This individual that has filed this complaint signed a legally binding contract with us to purchase a solar arrayIn addition to this they also took out a solar loan to pay for the price of the system, and signed loan docs, so its unclear to Evelar how they were mistaken on signing up with usWe allow for a day cancellation period in the event that the homeowner has a change of heart on their purchaseIf the customer decides to cancel the agreement outside of the cancellation period we charge a $cancellation fee to help cover our expensesIn this situation we agreed to cancel the contract without any cancellation fee to satisfy this customerI am attaching a copy of the agreement the customer signedYou will notice that our standard agreement even contains a form to fill out along with instructions on how to send it to usThis customer never sent the form in or followed these instructions, and we still allowed them to cancelFranky, I'm shocked that this person filed a complaint after the major exception that we made for them.Thanks
This individual that has filed this complaint signed a legally binding contract with us to purchase a solar arrayIn addition to this they also took out a solar loan to pay for the price of the system, and signed loan docs, so its unclear to Evelar how they were mistaken on signing up with usWe allow for a day cancellation period in the event that the homeowner has a change of heart on their purchaseIf the customer decides to cancel the agreement outside of the cancellation period we charge a $cancellation fee to help cover our expensesIn this situation we agreed to cancel the contract without any cancellation fee to satisfy this customerI am attaching a copy of the agreement the customer signedYou will notice that our standard agreement even contains a form to fill out along with instructions on how to send it to usThis customer never sent the form in or followed these instructions, and we still allowed them to cancelFranky, I'm shocked that this person filed a complaint after the major exception that we made for them.Thanks