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Ever Green Chinese Restaurant

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Ever Green Chinese Restaurant Reviews (2)

I spoke with the company and they stated that they have refunded the consumer.

Review: I just had the worst experience with Evergreen. I ordered the same thing I always do (small sweet and sour chicken with chicken and beef fried rice instead of white rice, hot oil, and plates and forks) I just moved to Richmond five months ago and have ordered from this place about 7 times, mostly because I don't know any other place. The last three times they have delivered my food, there have been issues with the order. For example, one time I ordered twice in two days and for some reason the price was different the next day. Ridiculous! The next time, I ordered the same thing and received a whole bunch of rice and probably about 10 pieces of sweet and sour chicken. Also, there was no plates and forks and no hot oil. Once again, I let it go.

However, today, I made my order and when it arrived (for the second time in a row), there were no plates and forks and no hot oil. Due to my previous experience, while the delivery man was here, I checked my order, discovered the issue, and called Evergreen. The guy who picked up was the same one I ordered with and he said I would have to wait for the delivery man to come back and get it. The delivery man (who was standing right there) said that there was no way he'd be able to get the hot oil right away because he had other deliveries and it would take at least a half hour. I explained to the guy taking the order that I was not willing to wait a half hour or more because by then my food would be cold. Also, I explained to him that as this was the second time, I would like a refund. He told me that I must take the food. And I explained to him again that as it was not what I ordered, I was returning it. He continued to refuse to refund me my money and hung up on me. The delivery guy had to leave and of course I didn't stop him because he had other deliveries to make. I called back again and this time a woman answered. I explained the situation and politely asked for a refund. She also refused and hung. At this point, I have no food and am out of my money. All I want is my money back. I do not want their food and will never eat there again. Please help me. Thank you.Desired Settlement: All I would like is for the store manager to refund my money please . Thank you

Business

Response:

I spoke with the company and they stated that they have refunded the consumer.

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Description: Restaurants, Full-Service Restaurants (NAICS: 722511)

Address: 612 W Grace St, Richmond, Virginia, United States, 23220

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