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Evans Monument Company, LLC

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Evans Monument Company, LLC Reviews (4)

Mrs [redacted] came to my office and ordered a bronze marker mounted on a granite base There was a certain design that she wanted It was called a "Crowncrest Rose" design I called the bronze supplier that I normally use and was advised that they did have such a design available The order was placed with them; however, after a few days, when I saw their drawing, I realized that the design was different from the one Mrs [redacted] wanted I then cancelled that order and contacted a second bronze supplier that did have the correct design as one of their stock items The order was placed with them They submitted an approval drawing with the correct design, but one of the dates was incorrect That drawing was revised and Mrs [redacted] approved it During this time Mrs [redacted] and I were in contact several times both by telephone and by e-mail I was attempting to get the marker delivered for her family before Mother's day Sometime prior to Mother's Day, the supplier advised that the marker had been shipped and I, in turn, passed that information on to Mrs*** When the marker didn't arrive, I called the supplier to let them know that it wasn't here yet After several days passed and after a number of calls to the supplier, I learned that it had been shipped, but not to us It had been shipped to another division of their company in [redacted] where the granite base was to be added to the bronze marker Approximately a week and a half later it was shipped out to us from there as a complete unit It arrived earlier this week and we delivered it to the cemetery The misinformation that I gave Mrs [redacted] was certainly not by design I relied on what my supplier told me and regret the misunderstanding Mrs [redacted] is a very nice lady and she has a nice family I am very sorry the marker was not there by mother's day and I regret the confusion There is a balance due on the marker of about $which we are glad to waive At tis time, the marker has been delivered to the cemetery and there is no balance due

My family and I feel that had Mr.*** kept us informed along the way, we would have been more understanding. He told me the day I met with him that installation would take to days, usually 60. I had to continually e-mail him, call him, and make unannounced visits to find out what was going on. He would tell me that I would hear from him by the end of the day and I wouldnt hear from him for days until I called him. I felt like I was getting the run-around because he hadn't kept up his end of the deal. The time limit of days was up a long time ago. I think we should get a cash refund for the amount paid, $for the trouble and heartache cause by not receiving the marker that was promised to us by Mother's Day. Thank you for your consideration

We installed this monument in July of 2015.  Following the installation, as I recall, a family member asked if we could darken the smaller letters that had been carved on top of the base.  We sent our man to the cemetery to make those letters darker.  We...

have no record of talking to anyone about this problem since that time and were of the impression that the family was happy with the appearance.    With that being said, we are more than happy to do whatever amount of work is necessary on the letters.  I have sent an e-mail to my customer asking whether she wants just the smaller letters or all the letters darkened.  As soon as we hear from her, we will schedule the work.

Mrs. [redacted] came to my office and ordered a bronze marker mounted on a granite base.  There was a certain design that she wanted.  It was called a "Crowncrest Rose" design.  I called the bronze supplier that I normally use and was advised that they did have such a design...

available.  The order was placed with them; however, after a few days, when I saw their drawing, I realized that the design was different from the one Mrs. [redacted] wanted.
   I then cancelled that order and contacted a second bronze supplier that did have the correct design as one of their stock items.  The order was placed with them.  They submitted an approval drawing with the correct design, but one of the dates was incorrect.  That drawing was revised and Mrs. [redacted] approved it.
   During this time Mrs. [redacted] and I were in contact several times both by telephone and by e-mail.  I was attempting to get the marker delivered for her family before Mother's day.
   Sometime prior to Mother's Day, the supplier advised that the marker had been shipped and I, in turn, passed that information on to Mrs. [redacted].  When the marker didn't arrive, I called the supplier to let them know that it wasn't here yet.  After several days passed and after a number of calls to the supplier, I learned that it had been shipped, but not to us.  It had been shipped to another division of their company in [redacted] where the granite base was to be added to the bronze marker.  Approximately a week and a half later it was shipped out to us from there as a complete unit.
   It arrived earlier this week and we delivered it to the cemetery.  The misinformation that I gave Mrs. [redacted] was certainly not by design.  I relied on what my supplier told me and regret the misunderstanding.
   Mrs. [redacted] is a very nice lady and she has a nice family.  I am very sorry the marker was not there by mother's day and I regret the confusion.  There is a balance due on the marker of about $80.00 which we are glad to waive.
   At tis time, the marker has been delivered to the cemetery and there is no balance due.

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Address: 3204 Bardstown Rd., Louisville, Kentucky, United States, 40205

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