Even

Complaint: [redacted] I am rejecting this response because: There was no resolution to my concern, I do not believe any compensation will be made to me at this point but, none of my concerns have been resolved.Sincerely, [redacted]

Hi there,
Now that we better understand your history with Even, we’ve realized exactly what went wrongSince we allow you to turn Pay Protection on or off at any time, we should have proactively shown you the things that had changed since you’d last used the featureThis was an oversight on our
partWe apologize for not explaining the three-day rule more clearly ahead of timeBased on your experience, we will be taking measures through the app’s design to prevent similar miscommunications in the future
In an effort to apply rules to all our members consistently and fairly, we made your life harder, and we’re sorry that not being able to make an exception caused you stress

Hi there,
Now that we better understand your history with Even, we’ve realized exactly what went wrongSince we allow you to turn Pay Protection on or off at any time, we should have proactively shown you the things that had changed since you’d last used the featureThis was an oversight on our
partWe apologize for not explaining the three-day rule more clearly ahead of timeBased on your experience, we will be taking measures through the app’s design to prevent similar miscommunications in the future
In an effort to apply rules to all our members consistently and fairly, we made your life harder, and we’re sorry that not being able to make an exception caused you stress

Complaint: [redacted]I am rejecting this response because: There was no resolution to my concern, I do not believe any compensation will be made to me at this point but, none of my concerns have been resolved.Sincerely,[redacted]