Eventbrite, Inc.

Hi [redacted], 
I apologize for your frustrating experience with this event. I'm happy to provide some guidance on this situation. 
Per our Terms of Service, if an event is cancelled, refunds or another 'make good alternative' must be offered. The organizer, in this case, has offered all...

attendees free tickets to next years event. You'll need to contact the organizer directly to request this. Their email address is [email protected] the organizer has a clearly stated 'No Refunds' policy, we will not be able to assist further with a request for refund, however,  you can contact the organizer to request tickets to next years event and we can assist with this if the organizer is being unresponsive to this type of request.
Again, we apologize for the frustration this caused. Please don't hesitate to let us know if you're unable to connect with the event Organizer. 
Best,
Ashley
Eventbrite Customer Experience

Initial Business Response /* (1000, 5, 2015/11/12) */
Hello [redacted],
Thank you so much for using Eventbrite. We appreciate it!
My name is [redacted]. I'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding your refund request for the [redacted]...

[redacted]" event.
As Eventbrite is a self-service tool, the event organizer sets up their entire event page and executes all of the communication before and after the event through our service. Per our Terms of Service, the organizers manage their own refunds and set their own refund policies.
Thank you for bringing your refund request to our attention and for your patience as we investigated your request with the event organizer. We didn't have any previous contact with you directly regarding this issue, but did act as soon as it was brought to our attention on November 10th.
Your order has now been refunded ($105.44) in full. Please note that refunded transactions can take between 5-7 business days to display within the associated account linked to the card used for purchase, depending on the bank or credit card company that backs the card. If your original credit/debit card used for the order is no longer active and has been replaced, don't worry, as the refund credit will be routed back to the account to which the old card was tied. Please feel free to contact your bank or credit card provider for more information on this process and tracking your refund.
We apologize for your poor experience here. Please let us know if there's anything else we can do to help on our end.
Sincerely,
Eventbrite Trust and Safety

Thanks for reaching out to Eventbrite!Your team members can join your team [redacted] by following the steps.  Please note these steps will work after a purchase for the event is completed.  If they have not completed a purchase, they will be able to join during their registration process...

on the event page. 1. Log into their Eventbrite account.2. Go to their Tickets page.3. Select their ticket for the event.4. Click either the "Join Team" or "Transfer" options.5. On the following page choose "Change Team".6. Search for your team name [redacted]7. Enter the team password.  This can be found on your team page by clicking edit team info.  8. Click continue.9. Review the information and continue transfer to finish the process.Please note that phone support is limited. In order to provide the most expedited customer support, recently we began asking all customers to navigate to the Contact Eventbrite Support page.  This will allow you to reach our support team with questions.  Also our revamped Help Center provides guidance if you need immediate assistance.

Initial Business Response /* (1000, 10, 2015/07/06) */
Eventbrite is a self-service ticketing platform, used by event organizers to sell tickets and manage registrations to their events. As the organizer sets the refund policy and manages the issuing of refunds, we sent a request on behalf of...

[redacted] to the organizer. We did not hear back regarding the request, however, so per our Terms of Service we have refunded the order. We apologize for the poor experience with this event.
Initial Consumer Rebuttal /* (2000, 12, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That was the resolution I was requesting, to be refunded my money.

Initial Business Response /* (1000, 5, 2015/12/01) */
Hello,
Thank you for reaching out regarding your order for Under His Influence Tour: Nashville.
Eventbrite is a self-service tool, meaning the organizer sets up their entire event page and executes all of the communication before and...

after to the event through our service. Per our Terms of Service, our event organizers manage their own refunds and set their own refund policies. At this time your order shows as refunded in our system.
We truly value the integrity of our community of organizers and attendees and we apologize for your experience here. Since the host of this event chose to use PayPal to process payments, the best way to escalate this issue is to contact PayPal as we never saw the funds in our system. Please review the options below to determine the best way for you to file a complaint:
- If you checked out as a guest when you registered, please call PayPal at XXX-XXX-XXXX in order to file a dispute.
- If you are a PayPal member with a personal account, you can call PayPal at XXX-XXX-XXXX or file a complaint in PayPal's dispute center here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=XXXXXX&m=SR...⇄ /> - If you are a PayPal member with a business account, you can call PayPal at X-XXX-XXX-XXXX or file a complaint in PayPal's dispute center here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=XXXXXX&m=SR...⇄ /> We are so sorry for any inconvenience.
Best,
Eventbrite Trust and Safety
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/12/30) */
Hello [redacted],
Thank you for bringing your refund request to our attention and for your patience as we investigated your request.
Your order has now been refunded in full. Please note that refunded transactions can take between 5-7 business...

days to display within the associated account linked to the card used for purchase, depending on the bank or credit card company that backs the card. If your original credit/debit card used for the order is no longer active and has been replaced, don't worry, as the refund credit will be routed back to the account to which the old card was tied. Please feel free to contact your bank or credit card provider for more information on this process and tracking your refund.
We apologize for your poor experience here. Please let us know if there's anything else we can do to help on our end.
Sincerely,
Eventbrite Trust and Safety
Initial Consumer Rebuttal /* (2000, 9, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After numerous emails, a Revdex.com complaint, and 14 weeks of waiting, I am satisfied with the response of EventBrite by refunding my purchase. I would like to thank those of you at the Revdex.com for your assistance in recovering this refund.

Hi,
Thanks for reaching out regarding your refund issue. Eventbrite is a self-service ticketing platform, so organizers list and manage their own events, including cancellations and refunds. We're sorry to hear this event was cancelled and not refunded. As the organizer did not respond to your...

refund request, we have issued the refund to you ourselves. Each order refunded was sent a refund notification email to the email address associated with the order. The first contact we received regarding these refund requests was at the end of March, 2017, so if any future cancellations arise and you don't hear back from the org within 1 week, please feel free to contact our support team at that time for assistance with your refund request.
 
I hope this helps, and thanks for bringing this to our attention.
 
Sincerely,
 
Eventbrite Trust and Safety

Hello [redacted]!
I'm Ashley from the Customer Experience Team here at Eventbrite. We spoke yesterday via chat. 
I apologize for the frustrating experience you had with this order. I'm glad we were able to connect with you while you were on the phone with [redacted] to determine that the funds were sent to a typo'd account within [redacted]. You noted at the end of our conversation yesterday that the issue was able to be resolved, so hopefully they were able to assist you with receiving the funds from the typo'd account. 
If I can be of further assistance from here, please don't hesitate to let me know. 
Best,
Ashley
Eventbrite Customer Experience

I’m sorry to hear about your experience with the event, “[redacted] PERFORMING LIVE @ [redacted]".Eventbrite is a self-service tool. This means that organizers handle all aspects of their events, including the refund process.  I see that you have reached out to Eventbrite via our...

contact us page.  I have sent your request to our Trust and Safety Team to review.  They will be reaching out directly via email within 3-5 business days referencing case #[redacted].  This case number would have been provided when you initially reached out.  Also, I have sent a follow up email to [redacted] as this was the email address used on the order.   Please don't hesitate to reply directly to the email referencing the case with any additional information that you would like to provide as this will also be sent to our Trust and Safety Team.
Best,
[redacted]
Eventbrite Customer Experience

We're sorry to hear about your experience with this event and we do apologize for the delay in our initial response. Eventbrite is a self-service tool. This means that organizers handle all aspects of their events, including refunds. While this is the responsibility of the organizer, we do work...

with the organizers to make sure attendees are refunded when necessary. It looks like someone from our support team has been working with you via your email case #[redacted] on connecting with the organizer and because there was no response from the organizer, we've escalated this case to our Trust & Safety team. This case is currently open and working with our Trust & Safety team. Thank you for your patience while we work with your organizer to assist you with your refund. Please feel free to reply directly to your case with any questions and we'll be happy to answer them in the meantime.

Hi [redacted],
Thank you again for your patience as we worked with the event organizer to issue refunds for this event. 
I can confirm that the refund for order #[redacted] was issued on July 28, [redacted]. You'll see the funds credited to your account within 7-10 business days. 
Please note that refunds typically fall in line with the original order within your bank account. If you don't see this refund in your recent transactions, you'll want to review the original order date, 10/01/[redacted], within your account to confirm the refund was credited. If you don't see the refund in line with the original transaction, please let us know. 
I hope this information helps, but if you have any additional questions, please don't hesitate to let us know. 
Best,
Ashley
Eventbrite Customer Experience