[redacted] is a 3-rd party accident insurance policy offered by Evans Furniture, that our customers may elect, at time of purchase, to add to their sale, covering the new furniture they are purchasing[redacted] 's purpose is to provide peace of mind and security that, if by accident, any damage or loss of use is caused by the end user of the furniture, [redacted] , will, at their expense & discretion, repair, replace, or credit a partial refund, and in some cases a full refund.All of this is outlined in their policy of 'Covered Accidents' and 'Non-Covered Accidents', all of which have time limits as to how promptly a claim must be made following any covered incident.Although the process of making a claim is direct between the insured and [redacted] , [redacted] has allowed us information on this particular incident.As Evans' understands, [redacted] made arrangements with customer to inspect claims of stains on both sofa and loveseat armsUpon this 3rd party inspection, the technician notated that the stains were not the result of a 'coverable' accidentAt the customers insistence, [redacted] made arrangements to send a second 3rd party technician to make another independent assessment [redacted] explained to me over a phone call I made the day following Revdex.com email to me Wednesday 12/10, that the second technician appointment was scheduled with customer for that following day (12/11).I, as of yet, do not know the results of that second inspection, but my guess is they will result the same as the first technician
Thank you for reaching out to me.I apologize for the problem you have had with this particular piece to your sectional.Although furniture design, materials, and production techniques have evolved and improved over the years, they still are largely assembled by hand using wood, laminates and other
wood composites.Every manufacturers goal is to produce a dependable, durable product designed to meet their customers expectations throughout the life of the product.Having said this, rarely, on occasion, errors occur during assembly, and some times, materials may contain a flaw.After inspection of your recliner segment of your sectional, our service technician came to the conclusion that it was indeed damaged as a result of a manufacturer defect.Per the manufacturer's product warranty, they outline and instruct us to repair the furniture, provided the materials and parts are available, and product is within year old of delivery date.However, of our own volition, we wanted to provide you other options in an effort to proved a better customer service experience.At your choice, Evans Furniture will:A) Deliver, exchange, and replace (at no charge to you) the damaged segment of your furniture.-or-B) Allow a full, in-store credit for the entire amount of the purchase price of the sectional, including delivery & exchange at your convenience.Unfortunately, we are unable to extend any type of cash refund of monies paid should there be a difference in price, and any balance above and beyond would be due upon delivery.Please contact me directly via email, I would like to resolve this for you as quickly as possible, as I understand you wish to resolve this prior to the Christmas Holiday.-*** ***Evans Furniture
*** is a 3-rd party accident insurance policy offered by Evans Furniture, that our customers may elect, at time of purchase, to add to their sale, covering the new furniture they are purchasing.***'s purpose is to provide peace of mind and security that, if by accident, any damage or loss of
use is caused by the end user of the furniture, ***, will, at their expense & discretion, repair, replace, or credit a partial refund, and in some cases a full refund.All of this is outlined in their policy of 'Covered Accidents' and 'Non-Covered Accidents', all of which have time limits as to how promptly a claim must be made following any covered incident.Although the process of making a claim is direct between the insured and ***, *** has allowed us information on this particular incident.As Evans' understands, *** made arrangements with customer to inspect claims of stains on both sofa and loveseat armsUpon this 3rd party inspection, the technician notated that the stains were not the result of a 'coverable' accidentAt the customers insistence, *** made arrangements to send a second 3rd party technician to make another independent assessment*** explained to me over a phone call I made the day following Revdex.com email to me Wednesday 12/10, that the second technician appointment was scheduled with customer for that following day (12/11).I, as of yet, do not know the results of that second inspection, but my guess is they will result the same as the first technician
[redacted] is a 3-rd party accident insurance policy offered by Evans Furniture, that our customers may elect, at time of purchase, to add to their sale, covering the new furniture they are purchasing[redacted] 's purpose is to provide peace of mind and security that, if by accident, any damage or loss of use is caused by the end user of the furniture, [redacted] , will, at their expense & discretion, repair, replace, or credit a partial refund, and in some cases a full refund.All of this is outlined in their policy of 'Covered Accidents' and 'Non-Covered Accidents', all of which have time limits as to how promptly a claim must be made following any covered incident.Although the process of making a claim is direct between the insured and [redacted] , [redacted] has allowed us information on this particular incident.As Evans' understands, [redacted] made arrangements with customer to inspect claims of stains on both sofa and loveseat armsUpon this 3rd party inspection, the technician notated that the stains were not the result of a 'coverable' accidentAt the customers insistence, [redacted] made arrangements to send a second 3rd party technician to make another independent assessment [redacted] explained to me over a phone call I made the day following Revdex.com email to me Wednesday 12/10, that the second technician appointment was scheduled with customer for that following day (12/11).I, as of yet, do not know the results of that second inspection, but my guess is they will result the same as the first technician
Business states that they have contacted consumer and the complaint issues have been settled
Thank you for reaching out to me.I apologize for the problem you have had with this particular piece to your sectional.Although furniture design, materials, and production techniques have evolved and improved over the years, they still are largely assembled by hand using wood, laminates and other
wood composites.Every manufacturers goal is to produce a dependable, durable product designed to meet their customers expectations throughout the life of the product.Having said this, rarely, on occasion, errors occur during assembly, and some times, materials may contain a flaw.After inspection of your recliner segment of your sectional, our service technician came to the conclusion that it was indeed damaged as a result of a manufacturer defect.Per the manufacturer's product warranty, they outline and instruct us to repair the furniture, provided the materials and parts are available, and product is within year old of delivery date.However, of our own volition, we wanted to provide you other options in an effort to proved a better customer service experience.At your choice, Evans Furniture will:A) Deliver, exchange, and replace (at no charge to you) the damaged segment of your furniture.-or-B) Allow a full, in-store credit for the entire amount of the purchase price of the sectional, including delivery & exchange at your convenience.Unfortunately, we are unable to extend any type of cash refund of monies paid should there be a difference in price, and any balance above and beyond would be due upon delivery.Please contact me directly via email, I would like to resolve this for you as quickly as possible, as I understand you wish to resolve this prior to the Christmas Holiday.-*** ***Evans Furniture
This case has been settled with, the owner and I as of,12/10/
*** is a 3-rd party accident insurance policy offered by Evans Furniture, that our customers may elect, at time of purchase, to add to their sale, covering the new furniture they are purchasing.***'s purpose is to provide peace of mind and security that, if by accident, any damage or loss of
use is caused by the end user of the furniture, ***, will, at their expense & discretion, repair, replace, or credit a partial refund, and in some cases a full refund.All of this is outlined in their policy of 'Covered Accidents' and 'Non-Covered Accidents', all of which have time limits as to how promptly a claim must be made following any covered incident.Although the process of making a claim is direct between the insured and ***, *** has allowed us information on this particular incident.As Evans' understands, *** made arrangements with customer to inspect claims of stains on both sofa and loveseat armsUpon this 3rd party inspection, the technician notated that the stains were not the result of a 'coverable' accidentAt the customers insistence, *** made arrangements to send a second 3rd party technician to make another independent assessment*** explained to me over a phone call I made the day following Revdex.com email to me Wednesday 12/10, that the second technician appointment was scheduled with customer for that following day (12/11).I, as of yet, do not know the results of that second inspection, but my guess is they will result the same as the first technician