RE: ID [redacted]- [redacted]11/30/15I am writing to [redacted]'s complaint (ID [redacted]) against Evans Bank that was reported to the Revdex.com on November 10, 2015. In the complaint, Ms. [redacted] indicates that she feels Evans Bank has restricted access to her...
money, however, there have been several communications between Evans Bank and Ms. [redacted] in an effort to resolve the situation.In an effort to provide a solution for Ms. [redacted], Evans Bank sent 2 debit cards to her home. One card was sent via US mail and returned due to an incorrect address. The 2nd card was rushed via Fed EX: however, was returned to the issuer after Fed Ex made 3 unsuccessful attempts to deliver the card.Evans Bank promptly responded to Ms. [redacted]'s communications that her debit cards were not received. The Elmwood Branch Manager called Ms. [redacted] and then utilized Evans Bank Online Banking system to communicate when unable to reach her by phone. The Elmwood Branch Manager ordered Complimentary checks and provided Ms. [redacted] the option to send herself a check via Evans Bank Online Bill Payment system to negotiate at her new financial institution. Additionally, The Elmwood Branch Manager offered to send a 3rd debit card, once verification was provided to Evans Bank that the most recent address provided was accurate.The last communication received from Ms. [redacted] indicated that she wanted to close her account. Evans Bank responded the same day, reiterating the solutions previously provided to access the funds. Additionally, Evans Bank requested that Ms. [redacted] notify the bank upon completion of the final transaction so the account could be closed as per her request. Evans bank has not received a return communication from ms. [redacted]. Ms. [redacted] did write a check that cleared her Evans Bank account on 11/23/15; therefore it is assumed that she did receive the complimentary checks.Evans Bank makes every effort to provide our clients with a positive experience. Evans Bank has provided Ms [redacted] with multiple options in which to access her funds and close the account as requested. Based on the solutions provided. Evans Bank considers this matter resolved.Sincerely,Kari G[redacted]Retail Market Leader, AVPEvans Bank, NA
RE: ID [redacted]- [redacted]11/30/15I am writing to [redacted]'s complaint (ID [redacted]) against Evans Bank that was reported to the Revdex.com on November 10, 2015. In the complaint, Ms. [redacted] indicates that she feels Evans Bank has restricted access to her...
money, however, there have been several communications between Evans Bank and Ms. [redacted] in an effort to resolve the situation.In an effort to provide a solution for Ms. [redacted], Evans Bank sent 2 debit cards to her home. One card was sent via US mail and returned due to an incorrect address. The 2nd card was rushed via Fed EX: however, was returned to the issuer after Fed Ex made 3 unsuccessful attempts to deliver the card.Evans Bank promptly responded to Ms. [redacted]'s communications that her debit cards were not received. The Elmwood Branch Manager called Ms. [redacted] and then utilized Evans Bank Online Banking system to communicate when unable to reach her by phone. The Elmwood Branch Manager ordered Complimentary checks and provided Ms. [redacted] the option to send herself a check via Evans Bank Online Bill Payment system to negotiate at her new financial institution. Additionally, The Elmwood Branch Manager offered to send a 3rd debit card, once verification was provided to Evans Bank that the most recent address provided was accurate.The last communication received from Ms. [redacted] indicated that she wanted to close her account. Evans Bank responded the same day, reiterating the solutions previously provided to access the funds. Additionally, Evans Bank requested that Ms. [redacted] notify the bank upon completion of the final transaction so the account could be closed as per her request. Evans bank has not received a return communication from ms. [redacted]. Ms. [redacted] did write a check that cleared her Evans Bank account on 11/23/15; therefore it is assumed that she did receive the complimentary checks.Evans Bank makes every effort to provide our clients with a positive experience. Evans Bank has provided Ms [redacted] with multiple options in which to access her funds and close the account as requested. Based on the solutions provided. Evans Bank considers this matter resolved.Sincerely,Kari G[redacted]Retail Market Leader, AVPEvans Bank, NA