Event Furniture Source

The customer has not responded to our requests seeking details on the damage so we can provide replacements Unfortunately there is nothing we can do without this information

We are sorry that this customer has had a negative experience The order was placed on Thursday, 6/through our website The product was shipped by FedEx business days later on Monday, 6/ FedEx attempted to make a delivery on Friday, 7/ The customer was not available, so a second attempt scheduled and made on Tuesday, 7/ Unfortunately the product had been damaged in transit and was refused upon delivery and sent back to our warehouse We spoke with the customer prior to receiving the damaged package We apologized that it had been damaged and assured her we would send out another When the customer informed us of an upcoming event, we informed her that Ground shipping would not reach her in time but we could expedite the package if she wanted The cost of that option was approximately $200, which was relayed to the customer She declined the expedited shipping, so we sent the replacement out by Ground service The replacement reached her in a reasonable time, but was mislabled from the factory and a similar bar was delivered, but not the bar the customer had ordered We do not in fact have a bar listed for less, as the bar she received was different from our stock We took full responsibility for the mixup, and would send a new bar, but the customer has used the bar she received In light of the fact that the first bar was damaged while out of our control, and the second shipment was incorrect, we have refunded the customer as requested She is welcome to keep the product she received in error at no cost

Complaint:
I am rejecting this response because:
I have sent you, the Revdex.com, and Bank of America all plenty of photosPlease quit playing a game, I cannot afford to take time off of work to take additional "detailed photos." Especially as I lost income throughout this process of dealing with your business and now I am trying to make up for it.
Your equipment is available for you to pick it immediately, I cannot just keep it in storage for you as you go through your claims process.
Regards,
*** ***

We are truly sorry that our customer is not satisfied.  Every effort has been made to complete the order beyond the customer's expectations.  The order was shipped promptly and in full upon the customer's acceptance of the order.  It was indeed scheduled for a residential delivery,...

but one of the pallets was too large for the driver to remove it in full from the truck.   At our expense, we arranged a re-delivery and for the delivery company to provide additional personnel to disassemble the pallet and remove the goods safely from the truck.  The remaining items on the order were delivered at that time.   The re-delivery was authorized by our company immediately upon the customer's complaint, but was delayed until the customer scheduled the delivery appointment.  
 
Occasionally our equipment is damaged in transit.  We ask our customers to accept the shipment as only a small portion of the product is typically damaged.  We then file a freight claim on the customer's behalf and send replacements for the damaged goods, or offer a solution acceptable to the customer.  We currently await details of the customer's claims of damage so we can arrange for replacement product or provide another acceptable solution.  
 
Due to the bulky nature of our products, our return policy states that all returns are at the buyer's expense and subject to a restocking fee.  The customer was aware and agreed in writing to our terms.  We have incurred significant additional expense to fulfill the customer's order after a second delivery.  We will also be happy to replace damaged equipment so the order is received as expected.  Unfortunately in this case we cannot refund the order in full and incur additional shipping expense, due to a delivery difficulty and claims of damage in shipping.  We pride ourselves on our attention to customer service and providing a great value, and feel we've offered every possible solution for this situation.   
 
Sincerely, 
 
[redacted]

We are sorry that this customer has had a negative experience.  The order was placed on Thursday, 6/26 through our website.  The product was shipped by FedEx 2 business days later on Monday, 6/30.  FedEx attempted to make a delivery on Friday, 7/4.  The customer was not...

available, so a second attempt scheduled and made on Tuesday, 7/8.  Unfortunately the product had been damaged in transit and was refused upon delivery and sent back to our warehouse.  
 
We spoke with the customer prior to receiving the damaged package.  We apologized that it had been damaged and assured her we would send out another.  When the customer informed us of an upcoming event, we informed her that normal Ground shipping would not reach her in time but we could expedite the package if she wanted.  The cost of that option was approximately $200, which was relayed to the customer.  She declined the expedited shipping, so we sent the replacement out by normal Ground service.  
 
The replacement reached her in a reasonable time, but was mislabled from the factory and a similar bar was delivered, but not the bar the customer had ordered.  We do not in fact have a bar listed for less, as the bar she received was different from our stock.  
 
We took full responsibility for the mixup, and would send a new bar, but the customer has used the bar she received.  In light of the fact that the first bar was damaged while out of our control, and the second shipment was incorrect, we have refunded the customer as requested.  She is welcome to keep the product she received in error at no cost.

The customer has not responded to our requests seeking details on the damage so we can provide replacements.  Unfortunately there is nothing we can do without this information.

Review: FEBRUARY 1ST I COMPLETED A NEAR $12,000 PURCHASE OF TABLES, CHAIRS, AND OTHER ACCESSORIES FROM EVENTS FURNITURE SOURCE. ON FEBRUARY 10TH I WAS SCHEDULED TO RECEIVE MY SHIPMENT. THE SHIPMENT ARRIVED HOWEVER THERE WERE A FEW ISSUES: 1. THE SHIPPER (EVENT FURNITURE SOURCE) PACKAGED THEIR CHAIRS ABOVE THEIR RECOMMENCED STACK HEIGHT OF SEVEN CHAIRS.2. THE SHIPPER FAILED TO ARRANGE PRODUCT FOR RESIDENTIAL DELIVERY (WHICH WAS AGREED BUYER AND SELLER) AND THEREFORE THE DELIVERY COMPANY WAS UNABLE TO UNLOAD THE PRODUCT. IN TURN I HAD NO CHOICE BUT TO REFUSE PARTIAL SHIPMENT. I WOULD HAVE REFUSED IT ALL BUT SINCE WE DISASSEMBLED A FEW PALLETS (TO MOVE) THE DELIVERY COMPANY DID NOT, UNDERSTANDABLY, ACCEPT.3. UPON OPENING WE NOTICED DAMAGED TO MANY CHAIRS AND QUICKLY TOOK PICTURES AND EMAILED THEM TO EVENTS FURNITURE SOURCE. 4. I DID NOT HEAR OF A SOLUTION FOR A THREE BUSINESS DAYS REGARDING DAMAGED CHAIRS RECEIVED. 5. WILL MURPHY, EVENTS FURNITURE SOURCE'S EMPLOYEE REQUIRED ME AND A FEW "BUDDIES" TO UNLOAD THE DELIVERY TRUCK OURSELVES WHICH IS UNACCEPTABLE TO ME AND ESTES (THE DELIVERY COMPANY). WILL HAD NO OTHER SOLUTION UNTIL I NOTIFIED ESTES OF WILL'S REQUEST. ESTES' SUPERVISOR, JIMMY, TOLD ME I COULD NOT AND SHOULD NOT ATTEMPT TO UNLOAD ANYTHING OFF THEIR TRUCK BECAUSE I AM NOT A TRAINED EMPLOYEE AND THAT IT WAS THE SHIPPERS RESPONSIBILITY TO ARRANGE FOR PROPER RESIDENTIAL DELIVERY.6. IT IS NOW FEBRUARY 24TH 2014, STILL WITHOUT PRODUCT. AS A RESULT OF THE MENTIONED ABOVE OUR COMPANY HAS LOST INCOME AND CLIENTELE. NOT TO MENTION POTENTIAL CLIENTELE LOST AS WE ARE UNABLE TO SCHEDULE FUTURE RENTALS. I HAVE RECORDS OF EVERYTHING MENTIONED.THANK YOU,[redacted]Desired Settlement: I WANT A FULL REFUND DUE TO THE DAMAGED CHAIRS (POOR WORKMANSHIP), FAILED DELIVERY (WHICH WAS SELLERS RESPONSIBILITY AS MENTIONED) AND MOST IMPORTANTLY THE ADVERSE FISCAL EFFECT THIS PURCHASE HAS HAD ON MYSELF AND OUR COMPANY.I SHOULD NOT HAVE TO PAY ANY RESTOCKING FEE OR DELIVERY FEES AS NONE OF THIS WAS MY FAULT.

Business

Response:

We are truly sorry that our customer is not satisfied. Every effort has been made to complete the order beyond the customer's expectations. The order was shipped promptly and in full upon the customer's acceptance of the order. It was indeed scheduled for a residential delivery, but one of the pallets was too large for the driver to remove it in full from the truck. At our expense, we arranged a re-delivery and for the delivery company to provide additional personnel to disassemble the pallet and remove the goods safely from the truck. The remaining items on the order were delivered at that time. The re-delivery was authorized by our company immediately upon the customer's complaint, but was delayed until the customer scheduled the delivery appointment.

Review: I found Events Tables website online. I was looking to buy a portable 4ft folding bar to use for business purposes; I own a staffing and party planing company. Since I had been renting bars from a 3rd party rental company frequently it made sense for me to buy my own. I found the black marble folding bar that I had previously owned and decided to order that one from events table. I called the company to see how long it would take to deliver the bar, and they had informed me 7 to 10 business days. (This information was important to me because I need to arrange to reservation if I needed to rent a bar from the 3rd party rental company I had been using). When the bar finally arrived 13 business days after I had ordered it, (which was another weekend that I needed to rent a bar, meaning less profit for me) it had been delivered damaged. The bar was sent back to events table. I got in touch with Will there who had informed me that I would not be compensated for this inconvenience, I would also need to pay $200 in shipping costs to get it here in time for the next weekend coming up that I needed it for. After going back an forth I decided to just wait it out another 7 to 10 business days to receive a new bar. To my relief the bar finally came about a week after I had ordered the new one to be delivered. I put the 90lb bar in my garage to store it until I needed it for the upcoming weekend. That saturday I took the bar out, and it was not the bar I had ordered! In fact the quality was horrible, all it was was black painted ply wood; the one I ordered was covered in a laminated material so it would wear better. I contact Will from events table again, where it explained that he would figure out the issue. After over a month of going back and forth, there has still been no resolution to my issue of receiving a product that I did not order. In fact the bar they sent me is listed for $50 less then the one that I had ordered. They have not answered my emails in over a week.Desired Settlement: I would like a full refund.

Business

Response:

We are sorry that this customer has had a negative experience. The order was placed on Thursday, 6/26 through our website. The product was shipped by FedEx 2 business days later on Monday, 6/30. FedEx attempted to make a delivery on Friday, 7/4. The customer was not available, so a second attempt scheduled and made on Tuesday, 7/8. Unfortunately the product had been damaged in transit and was refused upon delivery and sent back to our warehouse.