[redacted] purchased a leather watch band from our website on August 1, 2017. Attached is the email correspondence we had before he initiated a chargeback (that we won due to supporting evidence).Our website very clearly states what [redacted] watches our straps will fit. [redacted]...
purchased a watch strap for a [redacted] model that the watch bands are not designed for. Additionally, he installed the strap and damaged the leather (images attached). The strap was sent back to him noting that we could not issue a refund because according to our Refund Policy (attached) (very clear on our website):Merchandise that has been attempted to be mounted, mounted, worn, used, altered, stained, polished, damaged or the tag has been removed will not be accepted. Everest reserves the right to refuse the return of any merchandise that does not meet the above requirements.We refused the refund because the customer installed and damaged the watch band even when our website clearly notes that it will not fit the [redacted] model he purchased it for.Please see attached supporting information.
[redacted] purchased a leather watch band from our website on August 1, 2017. Attached is the email correspondence we had before he initiated a chargeback (that we won due to supporting evidence).Our website very clearly states what [redacted] watches our straps will fit. [redacted]...
purchased a watch strap for a [redacted] model that the watch bands are not designed for. Additionally, he installed the strap and damaged the leather (images attached). The strap was sent back to him noting that we could not issue a refund because according to our Refund Policy (attached) (very clear on our website):Merchandise that has been attempted to be mounted, mounted, worn, used, altered, stained, polished, damaged or the tag has been removed will not be accepted. Everest reserves the right to refuse the return of any merchandise that does not meet the above requirements.We refused the refund because the customer installed and damaged the watch band even when our website clearly notes that it will not fit the [redacted] model he purchased it for.Please see attached supporting information.