Eva's Play Pups

Revdex.com:
At this time, I have not been contacted by Eva's Play Pups regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I emailed [redacted] about daycare and boarding for my dog [redacted], a 3 y/o Maltese/Yorkie mix. [redacted] seemed friendly enough in emails, and I had glanced at the [redacted] page prior to bringing [redacted] in. I had an appointment for [redacted] to meet the [redacted]'s staff, as an evaluation-- all normal so far.

At 4pm on Saturday, our appointment time, I walked into [redacted]'s. The door was propped open, which wasn't surprising, but I'll get back to why this really upset me later. I introduced myself and said that my dog [redacted] was here for an evaluation. The woman behind the desk said, "ok" and opened the door into the back room, where a large black dog was barking and jumping on the glass. Both my friend who was accompanying me and myself were a bit taken back by the unfriendliness of the woman. She had headphones in when we walked in, and seemed to be bothered that we were even stopping by.

There were TONS of dogs barking, but none in sight. The barking was so loud it was scaring my dog, and the woman from behind the counter moved the black dog into the back room, where there was more barking-- and she yelled at the dogs multiple times. She told us to come sit in the room for the evaluation and to take off [redacted]'s leash and harness.

As we sat on one of the three plastic couches in the playroom, she and another woman in the back spoke in [redacted] for about 5 minutes, while not addressing me or my dog. Repeatedly, they yelled at dogs to quiet down. Eventually, I walked up and said "Excuse me, but is this where dogs are kept for daycare?" The woman replied, "Yeah." That's it-- no more description. At that point, I informed her we were going to leave and asked for her name.

She then said, "well if you're not going to stay here then I don't need to give you my name." At that point, she opened the door to the lobby area, and the main door was open-- keep in mind, my dog was unleashed, and at this point overwhelmed by the loud barking. She stood holding open the door, and I asked her to please close it so that I could put my dogs leash on. She refused and said she'd close the other one.

Then, I asked for her name again. She once again refused, and told me that she did nothing wrong. I tried to explain that both my friend and I were uncomfortable with the way she had treated us so far, but she quickly started scolding us and telling us that we should leave.

Another woman from the back room walked out, and I asked if I could explain my concerns to her, as I was very upset. The main woman then began to yell at us, and stood in front of the door to block us from leaving until she was finished.

She told me that the other woman was her subordinate and she was the head [redacted], so if I had any "[redacted] issues" I was addressing them at the wrong person, and that she didn't care about my complaints. She once again refused to give me her name and told me that I should leave. The other woman, meanwhile, was silent as my dog was whimpering.

[redacted] and I just moved to Brooklyn-- and heard very, very mixed things about this place. I admit the farm looks fantastic, but I could not believe how rude there staff was. The fact that this woman was considered a "[redacted]" shocks me.

I will never take my dog here, and am glad we walked out when we did.

After I left, I emailed the [redacted]. She never replied, but I have been added to their mailing address. Despite multiple complaints and replies, [redacted]'s has not unsubscribed me, has never replied to my complaints, and continues to email me.Desired Settlement: I request that the business stop emailing me, issue an apology, and change the practices with their staff.

Consumer

Response:

At this time, I have not been contacted by Eva's Play Pups regarding complaint ID [redacted].

Sincerely,