Evanston Regional Hospital

[redacted] Thanks! [redacted] Business Office Director|Evanston Regional Hospital|Arrowhead DR, Evanston WY, 82930| Phone [redacted] |Fax [redacted] Revdex.com S County Rd 5, Ste 100Fort Collins, CO 80528970-224-4222Fax: 970-221-1239RE: [redacted] This letter is in response to a complaint submitted on 11/23/ The complainant noted that the bill received from our facility for services rendered was not itemized The initial billing that is sent to patients does combine like charges into groups This is a typical practice for billing in health care It is our company’s policy that the patient is always able to obtain this itemization, but it needs to be requested We don’t show record of having received this type of request for the claim in questionHowever, based on the information he gave you that he has requested it; we will ensure that this itemization is provided to the patient via mail immediately Our files do note that we have previously given the patient information on how to obtain billing itemizationsWe appreciate the opportunity to resolve this issue with the complainant and hope that this will give them the information they are seeking Please don’t hesitate to contact me should any further questions arise I can be reached at [redacted] Monday through Friday from AM to 4:PM.Sincerely, [redacted] Patient Access Director

Evanston RegionalHospitalArrowhead Dr.Evanston, WY [redacted] Comments:Thank You! [redacted] To: [redacted] @ Revdex.comFax number: 970.221.1239From: [redacted] *Fax number: [redacted] Date: 02/08/15Regarding: Complain ID [redacted] Phone number for follow-up: [redacted] Confidentiality Statement: The information contained in this ERH transmission is intended ONLY for the recipient(s) named aboveIf the reader of this message is not the intended recipient or the intended recipient's agent, you are hereby notified that any dissemination, distribution, or copying of the Information In this ERH transmission (other then to the intended recipient(s) is prohibitedIf this has reached you in error, you are asked to notify us as soon as possible at the telephone number shown above and to destroy the ERH documentsThank you for your cooperation! Feb, 2: 56PMEVANSTONREGIONALHOSPITAL [redacted] Revdex.comS County Rd 5, STE 100Fort Collins, CO 80528970.224.4222970.221.1239RE: [redacted] ,No***Evanston Regional Hospital Arrowhead DriveEvanston, Wyoming [redacted] or [redacted] February 8, In response to your most recent letter regarding this complaint, I am attaching a copy of the letter that was sent to the patient via certified mail on 12/19/We also attached the Itemized Statement that he requested in his letterHopefully, this will have us completePlease don't hesitate to contact me with any questions/concernsI appreciate your assistance in getting this answeredThank You, [redacted] Business Office Director [redacted] Feb, 2: 56PMEVANSTONREGIONALHOSPITALMr [redacted] Mr***:No***Evanston Regional Hospital Arrowhead DriveEvanston, Wyoming [redacted] or [redacted] Thank you for contacting usAttached please find your Itemized Statement for the above referenced accountYour letter states that you sent a request in October to receive that billingUnfortunately, I don't show that letter having been received in our facilityI sincerely apologize for that delay in honoring your requestPlease note, that if additional detail is needed on the medications that were given to you, or any care you received, you need to contact our Health Information department to obtain a copy of your medical recordIf you would like to contact me regarding payment arrangements, or discounts, you may call me at [redacted] , and I would be happy to go over what options we have availableSincerely, [redacted] Patient Access Director

The hospital forgave the billThey were still researching who authorized the payment out of my accountBut, they did not charge us due to the hassleSo, I feel that they managed it well

Complaint: [redacted] I am rejecting this response because:I sent a detailed request by U.S.P.Sto the Evanston Regional Hospital Business Office on October I have received NO REPLY of any kind to this requestI mailed a copy of this letter along with my further plans for action in this matter via U.S.P.Scertified mail on December As of this date, December 16, 2014, I have received NO correspondence of any kind from Evanston Regional Hospital regarding this matterThey have only sent another bill with NO ITEMIZATION, again.Check with your business office for accountability on this matterI should not have to send every letter to Evanston Regional Hospital via certified mail in order to assure a response.Regards, [redacted] ***

Evanston RegionalHospitalArrowhead Dr.Evanston, WY 82930(307) 783-8271Comments:Thank You!*** *** To: *** *** @ Revdex.comFax number: 970.221.1239From: *** BFax number: (307) 783-8238Date: 02/08/15Regarding: Complain ID ***Phone number for follow-up: *** *** Confidentiality Statement: The information contained in this ERH transmission is intended ONLY for the recipient(s) named aboveIf the reader of this message is not the intended recipient or the intended recipient's agent, you are hereby notified that any dissemination, distribution, or copying of the Information In this ERH transmission (other then to the intended recipient(s) is prohibited. If this has reached you in error, you are asked to notify us as soon as possible at the telephone number shown above and to destroy the ERH documents. Thank you for your cooperation! Feb, 2: 56PMEVANSTONREGIONALHOSPITAL*** ***Revdex.comS County Rd 5, STE 100Fort Collins, CO 80528970.224.4222970.221.1239RE: ***, No***Evanston Regional Hospital Arrowhead DriveEvanston, Wyoming 82930 *** *** or *** ***February 8, 2015 In response to your most recent letter regarding this complaint, I am attaching a copy of the letter that was sent to the patient via certified mail on 12/19/We also attached the Itemized Statement that he requested in his letterHopefully, this will have us complete. Please don't hesitate to contact me with any questions/concernsI appreciate your assistance in getting this answered. Thank You, *** *** Business Office Director *** Feb, 2: 56PMEVANSTONREGIONALHOSPITALMr*** ***PO Box 2874Evanston, WY 82931-2874RE: ***Mr***: No***Evanston Regional Hospital Arrowhead DriveEvanston, Wyoming 82930 *** *** or *** *** Thank you for contacting usAttached please find your Itemized Statement for the above referenced accountYour letter states that you sent a request in October to receive that billingUnfortunately, I don't show that letter having been received in our facilityI sincerely apologize for that delay in honoring your requestPlease note, that if additional detail is needed on the medications that were given to you, or any care you received, you need to contact our Health Information department to obtain a copy of your medical record. If you would like to contact me regarding payment arrangements, or discounts, you may call me at ***, and I would be happy to go over what options we have available. Sincerely, *** *** Patient Access Director

The hospital forgave the bill. They were still researching who authorized the payment out of my account. But, they did not charge us due to the hassle. So, I feel that they managed it well

Complaint: [redacted]I am rejecting this response because:I sent a detailed request by U.S.P.S. to the Evanston Regional Hospital Business Office on October 25. I have received NO REPLY of any kind to this request. I mailed a copy of this letter along with my further plans for action in this matter via U.S.P.S. certified mail on December 15. As of this date, December 16, 2014, I have received NO correspondence of any kind from Evanston Regional Hospital regarding this matter. They have only sent another bill with NO ITEMIZATION, again.Check with your business office for accountability on this matter. I should not have to send every letter to Evanston Regional Hospital via certified mail in order to assure a response.Regards,[redacted]

Evanston RegionalHospital190 Arrowhead Dr.Evanston, WY 82930[redacted]
Comments:Thank You![redacted]To: [redacted] @ Revdex.comFax number: 970.221.1239From: [redacted]Fax number: [redacted]Date: 02/08/15Regarding: Complain ID [redacted]Phone number for follow-up: [redacted] Confidentiality Statement: The information contained in this ERH transmission is intended ONLY for the recipient(s) named above. If the reader of this message is not the intended recipient or the intended recipient's agent, you are hereby notified that any dissemination, distribution, or copying of the Information In this ERH transmission (other then to the intended recipient(s) is prohibited. If this has reached you in error, you are asked to notify us as soon as possible at the telephone number shown above and to destroy the ERH documents. Thank you for your cooperation! Feb, 8. 2015 1 2: 56PMEVANSTONREGIONALHOSPITAL[redacted]Revdex.com8020 S County Rd 5, STE 100Fort Collins, CO 80528970.224.4222970.221.1239RE: [redacted],No. [redacted]Evanston Regional Hospital 190 Arrowhead DriveEvanston, Wyoming 82930 [redacted] or [redacted]February 8, 2015 In response to your most recent letter regarding this complaint, I am attaching a copy of the letter that was sent to the patient via certified mail on 12/19/14. We also attached the Itemized Statement that he requested in his letter. Hopefully, this will have us complete. Please don't hesitate to contact me with any questions/concerns. I appreciate your assistance in getting this answered. Thank You, [redacted] Business Office Director [redacted] Feb, 8. 2015 1 2: 56PMEVANSTONREGIONALHOSPITALMr. [redacted]Mr. [redacted]:No. [redacted]Evanston Regional Hospital 190 Arrowhead DriveEvanston, Wyoming 82930 [redacted] or [redacted] Thank you for contacting us. Attached please find your Itemized Statement for the above referenced account. Your letter states that you sent a request in October to receive that billing. Unfortunately, I don't show that letter having been received in our facility. I sincerely apologize for that delay in honoring your request. Please note, that if additional detail is needed on the medications that were given to you, or any care you received, you need to contact our Health Information department to obtain a copy of your medical record. If you would like to contact me regarding payment arrangements, or discounts, you may call me at [redacted], and I would be happy to go over what options we have available. Sincerely, [redacted] Patient Access Director

[redacted]
Thanks!
 [redacted]Business Office Director|Evanston Regional Hospital|190 Arrowhead DR,...

Evanston WY, 82930| Phone [redacted]|Fax [redacted] Revdex.com
8020 S County Rd 5, Ste 100Fort Collins, CO 80528970-224-4222Fax:  970-221-1239RE:  [redacted]This letter is in response to a complaint submitted on 11/23/2014.  The complainant noted that the bill received from our facility for services rendered was not itemized.  The initial billing that is sent to patients does combine like charges into groups.  This is a typical practice for billing in health care.  It is our company’s policy that the patient is always able to obtain this itemization, but it needs to be requested.  We don’t show record of having received this type of request for the claim in question. However, based on the information he gave you that he has requested it; we will ensure that this itemization is provided to the patient via mail immediately.  Our files do note that we have previously given the patient information on how to obtain billing itemizations. We appreciate the opportunity to resolve this issue with the complainant and hope that this will give them the information they are seeking.  Please don’t hesitate to contact me should any further questions arise.   I can be reached at [redacted] Monday through Friday from 8 AM to 4:30 PM.Sincerely,[redacted]Patient Access Director