Everbright Media Reviews (%countItem)
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Everbright Media Rating
Address: 5550 Glades Rd STE 500, Boca Raton, Florida, United States, 33431-7277
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This company has obtained my child's name and address and is directly marking him with "The Kids Guide to President Trump" political propaganda.
Received 9/3/2020
My sons information, age, name, address has somehow been obtained by Ever right media and he is being directly targeted by Trumps presidential campaign.
thekidsguide.com & learnourhistory.com are listed within the political pamphlet.
We never authorized any company or institution to directly market or speak to our 9 year old son.
The pamphlet is charged with agenda items and religious ideologies.
This is highly inappropriate business practices.
1) Explain how my sons information was obtained. Provide source and contact details so I can deal with the company exchanging my sons info directly. 2) Stop contacting my son 3) Stop sending biased propaganda to underage children.
Further research has determined the source of subscription for my son. This case can be closed with no further action.
I was unknowingly signed up for a subscription and billing accordingly. I did not approve this subscription.
As stated in previous compaints, I signed up for the *** to the Presidential Election thinking they would bill me $1 for the brochure. After being charged an initial $6.12 for the brochure, they then charged me $22.26 for what I'm guessing is a subscription to their magazine. I have tried to call them, as well as email them but to no avail. I would like my money back, and all future charges to be cancelled.
Please credit my account back for the $5.12 and the $22.26 that were not agreed upon, and cancel all future charges.
To: Revdex.com
From: Learn Our History LLC
Date: 9/1/2020
Case Number: XXXXXXXX
Customer Name: ***
Bill to: *** Soft Shadow *** XXXXX
Dear Sir or Madam:
This letter is in response to a complaint recently filed with the Revdex.com from ***. Ms. stated that she unknowingly signed up for a subscription and was billed accordingly.
Ms. placed an order through our order website on 7/6/20 where she responded to an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to the Presidential Election and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids. The initial release of The Kids Guide to the Presidential Election was sent on 7/14/20 and the initial issue of EverBright Kids was sent on 7/13.
When placing her order, she affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): she would continue to receive subsequent shipments billed to the card on file $15.95 + $4.95 s/p + sales tax for each issue of The Kids Guide and $5.75 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:
Offer Details:
With this special offer, you'll receive Learn Our History's The Kids Guide To The Presidential Election for free along with free online streaming of Learn Our History's Election Day: Choosing Our President video lesson and free digital workbook. You just pay $1.00 for shipping and processing for the Kids Guide.
You will also receive the latest issue of EverBright Kids Magazine. You just pay an additional $1.00 shipping & processing for the magazine.
If, after you receive your first Kids Guide, you would like to keep receiving Learn Our History's Kids Guides, there's nothing for you to do. We will send you a new Kids Guide from Learn Our History, complete with online streaming access of the accompanying video lesson and digital workbook at the Learn Our History member website, or other great educational content from EverBright Media, around once a month for the low price of $15.95 plus $4.95 s&p per set, billed conveniently to your credit or debit card on file. There is never an obligation to purchase additional Kids Guides and you may cancel your subscription at any time simply by calling customer service at (XXX) XXX-XXXX or emailing ***@learnourhistory.com. You will retain access to the member website while your account is active. You may also complete the contact us form found at our learnourhistory.com/contact-us.
In addition, if after you receive your first issue of EverBright Kids magazine, you would like to keep receiving new monthly issues as they are released, there's nothing for you to do. You understand that unless you cancel, you will continue to receive a new issue of EverBright Kids once a month for the low price of $5.75, billed conveniently to your credit or debit card on file. simply by calling customer service at (XXX) XXX-XXXX or emailing ***@everbrightkids.com. You may also complete the contact us form found at our everbrightkids.com/contact-us.
As a subscriber you may also receive exclusive opportunities to purchase special products related to the program, as they become available. We will provide you with advance notice of these special offerings with full descriptions, pricing and instructions on how to notify us if you do not wish to receive such products.
Sales tax will be added for sales to *** and IL, and any other states where sales tax is or becomes applicable. By placing an order, you also agree to Learn Our History's general terms and conditions and privacy policy, copies of which are available at www.learnourhistory.com.
Our 100% satisfaction guarantee: if you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price for those episode(s) (exclusive of s&p).
All orders subject to approval. All product offers are good while supplies last and may be withdrawn at any time. Prices are not guaranteed and are subject to change. Product packaging may appear different than shown. Must be 18 years or older to order.
Ms. canceled her account on 8/15 and was refunded for her subsequent shipments of The Kids Guide and EverBright Kids, $22.26 and $6.12 respectively. As Ms. requested, we have issued refunds of $1.07 for the initial shipment of The Kids Guide and $1.07 for the initial shipment of EverBright Kids. Nothing further will be billed or shipped.
At Learn Our History, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchasing a DVD by calling XXX-XXX-XXXX.
We hope that this resolution is satisfactory and as a result, consider this case closed.
Kind Regards,
***
Learn Our History
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not agree with the fact that they said the info on signing up for a subscription was in plain sight. I think this was sneaky on their part. However, the complaint has been handled and my money refunded. I am satisfied with the outcome.
They charged me for two children rated "magazines". They were delivered to our home. We have 4 daughters all married and 7 grand children. None of them live at our home
Please note this was related to a Yahoo issue. It was not yahoo !
We received Mr. order on 7/10/20 and his items were shipped on 7/14/20. We received a request from Mr. on 7/23/20 asking for his account to be canceled and refunded, which we immediately processed. Two refunds in the amount of $1.07 each (a total of $2.14) were issued for his introductory offers for The Kids Guide and EverBright Kids. On 7/23/20, a confirmation email was sent to him at the email address he provided at the time of his order. Nothing further will be billed or shipped. We hope that this resolution is satisfactory and as a result, consider this case closed.
I am attempting to cancel a subscription and the company is not responding
I saw their ad to try the Learn Our History magazine for one dollar. The ad states that I would be charged a monthly fee if I liked the magazine and wished to continue receiving them. The magazine is more like a small pamphlet, not worth the monthly fee in my opinion. I promptly contacted them and requested my subscription be canceled. I did not hear back from them. I have just been charged 22.98 by the company with the words "LOH Kids Guides" on my bank draft. I was also charged a 6.32 fee from LOH Everbright Kids" earlier in the month. I do not wish to be charged again from either of these entities. I have contacted them numerous times via their contact form as well as through emailing them at their contact email at ***@everbrightkids.com with no response from them in return.
I would simply like to have this subscription cancelled. This is normally a very easy request, but with the evasive nature of this company it is virtually impossible. I would like them to stop making this seem like an easy way to try their magazine. As a teacher, I thought this might be something I could use in my classroom. However, the product is not worth the exorbitant monthly price. Beyond that, they falsely lead the consumer to believe that trying their product will be cheap and easy, and that cancelling any further issues is simple. It is not simple, and in fact, has me contacting the Revdex.com in order to simply stop this company from charging me any further.
To: Revdex.com
From: Learn Our History LLC d/b/a The Kids Guide
Date: 7/21/2020
Case Number: XXXXXXXX
Customer Acct #: XXXXXXXX
Customer Name: ***
Bill to: *** Meredith Dr., Baton Rouge, LA XXXXX
Dear Sir or Madam:
This letter is in response to a complaint recently filed with the Revdex.com from *** Ms. complaint stated that she had not received a response when trying to cancel her subscription accounts for The Kids Guide and EverBright Kids, and in turn would like a refund for the subsequent shipments billed and delivered.
According to our records, Ms. EverBright Kids account was canceled on 7/17/20 and refunded $7.42. Additionally, her account for The Kids Guide has been canceled and refunded for $24.08.
At Learn Our History, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price, within 90 days of purchase by calling XXX-XXX-XXXX or emailing us at ***@learnourhistory.com.
We hope that this resolution is satisfactory and as a result, consider this case closed.
Kind Regards,
***
Learn Our History
(The consumer indicated he/she ACCEPTED the response from the business.)
Advertises a free product for children and collects $1 for shipping, then adds a $20/monthly service without making that clear at checkout.
I clicked on a Facebook ad for a free "Kids Guide to the Presidential Election" and ordered a copy for my son who has been homeschooling due to COVID-19. The website indicated I needed to pay $1 for shipping, which is how they obtained my credit card information. A month later they charged $20 to my credit card for a "subscription" to additional videos on their website. I went back to my purchase email and it says at the very end that they would subscribe me to this. I did not sign up for or give consent for this service.
I want a refund and all account information deleted.
To: Revdex.com
From: Learn Our History LLC d/b/a The Kids Guide
Date: 8/3/20
Case Number: XXXXXXXX
Customer Acct #: XXXXXXXX
Customer Name: ***
Bill to: *** Plantation Drive, Coppell, TX XXXXX
Dear Sir or Madam:
This letter is in response to a complaint recently filed with the Revdex.com from ***. Ms. complaint stated that she was charged for subsequent shipments after placing her initial order for The Kids Guide.
The terms and conditions of this offer, which state that the customer would continue to receive a new book from The Kids Guide about once a month, are clearly presented on the shopping cart at the time of purchase. Each book from the Kids Guide comes with free access to online streaming of a companion video along with access to the accompanying digital workbooks. Furthermore, the terms & conditions indicate that as subsequent Kids Guides are shipped, we would charge the card on file $15.95 + $4.95 s&p + sales tax, where applicable, unless they call or email *** to cancel.
A completed purchase requires the customer to check a box that reads, "YES, I have read and agree to the terms and conditions..." Ms. order was successfully processed, received, and fulfilled. Below are the terms and conditions of the product that he purchased.
Offer Details:
With this special offer, you'll receive Learn Our History's Kids Guide To The Presidential Election along with free online streaming of Learn Our History's Election Day: Choosing Our President video lesson and free digital workbook. You just pay $1.00 for shipping and processing for the Kids Guide.
If, after you receive your first Kids Guide, you would like to keep receiving Learn Our History's Kids Guides, there's nothing for you to do. We will send you a new Kids Guide from Learn Our History, complete with online streaming access of the accompanying video lesson and digital workbook at the Learn Our History member website, or other great educational content from EverBright Media, around once a month for the low price of $15.95 plus $4.95 s&p per set, billed conveniently to your credit or debit card on file. There is never an obligation to purchase additional Kids Guides and you may cancel your subscription at any time simply by calling customer service at (XXX) XXX-XXXX or emailing ***@learnourhistory.com. You will retain access to the member website while your account is active. You may also complete the contact us form found at our learnourhistory.com/contact-us.
As a subscriber you may also receive exclusive opportunities to purchase special products related to the program, as they become available. We will provide you with advance notice of these special offerings with full descriptions, pricing and instructions on how to notify us if you do not wish to receive such products.
Sales tax will be added for sales to FL, GA, and IL, and any other states where sales tax is or becomes applicable. By placing an order, you also agree to Learn Our History's general terms and conditions and privacy policy, copies of which are available at www.learnourhistory.com.
Our 100% satisfaction guarantee: if you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price for those episode(s) (exclusive of s&p).
All orders subject to approval. All product offers are good while supplies last and may be withdrawn at any time. Prices are not guaranteed and are subject to change. Product packaging may appear different than shown. Must be 18 years or older to order.
Upon receipt of her initial order on 5/31/20, we sent a "Welcome" email to the email address she provided, ***@gmail.com. This email included instructions on how to access the member site where she could stream the videos in question as well as the digital workbooks that accompany each shipment. Per the terms and conditions agreed to upon submission of her order, one subsequent shipment was sent to the same address.
Our records indicate that on 7/6/20 Ms. submitted a chargeback to her credit card issuer for $20.90 and was successfully refunded accordingly.
At Learn Our History, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling XXX-XXX-XXXX or emailing us at ***@learnourhistory.com.
As requested, we have removed her account information from our system.
We hope that this resolution is satisfactory and as a result, consider this case closed.
Kind Regards,
***
Learn Our History
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not recall this policy being clearly spelled out at checkout, although it was in the email I received after checkout. Regardless, I am satisfied that my account has been cancelled.
I do believe this company's deceptive Facebook advertising preys on families who are currently trying to homeschool their children due to the COVID-19 crisis. They need to make the subscription program much more clear to avoid this mistake in the future.
Also feel that they are not clear you are signing up for a subscription. That is not UP FRONT! Also thought I was ordering free DVD & single copy of free magazine and paid for 1 extra DVD(in March of 2020). Received a second billing and called on April 29, 2020 and Customer Service Rep was RUDE when I asked her if this was a subscription. I asked her to cancel it. She said she was canceling and was sending an email at the moment to confirm the cancellation. I told her I was checking my email and she responded back "I don't have time to wait why you check your email!" I was shocked by her attitude. As of today, I still have not received an email to confirm that this has been canceled.
I send the original order to our granddaughter and have not actually seen the material. Even if it great, I will not order from this company again. POOR Customer Service!
We are sorry that Ms. had an unpleasant experience with us. We have reviewed her account and our records indicate that Ms. account has been canceled and an email confirmation was sent on 4/29/20. Additionally, our websites indicate that customers will receive a new item about once a month and they must agree to the published terms and conditions prior to checkout. As a courtesy, we have provided a refund for her second shipment. At EverBright Media, we strive for complete customer satisfaction and hold our customer service representatives to the highest standards of respect and accountability. Again, our apologies to Ms..
I have checked my Inbox, Junk, and Deleted email. I have not received any response from my call of April 29 when I asked for the order to be canceled. I also emailed you again later in the day on April 29 and again on May 1. NOTHING, no response.
Calling Learn Our History, 80 Internationale Blvd, Suite # A, Glendale Heights, Il XXXXX, on Tuesday, September 04, 2018, at 2:00pm. My call was responded by ***.I had accepted in July to receive one DVD for $1. Evidently, that way that had my credit card number? I never allowed them to use it repeatedly without my consent. I was surprised to receive four more DVDs that I had not requested. I never received any invoice, and because of the strongly politically tainted content, I just assumed that this was political propaganda material and did not inquire about it. I discovered later on that they had sent emails that I had not noticed.When I called, *** told me that I will be reimbursed $14.95 (each DVD was billed $19.90). Before I could ask her whether that amount was a one time reimbursement or multiplied by the number of DVDs (4), she hung up on me'Since they are not allowed to use a credit card number that was given to them for a one time specific purchase, I consider they should reimburse me for the unwanted shippings and illegal use of my credit card, that is to say 4 X 19.90 = $79.60.Thank you for your help!***
Product_Or_Service: DVD Learn Our History
Account_Number: XXXXXXXX-XXX
Other (requires explanation) I consider they should reimburse me for the unwanted shippings and illegal use of my credit card, that is to say 4 X 19.90 = $79.60.
9/11/18
Re: Case # XXXXXXXX - ***
Dear Sir or Madam:
This letter is in response to a recently received letter from the Revdex.com 9/7/18 from ***.
On 5/09/18, an order was placed for our Learn Our History series. The offer was to receive the first DVD in our collection, plus streaming and supplemental digital learning guides for $1.00 and subsequent DVDs for $14.95 + $4.95 s/h. The order was placed under the name *** email address ***@gmail.com.
The initial shipment was sent on 5/15/18. Mr. affirmatively agreed to the terms and conditions of our offer (by checking the box that he had read and agreed to our terms): would continue to be notified of the next title in the series, about once a month and always allow at least 10 days for customers to notify us that they did not want the next title in the series.
If we are not notified, we generate subsequent shipments and charge the card on file $14.95 + $4.95 s/h + sales tax. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out by checking the box "yes they have read and agree to":
Offer Details:
AVAILABLE TO NEW CUSTOMERS ONLY. ALL ORDERS ARE SUBJECT TO OUR APPROVAL.
With this special offer, you'll receive a free dvd along with free online streaming of the episode and free downloadable learning guides. You just pay $1.00 for shipping and handling of your free dvd. Thereafter, we will send you an email, around once a month, letting you know when the next episode in the series is scheduled to ship (each, a "shipping notice"). You may "opt-out" of receiving such shipping notices, at your discretion; and thereafter, we shall stop sending you such shipping notices unless and until you instruct us otherwise in writing.
If, after you receive your first episode, you would like to keep receiving episodes, there's nothing for you to do. You'll receive a new episode around once a month for the low price of $14.95 plus $4.95 s&h per episode, billed conveniently to your credit or debit card on file, until you cancel your subscription, or your subscription is exhausted.
Along with each dvd, you'll also receive free streaming access to the applicable episode on the learn our history website. Plus, you'll have access to free online learning guides for that episode.
If you don't want to receive any individual episode, you'll have at least 10 days from the date of the applicable shipping notice to call XXX-XXX-XXXX and let us know that you do not want the episode offered. If we timely receive such call, that episode will not be shipped, and your credit or debit card will not be charged. You understand that refusing an individual episode does not constitute a cancellation of your entire subscription. However, you may cancel your subscription at any time simply by calling us at the number above and requesting a cancellation.
You understand that unless you call us to cancel, you will continue to receive a new episode, complete with free streaming and access to the online learning guides, around once a month until your subscription is exhausted.
Sales tax will be added for sales to FL, GA, and IL, and any other states where sales tax is or becomes applicable.
By placing an order, you also agree to learn our history's general terms and conditions and privacy policy, copies of which are available at www.learnourhistory.com.
If you are not 100% satisfied, you may return your episode(s) within 90 days after their respective shipping date(s), and receive a full refund of the purchase price for those episode(s) (exclusive of s&h), with no questions asked. Any such returns must be addressed to the address printed on the episode's packaging.
As per the terms, we pre-notified Mr. via the email provided to us on 6/1/18 of the next title in series to be shipped. This email includes instructions on how to opt out or cancel by simply calling us at XXX-XXX-XXXX. Mr. did not opt out any shipments.
Here is the break-out of our communications and shipments:
5/09/18 order placed, order confirmation email generated $1.00 charged
6/1/18 2nd shipment pre-notification email generated
6/12/18 2nd shipment generated $19.90 pre-authorized
6/15/18 2nd shipment mailed $19.90 payment settled
6/15/18 email generated with receipt for shipment #2 and pre-notification for shipment #3
7/03/18 3rd shipment generated $19.90 pre-authorized
7/6/18 3rd shipment mailed $19.90 payment settled
7/6/18 email generated with receipt for shipment #3 and pre-notification for shipment #4
7/24/18 4th shipment generated $19.90 pre-authorized
7/27/18 4th shipment mailed $19.90 payment settled
7/27/18 email generated with receipt for shipment #4 and pre-notification for shipment #5
8/14/18 5th shipment generated $19.90 pre-authorized
8/17/18 5th shipment mailed $19.90 payment settled
8/17/18 email generated with receipt for shipment #5 and pre-notification for shipment #6
9/4/18 6th shipment generated $19.90 pre-authorized
9/4/18 phone request for cancellation received, was informed shipment #6 would be last generated
9/4/18 $59.80 was refunded; $14.95 x 4, covering the purchase price of the last 4 shipments
We apologize for the experience Mr. had, however we are very clear on both the terms and conditions and the emails sent on how to cancel and we always honor the customer's request to cancel when they contact our customer service center. Further, Mr. acknowledges receipt of our shipment confirmation / pre-notification emails.
At Learn Our History, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchasing a DVD by contacting us at XXX-XXX-XXXX.
As a result, of this complaint, also refunded $39.70; $19.90, covering the s/h for the 4 shipments already refunded plus $19.90 for the 5th full price shipment generated.
Kind Regards,
***
Learn Our History
As filed by other complaints, the company uses a deceptive 1$ free trial to get you to subscribe to a $20 a month recurring subscription.
They claim that this service is clearly described and this could not be further from the truth. On the initial webpage: *** is the link for the 1 dollar offer with zero mention other than "Each film we offer to our subscribers". No mention that you are enrolling to be a subscriber by buying the 1 dollar DVD.
Once you click the link you are taken to a shopping cart that lists the prices for shipping and cost of the DVD as 1 dollar with zero mention of a recurring monthly fee.
The third page ONLY mentions it under the terms and conditions part of the page which you have to click a box that you understand, but you have to scroll down to even see that information. To say they take "every effort to make sure you know you are subscribing" is dishonest. It could clearly list it on any and every of these pages along with the advertising.
The DVDs also make zero mention that you have paying for them and we wrongly assumed they were complementary as this is marketed as a "wholesome faith based" company.
Also, their emails go directly to spam in gmail, so they offer little help to those who are enrolled incorrectly in this service. It is sad to see a company tricking customers into such an expensive recurring fee.
I have spoken to their customer service through Facebook and offered to ship all 4 DVDs, unopened, back to their office for a refund and ignored.
Revdex.com serving Southeast Florida & the Caribbean
*** Circle, Suite 4
West Palm Beach, FL XXXXX
July 11, 2018
Re: Case # *** - ***
Dear Sir or Madam:
This letter is in response to a recently received letter from the Revdex.com on 7/10/18 from ***. We do not have a *** as a *** in our system but do have an *** at this same address.
On 3/24/18, an order was placed for our Family Bible Films series. The offer was to receive the first DVD in our collection, plus streaming and supplemental digital learning guides for $1.00 and subsequent DVDs for $14.95 + $4.95 p/h. The order was placed under the name ***, email address ***@gmail.com.
The initial shipment was sent on 3/27/18. Ms. affirmatively agreed to the terms and conditions of our offer (by checking the box that she had read and agreed to our terms): would continue to be notified of the next title in the series, about once a month and always allow at least 10 days for customers to notify us that they did not want the next title in the series. If we are not notified, we generate subsequent shipments and charge the card on file $14.95 + $4.95 s/h + sales tax. Below are the Terms and Conditions customers affirmatively agree to in order to compete their check out by checking the box "yes they have read and agree to". Orders cannot be completed unless they affirmatively check that they read the terms and conditions and also agree to them.
About this special offer:
WITH THIS SPECIAL OFFER, YOU'LL RECEIVE A FREE DVD ALONG WITH FREE ONLINE STREAMING OF THE EPISODE AND FREE DOWNLOADABLE LEARNING GUIDES. YOU JUST PAY $1.00 FOR SHIPPING AND PROCESSING.
IF, AFTER YOU RECEIVE YOUR FIRST EPISODE, YOU WOULD LIKE TO KEEP RECEIVING EPISODES, THERE'S NOTHING FOR YOU TO DO. WE WILL SEND YOU AN EMAIL EVERY THREE TO FOUR WEEKS (UP TO EIGHTEEN TIMES A YEAR) LETTING YOU KNOW WHEN THE NEXT EPISODE IS SCHEDULED TO SHIP (EACH, A "SHIPPING NOTICE"). YOU UNDERSTAND THAT UNLESS YOU CANCEL, YOU WILL CONTINUE TO RECEIVE A NEW EPISODE OF FAMILY BIBLE FILMS OR OTHER GREAT EDUCATIONAL PROGRAMMING FROM EVERBRIGHT MEDIA AROUND ONCE A MONTH FOR THE LOW PRICE OF $14.95 PLUS $4.95 S&P PER EPISODE, BILLED CONVENIENTLY TO YOUR CREDIT OR DEBIT CARD ON FILE. ALONG WITH EACH EPISODE, YOU'LL ALSO RECEIVE STREAMING ACCESS TO THE APPLICABLE EPISODE AND THE ONLINE LEARNING GUIDES ON THE MEMBER WEBSITE. YOU WILL RETAIN ACCESS TO THE MEMBER WEBSITE WHILE YOUR ACCOUNT IS ACTIVE.
IF YOU DON'T WANT TO RECEIVE ANY INDIVIDUAL EPISODE, YOU'LL HAVE AT LEAST 10 DAYS FROM THE DATE OF THE APPLICABLE SHIPPING NOTICE TO CALL XXX-XXX-XXXX OR EMAIL US AND LET US KNOW THAT YOU DO NOT WANT THE EPISODE OFFERED. IF WE TIMELY RECEIVE SUCH CALL OR EMAIL, THAT EPISODE WILL NOT BE SHIPPED, AND YOUR CREDIT OR DEBIT CARD WILL NOT BE CHARGED. YOU MAY "OPT-OUT" OF RECEIVING SHIPPING NOTICES AT YOUR DISCRETION; THEREAFTER, WE SHALL STOP SENDING YOU SUCH SHIPPING NOTICES UNLESS AND UNTIL YOU INSTRUCT US OTHERWISE IN WRITING. YOU UNDERSTAND THAT REFUSING AN INDIVIDUAL EPISODE DOES NOT CONSTITUTE A CANCELLATION OF YOUR ENTIRE SUBSCRIPTION. HOWEVER, YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME SIMPLY BY CALLING OR EMAILING US AND REQUESTING A CANCELLATION.
AS A SUBSCRIBER YOU MAY ALSO RECEIVE EXCLUSIVE OPPORTUNITIES TO PURCHASE SPECIAL PRODUCTS RELATED TO THE PROGRAM, AS THEY BECOME AVAILABLE. WE WILL PROVIDE YOU WITH ADVANCE NOTICE OF THESE SPECIAL OFFERINGS WITH FULL DESCRIPTIONS, PRICING AND INSTRUCTIONS ON HOW TO NOTIFY US IF YOU DO NOT WISH TO RECEIVE SUCH PRODUCTS.
SALES TAX WILL BE ADDED FOR SALES TO FL, GA, AND IL, AND ANY OTHER STATES WHERE SALES TAX IS OR BECOMES APPLICABLE. BY PLACING AN ORDER, YOU ALSO AGREE TO FAMILY BIBLE FILMS' GENERAL TERMS AND CONDITIONS AND PRIVACY POLICY, COPIES OF WHICH ARE AVAILABLE AT WWW.FAMILYBIBLEFILMS.COM.
OUR 100% SATISFACTION GUARANTEE: IF YOU ARE NOT 100% SATISFIED, YOU MAY CONTACT US WITHIN 90 DAYS FROM DATE OF PURCHASE TO RECEIVE A FULL REFUND OF THE PURCHASE PRICE FOR THOSE EPISODE(S) (EXCLUSIVE OF S&P).
AVAILABLE TO NEW CUSTOMERS ONLY. ALL ORDERS SUBJECT TO APPROVAL. LIMIT ONE PER HOUSEHOLD. ALL PRODUCT OFFERS ARE GOOD WHILE SUPPLIES LAST, AND MAY BE WITHDRAWN AT ANY TIME. PRICES ARE NOT GUARANTEED AND ARE SUBJECT TO CHANGE. PRODUCT PACKAGING MAY APPEAR DIFFERENT THAN SHOWN. MUST BE 18 YEARS OR OLDER TO ORDER.
Here is the break-out of our communications and shipments:
3/24/18 order placed, order confirmation email generated $1.00 charged
3/27/18 First order shipped
4/13/18 2nd shipment pre-notification email generated and sent to customer
4/24/18 2nd shipment generated $19.90 pre-authorized
4/27/18 2nd shipment mailed $19.90 payment settled
4/27/18 3rd shipment pre-notification email generated and sent to customer
5/15/18 3rd shipment generated $19.90 pre-authorized
5/18/18 3rd shipment mailed $19.90 payment settled
5/18/18 4th shipment pre-notification email generated and sent to customer
6/5/18 4th shipment generated $19.90 pre-authorized
6/8/18 4th shipment mailed $19.90 payment settled
6/8/18 5th shipment pre-notification email generated and sent to customer
6/26/18 5th shipment generated $19.90 pre-authorized
6/29/18 5th shipment mailed $19.90 payment settled
6/29/18 6th shipment pre-notification email generated and sent to customer
7/6/18 Customer contacted us to cancel-membership was cancelled
7/10/18 Customer contacted us to request refund, refund was issued.
7/10/18 Customer contacted Revdex.com
7/11/18 Family Bible Films responded to Revdex.com
We apologize for the frustration Ms. had, however we are very clear on both the terms and conditions and the emails sent on how to cancel and we always honor the customer's request to cancel when they contact our customer service center. The customer did not contact us until after they had received 4 additional DVD's at the same address as the card over a two month period. A refund of $59.80 was issued back to the same card the same day the customer called to cancel. ($14.95 x 4 shipments). As customer satisfaction is paramount to us, we will refund the additional charges in their entirety (Including the initial $1.00). There is no need to return any DVD's. No additional shipments or charges will be made.
We apologize if any emails went to spam. We used the email address provided by the customer for notifications before each and every shipment. Unfortunately, we cannot control spam settings put in place by the customer or their email provider.
At Family Bible Films, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchasing a DVD by contacting us at XXX-XXX-XXXX.
Kind Regards,
***
Learn Our History d/b/a Family Bible Films
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund of the product costs, but wish they would just update their "free" DVD offer with clearer advertising to help others avoid the same problem!
I signed up to recieve 1 DVD and was unknowingly signed up for a subscription service that charged my credit card $20/month! DO NOT ORDER!
I signed up to receive a single DVD for $1 per the advertised promotion. The only place that it was described as a subscription service fro $19.90 / month was in the lower paragraphs of the terms and conditions. NO WHERE on the website is it listed as a subscription service and the ONLY PLACE where the price of what will be charged to your credit card is in that tiny terms and condition box. Definitely intended for deception.
It must be listed outside of the fine print that this is a SUBSCRIPTION SERVICE FOR $14.95 +SH per month.
5/9/18
Re: Case # XXXXXXXX - ***
Dear Sir or Madam:
This letter is in response to a recently received letter from the Revdex.com 5/9/18 from ***.
On 3/3/18, an order was placed for our Family Bible Films series "What's In The Bible". The offer was to receive the first DVD in our collection, plus streaming and supplemental digital learning guides for $1.00 and subsequent DVDs for $14.95 + $4.95 p/h. The order was placed under the name ***, email address ***@gmail.com.
The initial shipment was sent on 3/13/18. Ms. affirmatively agreed to the terms and conditions of our offer (by checking the box that she had read and agreed to our terms): would continue to be notified of the next title in the series, about once a month and always allow at least 10 days for customers to notify us that they did not want the next title in the series.
If we are not notified, we generate subsequent shipments and charge the card on file $14.95 + $4.95 s/h + sales tax. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out by checking the box "yes they have read and agree to":
Offer Details:
AVAILABLE TO NEW CUSTOMERS ONLY. ALL ORDERS ARE SUBJECT TO OUR APPROVAL.
With this special offer, you'll receive a free dvd along with free online streaming of the episode and free downloadable learning guides. You just pay $1.00 for shipping and handling of your free dvd. Thereafter, we will send you an email, around once a month, letting you know when the next episode in the series is scheduled to ship (each, a "shipping notice"). You may "opt-out" of receiving such shipping notices, at your discretion; and thereafter, we shall stop sending you such shipping notices unless and until you instruct us otherwise in writing.
If, after you receive your first episode, you would like to keep receiving episodes, there's nothing for you to do. You'll receive a new episode around once a month for the low price of $14.95 plus $4.95 s&h per episode, billed conveniently to your credit or debit card on file, until you cancel your subscription, or your subscription is exhausted.
Along with each dvd, you'll also receive free streaming access to the applicable episode on the Family Bible Films website. Plus, you'll have access to free online learning guides for that episode.
If you don't want to receive any individual episode, you'll have at least 10 days from the date of the applicable shipping notice to call (XXX) XXX XXXX and let us know that you do not want the episode offered. If we timely receive such call, that episode will not be shipped, and your credit or debit card will not be charged.
You understand that refusing an individual episode does not constitute a cancellation of your entire subscription. However, you *** cancel your subscription at any time simply by calling us at the number above and requesting a cancellation. You understand that unless you call us to cancel, you will continue to receive a new episode, complete with free streaming and access to the online learning guides, around once a month until your subscription is exhausted.
Sales tax will be added for sales to FL, GA, and IL, and any other states where sales tax is or becomes applicable.
By placing an order, you also agree to learn our history's general terms and conditions and privacy policy, copies of which are available at www.learnourhistory.com.
If you are not 100% satisfied, you may return your episode(s) within 90 days after their respective shipping date(s), and receive a full refund of the purchase price for those episode(s) (exclusive of s&h), with no questions asked. Any such returns must be addressed to the address printed on the episode's packaging.
As per the terms, we pre-notified Ms. via the email provided to us on 3/30/18 of the next title in series to be shipped. This email includes instructions on how to opt out or cancel by simply calling us at XXX-XXX-XXXX. Ms. did not opt out any shipments.
Here is the break-out of our communications and shipments:
3/3/18: order placed, order confirmation email generated,
3/3/18: $1.00 charged, Member Site access granted, episode released for streaming
3/13/18: first order shipped
3/30/18: 2nd shipment pre-notification email generated
4/10/18: 2nd shipment generated, $19.90 pre-authorized
4/13/18: 2nd shipment mailed, $19.90 payment settled
4/13/18: 3rd shipment pre-notification email generated
5/1/18: 3rd shipment generated $19.90 pre-authorized
5/4/18: 3rd shipment mailed, $19.90 payment settled
5/4/18: 4th shipment pre-notification email generated
5/8/18: Cancellation request received, account cancelled
5/8/18: Refund of $29.90 covering the product price of the last two shipments ($14.95 2)
We apologize for the experience Ms. had, however we are very clear on both the terms and conditions and the emails sent on how to cancel and we always honor the customer's request to cancel when they contact our customer service center.
Family Bible Films, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchasing a DVD by contacting us at XXX-XXX-XXXX.
Kind Regards,
***
Family Bible Films
This company offered a free dvd just pay $1 for shipping. They will continue to bill you unless you cancel. They would not cancel my subscription.
Family Bible Films sent me a DVD for $1 and it said they would bill me $19.99 a month for each DVD. They said I could cancel service any time by calling them. I called both phone numbers they provided and the numbers do not go through. It just plays some music and hangs up on you. I emailed the company and no reply yet. Do not give this company your credit card number. It is a scam.
My subscription needs to be cancelled and stop billing my credit card.
4/26/18
Re: Case # XXXXXXXX - ***
Dear Sir or Madam:
This letter is in response to a recently received letter from the Revdex.com 4/25/18 from ***.
On 3/16/18, an order was placed for our Family Bible Films series "What's In The Bible". The offer was to receive the first DVD in our collection, plus streaming and supplemental digital learning guides for $1.00 and subsequent DVDs for $14.95 + $4.95 p/h. The order was placed under the name ***, email address ***@yahoo.com.
The initial shipment was sent on 3/20/18. Ms. affirmatively agreed to the terms and conditions of our offer (by checking the box that she had read and agreed to our terms): would continue to be notified of the next title in the series, about once a month and always allow at least 10 days for customers to notify us that they did not want the next title in the series. If we are not notified, we generate subsequent shipments and charge the card on file $14.95 + $4.95 s/h + sales tax. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out by checking the box "yes they have read and agree to":
Offer Details:
AVAILABLE TO NEW CUSTOMERS ONLY. ALL ORDERS ARE SUBJECT TO OUR APPROVAL.
With this special offer, you'll receive a free dvd along with free online streaming of the episode and free downloadable learning guides. You just pay $1.00 for shipping and handling of your free dvd. Thereafter, we will send you an email, around once a month, letting you know when the next episode in the series is scheduled to ship (each, a "shipping notice"). You may "opt-out" of receiving such shipping notices, at your discretion; and thereafter, we shall stop sending you such shipping notices unless and until you instruct us otherwise in writing.
If, after you receive your first episode, you would like to keep receiving episodes, there's nothing for you to do. You'll receive a new episode around once a month for the low price of $14.95 plus $4.95 s&h per episode, billed conveniently to your credit or debit card on file, until you cancel your subscription, or your subscription is exhausted.
Along with each dvd, you'll also receive free streaming access to the applicable episode on the Family Bible Films website. Plus, you'll have access to free online learning guides for that episode.
If you don't want to receive any individual episode, you'll have at least 10 days from the date of the applicable shipping notice to call (XXX) XXX XXXX and let us know that you do not want the episode offered. If we timely receive such call, that episode will not be shipped, and your credit or debit card will not be charged. You understand that refusing an individual episode does not constitute a cancellation of your entire subscription. However, you may cancel your subscription at any time simply by calling us at the number above and requesting a cancellation. You understand that unless you call us to cancel, you will continue to receive a new episode, complete with free streaming and access to the online learning guides, around once a month until your subscription is exhausted.
Sales tax will be added for sales to FL, GA, and IL, and any other states where sales tax is or becomes applicable.
By placing an order, you also agree to learn our history's general terms and conditions and privacy policy, copies of which are available at www.learnourhistory.com.
If you are not 100% satisfied, you may return your episode(s) within 90 days after their respective shipping date(s), and receive a full refund of the purchase price for those episode(s) (exclusive of s&h), with no questions asked. Any such returns must be addressed to the address printed on the episode's packaging.
As per the terms, we pre-notified Ms. via the email provided to us on 4/6/18 of the next title in series to be shipped. This email includes instructions on how to opt out or cancel by simply calling us at XXX-XXX-XXXX. Ms. did not opt out any shipments.
ere is the break-out of our communications and shipments:
3/16/18 order placed, order confirmation email generated $1.00 charged
3/20/18 first order shipped
4/6/18 2nd shipment pre-notification email generated
4/17/18 2nd shipment generated $19.90 pre-authorized
4/20/18 2nd shipment mailed $19.90 payment settled
4/20/18 3rd shipment pre-notification email generated
4/23/18 Cancellation request received, account cancelled
We apologize for the experience Ms. had, however we are very clear on both the terms and conditions and the emails sent on how to cancel and we always honor the customer's request to cancel when they contact our customer service center.
As a result, of this complaint, we have also refunded $19.90 for the second shipment.
Family Bible Films, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchasing a DVD by contacting us at XXX-XXX-XXXX.
Kind Regards,
***
Family Bible Films
Their customer service number would put me on hold for 2 minutes and then hang up. There is no quick way to cancel your account or get help.
Their customer service number would put me on hold for 2 minutes and then hang up. There is no quick way to cancel your account or get help. I try monthly to cancel my account (XXXXXXXX-XXX) but can never get anyone to answer the phone.
-Account Cancellation -Contact with the business via phone
March 19, 2918
Re: Case # XXXXXXXX
Dear Sir or Madam:
This letter is in response to a recently received letter, from the Revdex.com, 3/16/18 from ***.
On 12/17/17, an order was placed for our MoneyBright Kids streaming service. The offer was to receive a 7-day free trial to stream the series along with supplemental digital learning guides. Additionally, she received enrollment in CollegeSave and was awarded 1,000 CollegeSave points which can be redeemed at participating colleges. At the end of the trial, if we did not receive request for cancellation, the account would remain active and would be billed $12.97 per month. The order was placed under the name ***, email address ***@yahoo.com.
Ms. affirmatively agreed to the terms and conditions of our offer (by checking the box that she had read and agreed to our terms) and would continue to have access to stream our content for $12.97 monthly + applicable sales tax. Here are the Terms and Conditions customers affirmatively agree, in order to compete their check out by checking the box "yes they have read and agree to":
Offer Details:
Available to new customers only. With this special offer, you'll receive a free 7-day trial to MoneyBright Kids streaming service featuring full access to the entire MoneyBright Kids library of streaming videos and digital workbooks. We will pre-authorize your card for your first full month of membership for $12.97. However, your card will not be charged at this time. You'll also receive a free CollegeSave membership and 1,000 tuition discount points worth $1,000 in college tuition savings, which can be used to discount tuition at participating colleges and universities.
If, at the end of your free 7-day trial, you would like to continue with the service, there's nothing for you to do. You can continue to enjoy full access to the entire learn our history library of streaming videos and digital workbooks. Your card will be settled for $12.97 provided you haven't canceled during your free trial period. At the end of your subscription term, your service will be automatically renewed each month. You understand that unless you cancel before the end of the then-current month, your service will continue to be renewed for successive months, and that, upon each such renewal, your credit or debit card on file will be charged $12.97. You will retain access to the member website while your account is active.
For every month after your first month in which your MoneyBright Kids account is active and remains in good standing, you will receive 250 tuition discount points worth $250 in college tuition savings deposited to your CollegeSave membership account. For more information on the CollegeSave program, visit collegesave.org/moneybrightkids.
If you don't want to renew the service, you may tell us at any time. In such event, your subscription will remain active until the end of your then-current month. We do not provide prorated refunds. To notify us that you do not wish to renew your subscription, call XXX-XXX-XXXX or email us at ***@moneybrightkids.com.
As a subscriber, you may also receive exclusive opportunities to purchase special products related to the program, as they become available. We will provide you with advance notice of these special offerings with full descriptions, pricing and instructions on how to notify us if you do not wish to receive such products. Sales tax will be added for sales to FL, GA, and IL, and any other states where sales tax is or becomes applicable. By placing an order, you also agree to learn our history's general terms and conditions and privacy policy, copies of which are available at www.learnourhistory.com.
As per the terms, we established an account and released streaming for Ms. on 12/17/17 and pre-authorized $12.97. At that time, we generated two separate emails, both containing our customer service phone number as well as our customer service email address. The first email explained the service and how to access the Member Site to stream our MoneyBright Kids episodes. The second email welcomed her to College Save and provided additional information on the college savings program. On 12/24/17, the end of the 7-day free trial period, we settled the $12.97 monthly fee.
We were contacted by Ms. via phone on 3/14/18 requesting cancellation. The account was cancelled.
We apologize for the difficulty Ms. experienced in reaching us, however we are very clear on both the terms and conditions and the emails sent on the free trial duration, how to cancel and we always honor the customer's request to cancel when they contact our customer service center. Our call center is open 24 hours each day, 7 days each week. We experience a very low percentage of lost calls and are proud of our very low average hold time. We try to make it very easy for our customers to contact us.
We have refunded $12.97, covering the current months service charge. This was done in good faith as our terms and conditions clearly state that we do not provide prorated refunds. Her account is cancelled and will remain cancelled. Finally, the initial 1,000 + additional 750 monthly CollegeSave points, totaling 1,750 points, remain hers.
Kind Regards,
***
MoneyBright Kids
Signed up for free 14 day trial, cancelled at the end of it. The day after, was charged $47.88. Called a CSR and was told my account was not cancelled
I signed up for the free trial and I then proceeded to email and cancel it. I received a confirmation email from ***, a customer service rep from Moneybright Kids saying my account ( account#: XXXXXXXX-XXX) had been cancelled. The next day, I was charged $47.88 via debit card. I called customer service and was told they don't have my charge on file and that my account was never cancelled. I have a screen shot from my paypal debit account that I was in fact, charged and the emails saying my account was cancelled.
I would like my $47.88 refunded to my debit card immediately.
February 28,2018
Re: Case # XXXXXXXX
Dear Sir or Madam:
This letter is in response to a recently received letter, from the Revdex.com, 2/28/18 from ***.
On 1/29/18, an order was placed for our MoneyBright Kids streaming service. The offer was to receive a 7-day free trial to stream the series along with supplemental digital learning guides. Additionally, she received enrollment in CollegeSave and was awarded 1,000 CollegeSave points which can be redeemed at participating colleges. At the end of the trial, if we did not receive request for cancellation, the account would remain active for a full year, the card on file used to place the order would be settled for $47.88. The order was placed under the name ***, email address ***@gmail.com.
Ms. affirmatively agreed to the terms and conditions of our offer (by checking the box that she had read and agreed to our terms) and would continue to have access to stream our content for $47.88 annually + applicable sales tax. Here are the Terms and Conditions customers affirmatively agree, in order to compete their check out by checking the box "yes they have read and agree to":
Offer Details:
Available to new customers only. With this special offer, you'll receive a free 7-day trial to MoneyBright Kids streaming service featuring full access to the entire MoneyBright Kids library of streaming videos and digital workbooks. We will pre-authorize your card for your annual membership for $47.88. However, your card will not be charged at this time. You'll also receive a free CollegeSave membership and 1,000 tuition discount points worth $1,000 in college tuition savings, which can be used to discount tuition at participating colleges and universities.
If, at the end of your free 7-day trial, you would like to continue with the service, there's nothing for you to do. You can continue to enjoy full access to the entire learn our history library of streaming videos and digital workbooks. Your card will be settled for $47.88 provided you haven't canceled during your free trial period. At the end of your subscription term, your service will be automatically renewed for an additional year. You understand that unless you cancel before the end of the term, your service will continue to be renewed for an additional year, and that, upon each such renewal, your credit or debit card on file will be charged $47.88. You will retain access to the member website while your account is active.
For every month after your first month in which your MoneyBright Kids account is active and remains in good standing, you will receive 250 tuition discount points worth $250 in college tuition savings deposited to your CollegeSave membership account. For more information on the CollegeSave program, visit collegesave.org/moneybrightkids.
If you don't want to renew the service, you may tell us at any time. In such event, your subscription will remain active until the end of your then-current term. We do not provide prorated refunds. To notify us that you do not wish to renew your subscription, call XXX-XXX-XXXX or email us at ***@moneybrightkids.com.
As a subscriber, you may also receive exclusive opportunities to purchase special products related to the program, as they become available. We will provide you with advance notice of these special offerings with full descriptions, pricing and instructions on how to notify us if you do not wish to receive such products. Sales tax will be added for sales to FL, GA, and IL, and any other states where sales tax is or becomes applicable. By placing an order, you also agree to learn our history's general terms and conditions and privacy policy, copies of which are available at www.learnourhistory.com.
As per the terms, we established an account and released streaming for Ms. on 1/29/18 and pre-authorized $47.88. On 2/5/18, the end of the 7-day free trial period, we attempted to settle the $47.88 annual fee. Ms. card was declined. We attempted her card again on 2/6/18 and 2/9/18. We sent a notice of the declined charge on 2/9/18. On 2/13/18 we received a successful authorization and settled Ms. card for $47.88.
We were contacted by Ms. via email on 2/13/18 requesting cancellation. Here's a copy of the email generated, as a result, of her cancellation:
Thank you for your interest in MoneyBright Kids. In response to your request, we have cancelled your membership effective today. You will retain access to your account and its benefits until your subscription ends on 02/12/19. As of this date, you will no longer be charged and your access to your account, and its benefits, will be discontinued.
If you have any other questions or concerns, please don't hesitate to contact us, XXX-XXX-XXXX and one of our team members will be able to assist you at any time.
We sincerely appreciate your business.
Best regards,
***
***
MoneyBright Kids
Here is the break-out of our communications and payments:
1/29/18 Order placed, 7-day free trial period started, credit card pre-authorized for $47.88, MBK account established, CollegeSave account established, Welcome email generated explaining how to access content on the MoneyBright Kids Member Site.
2/5/18 Trial period ended. Card on file was declined for 1st annual payment $47.88.
2/6/18 Card on file attempted and declined
2/9/18 Card of file attempted and declined decline email was sent
2/13/18 Card of file was attempted and approved; $47.88 annual fee was settled
2/13/18 We received a request to cancel via email. Account was cancelled, and confirmation email was sent. Email explained that account was cancelled and would remain active until the end of the current term 2/12/19.
2/28/18 We received a call from Ms. and terminated access to our site and provided a pro-rated refund of $43.89. She was only charged $3.99 for the first month of service.
We apologize for the confusion Ms. experienced, however we are very clear on both the terms and conditions and the emails sent on the free trial duration, how to cancel and we always honor the customer's request to cancel when they contact our *** center.
Again, we have refunded $43.88, covering the remaining 11 months of her service with us. This was done in good faith as our terms and conditions clearly state that we do not provide prorated refunds. Her account is cancelled and will remain cancelled. Finally, the initial 1,000 + additional 250 monthly CollegeSave points, totaling 1,250 points, remain hers.
Kind Regards,
***
MoneyBright Kids
I signed up for a free DVD. Instead they signed me up for a monthly subscription. This a rip off with poor quality DVDs. Don't sign up!
We are very sorry to hear you were not completely satisfied with Learn Our History. We have thousands of satisfied customers and strive to have you as one. We are very clear in our terms and conditions on how our membership works and customers have to affirmatively agree that they have read and accept our terms and conditions upon the initial order. Mr. checked yes that he had read and agreed to our terms and conditions which are clearly stated on every order page. Additionally, we pre-notify customers via the email they provide us at least 10 days before each shipment. Mr. was pre-notified on 10/6/17 and 10/20/17 and did not contact us to stop shipment or cancel membership until 10/29/17. We canceled membership that same day and nothing further will be billed or shipped.
At Learn Our History, we strive for complete customer satisfaction. We provide a 100% Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchasing a DVD by calling XXX-XXX-XXXX.
Hiding terms in fine print in an obscure part of your website does not mean that your terms were clear. If they were clear they would not be in fine print. With regards to the email notifications, good businesses do not just send people products and charge them for it. A good company get the expressed consent from their customer that they do want your product. Not some hidden term that no one can find. If you want to do better, you should advertise "Get a free DVD when you sign-up for a monthly subscription". Not "Get a free DVD" and hide the monthly subscription part in fine print. Your business operates this way because if you were completely upfront about the subscription, no one would sign up for the free DVD.