Evelots

Revdex.com:I have received my missing products for complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted] ***

At this time, I have been contacted directly by Black Opal regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [A message was left today 09/*/stating that they will issue a refund, but nothing in my account reflecting the said amount.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Black Opal has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

[redacted] [redacted] We provided [redacted] ID number in reference with a full refund for the total order in the amount of $

At this time, I have been contacted directly by Black Opal regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I've contacted Black Opal Cosmetics twice on social media (through Instagram's DM method) and informed them that I still haven't received my missing Total Coverage ConcealerI was informed by a rep that it would be mailed out on that Monday (the convo happened on a Friday I believe) but as of today, August *, 2016, I STILL HAVEN'T RECEIVED MY missing productThese convos took place in mid to late JulyCan someone please contact them again? At this point, I don't know what else to doIt's not even about the money anymore, it's the principle In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

At this time, I have been contacted directly by Black Opal regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I was contacted by a rep in customer service last Tuesday, July [redacted] I believeThe lady was courteous, apologized for the mistake & said that my missing products would be mailed out & I would receive them by Thursday July ***However, as of today, July ***, I have NOT received my productsI will be attempting to contact them (Black Opal) again to get my products In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** We receive two order from the customer in referenceWe shipped both orders with
confirmation of deliveryPlease find delivery confirmation below for both ordersIf the customer would like a refund, she can return one of the orders for a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It took SEVEN business days for the company to respond after given the order number and situation about a double charge I called and no response by phone So I wrote an email same day of ordering and noticing the double charge aug *** would HAVE RESPONDED and cancelled anything if there was a double charge I this company didn't fully respond asked my order number but never cancelled or looked into the problem then on the seventh business day respond its already shipped I asked for a return label as I don't want anything twice wtf am I gonna do with concealer sticks At this point it's the principle I guarantee the Revdex.com if u called there's no response or ability to leave a message to for their customer service I've attached screen shots of the one sentence responses and no types of real resolution or urgency in the matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Black Opal regarding complaint ID ***.I've messaged Black Opal Cosmetics multiple times about my missing product from my order but haven't heard anything back recentlyIn fact, I messaged them on Instagram and all they've done is read the messagesI'm incredibly frustrated at this pointIt's not about the money, it's about the principle at this point.Sincerely,*** ***

Revdex.com:
I've spoken to the VP of marketing and she was able to overnight my package that I never received I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

Customer Service contacted the customer on 9/**/and offered a full refund in the amount of $The customer accepted and the refund was processed

We researched customer’s order on 3/** and found out that *** had returned the package to our Distribution Center on 3/*where it was received on 3/**. New order was shipped on 3/** via *** Priority Overnight and signed for at customer’s address on 3/**/17. Thank you

Revdex.com:I have received my missing products for complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

At this time, I have been contacted directly by Black Opal regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[A message was left today 09/*/2015 stating that they will issue a refund, but nothing in my account reflecting the said...

amount.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] [redacted]
 
[redacted]   We provided [redacted] ID number in reference with a full refund for the total order in the amount of $26.25.

At this time, I have been contacted directly by Black Opal regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 I was contacted by a rep in customer service last Tuesday, July [redacted] I believe. The lady was courteous, apologized for the...

mistake & said that my missing products would be mailed out & I would receive them by Thursday July [redacted]. However, as of today, July [redacted], I have NOT received my products. I will be attempting to contact them (Black Opal) again to get my products. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer contacted the Revdex.com over delivery issues with an order placed on our website in July. Order was placed on Saturday, July *, processed and shipped on Wednesday July *. While Express and Expedited service options are available at checkout, customer selected [redacted]. Tracking...

information from both [redacted] and [redacted] indicate that her package was delivered on Tuesday, July **. We try our best to process orders as fast as we can but dealing with 2 carriers for [redacted] ([redacted] and [redacted]) can sometimes create minor delays, beyond our control. We are happy that she was able to receive her order in a timely fashion.