Evans Ranch Apartments

Complaint: [redacted] I am rejecting this response because: Please clarify final water bill and trash bill please we paid in full what was due each month Jan thru May and the prior months, and you should have the copies of all the payments we made to youI asked that you provide the Revdex.com with the copies of all the payments we made to Evans Ranch which includes the trash, pet fee, rent, and waterI have all the copies here from Jan to May 31st so let us see what you haveI dont want to see the move out statementI want you to provide all paid amounts that we made to your companyWhen we talked about what was considered damages you made no mention of carpetSo you need to be honestDamages to carpet would be ink spills, dyes, burns, tears, rips, etc that will not come outPlease advise if you attempted to clean the carpets? Another thing is the carpet not not new when we moved in , it was slightly wornAnother thing your not being honest about are the soiled areasMost of the soilage was in the master bedroom, which was traffic dirt, not damage, that is okay that you have the pictures, but the truth still remains, it was traffice dirtThe carpet was not neglected it was cleaned by us, when we occupied your unitAs far as [redacted] is concerned I made it clear to her that the carpets were not cleaned but vaccuumed and she advised that was fineIts also a courtesy to do a walk through with a tenantFirst thing is you want to make sure that the tenant is aware of any or all additional fees that can be charged, if anyNo one made any attempt to contact myself or my husband in regards to thisAs I mentioned to [redacted] that I will not give up until we get this issue resolved about the carpet and also the additional fees charged to us that we are disputingEach month we were lived there we paid all fees that were dueI would hope that if fees were unpaid Evans Ranch would have been professional and courteous enough to notify usI attempted to resolve the matter with [redacted] and she treated me rudely and told me if I want to file suit go ahead when I advised to her what my legal options wereSo to make a comment that she hopes we can get this resolved is another untruthShe did not have the time to further discuss resolution on 07/10/at 11:59amI will send Revdex.com an email with bank statement and copies of the Jan thru April water bill reflecting full payment of rent, water, etcTo say that we left unpaid charges concerns me and is offensive.Regards, [redacted]

Please see attached for statement and pictures from Evans Ranch

Tell us why here...At Evans Ranch Apartments,residents are responsible for fully cleaning their apartment upon move at whichincludes all appliances, carpet, floors, fans, patios, sinks, bath tubs, etc asI stated in the previous...

response.  Iclearly told them that any damages, cleaning duties, and the final water billwould be taken out of the deposit; which it did.  The discoloration and matting of the carpet was not due to normalwear and tear.  Throughout all thecommon traffic areas and bedrooms the carpet was black and was unable to becleaned.  From that point on, it wasdetermined by maintenance professionals that the carpet was considered damagedand would have to be replaced as soon as possible as we had leased thatapartment (#[redacted]) for an immediate move in. As I also stated in the previous response, the carpet has a 5-year life(60 months); the carpet in #[redacted] had been there for 34 months making the[redacted]’s responsible for the remaining 26 months. Total carpet cost was$882.04, $14.70 per day x 26 months resident is responsible for paying$382.28.  Although [redacted]. [redacted] paid to havethe carpet cleaned throughout her stay, that does not excuse the fact that theit was still damaged in which I have pictures with visible proof.  [redacted], the Leasing Agent in the office theday the [redacted]’s turned in keys, informed them to be sure to vacuum the carpetbut as long as the carpet was not damaged she would not be responsible forit.  Again, the carpet was not savableand had to be replaced.  We also senther a copy of all the pictures to show what was not cleaned and to pinpoint thedamaged portions of the carpet. We did not charge her for the oven nor stovethat had excessive cleaning that was not done. [redacted]. [redacted] did contact me on 7/10 to try and come to an agreement onher deposit.  I agreed to refund her the$25 due to the drip pans as she mentioned she was not aware they were supposedto be cleaned at the time of move out. We do not feel as if she is liable for the carpet replacement.               We do nottry to tie or trick anyone into paying for something they aren’t responsiblefor.  We at Evans Ranch Apartments abideby the lease agreement that states you will be responsible for any damages andcleaning in the apartment that are not taken care of.  Each and every resident has ample opportunity schedule a walkthrough with management before they vacate the property so they are fully awareof what is expected of them and what they might be held accountable for – **.And [redacted]. [redacted] did not take advantage of that option. It is not our intentionto tie residents into the lease agreement, as [redacted]. [redacted] claims.            To followup with her concerns on the water, I have attached their water bill for theentire year that they lived here as well as their ledger to show what she haspaid throughout her time with us.  Wateris always billed two months behind - They moved in 6/15/2015 and their firstbill was not due until 8/1/2015 for the billing cycle 6/15-6/27.  When they paid their last month’s rent(which was due by 5/1/2015) they paid water $37.56 and trash for $7.73 for thebilling cycle 2/16-3/16.  When theymoved out they had a final 2 months of water bill for 3/16-4/13 which totaledtrash $7.73 and water $35.07 and then 4/14-5/31 with trash at $12.53 and waterat $56.84.            Additionally,once a resident returns keys to the office they are handing over their right tothe apartment as I stated previously. Anything inside the apartment will bedisposed of and charged accordingly. I hope we can come to an agreement andconclusion sooner than later.  Iapologize that this seems to be an ongoing issue; we are not trying toinconvenience our former residents in any way.

Complaint: [redacted]I am rejecting this response because: Please clarify final water bill and trash bill please we paid in full what was due each month Jan thru May and the prior months, and you should have the copies of all the payments we made to you. I asked that you provide the Revdex.com with the copies of all the payments we made to Evans Ranch which includes the trash, pet fee, rent, and water. I have all the copies here from Jan to May 31st so let us see what you have. I dont want to see the move out statement. I want you to provide all paid amounts that we made to your company. When we talked about what was considered damages you made no mention of carpet. So you need to be honest. Damages to carpet would be ink spills, dyes, burns, tears, rips, etc that will not come out. Please advise if you attempted to clean the carpets? Another thing is the carpet not not new when we moved in , it was slightly worn. Another thing your not being honest about are the soiled areas. Most of the soilage was in the master bedroom, which was traffic dirt, not damage, that is okay that you have the pictures, but the truth still remains, it was traffice dirt. The carpet was not neglected it was cleaned by us, when we occupied your unit. As far as [redacted] is concerned I made it clear to her that the carpets were not cleaned but vaccuumed and she advised that was fine. Its also a courtesy to do a walk through with a tenant. First thing is you want to make sure that the tenant is aware of any or all additional fees that can be charged, if any. No one made any attempt to contact myself or my husband in regards to this. As I mentioned to [redacted] that I will not give up until we get this issue resolved about the carpet and also the additional fees charged to us that we are disputing. Each month we were lived there we paid all fees that were due. I would hope that if fees were unpaid Evans Ranch would have been professional and courteous enough to notify us. I attempted to resolve the matter with [redacted] and she treated me rudely and told me if I want to file suit go ahead when I advised to her what my legal options were. So to make a comment that she hopes we can get this resolved is another untruth. She did not have the time to further discuss resolution on 07/10/15 at 11:59am. I will send Revdex.com an email with bank statement and copies of the Jan thru April water bill reflecting full payment of rent, water, etc. To say that we left unpaid charges concerns me and is offensive.Regards,[redacted]

Tell us why here...At Evans Ranch Apartments,residents are responsible for fully cleaning their apartment upon move at whichincludes all appliances, carpet, floors, fans, patios, sinks, bath tubs, etc asI stated...

in the previous response.  Iclearly told them that any damages, cleaning duties, and the final water billwould be taken out of the deposit; which it did.  The discoloration and matting of the carpet was not due to normalwear and tear.  Throughout all thecommon traffic areas and bedrooms the carpet was black and was unable to becleaned.  From that point on, it wasdetermined by maintenance professionals that the carpet was considered damagedand would have to be replaced as soon as possible as we had leased thatapartment (#[redacted]) for an immediate move in. As I also stated in the previous response, the carpet has a 5-year life(60 months); the carpet in #[redacted] had been there for 34 months making the[redacted]’s responsible for the remaining 26 months. Total carpet cost was$882.04, $14.70 per day x 26 months resident is responsible for paying$382.28.  Although [redacted]. [redacted] paid to havethe carpet cleaned throughout her stay, that does not excuse the fact that theit was still damaged in which I have pictures with visible proof.  [redacted], the Leasing Agent in the office theday the [redacted]’s turned in keys, informed them to be sure to vacuum the carpetbut as long as the carpet was not damaged she would not be responsible forit.  Again, the carpet was not savableand had to be replaced.  We also senther a copy of all the pictures to show what was not cleaned and to pinpoint thedamaged portions of the carpet. We did not charge her for the oven nor stovethat had excessive cleaning that was not done. [redacted]. [redacted] did contact me on 7/10 to try and come to an agreement onher deposit.  I agreed to refund her the$25 due to the drip pans as she mentioned she was not aware they were supposedto be cleaned at the time of move out. We do not feel as if she is liable for the carpet replacement.               We do nottry to tie or trick anyone into paying for something they aren’t responsiblefor.  We at Evans Ranch Apartments abideby the lease agreement that states you will be responsible for any damages andcleaning in the apartment that are not taken care of.  Each and every resident has ample opportunity schedule a walkthrough with management before they vacate the property so they are fully awareof what is expected of them and what they might be held accountable for – **.And [redacted]. [redacted] did not take advantage of that option. It is not our intentionto tie residents into the lease agreement, as [redacted]. [redacted] claims.            To followup with her concerns on the water, I have attached their water bill for theentire year that they lived here as well as their ledger to show what she haspaid throughout her time with us.  Wateris always billed two months behind - They moved in 6/15/2015 and their firstbill was not due until 8/1/2015 for the billing cycle 6/15-6/27.  When they paid their last month’s rent(which was due by 5/1/2015) they paid water $37.56 and trash for $7.73 for thebilling cycle 2/16-3/16.  When theymoved out they had a final 2 months of water bill for 3/16-4/13 which totaledtrash $7.73 and water $35.07 and then 4/14-5/31 with trash at $12.53 and waterat $56.84.            Additionally,once a resident returns keys to the office they are handing over their right tothe apartment as I stated previously. Anything inside the apartment will bedisposed of and charged accordingly. I hope we can come to an agreement andconclusion sooner than later.  Iapologize that this seems to be an ongoing issue; we are not trying toinconvenience our former residents in any way.