Eve Beauty Source

Review: I was recommended by a friend to buy a garlic shampoo but I purchased the wrong one. I got the scented one and not the unscented one (red pure garlic oil) my friend recommended. I did not use the shampoo and tried to exchange it the next day. The Hispanic girl (blonde dyed hair) at the register opened up my bottle and shook it up and down vigorously. At that time I didn't know why she did that. Then she asked a girl to bring the same one from the shelf. She opened both shampoo caps and the one I tried to exchange was pink (shampoo is pink). She said it was used so I can't exchange it. These people pull dirty tricks to not allow returns or exchanges. I did not use the shampoo and they "fixed" it to cheat me out of an exchange. DESPICABLE!Desired Settlement: I just want to exchange the one I bought for the red pure garlic oil one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,