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Evelo Reviews (1)

The complainant seems to be willing to send his EVELO Delta bike back for a refund of $3.399.00, which is what we had proposedAs soon as the bike is received, the refund will be issued on his original form of payment.As for the other comments, there is nothing else for us to addThe original EVELO Aries bike was purchased on January 22, 2016, almost a year before the new 4-year/20,000-mile warranty was introduced, as clearly stated on our websiteThe warranty at the time of purchase was months plus an additional months extension, which was part of the promotion Mr [redacted] received.More importantly, we offer a 10-day, at-home trial, during which time a bike can be returned for free for a full refundBeyond that point, our bikes are serviced per our warranty at the time of purchase.With Mr [redacted] , we have gone well beyond what is our standard operating procedureThe original bike was replaced for free for a newer model after the complainant put 2,miles on itWe have provided proof of emailing and physically mailing requested receipts and warranty information in our response, including a tracking numberIt was also attached in our original response to this complaint.As stated previously, we are willing to once again go well beyond what’s required and issue a full refund to put this unproductive situation behind usAll we ask is for the bike to be returned to us at the address providedThe refund will be issued and the confirmation provided.If there is anything else needs from us in this matter, we will be happy to provide

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