Evans Auto LLC

---------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Oct 6, at 8:AMSubject: Fwd: My Complaint (Cash Cars)To: *** *** ---------- Forwarded message ----------From: *** *** Date: Wed, Oct 5, at 6:PMSubject: My Complaint (Cash Cars)To: [email protected] just received the response after I made the complaint on Revdex.com and I wanted to show you the ceiling of the car (pictures below)This will not be fixed in only $dollars and since the Cash Cars is now wanting to fix my windshield we are okay with that but they did not let us know or gave us a callThe owner Christina said that the car will be fixed in a place of their choice in Philadelphia but that is too far from my house

From: Evans AutoDate: Wed, Oct 19, at 4:PMSubject: Re: Customer letter signedTo: *** *** ID ***-Robert E***See Attached:

October 3, 2016TO WHOM IT MAY BE CONCERNED:Thank you for your recent inquiry regarding the complaint of a customer of Cash4 Cars. We are prepared to respond to the various points of thecomplaint at this time.1. "...they did not show us all the defect in the used car." To be sure, the...

automobile, a 1998 [redacted], was available to the purchasers for their full inspection. They did notice some rust on the side, with which we concur. The husband of the person making the complaint came to inspect the vehicle at least on four separate occasions at our location.2. “...but they put a piece of paper on the top right corner of the front glass, which was hiding a big crack on the glass." The paper referred to is a Vehicle Description, which was actually taped on the lower right corner of the windshield, above the state inspection stickers. Please note the attached photo of the vehicle, which was taken on September 13, 2016 at 2:48 pm. Clearly the Vehicle Description is not in the top right hand corner of the windshield. Only a small oil change sticker was on the inside of the windshield on the driver's side. There was NO ATTEMPT nor INTENTION to hide a crack. Also, to our recollection, AFTER the customer brought the vehicle back, the crack was not more than four inches...not BIG as indicated by the purchaser.3. "...the first time I drove the car a week ago the inside of the roof was perfect but after I bought it the roof was coming off they offered us 50 dollars after we took it back so show them all the work...they agree that the roof did come off while the one week period." The top of the roof, more properly referred to as the headliner, was sagging a bit when first acquired by Cash 4 Cars. This sagging DID NOT BEGIN during the week to which they refer, again being missed by them on the four occasions they viewed the automobile. We offered them fifty dollars for Customer Courtesy, but in no way did we agree that the sagging happened AFTER they inspected their purchase. They refused the $50 offer, asserting only a refund would be accepted. Again, the assertion we in some way caused the sagging is ludicrous, a totally false claim.4. "I went back to their dealership and they saw all the problem...they said no refund..." This is true and we will explain the reasons for our decision:*On September 8, the customer signed a USED CAR ORDER for the 1998 [redacted] Automobile, agreeing with purchase price of $2000, a copy of which is attached. You will note the SOLD AS IS box is checked and the customer's signature is clear. The sale did not go through, as the customer wanted to pay with a debit card...We require cash transactions. He said he would return with the cash the next day. His daughter called the next day, saying they are no longer interested in the purchase, as she "did not like the vehicle."**The customer came in again two weeks later to see the same vehicle. He was serviced by a different salesperson at Cash4 Cars, with whom he negotiated the price of $1,700, due salesperson agreed with the lower inspection of the car by the purchaser.*You will find attached the new USED VEHICLE ORDER, dated September 21, 2016, for $1,700. Also you will find a copy of the BUYERS GUIDE, signed by the customer, noting this as a AS IS - NO WARRANTY purchase. The purchaser gave the salesperson $1,700 inCash.As per the CUSTOMER EXPERIENCE INFORMATION sent to us, the customer is seeking a full refund of the purchase price ($1,700).  The facts stipulated above do not warrant he issuance of a full refund, in our view. The salesperson did offer to accommodate the customer by not only offering the fifty dollar Customer Satisfaction, but also offered to repair one of the issues free of charge, only as a further attempt to satisfy the customer. These offers were flatly refused by then. The customer would only accept a full refund.Cash4 Cars prides itself on transparency, honesty, integrity and most of all customer service. The Customer told the salesperson that they had BUYER'S REMORSE, and that the wife and daughter did not want the automobile. We DO NOT issue refunds based on BUYERS REMORSE.However, in this circumstance, we are prepared to further extend our customer service and have the windshield replaced, BY A SHOP OF OUR CHOOSING, located in Philadelphia, PA [redacted].Should you desire further information, do not hesitate to call me directly.Sincerely,Robert EPresident and Owner