Evelina Skin

Please consider reopening this case I have not received a check Evelina Skin was supposed to send several weeks ago I did not realize I was indicating my acceptance of the request and concluding it I thought I was simply accepting the terms of the request I would be so happy to get this matter settled and be able to accept it fully I have so many phone calls documented, names of people, as well as emails, all requesting I wait another days, finally days---and it still isn't happening!!! Incidentally, they do have the correct address on file, so that is no excuseThank you so much for reconsidering this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Per system records the complainant did agree to that product when the order was originally placed on August 7, The complainant did have the option of not ordering the second product by clicking the button "no thank you"We have not received any returned products from the complainant so we were not able to issue any refundsAs a courtesy, the refund of $and $has been issued back to the complainant in good faith that both products will be confirmed returned back to usPlease allow 7-business days for that refund to reflect and the return address is below [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Giving me a refund for unused/unopened product that I have returned (USPS receipt attached), is truly not going "above and beyond" in resolving this issueAs I mentioned in my original complaint, agreement to Terms & Conditions was never clearly visible during purchase - unless submitting a credit card for payment gives them carte blanche to do anything they wantAdditionally, the cost of the product was never mentioned at allAgain, I didn't get the product that was advertised in their ad, and the fact that I had to shut down the website and call my bank to stop them from continuing to add products and charge me for additional items, should prove that it was not a smooth purchase and certainly not one that I agreed toSince I paid for shipping of the free samples they sent, albeit incorrect product, and returned subsequent product, I would expect a refund for the original "free" samples! Regards, [redacted]

Unfortunately, our Trial program does not work like thatAs agreed to by the Terms and Conditions of the original order, we send the customer a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for themHowever, if we do not receive a cancellation request in the Day time frame, we charge the customer the full price for the product that they orderedA cancellation request was sent in to us twice on 9.16.2016, both of which we responded to educated the customer about our Terms and ConditionsAs a courtesy, we will refund the $back to the customer's account, however we do request that the customer return the product, as we do not send samples, we send a day supply on a trial period to build awareness of our products and servicesWe ask that the customer return the product to the following address:Evelina Returns [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The refund has been issued and we are not responsible if someone does not read the terms and conditionsThey are acknowledged and agreed to when the order is confirmed

In regards to the complaint that was received and the complainant [redacted] , our position on the matter is below for your review. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which... begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. Per system records, the customer had already agreed to a partial refund of $58.46 and $57.46 as of 3/29/2017 to keep the products for $39.95 each. Due to this agreement, we are unable to apply any additional refunds to the account. Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund. Sincerely, [redacted] Evelina Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This only states that I can have a refund This doesn't address the real issue that their advertising practices are horrible for the customers I don't care how many times the terms and condition LINK appears! It is never stated outright and that is the best business practice possibleI will not ACCEPT this resolution just so you can wipe my complaint clean and look as though you have done your part to resolve the issueThe issue has not been resolved until the company changes the messages upfront for the customer Regards, [redacted]

[redacted] [redacted] Revdex.com: I have reviewed the response made by the busiI will be in touch as soon as possible if this does not happen as IHave repeated the waiting too many times.ness in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products As agreed to by these Terms and Conditions, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthly If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you orderedThe customer did not contact us regarding these charges before filing a complaint with the Revdex.com, so policy will be followed and, per policy, we are unable to issued refunds on charges over days oldWe are unable to issue any further refunds on this account at this time / [redacted] Style Definitions */

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedPer system records, the customer called in about her charges as of 12/12/2016, at which point she was issued a full refund of $and $to avoid a dispute with her financial institutionAt no point was the customer told to return product, nor was she issued Returned Merchandise Authorization (RMA) numbers to make the returns eligible for a refundAs the customer was already issued a full refund for the most recent shipment of product, we are unable to issue any further refunds to the accountRefund Information: 12/12/03:15pm By [redacted] - Refunded - $Trans-ID: [redacted] 12/12/03:15pm By [redacted] - Refunded - $Trans-ID: [redacted] We do apologize for any inconvenience

Dear ***,Thank you for contacting us and sharing your concern we want you to be satisfied with your experience I am sorry to hear that you were not satisfied I have reviewed the account and I see we did mail a refund check on 04/05/to the address we have on file and assumed
you received it as we did not receive notification you did notAs a resolution we will re-issue a refund check and mail it to the address we have on file *** ** *** ***
*** ** *** Please allow 5-business days to receive in the mail. I hope this resolves your concern today I hope you have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to the complaint that was received and the complainant *** *** our position on the matter is below for your reviewAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which
begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedAs a courtesy to the customer, we have issued a full refund for the charge of $and $placed on their account in good faith that the customer will return any products they have received to the following address: *** Returns ** *** ***
*** ** *** We suggest that you ship through USPS, as most other shipping companies do not deliver to PO BoxesPlease be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundSincerely, *** *** Customer Support

Per system records, the following orders were placed on 10/3/2016: One (1) Serum Trial - $S&H Shipping Assurance - $As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins
the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedPer system records, the customer agreed to keep the most recent shipment of product for $as of 11/19/and was issued her partial refund of $at that timeThe customer was informed by multiple agents that she would not be issued a full refund for the product due to the return being received over days from the ordering date and due to the agreement to keep the product for $We did attempt to issue a full refund for the client once she threatened to contact Revdex.com, which failed in our system as of 2/4/We are currently unable to issue any further refunds to the account at this time due to this errorWe apologize for any inconvenience

In regards to the complaint that was received and the complainant *** ***, our position on the matter is below for your review: The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our productsAs agreed to
by the Terms and Conditions of the original order, we are unable to issue any refunds for products over days oldDue to this, we are unable to issue you a refund for the charges placed on 12/7/As a courtesy and in good faith that you are returning your most recent shipment, we have issued you a full refund of $and $for the charges placed on 1/6/Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundPlease return your product to the following address: Evelina Returns ** *** *** Phoenix, AZ *** Refund Information: 02/03/03:34pm - Refunded - $Trans-ID: *** 02/03/03:34pm - Refunded - $Trans-ID: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Roman">As
agreed to by the Terms and Conditions of the original order, we send the customer a
Day supply of product for the price of shipping as part of a Day Trial,
which begins the date of the orderThe customer has Days from the date of the order
to try the product and decide if they would like to continue receiving it on a
monthly basisIf they decide that they do not wish to receive the product on a
monthly basis, all the customer needs to do is call or email our Customer Care center and
we are happy to cancel the TrialHowever, we did not receive a
cancellation request in the Day time frame, so we charged the full price for
the product that the customer orderedAs a courtesy to the customer, we are going to refund the charges of $and $in good faith that the customer will return the products that she has received back to usPlease just allow 7-days for the refund to reflect in the customer's accountIf the refund is not received within days, we advise the customer to contact their financial institution to find a different method of obtaining the refund.Return Address:Evelina ReturnsPO Box 52033Phoenix, AZ 85072-2033We suggest that the customer ships through USPS, as most other shipping companies do not deliver to PO Boxes.Refund Information:10/17/06:02pm - Refunded - $Trans-ID: ***10/17/06:02pm - Refunded - $Trans-ID: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***