Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Hi, Thank you so much for bringing this to our attention and I'm sorry to hear about your experience with Thanksgiving Eve with Fabolous & friends Wed 25th at Pacha Nyc You can also pay at the Door!! Eventbrite is a self-service tool, meaning the organizer sets up their entire event page and executes all of the communication before and after to the event through our servicePer our Terms of Service, our event organizers manage their own refunds and set their own refund policies Eventbrite's goal is to make sure you enjoy your experience from the time you register through the day you attendAs the Eventbrite Trust and Safety Team we take this kind of feedback very seriouslyWe work hard to preserve the integrity of events on Eventbrite and we value your feedback If any further information is needed, we will reach out to you directlyThank you for sharing this with us and please don't hesitate to reach out if you have any further questions or concerns Best, Eventbrite Trust and Safety
Hello [redacted] I'm writing to follow up on your refund request for [redacted] Thank you for your patience while we investigated your request Eventbrite is a self-service tool, meaning the organizer sets up their entire event registration page through our service and executes all other aspects of the event itself outside of Eventbrite We have reached out to the event organizer to communicate your request for a refund, however, we have not heard back Per our Terms of Service, our event organizers manage their own refunds and set their own refund policies, and as such, we will not be able to issue you a refund on their behalf We apologize for your poor experience with this event and wish there were more we could do to help At this time, we ask that you address any further questions or feedback regarding your refund request directly to the event organizer, who can be reached by replying to your original order confirmation, as we will be unable to offer additional assistance or communication for this request Thank you for your understanding Sincerely, Eventbrite Trust and Safety
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Hello ***, Thank you for reaching out to usMy name is [redacted] and I'm reaching out on behalf of the Trust and Safety team at EventbriteI work to help preserve the integrity of events and accounts on Eventbrite My apologies on your experience here.Please note that per our terms of service that you agreed to upon signing up for Eventbrite, we payout days after the actual event has ended, not in accordance with ticket sales end date Your account was set up on the advanced payout program on November 30th , and I have provided the information sent to you when this was applied to your account " Here's some important information about our Advance Payouts program: Payouts will be initiated on the 1st and 15th of each month leading up to your event ends date, at no extra cost Note: Direct deposits can take up to business days to reach US bank accounts after being initiated, and up to business days to reach international bank accountsPhysical checks can take up to five business days to reach you We'll send you 75% of your total ticket sales, minus our fees, with each advance payout Note: We withhold a reserve of 25% of total ticket sales in case you need to issue a small number of refunds and to cover chargebacksThe 25% reserve is paid out to you with your final payout five business days after the end of your event, minus our fees and any refund or chargeback amounts There is a cap of US$25,(or the equivalent in your currency) on Advance Payouts per account at any time The Advance Payouts program applies at an account levelAny events in your account that use Eventbrite Payment Processing will have Advance Payouts in effect and all amounts paid out prior to your events will count towards the cap Events using our repeating events schedule feature can be signed up for advanced payoutsHowever, keep in mind this might be best for those on a monthly or annual scheduleas payouts for daily and weekly events will initiate business days after the end of each event in the series/schedule If you'd like to receive advance payouts, reply to this email with your permission and I can manually add this payout schedule to your accountOnce complete, you'll be set to have payouts initiated twice monthly until your event completes/ends Important: If you think you'll exceed the US$25,cap amount and/or would like to request a lower reserve percentage, be sure to include that in your reply as well." We did send you the cap application on 10/7/to fill out in order to increase the amount of funds we could release to you prior to the event dateThe application was not filled out nor filed On 10/15/we sent your final check for $6,221.35, days after the event occurred, which is in the time frame outlined in our Terms of ServiceThese checks are sent automatically and sent to the address that was input into the payout detailsYou notified us on 10/20/that you had not received the checkWe do apologize for the inconvenience that occurred At that time we cancelled the check and instructed you to change your payout details for a direct depositAt this time it was explained that it can take 3-business days for a direct deposit to reach your account The payment was then received on 10/26/15, days after the event date endingWe received confirmation by you that the funds had been transferred We apologize for any confusion that occurredWe encourage you to review the Eventbrite Terms of ServiceYou can view these Terms of Service here: www.eventbrite.com/tos Please don't hesitate to reach out if you have any further questions or concerns Best, [redacted] Eventbrite Trust and Safety Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It does not change the fact that I still had not received the physical check by the 20th, days after the eventIf you had sent it on the 15th as you claimed, it would have arrived even if you cancelled it after that dateThat makes no sense as you can't intercept mail since a federal offenseThe issue was that you would not cooperateYou had all of my money and would not release after the event had been closed for over month Final Business Response / [redacted] (4000, 9, 2015/11/23) */ Hello ***, Thank you for your reply As explained the ticket sales end date does not trigger paymentThe actual event date occurring triggers paymentSetting an early event end date in order to receive the payout for your event before the event occurs is a violation of our Terms of ServiceAlso as noted we have $25,limit for our advanced payout programWe did send you the application to increase your cap but it was not submitted to us I encourage you to read through the Advanced payout program guidelines outlined below as your account was set up to receive advanced payoutsFor information on the Advance Payouts program, feel free to check out this article in our Help Center: http://help.eventbrite.com/customer/portal/articles/XXXXXXX We care deeply about protecting our community of event organizers and these policies are in place to ensure a positive experience for all users on our siteIt was outlined in our previous communication that On 10/15/we sent your final check for $6,221.35, days after the event occurred, which is in the time frame outlined in our Terms of ServiceThese checks are sent automatically and sent to the address that was input into the payout detailsThey are subject to USPS timelines and are sent from Connecticut You notified us on 10/20/that you had not received the checkWe do apologize for the inconvenience that occurred of you not receiving the check within the day time frameDue to this inconvenience I have added a fee credit of $to the account under ***@ [redacted] At that time we cancelled the check and instructed you to change your payout details for a direct depositIt was explained that it can take 3-business days for a direct deposit to reach your account The payment was then received on 10/26/15, days after the event date ending, not a month after as indicated in your previous message I hope this information clarifies our policies and Terms of ServicePlease don't hesitate to reach out if you have any other questions Best, Eventbrite Trust and Safety
Complaint: [redacted] I am rejecting this response because: They basically said screw youThey are not able to refund me my money and they don't care about itThe reason why I'm mad is because they make it seem possible to cancel but they reply only to inform her even though they make it seem possible to cancel in reality they don't allow cancellationsThat's how ethic this "company" is Sincerely, [redacted] ***
Thanks for reaching out to Eventbrite!Your team members can join your team [redacted] by following the steps Please note these steps will work after a purchase for the event is completed If they have not completed a purchase, they will be able to join during their registration process on the event pageLog into their Eventbrite accountGo to their Tickets pageSelect their ticket for the eventClick either the "Join Team" or "Transfer" optionsOn the following page choose "Change Team"Search for your team name [redacted] Enter the team password This can be found on your team page by clicking edit team info Click continueReview the information and continue transfer to finish the process.Please note that phone support is limitedIn order to provide the most expedited customer support, recently we began asking all customers to navigate to the Contact Eventbrite Support page This will allow you to reach our support team with questions Also our revamped Help Center provides guidance if you need immediate assistance
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Hello [redacted] , It was brought to our attention that there was an error in communication on our end that caused your Account to remain locked for some time While you sent several emails back through Case # XXXXXXX, our Team did not receive this contactI wanted to personally reach out and apologize for this I have verified that all Invoices but one that you mentioned in your last communication have been paid While Eventbrite does not have record of receiving a check payment for Invoice # XXXXXXUXXXXXXXXXXX, I have since waived this invoice based on your poor experience Moreover, I have applied a $credit to your account that is to be applied to a future Invoice or Payout if you so choose to use Eventbrite in the future I hope this information is well received and please don't hesitate to reach out if you have any other questions or concerns ***, Eventbrite Trust and Safety
Complaint: [redacted] I am rejecting this response because: I am the organizer of this event and I did not issue a refundThe emailed that I was sent stated this" Hello [redacted] , The following refund has been processed through [redacted] : [redacted] Clearly this is a glitch on Evenbrite's end, why would I receive this email if my name is not ***I am the organizer, [redacted] " and I never issued a refundI called [redacted] and they told me to contact EventbriteEventbrite is nearly impossible to contact and I called several times and filled out two contact us formsI want my money issued to beI enjoy using eventbrite, but not being paid for my event is an issue Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Hi [redacted] , I'm sorry to hear about your experience with Tampa Wildfire WeekendEventbrite's goal is to make sure you enjoy your experience from the time you register through the day you attend As Eventbrite is a self-service tool, organizers handle all aspects of their events including setting their refund policy and issuing refundsTo move your request forward, I did reached out out to the organizer to request a refund on your behalf As the Eventbrite Trust and Safety team, we work hard to preserve the integrity of events on Eventbrite, and we thank you for sharing this feedback with us and will be taking the next steps per our terms of service Although we have reached out to the event organizer to communicate your request for a refund, we have not yet heard backSince the organizer used Authorize.net to process payments, you should also contact your credit card company to notify them of the charge, in order move the refund request forward I hope this helps and thank you for bringing this to our attention Best, Eventbrite Trust and Safety
Hi [redacted] , I apologize for your frustrating experience with this eventI'm happy to provide some guidance on this situation Per our Terms of Service, if an event is cancelled, refunds or another 'make good alternative' must be offeredThe organizer, in this case, has offered all attendees free tickets to next years eventYou'll need to contact the organizer directly to request thisTheir email address is [email protected] the organizer has a clearly stated 'No Refunds' policy, we will not be able to assist further with a request for refund, however, you can contact the organizer to request tickets to next years event and we can assist with this if the organizer is being unresponsive to this type of request Again, we apologize for the frustration this causedPlease don't hesitate to let us know if you're unable to connect with the event Organizer Best, Ashley Eventbrite Customer Experience
Hello ***, Thank you so much for using EventbriteWe appreciate itMy name is MatthewI'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding your refund request for the “ [redacted] ***” eventI’m sorry to hear about your experience with this eventEventbrite is a self-service toolWe are not involved in any way in the production of this eventThis means that organizers handle all aspects of their events, including the refund process To request your refund, I'm reaching out to the organizer on your behalfThere’s nothing more to do on your end, so sit tightWe like to give organizers business days to respond to attendee refund requestsIf there's no response, we’ll review your request again at that time We’ll follwith you directly at the email address associated with your orderIn case you have any questions, we’ll follwith a copy of this message to the email address associated with your orderFeel free to reply with any questionsI hope this helps and thank you for bringing this to our attentionBest, Matthew Eventbrite Trust and Safety
We're sorry to hear about your experience and definitely want to assist you with thisIf you've already requested your refund from the organizer by using the Refund Request Tool within your Tickets section of your account or by replying to your Confirmation Email if you do not see the option to request a refund through the Tickets section of your account, we're happy to help to reach out to the organizer on your behalf If you could please reply to this email with a previous case number that we can reach out to you via email or by letting us know what your order number for the event is, we will be happy to assist you further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Hi [redacted] , Thank you so much for using EventbriteWe appreciate it! I'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding your refund request for the "Farmhouse month anniversary popup" event Thank you for bringing your refund request to our attention and for your patience as we investigated your requestYour order has now been refunded in full Eventbrite is a self-service tool, meaning the organizer sets up their entire event page and executes all of the communication before and after the event through our servicePer our Terms of Service, our event organizers manage their own refunds and set their own refund policies In this case we promptly contacted the event organizer to give them a chance to rectify the situation after you contacted us on October 15thAgain, we appreciate your patience as our internal review took place Please note that refunded transactions can take between 5-business days to display within the associated account linked to the card used for purchase, depending on the bank or credit card company that backs the cardIf your original credit/debit card used for the order is no longer active and has been replaced, don't worry, as the refund credit will be routed back to the account to which the old card was tiedPlease feel free to contact your bank or credit card provider for more information on this process and tracking your refund We apologize for your poor experience herePlease let us know if there's anything else we can do to help on our end Sincerely, Eventbrite Trust and Safety Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Hello, Thank you for reaching out regarding your order for Under His Influence Tour: Nashville Eventbrite is a self-service tool, meaning the organizer sets up their entire event page and executes all of the communication before and after to the event through our servicePer our Terms of Service, our event organizers manage their own refunds and set their own refund policiesAt this time your order shows as refunded in our system We truly value the integrity of our community of organizers and attendees and we apologize for your experience hereSince the host of this event chose to use PayPal to process payments, the best way to escalate this issue is to contact PayPal as we never saw the funds in our systemPlease review the options below to determine the best way for you to file a complaint: - If you checked out as a guest when you registered, please call PayPal at XXX-XXX-XXXX in order to file a dispute - If you are a PayPal member with a personal account, you can call PayPal at XXX-XXX-XXXX or file a complaint in PayPal's dispute center here: https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=XXXXXX&m=SRE - If you are a PayPal member with a business account, you can call PayPal at X-XXX-XXX-XXXX or file a complaint in PayPal's dispute center here: https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=XXXXXX&m=SRE We are so sorry for any inconvenience Best, Eventbrite Trust and Safety Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Thank you for bringing your refund request to our attention and for your patience as we investigated your request The orders were refunded in full on 10/Please note that refunded transactions can take between 5-business days to display within the associated account linked to the card used for purchase, depending on the bank or credit card company that backs the cardIf your original credit/debit card used for the order is no longer active and has been replaced, don't worry, as the refund credit will be routed back to the account to which the old card was tiedPlease feel free to contact your bank or credit card provider for more information on this process and tracking your refund We apologize for your poor experience herePlease let us know if there’s anything else we can do to help on our end Sincerely, Eventbrite Trust and Safety
Thanks for reaching out to Eventbrite regarding your refund request Eventbrite is a ticketing tool used by third-party organizers to manage eventsThis means they handle all aspects of their event including the refund processI have reviewed your account and see you have requested a refund for the event on July 4th Once requested, we like to give organizers week to respond to attendee refund requestsIf there's no response within week (July 11th), please feel free to reply to the email response we sent to you (case # [redacted] ) or use our Contact Us page and reference this case number We will be happy to proceed with any additional steps at this time Thanks again for using Eventbrite! Best, Eventbrite Customer Experience
Eventbrite is a ticketing tool used by third-party organizers to manage eventsThis means we can’t issue refunds from the organizer's account The request has been reviewed by our Trust & Safety team Also, the event organizer has replied to their request The communication was sent April 12th to [redacted] and is provided below [redacted] , please see the following response regarding your refund request: "We do not accept the refund request Our refund policy is clearly displayed on our event page We accept full refunds with hours notice No notice has ever been provided The customers in question simply didn’t show up and never asked for a refund With proper notice we may have been able to sell their tickets to other customers With no notice provided, we are unable to do thatWe staff according to tickets sold When customers don’t show up, servers are left short on tips." We would like to inform you that we also could not find any evidence in the system that this request was placed Per our Terms of Service, we will honor this organizer's policy and will not be able to issue you a refundWe ask that you address any further questions or feedback regarding your refund request directly to the event organizer, who can be reached by replying to your original order confirmation, as we will be unable to offer additional assistance or communication for this request Thank you for your understanding Best, [redacted] Eventbrite Customer Experience
Eventbrite is a self service tool which means that organizers handle all refund requestsAfter checking the refund policy, if any, listed on the event page or within the Order Confirmation Email, you'll need to contact the organizer for any refund requestsIf you haven't received a response, we would be more than happy to assist you in reaching out to the organizer on your behalf
Hello [redacted] Thank you for using EventbriteWe appreciate it.My name is [redacted] I'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding the status of your Eventbrite account and the payout the recent event, [redacted] We're sorry for the trouble here.I'm happy to help.After reviewing the information you provided, a temporary password has been set on the accountWe sent new login credentials to you as part of our response in case [redacted] on May 12, You should now have access to your Eventbrite account once again.With regard to the payout for this event, the payout for this event was initiated days after the event ended, May 4thThe payout was initiated into the bank account listed in the event settings at the time the payout was initiatedAt this point we don't have the ability to retrieve the fundsThey've already posted to the account designated.We're very sorry this happenedWe're sure this isn't the resolution you were hoping forUnfortunately access was granted to your account by a 3rd party as a result of your logging in to your Eventbrite account on their cell phone and failing to logoutMaintaining control of your login credentials is crucial to the security of your event settings and your account.Again, we're very sorry this happened.Thank you for bringing this to our attentionPlease let us know if you have any additional questionsSincerely, [redacted] Eventbrite Trust and Safety
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Hi, Thank you so much for bringing this to our attention and I'm sorry to hear about your experience with Thanksgiving Eve with Fabolous & friends Wed 25th at Pacha Nyc You can also pay at the Door!! Eventbrite is a self-service tool, meaning the organizer sets up their entire event page and executes all of the communication before and after to the event through our servicePer our Terms of Service, our event organizers manage their own refunds and set their own refund policies Eventbrite's goal is to make sure you enjoy your experience from the time you register through the day you attendAs the Eventbrite Trust and Safety Team we take this kind of feedback very seriouslyWe work hard to preserve the integrity of events on Eventbrite and we value your feedback If any further information is needed, we will reach out to you directlyThank you for sharing this with us and please don't hesitate to reach out if you have any further questions or concerns Best, Eventbrite Trust and Safety
Hello [redacted] I'm writing to follow up on your refund request for [redacted] Thank you for your patience while we investigated your request Eventbrite is a self-service tool, meaning the organizer sets up their entire event registration page through our service and executes all other aspects of the event itself outside of Eventbrite We have reached out to the event organizer to communicate your request for a refund, however, we have not heard back Per our Terms of Service, our event organizers manage their own refunds and set their own refund policies, and as such, we will not be able to issue you a refund on their behalf We apologize for your poor experience with this event and wish there were more we could do to help At this time, we ask that you address any further questions or feedback regarding your refund request directly to the event organizer, who can be reached by replying to your original order confirmation, as we will be unable to offer additional assistance or communication for this request Thank you for your understanding Sincerely, Eventbrite Trust and Safety
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Hello ***, Thank you for reaching out to usMy name is [redacted] and I'm reaching out on behalf of the Trust and Safety team at EventbriteI work to help preserve the integrity of events and accounts on Eventbrite My apologies on your experience here.Please note that per our terms of service that you agreed to upon signing up for Eventbrite, we payout days after the actual event has ended, not in accordance with ticket sales end date Your account was set up on the advanced payout program on November 30th , and I have provided the information sent to you when this was applied to your account " Here's some important information about our Advance Payouts program: Payouts will be initiated on the 1st and 15th of each month leading up to your event ends date, at no extra cost Note: Direct deposits can take up to business days to reach US bank accounts after being initiated, and up to business days to reach international bank accountsPhysical checks can take up to five business days to reach you We'll send you 75% of your total ticket sales, minus our fees, with each advance payout Note: We withhold a reserve of 25% of total ticket sales in case you need to issue a small number of refunds and to cover chargebacksThe 25% reserve is paid out to you with your final payout five business days after the end of your event, minus our fees and any refund or chargeback amounts There is a cap of US$25,(or the equivalent in your currency) on Advance Payouts per account at any time The Advance Payouts program applies at an account levelAny events in your account that use Eventbrite Payment Processing will have Advance Payouts in effect and all amounts paid out prior to your events will count towards the cap Events using our repeating events schedule feature can be signed up for advanced payoutsHowever, keep in mind this might be best for those on a monthly or annual scheduleas payouts for daily and weekly events will initiate business days after the end of each event in the series/schedule If you'd like to receive advance payouts, reply to this email with your permission and I can manually add this payout schedule to your accountOnce complete, you'll be set to have payouts initiated twice monthly until your event completes/ends Important: If you think you'll exceed the US$25,cap amount and/or would like to request a lower reserve percentage, be sure to include that in your reply as well." We did send you the cap application on 10/7/to fill out in order to increase the amount of funds we could release to you prior to the event dateThe application was not filled out nor filed On 10/15/we sent your final check for $6,221.35, days after the event occurred, which is in the time frame outlined in our Terms of ServiceThese checks are sent automatically and sent to the address that was input into the payout detailsYou notified us on 10/20/that you had not received the checkWe do apologize for the inconvenience that occurred At that time we cancelled the check and instructed you to change your payout details for a direct depositAt this time it was explained that it can take 3-business days for a direct deposit to reach your account The payment was then received on 10/26/15, days after the event date endingWe received confirmation by you that the funds had been transferred We apologize for any confusion that occurredWe encourage you to review the Eventbrite Terms of ServiceYou can view these Terms of Service here: www.eventbrite.com/tos Please don't hesitate to reach out if you have any further questions or concerns Best, [redacted] Eventbrite Trust and Safety Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It does not change the fact that I still had not received the physical check by the 20th, days after the eventIf you had sent it on the 15th as you claimed, it would have arrived even if you cancelled it after that dateThat makes no sense as you can't intercept mail since a federal offenseThe issue was that you would not cooperateYou had all of my money and would not release after the event had been closed for over month Final Business Response / [redacted] (4000, 9, 2015/11/23) */ Hello ***, Thank you for your reply As explained the ticket sales end date does not trigger paymentThe actual event date occurring triggers paymentSetting an early event end date in order to receive the payout for your event before the event occurs is a violation of our Terms of ServiceAlso as noted we have $25,limit for our advanced payout programWe did send you the application to increase your cap but it was not submitted to us I encourage you to read through the Advanced payout program guidelines outlined below as your account was set up to receive advanced payoutsFor information on the Advance Payouts program, feel free to check out this article in our Help Center: http://help.eventbrite.com/customer/portal/articles/XXXXXXX We care deeply about protecting our community of event organizers and these policies are in place to ensure a positive experience for all users on our siteIt was outlined in our previous communication that On 10/15/we sent your final check for $6,221.35, days after the event occurred, which is in the time frame outlined in our Terms of ServiceThese checks are sent automatically and sent to the address that was input into the payout detailsThey are subject to USPS timelines and are sent from Connecticut You notified us on 10/20/that you had not received the checkWe do apologize for the inconvenience that occurred of you not receiving the check within the day time frameDue to this inconvenience I have added a fee credit of $to the account under ***@ [redacted] At that time we cancelled the check and instructed you to change your payout details for a direct depositIt was explained that it can take 3-business days for a direct deposit to reach your account The payment was then received on 10/26/15, days after the event date ending, not a month after as indicated in your previous message I hope this information clarifies our policies and Terms of ServicePlease don't hesitate to reach out if you have any other questions Best, Eventbrite Trust and Safety
Complaint: [redacted] I am rejecting this response because: They basically said screw youThey are not able to refund me my money and they don't care about itThe reason why I'm mad is because they make it seem possible to cancel but they reply only to inform her even though they make it seem possible to cancel in reality they don't allow cancellationsThat's how ethic this "company" is Sincerely, [redacted] ***
Thanks for reaching out to Eventbrite!Your team members can join your team [redacted] by following the steps Please note these steps will work after a purchase for the event is completed If they have not completed a purchase, they will be able to join during their registration process on the event pageLog into their Eventbrite accountGo to their Tickets pageSelect their ticket for the eventClick either the "Join Team" or "Transfer" optionsOn the following page choose "Change Team"Search for your team name [redacted] Enter the team password This can be found on your team page by clicking edit team info Click continueReview the information and continue transfer to finish the process.Please note that phone support is limitedIn order to provide the most expedited customer support, recently we began asking all customers to navigate to the Contact Eventbrite Support page This will allow you to reach our support team with questions Also our revamped Help Center provides guidance if you need immediate assistance
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Hello [redacted] , It was brought to our attention that there was an error in communication on our end that caused your Account to remain locked for some time While you sent several emails back through Case # XXXXXXX, our Team did not receive this contactI wanted to personally reach out and apologize for this I have verified that all Invoices but one that you mentioned in your last communication have been paid While Eventbrite does not have record of receiving a check payment for Invoice # XXXXXXUXXXXXXXXXXX, I have since waived this invoice based on your poor experience Moreover, I have applied a $credit to your account that is to be applied to a future Invoice or Payout if you so choose to use Eventbrite in the future I hope this information is well received and please don't hesitate to reach out if you have any other questions or concerns ***, Eventbrite Trust and Safety
Complaint: [redacted] I am rejecting this response because: I am the organizer of this event and I did not issue a refundThe emailed that I was sent stated this" Hello [redacted] , The following refund has been processed through [redacted] : [redacted] Clearly this is a glitch on Evenbrite's end, why would I receive this email if my name is not ***I am the organizer, [redacted] " and I never issued a refundI called [redacted] and they told me to contact EventbriteEventbrite is nearly impossible to contact and I called several times and filled out two contact us formsI want my money issued to beI enjoy using eventbrite, but not being paid for my event is an issue Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Hi [redacted] , I'm sorry to hear about your experience with Tampa Wildfire WeekendEventbrite's goal is to make sure you enjoy your experience from the time you register through the day you attend As Eventbrite is a self-service tool, organizers handle all aspects of their events including setting their refund policy and issuing refundsTo move your request forward, I did reached out out to the organizer to request a refund on your behalf As the Eventbrite Trust and Safety team, we work hard to preserve the integrity of events on Eventbrite, and we thank you for sharing this feedback with us and will be taking the next steps per our terms of service Although we have reached out to the event organizer to communicate your request for a refund, we have not yet heard backSince the organizer used Authorize.net to process payments, you should also contact your credit card company to notify them of the charge, in order move the refund request forward I hope this helps and thank you for bringing this to our attention Best, Eventbrite Trust and Safety
Hi [redacted] , I apologize for your frustrating experience with this eventI'm happy to provide some guidance on this situation Per our Terms of Service, if an event is cancelled, refunds or another 'make good alternative' must be offeredThe organizer, in this case, has offered all attendees free tickets to next years eventYou'll need to contact the organizer directly to request thisTheir email address is [email protected] the organizer has a clearly stated 'No Refunds' policy, we will not be able to assist further with a request for refund, however, you can contact the organizer to request tickets to next years event and we can assist with this if the organizer is being unresponsive to this type of request Again, we apologize for the frustration this causedPlease don't hesitate to let us know if you're unable to connect with the event Organizer Best, Ashley Eventbrite Customer Experience
Hello ***, Thank you so much for using EventbriteWe appreciate itMy name is MatthewI'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding your refund request for the “ [redacted] ***” eventI’m sorry to hear about your experience with this eventEventbrite is a self-service toolWe are not involved in any way in the production of this eventThis means that organizers handle all aspects of their events, including the refund process To request your refund, I'm reaching out to the organizer on your behalfThere’s nothing more to do on your end, so sit tightWe like to give organizers business days to respond to attendee refund requestsIf there's no response, we’ll review your request again at that time We’ll follwith you directly at the email address associated with your orderIn case you have any questions, we’ll follwith a copy of this message to the email address associated with your orderFeel free to reply with any questionsI hope this helps and thank you for bringing this to our attentionBest, Matthew Eventbrite Trust and Safety
We're sorry to hear about your experience and definitely want to assist you with thisIf you've already requested your refund from the organizer by using the Refund Request Tool within your Tickets section of your account or by replying to your Confirmation Email if you do not see the option to request a refund through the Tickets section of your account, we're happy to help to reach out to the organizer on your behalf If you could please reply to this email with a previous case number that we can reach out to you via email or by letting us know what your order number for the event is, we will be happy to assist you further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Hi [redacted] , Thank you so much for using EventbriteWe appreciate it! I'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding your refund request for the "Farmhouse month anniversary popup" event Thank you for bringing your refund request to our attention and for your patience as we investigated your requestYour order has now been refunded in full Eventbrite is a self-service tool, meaning the organizer sets up their entire event page and executes all of the communication before and after the event through our servicePer our Terms of Service, our event organizers manage their own refunds and set their own refund policies In this case we promptly contacted the event organizer to give them a chance to rectify the situation after you contacted us on October 15thAgain, we appreciate your patience as our internal review took place Please note that refunded transactions can take between 5-business days to display within the associated account linked to the card used for purchase, depending on the bank or credit card company that backs the cardIf your original credit/debit card used for the order is no longer active and has been replaced, don't worry, as the refund credit will be routed back to the account to which the old card was tiedPlease feel free to contact your bank or credit card provider for more information on this process and tracking your refund We apologize for your poor experience herePlease let us know if there's anything else we can do to help on our end Sincerely, Eventbrite Trust and Safety Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Hello, Thank you for reaching out regarding your order for Under His Influence Tour: Nashville Eventbrite is a self-service tool, meaning the organizer sets up their entire event page and executes all of the communication before and after to the event through our servicePer our Terms of Service, our event organizers manage their own refunds and set their own refund policiesAt this time your order shows as refunded in our system We truly value the integrity of our community of organizers and attendees and we apologize for your experience hereSince the host of this event chose to use PayPal to process payments, the best way to escalate this issue is to contact PayPal as we never saw the funds in our systemPlease review the options below to determine the best way for you to file a complaint: - If you checked out as a guest when you registered, please call PayPal at XXX-XXX-XXXX in order to file a dispute - If you are a PayPal member with a personal account, you can call PayPal at XXX-XXX-XXXX or file a complaint in PayPal's dispute center here: https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=XXXXXX&m=SRE - If you are a PayPal member with a business account, you can call PayPal at X-XXX-XXX-XXXX or file a complaint in PayPal's dispute center here: https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=XXXXXX&m=SRE We are so sorry for any inconvenience Best, Eventbrite Trust and Safety Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Thank you for bringing your refund request to our attention and for your patience as we investigated your request The orders were refunded in full on 10/Please note that refunded transactions can take between 5-business days to display within the associated account linked to the card used for purchase, depending on the bank or credit card company that backs the cardIf your original credit/debit card used for the order is no longer active and has been replaced, don't worry, as the refund credit will be routed back to the account to which the old card was tiedPlease feel free to contact your bank or credit card provider for more information on this process and tracking your refund We apologize for your poor experience herePlease let us know if there’s anything else we can do to help on our end Sincerely, Eventbrite Trust and Safety
Thanks for reaching out to Eventbrite regarding your refund request Eventbrite is a ticketing tool used by third-party organizers to manage eventsThis means they handle all aspects of their event including the refund processI have reviewed your account and see you have requested a refund for the event on July 4th Once requested, we like to give organizers week to respond to attendee refund requestsIf there's no response within week (July 11th), please feel free to reply to the email response we sent to you (case # [redacted] ) or use our Contact Us page and reference this case number We will be happy to proceed with any additional steps at this time Thanks again for using Eventbrite! Best, Eventbrite Customer Experience
Eventbrite is a ticketing tool used by third-party organizers to manage eventsThis means we can’t issue refunds from the organizer's account The request has been reviewed by our Trust & Safety team Also, the event organizer has replied to their request The communication was sent April 12th to [redacted] and is provided below [redacted] , please see the following response regarding your refund request: "We do not accept the refund request Our refund policy is clearly displayed on our event page We accept full refunds with hours notice No notice has ever been provided The customers in question simply didn’t show up and never asked for a refund With proper notice we may have been able to sell their tickets to other customers With no notice provided, we are unable to do thatWe staff according to tickets sold When customers don’t show up, servers are left short on tips." We would like to inform you that we also could not find any evidence in the system that this request was placed Per our Terms of Service, we will honor this organizer's policy and will not be able to issue you a refundWe ask that you address any further questions or feedback regarding your refund request directly to the event organizer, who can be reached by replying to your original order confirmation, as we will be unable to offer additional assistance or communication for this request Thank you for your understanding Best, [redacted] Eventbrite Customer Experience
Eventbrite is a self service tool which means that organizers handle all refund requestsAfter checking the refund policy, if any, listed on the event page or within the Order Confirmation Email, you'll need to contact the organizer for any refund requestsIf you haven't received a response, we would be more than happy to assist you in reaching out to the organizer on your behalf
Hello [redacted] Thank you for using EventbriteWe appreciate it.My name is [redacted] I'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding the status of your Eventbrite account and the payout the recent event, [redacted] We're sorry for the trouble here.I'm happy to help.After reviewing the information you provided, a temporary password has been set on the accountWe sent new login credentials to you as part of our response in case [redacted] on May 12, You should now have access to your Eventbrite account once again.With regard to the payout for this event, the payout for this event was initiated days after the event ended, May 4thThe payout was initiated into the bank account listed in the event settings at the time the payout was initiatedAt this point we don't have the ability to retrieve the fundsThey've already posted to the account designated.We're very sorry this happenedWe're sure this isn't the resolution you were hoping forUnfortunately access was granted to your account by a 3rd party as a result of your logging in to your Eventbrite account on their cell phone and failing to logoutMaintaining control of your login credentials is crucial to the security of your event settings and your account.Again, we're very sorry this happened.Thank you for bringing this to our attentionPlease let us know if you have any additional questionsSincerely, [redacted] Eventbrite Trust and Safety