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Evening Grace Transportation LLC

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Evening Grace Transportation LLC Reviews (3)

Revdex.com Complaint #[redacted]
The reason that we insist on producing contracts and updating them when changes are made is so that both parties know exactly what the expectations are.  Ms [redacted] changed her contract two days before her wedding.  She changed her drop off time to 6:15pm....

  She was dropped off at 6:17pm.  The bridal party boarded the bus at 5:10pm for 43 minute ride to [redacted] from the [redacted].  They would have been late in any event due to the length of pictures and bus boarding time.  It wasn't until after the wedding that the issue of being dropped of at 5:30 was brought up in an attempt to solicit a refund.  The position of the company is that we performed our requirements based on the contract and no refund will be given.

When first agreeing on a contract with Evening's Grace, I inquired about only renting the bus for 3 hours but was informed that 4 hours was the minimum. Therefore, because we paid for 4 hours, we wanted our contract to reflect that (which is why the drop-off time was changed from 6:00pm to 6:15pm).
Also, according to our calculations, the ride from the photo location to the reception should have taken approximately 35 minutes. We were all seated and in the bus before 5:10pm, and we did not arrive to the location until well over an hour later, at 6:17pm. Our photographers, who stopped to get gas and then proceeded to wait on the side of the road (per our driver's request), still arrived to the reception hall before we did. The fact still stands that our driver was ill-prepared for the job (did not have any sort of navigation device); she got lost, and as a result made our wedding party, our videographers (who followed the bus), and our photographers (who the driver  asked to wait on the side of the road) extremely late to our wedding reception. Our driver could have asked any of the 14 individuals with smart phones in the bus to pull up navigation, but instead, she proceeded to drive in the wrong direction, clearly having no idea where she was going. After realizing we were lost and receiving a call from our photographers, my maid of honor pulled up google maps on her phone and gave it to the bus driver. This whole mishap could have been avoided if the driver would have a.) been prepared for the task that she was hired to complete or b.) simply asked for assistance from the start.

Company Rebuttal Response by telephone/Revdex.com staff 
The position of the company stands with their initial response that services were performed as requirements based on the contract and no refund will be given.   Attached are the contract and email correspondences supporting their position.

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Address: 3100 E 45th St Annex 1, Cleveland, Ohio, United States, 44127-1088

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