Everett Bread Service

Dear Complaint Analyst, Thank you so much for bringing this to my attention. I am the owner of Massage Envy on *** *** *** in ***. We take every customer comment very seriously and aim to address all questions in a fair and timely manner. I am personally disappointed that this matter was not already addressed adequately for our former member, *** *** *** Before I get into any details about that matter, can I ask that in the future, if send us any correspondence please address to "Manager" as opposed to "Maggie" as she is a former manager. I have personally researched *** *** ***s account with us and found out the following: On 7/*/17, he was refunded $for his May membership fee On 7/*/17, he was refunded $for his June membership fee On 7/**/17, he was refunded $for his July membership fee All of the above refunds were confirmed as taking place by my Credit Card Processor (Vantiv) However, the Credit Card Processor indicates that the timing on when the funds get returned to the customer are dependent on the policies of each Credit Card issuer. So we do not control that timing nor have any idea when it will take placeLastly, *** *** was actually refunded a second time for the May membership fee through the Credit Card chargeback process. We were so interested in doing the right thing for *** *** that both my manager (via refund) and I (through the chargeback process) ended up giving him two refunds for the same serviceI do not know the timing of the second May refund as it is dependent on the policy of his Credit Card issuerPlease let me know if you have any other questions or would like supporting documentationI was hesitant to send documentation since it all contains personally identifiable information Sincerely, *** ***

At this time, I have been contacted directly by Massage Envy regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]The manager contacted me and said she would credit back the chargesAs of today, July **, 2017, no credit had been
issued by the vendorI am also pursuing credit to my credit card through my credit card company To date the vendor had been non-responsive to them as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Massage Envy regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]The manager contacted me and said she would credit back the chargesAs of today, July **, 2017, no credit had been
issued by the vendorI am also pursuing credit to my credit card through my credit card company To date the vendor had been non-responsive to them as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Complaint Analyst, Thank you so much for bringing this to my attention. I am the owner of Massage Envy on *** *** *** in ***. We take every customer comment very seriously and aim to address all questions in a fair and timely manner. I am personally disappointed that this matter was not already addressed adequately for our former member, *** *** *** Before I get into any details about that matter, can I ask that in the future, if send us any correspondence please address to "Manager" as opposed to "Maggie" as she is a former manager. I have personally researched *** *** ***s account with us and found out the following: On 7/*/17, he was refunded $for his May membership fee On 7/*/17, he was refunded $for his June membership fee On 7/**/17, he was refunded $for his July membership fee All of the above refunds were confirmed as taking place by my Credit Card Processor (Vantiv) However, the Credit Card Processor indicates that the timing on when the funds get returned to the customer are dependent on the policies of each Credit Card issuer. So we do not control that timing nor have any idea when it will take placeLastly, *** *** was actually refunded a second time for the May membership fee through the Credit Card chargeback process. We were so interested in doing the right thing for *** *** that both my manager (via refund) and I (through the chargeback process) ended up giving him two refunds for the same serviceI do not know the timing of the second May refund as it is dependent on the policy of his Credit Card issuer Please let me know if you have any other questions or would like supporting documentationI was hesitant to send documentation since it all contains personally identifiable information Sincerely, *** ***