Everest Recovery Systems

Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accountsAs I have investigated the complaint and allegations received by
Ms***, We apologize for any misunderstandingAs I listened to the call recording it seemed both the agent and yourself misunderstood the situationI have counseled the agent to improve her active listening skills to better help consumers resolve their outstanding obligationWe have closed and returned your account to the client and advised them of the complaintWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumerI trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms*** at ###-###-#### X***, should I be able to offer any further information or assistance

Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response. We are a third party collection agency retained by its clients to secure payment of past due accounts. As I have investigated the complaint and allegations received by Ms. [redacted], We apologize for any misunderstanding. As I listened to the call recording it seemed both the agent and yourself misunderstood the situation. I have counseled the agent to improve her active listening skills to better help consumers resolve their outstanding obligation. We have closed and returned your account to the client and advised them of the complaint. We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer. I trust this letter satisfies the request and expectations of our company, but I remain available to your Office and Ms.[redacted] at ###-###-#### X[redacted], should I be able to offer any further information or assistance. Sincerely, David J.