Eventide Arbor Care LLC

Complaint: [redacted] I am rejecting this response because: MrA [redacted] claims he saw us in our yard on the day of the tree cuttingHe may of seen us, however we did not see himIf he saw us why did he not approach us to get confirmation? We left the house in the morning before the cutting began and did not return home until late that eveningMrA [redacted] claims we did not contact him until days afterwardIt was actually daysWe discovered what had happened on the following eveningSince it was after 5:pm, we did not contact the sheriff's office until the following dayIt was the sheriff officer who asked if a company cut down the trees and implied the company could be at faultThat was a SaturdayTherefore we did not contact an attorney until the following MondayThe attorney confirmed that MrA [redacted] was indeed responsible since he did not obtain consentMy wife did not contact MrA [redacted] until she had confirmation from the attorney that he was indeed responsibleWe have been advised to request that MrA [redacted] make reasonable restitution before filling a law suitWe have done that and MrA [redacted] has decided not to communicate with us as he as stated in his response to Revdex.com even though he's business licensed and bondedMrA [redacted] states he knew he was cutting trees down on property that was not owned by the person telling him it to cut them downHe states he has obtained consent in this situation in the past beforeIf he knew that was the appropriate action to take, why did he not obtain consent from us? My wife's original complaint was, MrA [redacted] did not obtain permission which per our attorney has placed his business at faultBy his own admission he is not trying to work with us to resolve this problemAll of these are inappropriate business dealingsWe are not sure why MrA [redacted] is listening to [redacted] attorney, as our complaint is not with [redacted] but with MrA***If MrA [redacted] remains unwilling to resolve this problem, our lawsuit will be with him not [redacted] *It is evident from MrA [redacted] response that he did not do his due diligence before cutting down multiple treesOur complaint against this business stands - he did not obtain consent and he is unwilling to work with us to resolve this situationSincerely, [redacted]

I was hired by [redacted] *, Mrs [redacted] neighbor, to remove trees on the hillside below both properties [redacted] receivedverbal consent from Mr [redacted] to remove the treesThree days later I received an email from Mrs [redacted] expressing great dissatisfactionI apologized right away and explained that I only acted with the knowledge thatcosent had been obtainedWhile removing the trees, I saw Mrand Mrs [redacted] in their yard, and it was closeenough that they would obviously be aware of the work being doneNeither of them expressed any concern thatday[redacted] has contacted an attorney who has informed him that I am not responsible for any perceived injustice by Mrs[redacted] [redacted] is persuing resolution with his neighbors [redacted] lawyer encouraged me to not contact the [redacted] 'sand that the situation would be resolved amongst themselves.I have done hundreds of jobs on the island, including jobs that require consent of neighbors, and all of mycustomers, and neighbors when applicable, have been satisfied with my workHonesty and integrity arefoundational to my life and my work.I am happy to provide numerous character referrals to Revdex.com from both customers and well-known members of thecommunityIt is very important to me that this situation is resolved in a positive manner.Thank you,Austen A***Eventide Tree Care, Inc Certified Arborsit [redacted]

Complaint: [redacted]I am rejecting this response because:
Mr. A[redacted] claims he saw us in our yard on the day of the tree cutting. He may of seen us, however we did not see him. If he saw us why did he not approach us to get confirmation? We left the house in the morning before the cutting began and did not return home until late that evening. Mr. A[redacted] claims we did not contact him until 3 days afterward. It was actually 4 days. We discovered what had happened on the following evening. Since it was after 5:00 pm, we did not contact the sheriff's office until the following day. It was the sheriff officer who asked if a company cut down the trees and implied the company could be at fault. That was a Saturday. Therefore we did not contact an attorney until the following Monday. The attorney confirmed that Mr. A[redacted] was indeed responsible since he did not obtain consent. My wife did not contact Mr. A[redacted] until she had confirmation from the attorney that he was indeed responsible. We have been advised to request that Mr. A[redacted] make reasonable restitution before filling a law suit. We have done that and Mr. A[redacted] has decided not to communicate with us as he as stated in his response to Revdex.com even though he's business licensed and bonded. Mr. A[redacted] states he knew he was cutting trees down on property that was not owned by the person telling him it to cut them down. He states he has obtained consent in this situation in the past before. If he knew that was the appropriate action to take, why did he not obtain consent from us? My wife's original complaint was, Mr. A[redacted] did not obtain permission which per our attorney has placed his business at fault. By his own admission he is not trying to work with us to resolve this problem. All of these are inappropriate business dealings. We are not sure why Mr. A[redacted] is listening to [redacted] attorney, as our complaint is not with [redacted] but with Mr. A[redacted]. If Mr. A[redacted] remains unwilling to resolve this problem, our lawsuit will be with him not [redacted]. It is evident from Mr. A[redacted] response that he did not do his due diligence before cutting down multiple trees. Our complaint against this business stands - he did not obtain consent and he is unwilling to work with us to resolve this situation. Sincerely,[redacted]

I was hired by [redacted], Mrs. [redacted] neighbor, to remove trees on the hillside below both properties. [redacted] receivedverbal consent from Mr. [redacted] to remove the trees. Three days later I received an email from Mrs [redacted]expressing great dissatisfaction. I apologized right away and explained that I...

only acted with the knowledge thatcosent had been obtained. While removing the trees, I saw Mr. and Mrs [redacted] in their yard, and it was closeenough that they would obviously be aware of the work being done. Neither of them expressed any concern thatday.[redacted] has contacted an attorney who has informed him that I am not responsible for any perceived injustice by Mrs.[redacted] is persuing resolution with his neighbors. [redacted] lawyer encouraged me to not contact the [redacted]'sand that the situation would be resolved amongst themselves.I have done hundreds of jobs on the island, including jobs that require consent of neighbors, and all of mycustomers, and neighbors when applicable, have been satisfied with my work. Honesty and integrity arefoundational to my life and my work.I am happy to provide numerous character referrals to Revdex.com from both customers and well-known members of thecommunity. It is very important to me that this situation is resolved in a positive manner.Thank you,Austen A[redacted]Eventide Tree Care, Inc.
Certified Arborsit
[redacted]