Everett Clinic

10/13/Reg Acct# [redacted] We appreciate the opportunity to respond to the concerns addressed by [redacted] We pride ourselves in responding to our patients concerns in a timely mannerPlease be assured your letter was reviewed and handled with utmost urgency and professionalismIn response to your concern, I have complete a thorough review of your records and have spoken with the necessary providers and staffI reviewed your insurance information and confirmed there was active coverage for date of service 01/08/We have recalled the balance of $from collectionsIn addition, we have requested our collection company Armada to correct your credit recordThey will be sending you a written response once completedWe would also like to thank you for taking the time to communicate to us why our customer service department did not meet your needsWe have every desire to address your needs and provide the best solution available to resolve the issue as soon as possibleIn addition, we will further evaluate how we can prevent this problem from occurring again in the futurePlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we highly appreciate your feedback as it will assist us in becoming better at what we do If you have any questions please contact Customer Services at 425-258-3900, 7:am - 7:pm Monday through FridaySincerely, VBaez The Everett Clinic Customer Service Department Tell us why here

Complaint: [redacted] I am rejecting this response because:I never received this statementsI understand you believe you sent them but understand from my perspective what would be the incentive for me to visit your office several times, pay on time, then visit again and not pay even though I have an HSA dedicated for this purpose?The more logical conclusion is that I actually didn't get the statementsI believe when my wife spoke with you on the phone she said you guys didn't attempt a call? why not? surely it would have been solved if you had tried.You said you sent statements can you provide any proof of this other than a scanned PDF of a single one, what about the other documents you supposedly sent? Any proof that it was sent/delivered?I actually had a conversation with my postman because we kept on having issues with mail deliveryHe was a young kid and he actually told me the gal that regularly runs our route has called in for disability so they were rotating my route through whoever was available and that was the reason for the drop in quality.For phone calls, if you can give me the times/dates I ca check my phone records to confirm.I don't understand why you wouldn't simply allow me to pay you directly unless the debt has been transferred to [redacted] completely for a fraction of the original debtIf [redacted] ? will pay you back if I pay them, then why can't I pay you directly?I would have paid [redacted] already but they won't give me anything in writing to confirm that they will mark the record cleared until after the payment is madeAll I asked is a letter from them prior to paying that IF I pay that they will mark the debt as paidThey will not do that.If you won't work with me and [redacted] won't I'll have choice but to file a claim in small claims courtJust letting me pay you the bill seems like a much easier alternative than having one of your representatives spend a day in small claims with me.?

Complaint: [redacted] I am rejecting this response because: it does not address the quality of care on my initial visitnor acknowledge that the same ongoing issue required immediate follow up careits clear that the services provided on the first visit were addressed again on the second visitI should not e charged for services on the first visit, as it required an immediate follow with a separate drthe quality of care and billing practices at this facility are sub par

Thank you for the opportunity to respond to this patient concernWe have tried to contact the patient and have been unsuccessfulWe then sent? this patient a letter to advice the balance forwarded to collections was recalled and adjusted off of the accountWe also requested [redacted] collection to amend the patient credit recordIf this patient has any additional concerns please feel free to call us at [redacted]

We appreciate the opportunity to respond to the concerns addressed by Mr [redacted] We pride ourselves in responding to our patients concerns in a timely mannerPlease be assured your letter was reviewed and handled with utmost urgency and professionalismEven with all efforts made on our behalf to provide information to our patients there will always be situations where either the information communicated is not effective enough for our patients to understand or there are disagreements regarding the information leaving the patient in a state of frustration which is a very unfortunate thingAttached is validation of billing statements and letter sent to Mr [redacted] regarding this charge and balance dueThe first billing statement was sent out on 01/31/Charges for services were listed along with any payments/adjustments received from your insurance companyThis listing should correspond to the explanation of benefits (EOB) you also received from your insurance company [redacted] ***Health plans mandate that patients are financially responsible for payment of all copays, deductibles, and non-covered services, and The Everett Clinic is contractually obligated to collect themThis means you will receive, as necessary, an individual billing statement on a monthly basisWe sent a total of statements to you at regular intervals with escalating urgency to highlight the importance of you contacting usThe back of our statements advised you of our payment plan options and fair credit billing actWe also sent a final letter advising you the account ready to transfer to our external collections companyThe letter also advised you how to avoid collections and to please contact us to pay the account in full or to discuss payment options such as establishing a payment plan or pre-qualifying for our financial assistance programWe unfortunately did not receive a response from you after our outreach attemptsWe view the collections process as a last resortThe Everett Clinic forwards balances to collections per agingAging begins after insurance processingYour balance of $aged to days and was referred to our collection company [redacted] on 06/13/ [redacted] is a collection company licensed in the state of WashingtonThe Everett Clinic contracts with [redacted] to utilize their professional services for the collection of past due accounts [redacted] reports to collection bureaus by a few requirements that they can speak to more fullyWe ask that you contact [redacted] collection agency to make payment arrangements on this balanceThe contact phone number for [redacted] is [redacted] Attachments:#1? Copy of original statement#Copy of final due letter

Complaint: ***
I am rejecting this response because:I never received this statementsI understand you believe you sent them but understand from my perspective what would be the incentive for me to visit your office several times, pay on time, then visit again and not pay even though I have an HSA dedicated for this purpose?The more logical conclusion is that I actually didn't get the statementsI believe when my wife spoke with you on the phone she said you guys didn't attempt a call? why not? surely it would have been solved if you had tried.You said you sent statements can you provide any proof of this other than a scanned PDF of a single one, what about the other documents you supposedly sent? Any proof that it was sent/delivered?I actually had a conversation with my postman because we kept on having issues with mail deliveryHe was a young kid and he actually told me the gal that regularly runs our route has called in for disability so they were rotating my route through whoever was available and that was the reason for the drop in quality.For phone calls, if you can give me the times/dates I ca check my phone records to confirm.I don't understand why you wouldn't simply allow me to pay you directly unless the debt has been transferred to *** completely for a fraction of the original debtIf *** will pay you back if I pay them, then why can't I pay you directly?I would have paid *** already but they won't give me anything in writing to confirm that they will mark the record cleared until after the payment is madeAll I asked is a letter from them prior to paying that IF I pay that they will mark the debt as paidThey will not do that.If you won't work with me and *** won't I'll have choice but to file a claim in small claims courtJust letting me pay you the bill seems like a much easier alternative than having one of your representatives spend a day in small claims with me

Please accept my apology for the split visit charge without your consentI have reviewed the circumstances and determined that charges as correct as billed however we want to ensur patient is aware of split level charges during the appointmentWe are making many efforts to educate our staff on
advising the patient of these charges during a preventative visit. On 09/02/you called and spoke to ChristineShe offered a $service recovery adjustmentToday I have removed the additional $off of your balance as a courtesy adjustment. I am very sorry that we failed to meet the level of customer service that we strive for and that you deserve. I hope that we can rebuild your faith in usVeronica

Thank you for contacting us regarding date of service 02/12/We appreciate the opportunity to respond to the concerns addressed by this patientIn response to the concern stated by Mr ***, I have complete a thorough review of his recordsMy review has found that the charges that were
billed to the patients account are accurately supported by the care documented in the medical recordFor this reason, it is appropriate to be billed normally for the services providedMedical coding is a highly regulated activityEach code has a detailed description that is designed to help the physician choose the correct code for the service they providedThe Everett clinic has a team of certified coders to ensure we are meeting coding standardsInsurance laws require us to bill and code accordinglyWe also recognize that individual insurance benefits are changing and can be confusingThis unfortunately places more responsibility on the patients to understand their individual benefits and ultimately more out of pocket expense on the insuredEven with all of the efforts made on our behalf to provide information to our patient there will always be situations where either the information communicated is not effective enough for our patients to understand or there are disagreements regarding the information leaving the patient in a state of frustration which is a very unfortunate thingPlease let us know if there is any additional information needed

We appreciate the opportunity to respond to the concerns addressed by Mr ***We pride ourselves in responding to our patients concerns in a timely mannerPlease be assured your letter was reviewed and handled with utmost urgency and professionalismEven with all efforts made on our behalf to
provide information to our patients there will always be situations where either the information communicated is not effective enough for our patients to understand or there are disagreements regarding the information leaving the patient in a state of frustration which is a very unfortunate thingAttached is validation of billing statements and letter sent to Mr *** regarding this charge and balance dueThe first billing statement was sent out on 01/31/Charges for services were listed along with any payments/adjustments received from your insurance companyThis listing should correspond to the explanation of benefits (EOB) you also received from your insurance company *** *** ***Health plans mandate that patients are financially responsible for payment of all copays, deductibles, and non-covered services, and The Everett Clinic is contractually obligated to collect themThis means you will receive, as necessary, an individual billing statement on a monthly basisWe sent a total of statements to you at regular intervals with escalating urgency to highlight the importance of you contacting usThe back of our statements advised you of our payment plan options and fair credit billing actWe also sent a final letter advising you the account ready to transfer to our external collections companyThe letter also advised you how to avoid collections and to please contact us to pay the account in full or to discuss payment options such as establishing a payment plan or pre-qualifying for our financial assistance programWe unfortunately did not receive a response from you after our outreach attemptsWe view the collections process as a last resortThe Everett Clinic forwards balances to collections per agingAging begins after insurance processingYour balance of $aged to days and was referred to our collection company *** on 06/13/*** is a collection company licensed in the state of WashingtonThe Everett Clinic contracts with *** to utilize their professional services for the collection of past due accounts*** reports to collection bureaus by a few requirements that they can speak to more fullyWe ask that you contact *** collection agency to make payment arrangements on this balanceThe contact phone number for *** is *** ***Attachments:#1 Copy of original statement#Copy of final due letter

Complaint: ***
I am rejecting this response because: it does not address the quality of care on my initial visitnor acknowledge that the same ongoing issue required immediate follow up careits clear that the services provided on the first visit were addressed again on the second visitI should not e charged for services on the first visit, as it required an immediate follow with a separate drthe quality of care and billing practices at this facility are sub par

10/13/Reg Acct# *** We appreciate the opportunity to respond to the concerns addressed by *** ***We pride ourselves in responding to our patients concerns in a timely mannerPlease be assured your letter was reviewed and handled with utmost urgency and professionalismIn
response to your concern, I have complete a thorough review of your records and have spoken with the necessary providers and staffI reviewed your insurance information and confirmed there was active coverage for date of service 01/08/We have recalled the balance of $from collectionsIn addition, we have requested our collection company Armada to correct your credit recordThey will be sending you a written response once completed We would also like to thank you for taking the time to communicate to us why our customer service department did not meet your needsWe have every desire to address your needs and provide the best solution available to resolve the issue as soon as possibleIn addition, we will further evaluate how we can prevent this problem from occurring again in the futurePlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we highly appreciate your feedback as it will assist us in becoming better at what we do If you have any questions please contact Customer Services at 425-258-3900, 7:am - 7:pm Monday through FridaySincerely, VBaez The Everett Clinic Customer Service Department Tell us why here

Please accept my apology for the split visit charge without your consentI have reviewed the circumstances and determined that charges as correct as billed however we want to ensur patient is aware of split level charges during the appointmentWe are making many efforts to educate our staff on
advising the patient of these charges during a preventative visit. On 09/02/you called and spoke to ChristineShe offered a $service recovery adjustmentToday I have removed the additional $off of your balance as a courtesy adjustment. I am very sorry that we failed to meet the level of customer service that we strive for and that you deserve. I hope that we can rebuild your faith in usVeronica

Thank you for contacting us regarding date of service 02/12/We appreciate the opportunity to respond to the concerns addressed by this patientIn response to the concern stated by Mr ***, I have complete a thorough review of his recordsMy review has found that the charges that were
billed to the patients account are accurately supported by the care documented in the medical recordFor this reason, it is appropriate to be billed normally for the services providedMedical coding is a highly regulated activityEach code has a detailed description that is designed to help the physician choose the correct code for the service they providedThe Everett clinic has a team of certified coders to ensure we are meeting coding standardsInsurance laws require us to bill and code accordinglyWe also recognize that individual insurance benefits are changing and can be confusingThis unfortunately places more responsibility on the patients to understand their individual benefits and ultimately more out of pocket expense on the insuredEven with all of the efforts made on our behalf to provide information to our patient there will always be situations where either the information communicated is not effective enough for our patients to understand or there are disagreements regarding the information leaving the patient in a state of frustration which is a very unfortunate thingPlease let us know if there is any additional information needed

Subject: Complaint ID: ***
Hello,I am wondering if I can cancel a complaint or have it documented that this issue has thankfully been resolved in a way which I now feel is fairPlease let me know what I need to do about letting the Revdex.com know that a fair resolution has been made as of
today.Thank you,

10/13/Reg Acct# *** We appreciate the opportunity to respond to the concerns addressed by *** ***We pride ourselves in responding to our patients concerns in a timely mannerPlease be assured your letter was reviewed and handled with utmost urgency and professionalismIn
response to your concern, I have complete a thorough review of your records and have spoken with the necessary providers and staffI reviewed your insurance information and confirmed there was active coverage for date of service 01/08/We have recalled the balance of $from collectionsIn addition, we have requested our collection company Armada to correct your credit recordThey will be sending you a written response once completedWe would also like to thank you for taking the time to communicate to us why our customer service department did not meet your needsWe have every desire to address your needs and provide the best solution available to resolve the issue as soon as possibleIn addition, we will further evaluate how we can prevent this problem from occurring again in the futurePlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we highly appreciate your feedback as it will assist us in becoming better at what we do If you have any questions please contact Customer Services at 425-258-3900, 7:am - 7:pm Monday through FridaySincerely, VBaez The Everett Clinic Customer Service Department Tell us why here

Thank you for the opportunity to respond to this patient concernWe have tried to contact the patient and have been unsuccessfulWe then sent? this patient a letter to advice the balance forwarded to collections was recalled and adjusted off of the accountWe also requested *** collection
to amend the patient credit recordIf this patient has any additional concerns please feel free to call us at ***

We appreciate the opportunity to respond to the concerns addressed by Mr ***We pride ourselves in responding to our patients concerns in a timely mannerPlease be assured your letter was reviewed and handled with utmost urgency and professionalismEven with all efforts made on our behalf to
provide information to our patients there will always be situations where either the information communicated is not effective enough for our patients to understand or there are disagreements regarding the information leaving the patient in a state of frustration which is a very unfortunate thingAttached is validation of billing statements and letter sent to Mr *** regarding this charge and balance dueThe first billing statement was sent out on 01/31/Charges for services were listed along with any payments/adjustments received from your insurance companyThis listing should correspond to the explanation of benefits (EOB) you also received from your insurance company *** *** ***Health plans mandate that patients are financially responsible for payment of all copays, deductibles, and non-covered services, and The Everett Clinic is contractually obligated to collect themThis means you will receive, as necessary, an individual billing statement on a monthly basisWe sent a total of statements to you at regular intervals with escalating urgency to highlight the importance of you contacting usThe back of our statements advised you of our payment plan options and fair credit billing actWe also sent a final letter advising you the account ready to transfer to our external collections companyThe letter also advised you how to avoid collections and to please contact us to pay the account in full or to discuss payment options such as establishing a payment plan or pre-qualifying for our financial assistance programWe unfortunately did not receive a response from you after our outreach attemptsWe view the collections process as a last resortThe Everett Clinic forwards balances to collections per agingAging begins after insurance processingYour balance of $aged to days and was referred to our collection company *** on 06/13/*** is a collection company licensed in the state of WashingtonThe Everett Clinic contracts with *** to utilize their professional services for the collection of past due accounts*** reports to collection bureaus by a few requirements that they can speak to more fullyWe ask that you contact *** collection agency to make payment arrangements on this balanceThe contact phone number for *** is *** ***Attachments:#1? Copy of original statement#Copy of final due letter

Complaint: ***
I am rejecting this response because:I never received this statementsI understand you believe you sent them but understand from my perspective what would be the incentive for me to visit your office several times, pay on time, then visit again and not pay even though I have an HSA dedicated for this purpose?The more logical conclusion is that I actually didn't get the statementsI believe when my wife spoke with you on the phone she said you guys didn't attempt a call? why not? surely it would have been solved if you had tried.You said you sent statements can you provide any proof of this other than a scanned PDF of a single one, what about the other documents you supposedly sent? Any proof that it was sent/delivered?I actually had a conversation with my postman because we kept on having issues with mail deliveryHe was a young kid and he actually told me the gal that regularly runs our route has called in for disability so they were rotating my route through whoever was available and that was the reason for the drop in quality.For phone calls, if you can give me the times/dates I ca check my phone records to confirm.I don't understand why you wouldn't simply allow me to pay you directly unless the debt has been transferred to *** completely for a fraction of the original debtIf ***? will pay you back if I pay them, then why can't I pay you directly?I would have paid *** already but they won't give me anything in writing to confirm that they will mark the record cleared until after the payment is madeAll I asked is a letter from them prior to paying that IF I pay that they will mark the debt as paidThey will not do that.If you won't work with me and *** won't I'll have choice but to file a claim in small claims courtJust letting me pay you the bill seems like a much easier alternative than having one of your representatives spend a day in small claims with me.?

Complaint: ***
I am rejecting this response because: it does not address the quality of care on my initial visitnor acknowledge that the same ongoing issue required immediate follow up careits clear that the services provided on the first visit were addressed again on the second visitI should not e charged for services on the first visit, as it required an immediate follow with a separate drthe quality of care and billing practices at this facility are sub par

Subject: Complaint ID: [redacted]
Hello,I am wondering if I can cancel a complaint or have it documented that this issue has thankfully been resolved in a way which I now feel is fair. Please let me know what I need to do about letting the Revdex.com know that a fair resolution has been made as of...

today.Thank you,