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Evans Tire & Service Center

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Reviews Mobile Auto Repair, Tire Dealers Evans Tire & Service Center

Evans Tire & Service Center Reviews (1)

April 18, 2017, I took my car (2009 Ford Focus) to Evan's Tire Miramar branch for routine brake work, mileage was 96983 at the time. Evan's Tire representative called me while they had the tires off the car stating that the right front axle was worn and should be replaced. They stressed the safety issue a faulty axle can cause so I reluctantly agreed to the extra work. The cost of the trip to Evan's Tire that day was $817.85.
October 23, 2017 about 8:00 am I entered a busy freeway. While switching to a faster lane the speedometer increased to over 120 mph, but the car had no power. As safely as possible on a fast-paced freeway, I worked my way to the shoulder on the right side and then off the next exit. Luckily, I was not killed or did not cause anyone else to be killed or injured while trying to get my car with no power off the fast-paced freeway. I managed to get off the freeway and stopped the engine. As soon as the engine stopped running a loud thump noise occurred inside the engine compartment and a flood of red fluid gushed underneath the center of the car. This could have caused a major accident and death if I was not so lucky to exit the freeway safely. I called AAA to tow the car to Hillcrest Auto Repair shop. The car was towed, and the shop manager would not say what was wrong, the manager (Quan) just asked did I have the axle worked on recently. I said yes but didn't have the invoice with me. Since I had no car now it took longer time to go to work and to get home.
October 24, 2017 about 7:00 am I went to Hillcrest Auto and gave Quan the Evans Tire receipt from my files. She immediately contacted Evans Tire directly. Quan then informed me that the bracket that holds the axle was missing and it caused the axle to slip/break and in turn the transmission fell and was destroyed among many other parts. She said that she cannot and would not work on the car and that it had to be sent to Evans Tire, so they can assess the car themselves.
October 24, 2017 about 7:30 am Evans Tire explained that they prefer the car be towed to the downtown site because it was closer. Dave from the Miramar branch of Evans Tire asked if I could tow the car to them, I said no and that they caused the damage and they are responsible to tow the car. They said they would have it towed.
October 24, 2017 about 2:15 pm Quan called and said Evans Tire still had not towed the car. She called them and finally Evans Tire towed the car.
October 24, 2017 about 3:30 pm Gil from the downtown branch called me to discuss the car's damage. He said he had filed a claim with their insurance provider and that they would be responsible to get the car fixed. I suspect that they did not file a claim and are trying to get away with not reporting this to their business insurance provider. Evans Tire who could not perform their supposed expertise saying that they were supposedly going to repair the severe damage to the bulk of my car. I did not trust them to change a tire at this point so them doing anything with my car which is now damaged more than the actual worth of the car was out of the question.
October 24, 2017, I had many conversations with Gil trying to come to some agreement on possible repair strategy. Gil initially offered for Evans tire to do the following: replace the broken axle, find a used transmission with 80,000 miles on it and provide a 90-day warranty on it. This was unacceptable. Before Evans Tire touched my car, my transmission was in excellent shape. I took great car of my car and I have all records for all oil changes and any and all work performed throughout the life of the car. A 90-day warranty on a used transmission with no knowledge of its condition and that I did not need but for Evans Tire destroying my well cared for one was not a fair remedy for the amount of damage they caused. After discussion back and forth with Gil, Gil then found another transmission with 74,000 miles and a 6-month warranty. Again, I did not know the transmission's condition and I now only need a transmission because Evans Tire destroyed my well cared for transmission, which I have records to prove.
October 25, 2017, I contacted expert mechanics to see what other damage this might have caused and to ask how to ensure a 12-24-month warranty on a transmission replacement. The consensus was that due to the circumstances the replacement transmission should be a rebuilt or mine should be rebuilt to fairly compensate for the damage caused by the negligence.
In particular, I spoke to Jerry at Rapid Transmission who has coincidentally worked with Evan's Tire on occasion. He said he could repair my car at a whole sale cost to Evans Tire. The repair would include rebuilding my transmission and repairing/replacing all parts damaged from the severely damaged car. Jerry called Gil directly to discuss this option.
Gil called me and did not offer to have Rapid Transmission repair my transmission or do the work. Gil still stated that Evans Tire was planning on doing the work. Evans Tire is NOT a transmission expert and NOT an expert auto shop on anything except tires and that itself is questionable at this point. I have zero confidence in Evans Tire and now I lost all patience in dealing with the petty back and forth for a very dangerous mistake on their part.
Evans Tire Vice President left me a voice message that they need to decide on what to do with this car and that I am holding up the employees at the downtown site and the car is taking up space in their lot. Never apologized or offered a remedy the situation. My car is inconveniencing them and never mentioned that but for THEIR NEGLIGENCE the car would not be in their shop at all. I saved all the voice messages.
October 26, 2017, I received calls from Evans Tire but was recommended by an expert in the field to not answer until this expert provides direction on how to proceed which was to be ready at most in a couple of days..
October 27, 2017, received another call from a VP for Evans Tire who said they were going to tow my car and that I would have to pay for the tow and storage fees if the car remained on the premises. The car would WAS ONLY THERE BECAUSE OF THEIR COMPLETE NEGLIGENCE. I called Gil to have the car towed until the matter could be reasonably and fairly remedied. Gil was very rude and defensive as if I were the problem. Gil stated at this time that I could not tow the car at that time because it was missing parts. I was just threatened 2 hours earlier that if I did not have the car towed that I would be facing them towing it and extensive storage fees. He called hours later to let me know I can now tow the car that they threatened to tow hours before. Since they were unwilling to reasonably deal with the situation, I called AAA and went down there with 3 other persons to witness the interaction with Gil and the actual tow. Gil said the inspection was free of charge, are you kidding me? I was more convinced that getting my car out of their possession was the best thing to protect me and my car from further damage. Upon receiving the car from Evans Tire my car now had another issue, the power for the automatic door lock did not work. The automatic lock was working before my car was moved to Evans Tire for their "inspection". Just another thing added to the list of things that do not work after being on Evans Tire property. The car was towed to my home. Where it will stay until their insurance provider is contacted and has the car fixed with all repairs made with my transmission rebuilt at a transmission shop. Damage incurred by Evans Tire & Service Center is greater than the current value of the car. I was told by Gil (I have witnesses) that they filed a claim with their insurance. I asked in front of the witnesses for Gil to provide the insurance provider and claim number so I can deal with them directly. Gil wrote a phone number which turns out is NOT the insurance provider and turns out to be their corporate VP. That was a LIE and so far Evans Tire & Service Center has destroyed my car, lied and is trying to get out of reporting and properly remedying their major potential deadly mistake.

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Address: 233 S Central, Kent, Washington, United States, 98032

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