After reviewing the case, we realized the order had already been refunded on 4/12th We have sent the attached email to Ms [redacted] notifying her of the refund
Hello ***,We are the ticketing platform being used for The Lights Festival but we are not the event organizersWe would have told you to contact the event organizers directly as only they can authorize a refund for their eventIt sounds like you may have contacted the event organizer and were refused a refundTheir no refund policy is on their website, along with a statement that states that events are held outside of city limitsThis is the only way for them to secure permits and be prepared for fire safetyThe location was listed on their website as well as on our website which hosts the purchase page and has a map linking the address to google mapsWe have since discussed your complaint with the event organizers and they have authorized a refundA full refund has been issued and your tickets have been cancelledYou will receive the credit back through your original purchase method in -business days depending on his bankWe hope this is a suitable responsePlease feel free to contact us at [email protected] if you would like to discuss this resolution further.Thank you,Events.com Customer Success Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Right now I am rejecting this offerI will believe it when I see itOnce I see that the funds are returned to my bankI will withdraw my complaint and only at that time.] Regards, [redacted] ***
We believe the issue was settled per the attached email thread When notified, we contacted the event organizer on the users behalf to help expedite the refund as requested
After reviewing the case, we realized the order had already been refunded on 4/12th We have sent the attached email to Ms [redacted] notifying her of the refund
Hello ***,We are the ticketing platform being used for The Lights Festival but we are not the event organizersWe would have told you to contact the event organizers directly as only they can authorize a refund for their eventIt sounds like you may have contacted the event organizer and were refused a refundTheir no refund policy is on their website, along with a statement that states that events are held outside of city limitsThis is the only way for them to secure permits and be prepared for fire safetyThe location was listed on their website as well as on our website which hosts the purchase page and has a map linking the address to google mapsWe have since discussed your complaint with the event organizers and they have authorized a refundA full refund has been issued and your tickets have been cancelledYou will receive the credit back through your original purchase method in -business days depending on his bankWe hope this is a suitable responsePlease feel free to contact us at [email protected] if you would like to discuss this resolution further.Thank you,Events.com Customer Success Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Right now I am rejecting this offerI will believe it when I see itOnce I see that the funds are returned to my bankI will withdraw my complaint and only at that time.] Regards, [redacted] ***
We believe the issue was settled per the attached email thread When notified, we contacted the event organizer on the users behalf to help expedite the refund as requested