The customer, [redacted] , contacted our office late in January in regards to bamboo pillows she had purchased at a holiday kiosk in the [redacted] She stated that her father had purchased pillows a few days prior and she had tried them and decided she wanted to make a purchase as wellOn her first phone call she stated that there were only pillows in the green bag left and that she had asked the agent what the difference was and the agent told her there wasn’t a difference and the price was the same [redacted] purchased two pillows for $where our pillows are normally sold for $70-$each depending on size and model [redacted] then took her pillows home and several weeks later contacted us to let us know that she was not satisfied with the agent and felt that she got a different pillow than she had “sampled” on the kioskThe customer service manager had spoken with the agent previously about her experience at the kiosk and to find out exactly what was being sold for what price and when prior to [redacted] ever calling our office, they wanted to be sure to have answers should any customers call with any questionsThe sales agent is an independent contractor and not obligated to contact customers at any point in time or under any circumstances and [redacted] was informed of this when she asked that the information be forwarded on to the sales agentThe information was forwarded, after that it is up to the agent whether or not they contact the customerThe manager told [redacted] in the second phone call that they had not heard back from the agent in regards to her concerns, which they hadn’t, they had spoken to the agent prior to [redacted] contacting the office [redacted] was notified of the “All Sales Final” policy at the time of purchase, numerous signs were up on the kiosk, it is stated on the receipt and she was notified of the policy during both phone calls as wellThe customer service manager tried to offer a solution to [redacted] by going outside of their job and offering a discount on different pillows but [redacted] refused to take the offerWe are unable to accept returns or exchanges on the pillows, as [redacted] was told several times, and [redacted] refused the solutions we gave herThe customer service manager also told [redacted] she could try washing her pillow as that sometimes helps with the comfort level for the customer [redacted] began attacking the manager verbally during the second phone call in regards to the washing of the pillows as one tag states you can wash the pillow and the other tag states you cannotI have personally washed my pillows several times and informed [redacted] of thisThere are many articles of clothing that state “dry clean only” or “machine wash cold” but we do not always follow those directionsThe manager informed [redacted] in both phone calls that there is no real difference between the two models of pillows, both pillows have a removable bamboo outer shell, both pillows have shredded memory foam inside of them mixed with a cooling gel, all pillows are manufactured by weight and the “queen” and “king” pillows in both models are identicalThe customer’s perceived difference in texture cannot be blamed on Event SalesThe only difference in the pillows is that one is made in the United States and the other is made overseasThe customer was informed of this during both phone calls and at the time of purchaseThe agent also had told the manager, prior to [redacted] contacting us, that the kiosk was set up so that the pillow that the customer was feeling was directly above the pillow that the customer would purchaseOnce the one model was gone the “demo” pillows for that model were removed [redacted] said she felt a pillow at the kiosk when she made her purchase and that it was not the pillow she purchased, this is not possible as the time in which she made her purchase only her model was available therefore only that model was on display to be felt [redacted] was in no way mislead or lied toShe received two pillows for an amazing deal that will probably never happen again [redacted] purchased the pillows that were on display to be felt at the time of purchase [redacted] was given several solutions to her situation, some of which are not offered to any other customers as they are outside of company policy, and refused to take any of the solutions offeredWhen [redacted] could not get more free pillows she became hostile and threatening toward the customer service manager that was doing everything in her power to assist her
Revdex.com: I have reviewed the response made by the business in reference to c [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with their responseI was upset but I was never irate, hostile or rudeI felt like I was not being given the truth.I also never said that I felt or sampled a pillow at the kioskI only tried my dads pillowI never said there were only pillows in the green bags on display eitherThere were both.The manager only gave me one offer, and that was a discount off of new pillowsHowever, I didn't feel like I should have to purchase new pillows for the miscommunication to me by the kiosk attendant.when I called back the 2nd time to question her about washing the pillow, I felt like she was trying to get me to void the warranty by washing the one pillow as it clearly states it is not washable on the tagI do not remember there being a sample pillow at the kioskI have attached pictures of the two pillows (my dads and mine), there are obvious differencesI understand and I believe it to be true, that the contents inside the pillows are the same, however you can clearly see that the outside is made of a stiff material on my pillow and a soft material on my dads pillowThe difference in comfort while laying your head on each pillow is very noticeableI never stated that I wanted free pillows, I want to exchange pillows for the ones that I thought I was purchasingWhich is what I've stated all along[redacted]
I am rejecting this response because:I will file a lawsuit against the company for defamation of character I was the one who called the police and nobody was threatenedThey can review their tape, the interaction between the supervisor and I wasn't irateFor them to paint me like a irate customer is defamationTherefore, I will sue
While we understand *** *** concerns we are unable to provide any returns, refunds or exchanges on pillows as was stated in many locations on the kiosk, on the customer receipt and in both phone callsThe customer service manager offered a discount on two new pillows and *** *** refused the discountIt is never in a company’s best interest to intentionally “make” a customer void a warranty and the customer service manager was not trying to harm the customer or the pillows, she was simply trying to help *** *** in any way possible to enjoy the comfort of her pillowsOur policies are clear and have been told to *** *** multiple times, we cannot exchange her pillows*** *** could contact the office for a discount on two new pillows*** *** was informed that the pillows she received, the pillows in the green bag, do not have a warranty so there is no warranty to void*** *** could also remove the stuffing from the inner lining and put it inside the zippered shell which would remove the “stiff” portion of the pillow, which seems to be the main concernRemoving the stuffing from the interior lining would not void any warranty as a warranty does not exist to be voidedIf *** *** has any questions she is welcome to contact our office and we will be happy to assist by any means possible within our policies and procedures
Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree with their response. I was upset but I was never irate, hostile or rude. I felt like I was not being given the truth.I also never said that I felt or sampled a pillow at the kiosk. I only tried my dads pillow. I never said there were only pillows in the green bags on display either. There were both.The manager only gave me one offer, and that was a discount off of 2 new pillows. However, I didn't feel like I should have to purchase new pillows for the miscommunication to me by the kiosk attendant.when I called back the 2nd time to question her about washing the pillow, I felt like she was trying to get me to void the warranty by washing the one pillow as it clearly states it is not washable on the tag. I do not remember there being a sample pillow at the kiosk. I have attached pictures of the two pillows (my dads and mine), there are obvious differences. I understand and I believe it to be true, that the contents inside the pillows are the same, however you can clearly see that the outside is made of a stiff material on my pillow and a soft material on my dads pillow. The difference in comfort while laying your head on each pillow is very noticeable. I never stated that I wanted free pillows, I want to exchange pillows for the ones that I thought I was purchasing. Which is what I've stated all along.[redacted]
The customer, [redacted], contacted our office late in January in regards to bamboo pillows she had purchased at a holiday kiosk in the [redacted] She stated that her father had purchased pillows a few days prior and she had tried them and decided she wanted to make a...
purchase as well. On her first phone call she stated that there were only pillows in the green bag left and that she had asked the agent what the difference was and the agent told her there wasn’t a difference and the price was the same. [redacted] purchased two pillows for $40 where our pillows are normally sold for $70-$100 each depending on size and model. [redacted] then took her pillows home and several weeks later contacted us to let us know that she was not satisfied with the agent and felt that she got a different pillow than she had “sampled” on the kiosk. The customer service manager had spoken with the agent previously about her experience at the kiosk and to find out exactly what was being sold for what price and when prior to [redacted] ever calling our office, they wanted to be sure to have answers should any customers call with any questions. The sales agent is an independent contractor and not obligated to contact customers at any point in time or under any circumstances and [redacted] was informed of this when she asked that the information be forwarded on to the sales agent. The information was forwarded, after that it is up to the agent whether or not they contact the customer. The manager told [redacted] in the second phone call that they had not heard back from the agent in regards to her concerns, which they hadn’t, they had spoken to the agent prior to [redacted] contacting the office. [redacted] was notified of the “All Sales Final” policy at the time of purchase, numerous signs were up on the kiosk, it is stated on the receipt and she was notified of the policy during both phone calls as well. The customer service manager tried to offer a solution to [redacted] by going outside of their job and offering a discount on different pillows but [redacted] refused to take the offer. We are unable to accept returns or exchanges on the pillows, as [redacted] was told several times, and [redacted] refused the solutions we gave her. The customer service manager also told [redacted] she could try washing her pillow as that sometimes helps with the comfort level for the customer. [redacted] began attacking the manager verbally during the second phone call in regards to the washing of the pillows as one tag states you can wash the pillow and the other tag states you cannot. I have personally washed my pillows several times and informed [redacted] of this. There are many articles of clothing that state “dry clean only” or “machine wash cold” but we do not always follow those directions. The manager informed [redacted] in both phone calls that there is no real difference between the two models of pillows, both pillows have a removable bamboo outer shell, both pillows have shredded memory foam inside of them mixed with a cooling gel, all pillows are manufactured by weight and the “queen” and “king” pillows in both models are identical. The customer’s perceived difference in texture cannot be blamed on Event Sales. The only difference in the pillows is that one is made in the United States and the other is made overseas. The customer was informed of this during both phone calls and at the time of purchase. The agent also had told the manager, prior to [redacted] contacting us, that the kiosk was set up so that the pillow that the customer was feeling was directly above the pillow that the customer would purchase. Once the one model was gone the “demo” pillows for that model were removed. [redacted] said she felt a pillow at the kiosk when she made her purchase and that it was not the pillow she purchased, this is not possible as the time in which she made her purchase only her model was available therefore only that model was on display to be felt. [redacted] was in no way mislead or lied to. She received two pillows for an amazing deal that will probably never happen again. [redacted] purchased the pillows that were on display to be felt at the time of purchase. [redacted] was given several solutions to her situation, some of which are not offered to any other customers as they are outside of company policy, and refused to take any of the solutions offered. When [redacted] could not get more free pillows she became hostile and threatening toward the customer service manager that was doing everything in her power to assist her.
Revdex.com:
I have reviewed the response made by the business in reference t[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like the kiosk vender to be held accountable for their mistakes and misleading information. I would like for the company to not allow the kiosk vender to put out old products and sell them as the new and improved versions. I would like the kiosk vender to admit in the failure to provide the product that the customer requestsed to purchase. And I woukd like to receive the pillows that I intended on purchasing. [redacted]
We are happy to ship out any broken pieces as long as customer is willing to pay the shipping $3.95The customer can also contact the fair to locate the vendor/company that was selling this item.The company the customer purchased this from should be able to ship them out directly to the...
customer.Since the customer did not purchase the item directly from us we would require the shipping fee.If the customer can provide us with the company information we could also contact them directly to get this resolved for the customer. Thank you.
The customer, [redacted] , contacted our office late in January in regards to bamboo pillows she had purchased at a holiday kiosk in the [redacted] She stated that her father had purchased pillows a few days prior and she had tried them and decided she wanted to make a purchase as wellOn her first phone call she stated that there were only pillows in the green bag left and that she had asked the agent what the difference was and the agent told her there wasn’t a difference and the price was the same [redacted] purchased two pillows for $where our pillows are normally sold for $70-$each depending on size and model [redacted] then took her pillows home and several weeks later contacted us to let us know that she was not satisfied with the agent and felt that she got a different pillow than she had “sampled” on the kioskThe customer service manager had spoken with the agent previously about her experience at the kiosk and to find out exactly what was being sold for what price and when prior to [redacted] ever calling our office, they wanted to be sure to have answers should any customers call with any questionsThe sales agent is an independent contractor and not obligated to contact customers at any point in time or under any circumstances and [redacted] was informed of this when she asked that the information be forwarded on to the sales agentThe information was forwarded, after that it is up to the agent whether or not they contact the customerThe manager told [redacted] in the second phone call that they had not heard back from the agent in regards to her concerns, which they hadn’t, they had spoken to the agent prior to [redacted] contacting the office [redacted] was notified of the “All Sales Final” policy at the time of purchase, numerous signs were up on the kiosk, it is stated on the receipt and she was notified of the policy during both phone calls as wellThe customer service manager tried to offer a solution to [redacted] by going outside of their job and offering a discount on different pillows but [redacted] refused to take the offerWe are unable to accept returns or exchanges on the pillows, as [redacted] was told several times, and [redacted] refused the solutions we gave herThe customer service manager also told [redacted] she could try washing her pillow as that sometimes helps with the comfort level for the customer [redacted] began attacking the manager verbally during the second phone call in regards to the washing of the pillows as one tag states you can wash the pillow and the other tag states you cannotI have personally washed my pillows several times and informed [redacted] of thisThere are many articles of clothing that state “dry clean only” or “machine wash cold” but we do not always follow those directionsThe manager informed [redacted] in both phone calls that there is no real difference between the two models of pillows, both pillows have a removable bamboo outer shell, both pillows have shredded memory foam inside of them mixed with a cooling gel, all pillows are manufactured by weight and the “queen” and “king” pillows in both models are identicalThe customer’s perceived difference in texture cannot be blamed on Event SalesThe only difference in the pillows is that one is made in the United States and the other is made overseasThe customer was informed of this during both phone calls and at the time of purchaseThe agent also had told the manager, prior to [redacted] contacting us, that the kiosk was set up so that the pillow that the customer was feeling was directly above the pillow that the customer would purchaseOnce the one model was gone the “demo” pillows for that model were removed [redacted] said she felt a pillow at the kiosk when she made her purchase and that it was not the pillow she purchased, this is not possible as the time in which she made her purchase only her model was available therefore only that model was on display to be felt [redacted] was in no way mislead or lied toShe received two pillows for an amazing deal that will probably never happen again [redacted] purchased the pillows that were on display to be felt at the time of purchase [redacted] was given several solutions to her situation, some of which are not offered to any other customers as they are outside of company policy, and refused to take any of the solutions offeredWhen [redacted] could not get more free pillows she became hostile and threatening toward the customer service manager that was doing everything in her power to assist her
Revdex.com: I have reviewed the response made by the business in reference to c [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with their responseI was upset but I was never irate, hostile or rudeI felt like I was not being given the truth.I also never said that I felt or sampled a pillow at the kioskI only tried my dads pillowI never said there were only pillows in the green bags on display eitherThere were both.The manager only gave me one offer, and that was a discount off of new pillowsHowever, I didn't feel like I should have to purchase new pillows for the miscommunication to me by the kiosk attendant.when I called back the 2nd time to question her about washing the pillow, I felt like she was trying to get me to void the warranty by washing the one pillow as it clearly states it is not washable on the tagI do not remember there being a sample pillow at the kioskI have attached pictures of the two pillows (my dads and mine), there are obvious differencesI understand and I believe it to be true, that the contents inside the pillows are the same, however you can clearly see that the outside is made of a stiff material on my pillow and a soft material on my dads pillowThe difference in comfort while laying your head on each pillow is very noticeableI never stated that I wanted free pillows, I want to exchange pillows for the ones that I thought I was purchasingWhich is what I've stated all along[redacted]
I am rejecting this response because:I will file a lawsuit against the company for defamation of character I was the one who called the police and nobody was threatenedThey can review their tape, the interaction between the supervisor and I wasn't irateFor them to paint me like a irate customer is defamationTherefore, I will sue
While we understand *** *** concerns we are unable to provide any returns, refunds or exchanges on pillows as was stated in many locations on the kiosk, on the customer receipt and in both phone callsThe customer service manager offered a discount on two new pillows and *** *** refused the discountIt is never in a company’s best interest to intentionally “make” a customer void a warranty and the customer service manager was not trying to harm the customer or the pillows, she was simply trying to help *** *** in any way possible to enjoy the comfort of her pillowsOur policies are clear and have been told to *** *** multiple times, we cannot exchange her pillows*** *** could contact the office for a discount on two new pillows*** *** was informed that the pillows she received, the pillows in the green bag, do not have a warranty so there is no warranty to void*** *** could also remove the stuffing from the inner lining and put it inside the zippered shell which would remove the “stiff” portion of the pillow, which seems to be the main concernRemoving the stuffing from the interior lining would not void any warranty as a warranty does not exist to be voidedIf *** *** has any questions she is welcome to contact our office and we will be happy to assist by any means possible within our policies and procedures
Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree with their response. I was upset but I was never irate, hostile or rude. I felt like I was not being given the truth.I also never said that I felt or sampled a pillow at the kiosk. I only tried my dads pillow. I never said there were only pillows in the green bags on display either. There were both.The manager only gave me one offer, and that was a discount off of 2 new pillows. However, I didn't feel like I should have to purchase new pillows for the miscommunication to me by the kiosk attendant.when I called back the 2nd time to question her about washing the pillow, I felt like she was trying to get me to void the warranty by washing the one pillow as it clearly states it is not washable on the tag. I do not remember there being a sample pillow at the kiosk. I have attached pictures of the two pillows (my dads and mine), there are obvious differences. I understand and I believe it to be true, that the contents inside the pillows are the same, however you can clearly see that the outside is made of a stiff material on my pillow and a soft material on my dads pillow. The difference in comfort while laying your head on each pillow is very noticeable. I never stated that I wanted free pillows, I want to exchange pillows for the ones that I thought I was purchasing. Which is what I've stated all along.[redacted]
The customer, [redacted], contacted our office late in January in regards to bamboo pillows she had purchased at a holiday kiosk in the [redacted] She stated that her father had purchased pillows a few days prior and she had tried them and decided she wanted to make a...
purchase as well. On her first phone call she stated that there were only pillows in the green bag left and that she had asked the agent what the difference was and the agent told her there wasn’t a difference and the price was the same. [redacted] purchased two pillows for $40 where our pillows are normally sold for $70-$100 each depending on size and model. [redacted] then took her pillows home and several weeks later contacted us to let us know that she was not satisfied with the agent and felt that she got a different pillow than she had “sampled” on the kiosk. The customer service manager had spoken with the agent previously about her experience at the kiosk and to find out exactly what was being sold for what price and when prior to [redacted] ever calling our office, they wanted to be sure to have answers should any customers call with any questions. The sales agent is an independent contractor and not obligated to contact customers at any point in time or under any circumstances and [redacted] was informed of this when she asked that the information be forwarded on to the sales agent. The information was forwarded, after that it is up to the agent whether or not they contact the customer. The manager told [redacted] in the second phone call that they had not heard back from the agent in regards to her concerns, which they hadn’t, they had spoken to the agent prior to [redacted] contacting the office. [redacted] was notified of the “All Sales Final” policy at the time of purchase, numerous signs were up on the kiosk, it is stated on the receipt and she was notified of the policy during both phone calls as well. The customer service manager tried to offer a solution to [redacted] by going outside of their job and offering a discount on different pillows but [redacted] refused to take the offer. We are unable to accept returns or exchanges on the pillows, as [redacted] was told several times, and [redacted] refused the solutions we gave her. The customer service manager also told [redacted] she could try washing her pillow as that sometimes helps with the comfort level for the customer. [redacted] began attacking the manager verbally during the second phone call in regards to the washing of the pillows as one tag states you can wash the pillow and the other tag states you cannot. I have personally washed my pillows several times and informed [redacted] of this. There are many articles of clothing that state “dry clean only” or “machine wash cold” but we do not always follow those directions. The manager informed [redacted] in both phone calls that there is no real difference between the two models of pillows, both pillows have a removable bamboo outer shell, both pillows have shredded memory foam inside of them mixed with a cooling gel, all pillows are manufactured by weight and the “queen” and “king” pillows in both models are identical. The customer’s perceived difference in texture cannot be blamed on Event Sales. The only difference in the pillows is that one is made in the United States and the other is made overseas. The customer was informed of this during both phone calls and at the time of purchase. The agent also had told the manager, prior to [redacted] contacting us, that the kiosk was set up so that the pillow that the customer was feeling was directly above the pillow that the customer would purchase. Once the one model was gone the “demo” pillows for that model were removed. [redacted] said she felt a pillow at the kiosk when she made her purchase and that it was not the pillow she purchased, this is not possible as the time in which she made her purchase only her model was available therefore only that model was on display to be felt. [redacted] was in no way mislead or lied to. She received two pillows for an amazing deal that will probably never happen again. [redacted] purchased the pillows that were on display to be felt at the time of purchase. [redacted] was given several solutions to her situation, some of which are not offered to any other customers as they are outside of company policy, and refused to take any of the solutions offered. When [redacted] could not get more free pillows she became hostile and threatening toward the customer service manager that was doing everything in her power to assist her.
Revdex.com:
I have reviewed the response made by the business in reference t[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like the kiosk vender to be held accountable for their mistakes and misleading information. I would like for the company to not allow the kiosk vender to put out old products and sell them as the new and improved versions. I would like the kiosk vender to admit in the failure to provide the product that the customer requestsed to purchase. And I woukd like to receive the pillows that I intended on purchasing. [redacted]
We are happy to ship out any broken pieces as long as customer is willing to pay the shipping $3.95The customer can also contact the fair to locate the vendor/company that was selling this item.The company the customer purchased this from should be able to ship them out directly to the...
customer.Since the customer did not purchase the item directly from us we would require the shipping fee.If the customer can provide us with the company information we could also contact them directly to get this resolved for the customer. Thank you.