Thank you for bringing this customers complaint to our attention.We spoke with this customer on January 30, 2015. At that time she did place an order in the amount of $360.00. Two different people talked to her on that day and she mentioned that she was paying $23.00/month to someone...
else. We explained OUR rates were lower and she agreed to place an order and selected a specific group of magazines for her salon. She set up a payment schedule to make 4 payments of $90.00, and made her first payment using her [redacted] card including the security number on the card. Our Caller ID and our invoice show our company name, and we do NOT claim to be anyone other than ourselves. We DID contact her again in APRIL 2015, when the credit card she gave us declined. AT THAT TIME we asked her to update her credit card information. On June 8, 2015 her account was reduced to the magazines that had processed and her balance of $270.00, was written off after speaking with her. As the consumer has requested: We will not be calling this consumer regarding this account.
This consumers request that we NOT contact her anymore has been achieved; however, we MUST reply to the Revdex.com complaint.We are glad that she got her facts together on the amount of the charge and she is receiving the goods that she has paid for. We have no further action to take to with this consumer. We wish her the best with her current service.
We have cancelled this account and have requested a reversal with [redacted]. We do NOT "operate collaboratively under constantly changing names" nor do we "operate out of various addresses and from various states". We have NOT been contacted by this consumer requesting cancellation or any...
other inquiries until this complaint was received. Thank you for bringing it to our attention. Action was taken immediately to resolve this issue. Any questions the consumer or her representative have about this account can be directed to our office.
We have left messages for customer on 01/21/16. At the time that is when she did the Revdex.com complaint, we left her another message. She did contact us back and she did pay her balance that was owed on her account.
We have not received any phone calls from this customer the only correspondence we received was an email and the Revdex.com complaint. We contacted the customer the order with Total Magazine Service has been cancelled and the refund will process back to the account.
This account has been cancelled and refunded. This customer was contacted by the owner and left a message. He never contacted the owner back. Customer service also contacted him and left a message the message was not returned.
The customer called on 02/23/17 and left a message we returned the call but no answer. On 03/01/17, the customer called and requested to change the name from Mr Robert [redacted] to Mrs Robert [redacted] There have been no other correspondence regarding this account. We did not know that there...
was a problem regarding this account until we received this complaint. We will cancel this order and refund the account by company check.
Customer has never contacted us. She did agree to 3 years of Star for herself and for Marcia [redacted]. She also agreed to 1 year of People for herself. We were not aware that customer did not receive her magazines until we we received Revdex.com complaint. Magazine was undeliverable...
address was corrected and will resume service on 07/03/17. Customer has been a renewal customer of ours for years. She also did a credit card dispute with credit card company and the credit card company ruled in our favor. As of right now, the order is as stands. We have tried to contact customer and left message but no return calls.
Revdex.com:
This letter is to inform you that Total Magazine Service LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/2017 and...
assigned ID 12189446.Hello, I want to inform you Total Magazine Service has refunded the $161.75 that was in question. Therefore my complaint has been resolved. [redacted] filed on 6-3-2017. Company agreed to refund on 6-5-2017 via Revdex.com.)Thank you,Laura [redacted]
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I did speak with Samantha again and she could not produce a copy of any of the bills she claimed this company has sent, purchase agreement or a collection notice. She also claimed from the first time we spoke my account was in collections and then when I spoke with her today said my account was not in collections. Her responses were not the same with every time she spoke with me. She was very aggressive and argumentative and also would not send me anything in writing, only leaving me a voicemail stating their company does not handle business claims or resolutions in writing. I did pay the balance because I do not have time or patience to deal with this piddly bill but would like to remain on record stating I believe this company has shady business dealings, handles billing and customer service dishonestly and in unprofessional ways. I also asked to never be contacted again for a solicitation and she said she cannot say that won't happen. I will never do business with this company again and warn any consumer against it as well.
Regards, [redacted]
Thank you for bringing this customers complaint to our attention.We spoke with this customer on January 30, 2015. At that time she did place an order in the amount of $360.00. Two different people talked to her on that day and she mentioned that she was paying $23.00/month to someone...
else. We explained OUR rates were lower and she agreed to place an order and selected a specific group of magazines for her salon. She set up a payment schedule to make 4 payments of $90.00, and made her first payment using her [redacted] card including the security number on the card. Our Caller ID and our invoice show our company name, and we do NOT claim to be anyone other than ourselves. We DID contact her again in APRIL 2015, when the credit card she gave us declined. AT THAT TIME we asked her to update her credit card information. On June 8, 2015 her account was reduced to the magazines that had processed and her balance of $270.00, was written off after speaking with her. As the consumer has requested: We will not be calling this consumer regarding this account.
This consumers request that we NOT contact her anymore has been achieved; however, we MUST reply to the Revdex.com complaint.We are glad that she got her facts together on the amount of the charge and she is receiving the goods that she has paid for. We have no further action to take to with this consumer. We wish her the best with her current service.
We have cancelled this account and have requested a reversal with [redacted]. We do NOT "operate collaboratively under constantly changing names" nor do we "operate out of various addresses and from various states". We have NOT been contacted by this consumer requesting cancellation or any...
other inquiries until this complaint was received. Thank you for bringing it to our attention. Action was taken immediately to resolve this issue. Any questions the consumer or her representative have about this account can be directed to our office.
We have spoken to the customer, and have resolved this with the customer to his satisfaction.
We have left messages for customer on 01/21/16. At the time that is when she did the Revdex.com complaint, we left her another message. She did contact us back and she did pay her balance that was owed on her account.
We have not received any phone calls from this customer the only correspondence we received was an email and the Revdex.com complaint. We contacted the customer the order with Total Magazine Service has been cancelled and the refund will process back to the account.
This account has been cancelled and refunded. This customer was contacted by the owner and left a message. He never contacted the owner back. Customer service also contacted him and left a message the message was not returned.
We have spoken to customer, and this matter has been resolved. Customer said that we would be responding also that matter has been resolved.
The customer called on 02/23/17 and left a message we returned the call but no answer. On 03/01/17, the customer called and requested to change the name from Mr Robert [redacted] to Mrs Robert [redacted] There have been no other correspondence regarding this account. We did not know that there...
was a problem regarding this account until we received this complaint. We will cancel this order and refund the account by company check.
Customer's subscription will start with 03/06/17 issue, and from there she will get a full year worth.
Customer has never contacted us. She did agree to 3 years of Star for herself and for Marcia [redacted]. She also agreed to 1 year of People for herself. We were not aware that customer did not receive her magazines until we we received Revdex.com complaint. Magazine was undeliverable...
address was corrected and will resume service on 07/03/17. Customer has been a renewal customer of ours for years. She also did a credit card dispute with credit card company and the credit card company ruled in our favor. As of right now, the order is as stands. We have tried to contact customer and left message but no return calls.
Revdex.com:
This letter is to inform you that Total Magazine Service LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/2017 and...
assigned ID 12189446.Hello, I want to inform you Total Magazine Service has refunded the $161.75 that was in question. Therefore my complaint has been resolved. [redacted] filed on 6-3-2017. Company agreed to refund on 6-5-2017 via Revdex.com.)Thank you,Laura [redacted]
The account was already in quality control to resolve. The account will be cancelled and refunded.
[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I did speak with Samantha again and she could not produce a copy of any of the bills she claimed this company has sent, purchase agreement or a collection notice. She also claimed from the first time we spoke my account was in collections and then when I spoke with her today said my account was not in collections. Her responses were not the same with every time she spoke with me. She was very aggressive and argumentative and also would not send me anything in writing, only leaving me a voicemail stating their company does not handle business claims or resolutions in writing. I did pay the balance because I do not have time or patience to deal with this piddly bill but would like to remain on record stating I believe this company has shady business dealings, handles billing and customer service dishonestly and in unprofessional ways. I also asked to never be contacted again for a solicitation and she said she cannot say that won't happen. I will never do business with this company again and warn any consumer against it as well.
Regards, [redacted]