Revdex.com: This letter is to inform you that Total Magazine Service LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/and assigned ID 12189446.Hello, I want to inform you Total Magazine Service has refunded the $that was in question Therefore my complaint has been resolved [redacted] filed on 6-3- Company agreed to refund on 6-5-via Revdex.com.)Thank you,Laura [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will wait to see if the partial refund that was offered comes through as promised before making any other commitment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This Company is fabricating a story, I Been with my magazine company for years, and they say clearly that they need it to upgrade my Card My *** Card expire on 1-1-they took the first payment Of $when the invoice said TOTAL MAGAZINE I call my company in OHIO *** of *** And find out that these people have been doing this to a lot of their costumers as wellTHEY BEEN HARASSED AND THREATENED TO SEND THEM TO CREDIT COLLECTIONI want these people NOT TO CONTACTBUTTO MOVED ON with their lives and TO NOT MAKE ANY CONTACT TO MY BUSINESS OR ME WHAT SO EVER
[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
This consumers request that we NOT contact her anymore has been achieved; however, we MUST reply to the Revdex.com complaint.We are glad that she got her facts together on the amount of the charge and she is receiving the goods that she has paid forWe have no further action to take to with this consumerWe wish her the best with her current service
We have cancelled this account and have requested a reversal with *** ***We do NOT "operate collaboratively under constantly changing names" nor do we "operate out of various addresses and from various states". We have NOT been contacted by this consumer requesting cancellation or any
other inquiries until this complaint was received. Thank you for bringing it to our attentionAction was taken immediately to resolve this issue. Any questions the consumer or her representative have about this account can be directed to our office
The customer called on 02/23/and left a message we returned the call but no answer On 03/01/17, the customer called and requested to change the name from Mr Robert *** to Mrs Robert *** There have been no other correspondence regarding this account We did not know that there
was a problem regarding this account until we received this complaint We will cancel this order and refund the account by company check
Customer has never contacted us She did agree to years of Star for herself and for Marcia *** She also agreed to year of People for herself We were not aware that customer did not receive her magazines until we we received Revdex.com complaint Magazine was undeliverable
address was corrected and will resume service on 07/03/ Customer has been a renewal customer of ours for years She also did a credit card dispute with credit card company and the credit card company ruled in our favor As of right now, the order is as stands We have tried to contact customer and left message but no return calls
We have not received any phone calls from this customer the only correspondence we received was an email and the Revdex.com complaint We contacted the customer the order with Total Magazine Service has been cancelled and the refund will process back to the account
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I did speak with Samantha again and she could not produce a copy of any of the bills she claimed this company has sent, purchase agreement or a collection notice She also claimed from the first time we spoke my account was in collections and then when I spoke with her today said my account was not in collectionsHer responses were not the same with every time she spoke with me She was very aggressive and argumentative and also would not send me anything in writing, only leaving me a voicemail stating their company does not handle business claims or resolutions in writing I did pay the balance because I do not have time or patience to deal with this piddly bill but would like to remain on record stating I believe this company has shady business dealings, handles billing and customer service dishonestly and in unprofessional ways I also asked to never be contacted again for a solicitation and she said she cannot say that won't happenI will never do business with this company again and warn any consumer against it as well.
Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for bringing this customers complaint to our attention.We spoke with this customer on January 30, 2015. At that time she did place an order in the amount of $360.00. Two different people talked to her on that day and she mentioned that she was paying $23.00/month to someone
else. We explained OUR rates were lower and she agreed to place an order and selected a specific group of magazines for her salon. She set up a payment schedule to make payments of $90.00, and made her first payment using her *** *** card including the security number on the card. Our Caller ID and our invoice show our company name, and we do NOT claim to be anyone other than ourselves. We DID contact her again in APRIL 2015, when the credit card she gave us declinedAT THAT TIME we asked her to update her credit card information. On June 8, her account was reduced to the magazines that had processed and her balance of $270.00, was written off after speaking with herAs the consumer has requested: We will not be calling this consumer regarding this account
Revdex.com:
This letter is to inform you that Total Magazine Service LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/and
assigned ID 12189446.Hello, I want to inform you Total Magazine Service has refunded the $that was in question Therefore my complaint has been resolved*** *** filed on 6-3- Company agreed to refund on 6-5-via Revdex.com.)Thank you,Laura *** ***
We have reviewed this customer's complaint with our agent We have also reviewed the relevant sales protocols and etiquette with our agent to assure that our customer interactions are conducted in the appropriate manner. We have cancelled this customers order with our company and removed
them from our prospect list
This consumer has been a client of ours since 2009. We contacted her in August for her renewal and she asked that we email her a list of our top magazines titles for salons, which we did on 8/29/to ***@gmail.com.We contacted her on 9-5-and we were asked to return the call on
9-6-at 10:CST, which we did and this account was placed on Sept 6, at 10:am CSTA specific list of magazines were selected by "***" and the order was confirmed with payment by credit card and security code at that timeWe processed her order, as agreed, and when we were not able to process her credit card, we attempted to contact her for paymentAs recently at 5-7-15, we were in contact with this customer and she requested that we send another invoice out to her for paymentAs much as we hate to lose a valuable customer, we have chosen to cancel this account and stop all magazines that we are supplying.The consumer can reach us directly, if necessary, to discuss this furtherThis account has been cancelled.Customer Service/Satisfaction is our utmost objective
Revdex.com: This letter is to inform you that Total Magazine Service LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/and assigned ID 12189446.Hello, I want to inform you Total Magazine Service has refunded the $that was in question Therefore my complaint has been resolved [redacted] filed on 6-3- Company agreed to refund on 6-5-via Revdex.com.)Thank you,Laura [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will wait to see if the partial refund that was offered comes through as promised before making any other commitment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This Company is fabricating a story, I Been with my magazine company for years, and they say clearly that they need it to upgrade my Card My *** Card expire on 1-1-they took the first payment Of $when the invoice said TOTAL MAGAZINE I call my company in OHIO *** of *** And find out that these people have been doing this to a lot of their costumers as wellTHEY BEEN HARASSED AND THREATENED TO SEND THEM TO CREDIT COLLECTIONI want these people NOT TO CONTACTBUTTO MOVED ON with their lives and TO NOT MAKE ANY CONTACT TO MY BUSINESS OR ME WHAT SO EVER
This account has been cancelled and no monies are owed This will not affect the customer's credit
Customer's subscription will start with 03/06/issue, and from there she will get a full year worth
[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
This consumers request that we NOT contact her anymore has been achieved; however, we MUST reply to the Revdex.com complaint.We are glad that she got her facts together on the amount of the charge and she is receiving the goods that she has paid forWe have no further action to take to with this consumerWe wish her the best with her current service
We have cancelled this account and have requested a reversal with *** ***We do NOT "operate collaboratively under constantly changing names" nor do we "operate out of various addresses and from various states". We have NOT been contacted by this consumer requesting cancellation or any
other inquiries until this complaint was received. Thank you for bringing it to our attentionAction was taken immediately to resolve this issue. Any questions the consumer or her representative have about this account can be directed to our office
The customer called on 02/23/and left a message we returned the call but no answer On 03/01/17, the customer called and requested to change the name from Mr Robert *** to Mrs Robert *** There have been no other correspondence regarding this account We did not know that there
was a problem regarding this account until we received this complaint We will cancel this order and refund the account by company check
Customer has never contacted us She did agree to years of Star for herself and for Marcia *** She also agreed to year of People for herself We were not aware that customer did not receive her magazines until we we received Revdex.com complaint Magazine was undeliverable
address was corrected and will resume service on 07/03/ Customer has been a renewal customer of ours for years She also did a credit card dispute with credit card company and the credit card company ruled in our favor As of right now, the order is as stands We have tried to contact customer and left message but no return calls
The account was already in quality control to resolve The account will be cancelled and refunded
We have not received any phone calls from this customer the only correspondence we received was an email and the Revdex.com complaint We contacted the customer the order with Total Magazine Service has been cancelled and the refund will process back to the account
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I did speak with Samantha again and she could not produce a copy of any of the bills she claimed this company has sent, purchase agreement or a collection notice She also claimed from the first time we spoke my account was in collections and then when I spoke with her today said my account was not in collectionsHer responses were not the same with every time she spoke with me She was very aggressive and argumentative and also would not send me anything in writing, only leaving me a voicemail stating their company does not handle business claims or resolutions in writing I did pay the balance because I do not have time or patience to deal with this piddly bill but would like to remain on record stating I believe this company has shady business dealings, handles billing and customer service dishonestly and in unprofessional ways I also asked to never be contacted again for a solicitation and she said she cannot say that won't happenI will never do business with this company again and warn any consumer against it as well.
Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for bringing this customers complaint to our attention.We spoke with this customer on January 30, 2015. At that time she did place an order in the amount of $360.00. Two different people talked to her on that day and she mentioned that she was paying $23.00/month to someone
else. We explained OUR rates were lower and she agreed to place an order and selected a specific group of magazines for her salon. She set up a payment schedule to make payments of $90.00, and made her first payment using her *** *** card including the security number on the card. Our Caller ID and our invoice show our company name, and we do NOT claim to be anyone other than ourselves. We DID contact her again in APRIL 2015, when the credit card she gave us declinedAT THAT TIME we asked her to update her credit card information. On June 8, her account was reduced to the magazines that had processed and her balance of $270.00, was written off after speaking with herAs the consumer has requested: We will not be calling this consumer regarding this account
Revdex.com:
This letter is to inform you that Total Magazine Service LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/and
assigned ID 12189446.Hello, I want to inform you Total Magazine Service has refunded the $that was in question Therefore my complaint has been resolved*** *** filed on 6-3- Company agreed to refund on 6-5-via Revdex.com.)Thank you,Laura *** ***
We have spoken to the customer, and have resolved this with the customer to his satisfaction
We have reviewed this customer's complaint with our agent We have also reviewed the relevant sales protocols and etiquette with our agent to assure that our customer interactions are conducted in the appropriate manner. We have cancelled this customers order with our company and removed
them from our prospect list
This consumer has been a client of ours since 2009. We contacted her in August for her renewal and she asked that we email her a list of our top magazines titles for salons, which we did on 8/29/to ***@gmail.com.We contacted her on 9-5-and we were asked to return the call on
9-6-at 10:CST, which we did and this account was placed on Sept 6, at 10:am CSTA specific list of magazines were selected by "***" and the order was confirmed with payment by credit card and security code at that timeWe processed her order, as agreed, and when we were not able to process her credit card, we attempted to contact her for paymentAs recently at 5-7-15, we were in contact with this customer and she requested that we send another invoice out to her for paymentAs much as we hate to lose a valuable customer, we have chosen to cancel this account and stop all magazines that we are supplying.The consumer can reach us directly, if necessary, to discuss this furtherThis account has been cancelled.Customer Service/Satisfaction is our utmost objective
We have spoken to customer, and this matter has been resolved Customer said that we would be responding also that matter has been resolved