her trade this one in on it.We also are working with several banks in an effort to get an approval that works for not only the customer but the bank as well.These efforts are ongoing as of this writing[redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very pleased with the outcome of yesterday's meetingThey were patient, polite, and very productive while making sure all of my needs were metI was able to drive off of the lot in a more reliable vehicleThank you for your help as well as the entire Revdex.com, without you all I would not have had a successful outcome Regards, [redacted]
My name is [redacted] and I am the General Manager of Kings Cove Automotive, LLC dba Performance Lexus ("Performance Lexus"). I want to thank you again for allowing us additional time to properly investigate the matter of [redacted] and his Revdex.com Complaint #[redacted] regarding a paint issue on his...
2012 Honda Accord. [redacted] purchased his 2012 Blue Honda Accord, VIN#[redacted] ("Vehicle") on or about January 12, 2013. The Vehicle had very low mileage, was in good condition and carried the remaining manufacturer's warranty. [redacted] was extremely happy with his purchase. However, [redacted] recently contacted Performance Lexus with an issue regarding the paint on the roof of his Vehicle. After thorough investigation of this matter, and without admitting any wrongdoing, Performance Lexus will offer to repaint the roof of the Vehicle at Performance Collision Center located at 3396 Port Union Road, Fairfield, OH 45014. Performance Lexus will pay for the damage not to exceed Two Thousand and Fifty Two Dollars ($2,052.00). [redacted] should call [redacted], Manager of Performance Collision Center, to make arrangements to bring the Vehicle in for this repair. I sincerely apologize for any inconvenience [redacted] has experienced regarding this matter and trust it will fully resolve his Complaint. Please do not hesitate to contact me with any questions or concerns and thank you for your assistance with this matter.[redacted], General Manager
VIA - Email Only.March 8, 2017[redacted] Marketplace Resource Director Cincinnati Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, Ohio 45202RE: [redacted] - Complaint ID#[redacted]Dear [redacted],My name is Dan K. and I am the General Manager of Kings Cove Automotive, LLC dba...
Performance Lexus ("Lexus"). I would like to acknowledge receipt of the Revdex.com Complaint ID#[redacted] regarding [redacted] and his recent purchase with Lexus ("Complaint"). After investigating this matter, kindly accept the following information in response to his Complaint:On or about February 22, 2017, [redacted] purchased a certified pre-owned 2011 Lexus [redacted], VIN# [redacted] ("Vehicle") from Lexus. The Vehicle was missing the floor mats and the owner's manual, both of which have been mailed directly to [redacted]'s residence. Regarding the outdated navigation system, Lexus offered to update it at a price that has since been renegotiated to a lower price, of which [redacted] is satisfied. Therefore, because the items in the Complaint have been addressed and resolved, Lexus Considers this matter closed.Thank you in advance for your Cooperation and assistance with this matter.Very truly yours,PERFORMANCE LEXUSDan K.General ManagerCC: Kevin A., General Counsel
I was made aware of the customer's situation with her [redacted]. We have been utlizing our service resources to resolve her mechanical concerns and she purchased a Lexus extended warranty as well, so we have been able to seek their assistance as well. Some of the car's systems need to be worked on by an...
authorized [redacted] service center, so we have sent the vehicle out to them to help in the diagnostic process. While these repairs are being performed, she has been given the use of a Lexus loaner vehicle so she is not without daily transportation.In the interim, I also wanted to help find a replacement car since she was not happy with the performance thus far of the [redacted]. We are attempting to find her something that fits into her budget.Unfortunately, we cannot refund the customer's money as the vehicle has been titled and licensed in the state of Ohio since July of this year, so we are attempting to find a vehicle and have her trade this one in on it.We also are working with several banks in an effort to get an approval that works for not only the customer but the bank as well.These efforts are ongoing as of this writing.[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased with the outcome of yesterday's meeting. They were patient, polite, and very productive while making sure all of my needs were met. I was able to drive off of the lot in a more reliable vehicle. Thank you for your help as well as the entire Revdex.com, without you all I would not have had a successful outcome.
Regards, [redacted]
I was made aware of the customer's situation with her ***We have been utlizing our service resources to resolve her mechanical concerns and she purchased a Lexus extended warranty as well, so we have been able to seek their assistance as wellSome of the car's systems need to be worked on by an authorized [redacted] service center, so we have sent the vehicle out to them to help in the diagnostic processWhile these repairs are being performed, she has been given the use of a Lexus loaner vehicle so she is not without daily transportation.In the interim, I also wanted to help find a replacement car since she was not happy with the performance thus far of the ***We are attempting to find her something that fits into her budget.Unfortunately, we cannot refund the customer's money as the vehicle has been titled and licensed in the state of Ohio since July of this year, so we are attempting to find a vehicle and have her trade this one in on it.We also are working with several banks in an effort to get an approval that works for not only the customer but the bank as well.These efforts are ongoing as of this writing[redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very pleased with the outcome of yesterday's meetingThey were patient, polite, and very productive while making sure all of my needs were metI was able to drive off of the lot in a more reliable vehicleThank you for your help as well as the entire Revdex.com, without you all I would not have had a successful outcome Regards, [redacted]
My name is [redacted] and I am the General Manager of Kings Cove Automotive, LLC dba Performance Lexus ("Performance Lexus"). I want to thank you again for allowing us additional time to properly investigate the matter of [redacted] and his Revdex.com Complaint #[redacted] regarding a paint issue on his...
2012 Honda Accord. [redacted] purchased his 2012 Blue Honda Accord, VIN#[redacted] ("Vehicle") on or about January 12, 2013. The Vehicle had very low mileage, was in good condition and carried the remaining manufacturer's warranty. [redacted] was extremely happy with his purchase. However, [redacted] recently contacted Performance Lexus with an issue regarding the paint on the roof of his Vehicle. After thorough investigation of this matter, and without admitting any wrongdoing, Performance Lexus will offer to repaint the roof of the Vehicle at Performance Collision Center located at 3396 Port Union Road, Fairfield, OH 45014. Performance Lexus will pay for the damage not to exceed Two Thousand and Fifty Two Dollars ($2,052.00). [redacted] should call [redacted], Manager of Performance Collision Center, to make arrangements to bring the Vehicle in for this repair. I sincerely apologize for any inconvenience [redacted] has experienced regarding this matter and trust it will fully resolve his Complaint. Please do not hesitate to contact me with any questions or concerns and thank you for your assistance with this matter.[redacted], General Manager
VIA - Email Only.March 8, 2017[redacted] Marketplace Resource Director Cincinnati Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, Ohio 45202RE: [redacted] - Complaint ID#[redacted]Dear [redacted],My name is Dan K. and I am the General Manager of Kings Cove Automotive, LLC dba...
Performance Lexus ("Lexus"). I would like to acknowledge receipt of the Revdex.com Complaint ID#[redacted] regarding [redacted] and his recent purchase with Lexus ("Complaint"). After investigating this matter, kindly accept the following information in response to his Complaint:On or about February 22, 2017, [redacted] purchased a certified pre-owned 2011 Lexus [redacted], VIN# [redacted] ("Vehicle") from Lexus. The Vehicle was missing the floor mats and the owner's manual, both of which have been mailed directly to [redacted]'s residence. Regarding the outdated navigation system, Lexus offered to update it at a price that has since been renegotiated to a lower price, of which [redacted] is satisfied. Therefore, because the items in the Complaint have been addressed and resolved, Lexus Considers this matter closed.Thank you in advance for your Cooperation and assistance with this matter.Very truly yours,PERFORMANCE LEXUSDan K.General ManagerCC: Kevin A., General Counsel
I was made aware of the customer's situation with her [redacted]. We have been utlizing our service resources to resolve her mechanical concerns and she purchased a Lexus extended warranty as well, so we have been able to seek their assistance as well. Some of the car's systems need to be worked on by an...
authorized [redacted] service center, so we have sent the vehicle out to them to help in the diagnostic process. While these repairs are being performed, she has been given the use of a Lexus loaner vehicle so she is not without daily transportation.In the interim, I also wanted to help find a replacement car since she was not happy with the performance thus far of the [redacted]. We are attempting to find her something that fits into her budget.Unfortunately, we cannot refund the customer's money as the vehicle has been titled and licensed in the state of Ohio since July of this year, so we are attempting to find a vehicle and have her trade this one in on it.We also are working with several banks in an effort to get an approval that works for not only the customer but the bank as well.These efforts are ongoing as of this writing.[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased with the outcome of yesterday's meeting. They were patient, polite, and very productive while making sure all of my needs were met. I was able to drive off of the lot in a more reliable vehicle. Thank you for your help as well as the entire Revdex.com, without you all I would not have had a successful outcome.
Regards, [redacted]