Evelladerm

To *** *** :Thank you for mediating this consumer complaint from our customer,Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/30/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/14/$for the Skin Cream and $for the Eye Serum.Due to no cancellation the autoship program took effect.The following month on 07/14/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 07/15/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/14/2017, $for the Skin Cream and $for the Eye Serumfor any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 09/12/ $Trans ID:*** dated 09/12/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

As previously mentioned we have issued the customer refunds for the charges on 07/14/2017, $for the Skin Cream and $for the Eye Serum.Our records indicate that the funds were successfully refunded.If you do not see the refund please contact your financial institution and provide them with the transaction ids Here are the refund confirmations:$Trans ID:*** dated 09/12/ $Trans ID:*** dated 09/12/2017.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer,Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/30/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/14/$for the Skin Cream and $for the Eye Serum.Due to no cancellation the autoship program took effect.The following month on 07/14/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 07/15/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/14/2017, $for the Skin Cream and $for the Eye Serumfor any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 09/12/ $Trans ID:*** dated 09/12/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

As previously mentioned we have issued the customer refunds for the charges on 07/14/2017, $for the Skin Cream and $for the Eye Serum.Our records indicate that the funds were successfully refunded.If you do not see the refund please contact your financial institution and provide them with the transaction ids Here are the refund confirmations:$Trans ID:*** dated 09/12/ $Trans ID:*** dated 09/12/2017.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This is to confirm that I have received part of my money back.? On 9/I had received emails one stating my account was credited? $83.92? and another email stating my account was credited? $89.72.? The amount of? $83.92? did show up on my bank account on 9/13.? Yesterday, 9/I applied to your email regarding the refund of? $89.72? asking if they actually refunded me because I have not received it.? As of this morning 9/I have not heard back from them nor have I received? $89.72.? Therefore, my complaint is still unresolved at this time? Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is to confirm that I have received part of my money back.  On 9/12 I had received 2 emails one stating my account was credited $83.92 and another email stating my account was credited $89.72.  The amount of $83.92 did show up on my bank account on 9/13.  Yesterday, 9/14 I applied to your email regarding the refund of $89.72 asking if they actually refunded me because I have not received it.  As of this morning 9/15 I have not heard back from them nor have I received $89.72.  Therefore, my complaint is still unresolved at this time.  Thank you,
[redacted]